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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage customer service personnel
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:53
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage customer service personnel
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-06 15:11:17
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:44
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JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained.
Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options.
Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates.
Conduct staff meetings and develop training programs to enhance efficiency and production levels.
Develop and implement procedures on service enhancement.
Develop and document processes to improve customer satisfaction.
Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed.
Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-05-03 15:11:14
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A globally leading chemical manufacturing company located in Lincolnshire is seeking a Maintenance Planner to join their team, offering a salary of up to £52,000 per annum.
The comprehensive benefits package includes a double-figure pension, hybrid working options, private medical insurance, and 25 days of annual leave plus bank holidays.As a Maintenance Planner, you will collaborate with production to prioritise work requests, allocate resources, and develop work packages while gathering post-execution feedback for continuous improvement.
Your responsibilities will include tracking overdue work, refining strategies, managing the area backlog, updating budgets, and coordinating procurement and contract resources to maximise business value.Maintenance Planner Responsibilities
Prioritise and manage work requests from production, ensuring alignment with production schedules and collaboration with the production “gate keeper.”
Allocate necessary resources, including time, tools, labour, equipment, and parts, to efficiently support work requests and optimise operational efficiency.
Create and issue comprehensive work packages for individual or grouped work requests, ensuring all details are clear and ready for execution by production teams.
Monitor inspection tasks, report overdue work, and gather post-execution feedback for continuous improvement and optimisation of processes.
Manage the area's backlog in coordination with the scheduler/coordinator, assist with budget planning, and generate Purchase Requests (PRs) for materials, parts, and services, contributing to procurement strategy.
To be considered for this Maintenance Planner role, candidates must have at least five years of experience in a mechanical engineering position within a chemical process plant.
A Mechanical Engineering qualification is required, with a minimum of City & Guilds, while HNC/HND is preferred.
Proficiency in planning software such as MS Project, Primavera, MS Office, Lotus Notes, and SAP PM/Prometheus is also essential.Please apply direct for further information regarding this Maintenance Planner opportunity. ....Read more...
Type: Permanent Location: Brigg, England
Salary / Rate: £48000.00 - £52000.00 per annum + DOE - Plus Numerous Benefits
Posted: 2025-04-02 15:50:23
