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Professional Services Engineer - Genesys Cloud
Exciting opportunity to join a rapidly expanding CCaaS provider as a Design & Deployment Engineer in the Professional Services team.
This is an innovative company utilising open source technology, leading the way with hosted telephony, Asterisk PBX, CCaaS solutions & AI.
They are winning contracts hand-over-fist and subsequently need another capable CCaaS specialist for project work.
This is a client facing position where you will be involved in the full end-to-end solution deployment including project planning, preparation of low-level designs and deployment work from the OS build through to configuration and go-live.
You will also act as an escalation point (3rd line) for complex troubleshooting.
This is a vibrant organisation offering a good work / life balance - flexible working, collaborative environment and real opportunity to grow with the organisation as they scale.
A team environment where your skills and expertise will be valued.
Essential Experience:
Experience of CCaaS / VoIP project work / solution deployments
Experience supporting or deploying Genesys Cloud
Ability to interact with clients/customers - working with them to understand and define requirements.
Ability to produce low-level solution designs for SME and enterprise level customers.
Strong Linux skillset - ability to install, configure and troubleshoot Linux.
Strong understanding of SIP protocols.
Good understanding of network fundamentals - Routing, Switching and Firewalls
Paying between £55,000-65,000 + benefits depending on experience.
London office - Remote working available.
Candidates must be eligible to work in the United Kingdom.
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £55000 - £65000 per annum
Posted: 2025-04-30 11:11:06
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Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment.
They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. ....Read more...
Type: Permanent Location: Surrey, England
Start: 02/06/2025
Duration: Permanent
Salary / Rate: £1 - £2 Per Annum
Posted: 2025-04-22 14:15:35
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An exciting opportunity has hit the market with a specialist in Traffic management solutions.
We are currently hiring for a Software Developer to join a talented engineering team based in Kent.
The successful Software Developer in Kent will report directly to the Senior Software Engineer and play a key role in designing and developing cutting-edge applications used across high-profile surveillance and traffic systems worldwide.
Main Responsibilities of the Software Developer, based in Kent:
Develop intuitive and responsive web applications using JavaScript, HTML, CSS, JSON, React.Js, and TypeScript
Design and implement REST APIs and GraphQL integrations
Conduct automated testing using Selenium
Manage cloud deployments on AWS and Azure platforms
Use Git (BitBucket) for version control, ideally in a Linux environment
Collaborate closely with the back-end development team to integrate front-end components with robust back-end systems
Technical Skillset Required for the Software Developer based in Kent:
Front-End: JavaScript, HTML, CSS, JSON, React.Js, TypeScript.
Back-End: Java, Spring, Spring Boot, JPA/Spring Data.
Databases: SQL and NoSQL.
Message Queues: RabbitMQ, Kafka, Redis.
Testing: JUnit, Mockito, JaCoCo.
Tools & Platforms: Selenium, AWS, Azure, Linux, Git (BitBucket).
Strong communication skills and a team-oriented mindset are essential.
This is a fantastic opportunity for a driven and detail-oriented Software Developer who's passionate about building innovative software solutions that make an impact in the real world.
To apply for this Software Developer role in Kent, please send your CV to kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784 for a confidential discussion. ....Read more...
Type: Permanent Location: Swanley, England
Start: ASAP
Salary / Rate: £40000 - £50000 per annum
Posted: 2025-04-16 14:23:45
