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JOB DESCRIPTION
DAP is looking to hire Distribution Center Manager for our Garland, TX location.
This position is responsible for managing and overseeing all warehouse day-to-day operations, including receiving, inventory control, order picking, shipping and delivery to ensure efficiency and accuracy.
Develop and implement warehouse and distribution strategies, processes, and procedures to support DAP's business goals and objectives.
This is performed through a balanced approach of safety, quality, cost, service and people.
Responsibilities
Safety
Ensure Associates are performing their duties in a safe manner and in a safe environment.
Lead safety related activities (Safety Team, Department meetings, Audits/Tours) and ensure prompt follow-up on safety related issues to minimize lost time accidents and ensure compliance with all DAP and OSHA requirements.
Ensure housekeeping standards are maintained and that all facility and power equipment is utilized safely and, in the manner, consistent with its intended use.
People
Lead and develop warehouse team to deliver unparalleled customer service.
Provide performance feedback to department staff, as well as other associates through periodic performance review, staff meetings, training coordination and other activities deemed appropriate.
Maintain an open-door policy to address all work-related associate concerns and discuss issues involving personalities, work scheduling, communication between supervisors and performance issues.
Work with HR on issues relating to associates.
Quality & Productivity
Ensure product quality and integrity through established adhesion to policies and procedure, implementing new ideas/techniques when appropriate.
Work with management team and associates to develop policies and procedures to address daily operational challenges that impact shipments to customers and operating efficiencies.
Determine most appropriate proactive operating rules, communicate changes, execute changes, follow-up and monitor compliance.
Oversees carrier scheduling, communication and dispatch.
Work with Corporate IT and software supplier to address issues relating to labels, warehouse management system and RF equipment.
Service
Continuously strive to improve our service level to our internal and external customers through the introduction of process enhancements and best practices.
Complete daily review of our performance in shipping, receiving and replenishment to ensure that customer orders are leaving on a timely basis and required unit and line-item fill rates are being attained.
Plan for adequate manpower against current and future shipping days and implement new process if needed, while continuing to review and revise old processes with management team and associates.
Utilize WMS to manage warehouse operations and analyze performance data.
Responds to inquiries regarding shipment status.
Serves as a liaison between Customer Service, Warehouse and Production departments to ensure product availability and priorities.
Cost
Prepare, manage and maintain distribution center budget through reduction of non-value-added activities and increasing efficiencies of current processes.
Manage department budget daily, determining spending priorities with VP of Operations and insuring goals and objectives are being met.
Evaluate current spending to determine areas to reduce costs, streamline expenses to maximize value to operation and still maintain customer service.
Utilize the MS 168 process to provide process improvements and continuous improvement activities.
Requirements:
Bachelor's Degree
7 to 10 years of experience in the relevant field
Working knowledge of RF warehouse management system
Working knowledge of Microsoft Office Word and Excel software applications
Strong leadership and management skills and experience
Excellent communication skills
Inventory Control and warehouse management systems experience
Preferred to be bilingual in Spanish.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Dallas, Texas
Posted: 2025-08-15 15:10:16
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JOB DESCRIPTION
DAP is looking to hire Distribution Center Manager for our Garland, TX location.
This position is responsible for managing and overseeing all warehouse day-to-day operations, including receiving, inventory control, order picking, shipping and delivery to ensure efficiency and accuracy.
Develop and implement warehouse and distribution strategies, processes, and procedures to support DAP's business goals and objectives.
This is performed through a balanced approach of safety, quality, cost, service and people.
Responsibilities
Safety
Ensure Associates are performing their duties in a safe manner and in a safe environment.
Lead safety related activities (Safety Team, Department meetings, Audits/Tours) and ensure prompt follow-up on safety related issues to minimize lost time accidents and ensure compliance with all DAP and OSHA requirements.
Ensure housekeeping standards are maintained and that all facility and power equipment is utilized safely and, in the manner, consistent with its intended use.
People
Lead and develop warehouse team to deliver unparalleled customer service.
Provide performance feedback to department staff, as well as other associates through periodic performance review, staff meetings, training coordination and other activities deemed appropriate.
Maintain an open-door policy to address all work-related associate concerns and discuss issues involving personalities, work scheduling, communication between supervisors and performance issues.
Work with HR on issues relating to associates.
Quality & Productivity
Ensure product quality and integrity through established adhesion to policies and procedure, implementing new ideas/techniques when appropriate.
Work with management team and associates to develop policies and procedures to address daily operational challenges that impact shipments to customers and operating efficiencies.
Determine most appropriate proactive operating rules, communicate changes, execute changes, follow-up and monitor compliance.
Oversees carrier scheduling, communication and dispatch.
Work with Corporate IT and software supplier to address issues relating to labels, warehouse management system and RF equipment.
Service
Continuously strive to improve our service level to our internal and external customers through the introduction of process enhancements and best practices.
Complete daily review of our performance in shipping, receiving and replenishment to ensure that customer orders are leaving on a timely basis and required unit and line-item fill rates are being attained.
Plan for adequate manpower against current and future shipping days and implement new process if needed, while continuing to review and revise old processes with management team and associates.
Utilize WMS to manage warehouse operations and analyze performance data.
Responds to inquiries regarding shipment status.
Serves as a liaison between Customer Service, Warehouse and Production departments to ensure product availability and priorities.
Cost
Prepare, manage and maintain distribution center budget through reduction of non-value-added activities and increasing efficiencies of current processes.
Manage department budget daily, determining spending priorities with VP of Operations and insuring goals and objectives are being met.
Evaluate current spending to determine areas to reduce costs, streamline expenses to maximize value to operation and still maintain customer service.
Utilize the MS 168 process to provide process improvements and continuous improvement activities.
Requirements:
Bachelor's Degree
7 to 10 years of experience in the relevant field
Working knowledge of RF warehouse management system
Working knowledge of Microsoft Office Word and Excel software applications
Strong leadership and management skills and experience
Excellent communication skills
Inventory Control and warehouse management systems experience
Preferred to be bilingual in Spanish.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Dallas, Texas
Posted: 2025-08-15 15:10:13
-
JOB DESCRIPTION
DAP is looking to hire Distribution Center Manager for our Garland, TX location.
This position is responsible for managing and overseeing all warehouse day-to-day operations, including receiving, inventory control, order picking, shipping and delivery to ensure efficiency and accuracy.
Develop and implement warehouse and distribution strategies, processes, and procedures to support DAP's business goals and objectives.
This is performed through a balanced approach of safety, quality, cost, service and people.
Responsibilities
Safety
Ensure Associates are performing their duties in a safe manner and in a safe environment.
Lead safety related activities (Safety Team, Department meetings, Audits/Tours) and ensure prompt follow-up on safety related issues to minimize lost time accidents and ensure compliance with all DAP and OSHA requirements.
Ensure housekeeping standards are maintained and that all facility and power equipment is utilized safely and, in the manner, consistent with its intended use.
People
Lead and develop warehouse team to deliver unparalleled customer service.
Provide performance feedback to department staff, as well as other associates through periodic performance review, staff meetings, training coordination and other activities deemed appropriate.
Maintain an open-door policy to address all work-related associate concerns and discuss issues involving personalities, work scheduling, communication between supervisors and performance issues.
Work with HR on issues relating to associates.
Quality & Productivity
Ensure product quality and integrity through established adhesion to policies and procedure, implementing new ideas/techniques when appropriate.
Work with management team and associates to develop policies and procedures to address daily operational challenges that impact shipments to customers and operating efficiencies.
Determine most appropriate proactive operating rules, communicate changes, execute changes, follow-up and monitor compliance.
Oversees carrier scheduling, communication and dispatch.
Work with Corporate IT and software supplier to address issues relating to labels, warehouse management system and RF equipment.
Service
Continuously strive to improve our service level to our internal and external customers through the introduction of process enhancements and best practices.
Complete daily review of our performance in shipping, receiving and replenishment to ensure that customer orders are leaving on a timely basis and required unit and line-item fill rates are being attained.
Plan for adequate manpower against current and future shipping days and implement new process if needed, while continuing to review and revise old processes with management team and associates.
Utilize WMS to manage warehouse operations and analyze performance data.
Responds to inquiries regarding shipment status.
Serves as a liaison between Customer Service, Warehouse and Production departments to ensure product availability and priorities.
Cost
Prepare, manage and maintain distribution center budget through reduction of non-value-added activities and increasing efficiencies of current processes.
Manage department budget daily, determining spending priorities with VP of Operations and insuring goals and objectives are being met.
Evaluate current spending to determine areas to reduce costs, streamline expenses to maximize value to operation and still maintain customer service.
Utilize the MS 168 process to provide process improvements and continuous improvement activities.
Requirements:
Bachelor's Degree
7 to 10 years of experience in the relevant field
Working knowledge of RF warehouse management system
Working knowledge of Microsoft Office Word and Excel software applications
Strong leadership and management skills and experience
Excellent communication skills
Inventory Control and warehouse management systems experience
Must be bilingual in Spanish.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Dallas, Texas
Posted: 2025-08-14 15:11:08
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JOB DESCRIPTION
DAP is looking to hire Distribution Center Manager for our Garland, TX location.
This position is responsible for managing and overseeing all warehouse day-to-day operations, including receiving, inventory control, order picking, shipping and delivery to ensure efficiency and accuracy.
Develop and implement warehouse and distribution strategies, processes, and procedures to support DAP's business goals and objectives.
This is performed through a balanced approach of safety, quality, cost, service and people.
Responsibilities
Safety
Ensure Associates are performing their duties in a safe manner and in a safe environment.
Lead safety related activities (Safety Team, Department meetings, Audits/Tours) and ensure prompt follow-up on safety related issues to minimize lost time accidents and ensure compliance with all DAP and OSHA requirements.
Ensure housekeeping standards are maintained and that all facility and power equipment is utilized safely and, in the manner, consistent with its intended use.
People
Lead and develop warehouse team to deliver unparalleled customer service.
Provide performance feedback to department staff, as well as other associates through periodic performance review, staff meetings, training coordination and other activities deemed appropriate.
Maintain an open-door policy to address all work-related associate concerns and discuss issues involving personalities, work scheduling, communication between supervisors and performance issues.
Work with HR on issues relating to associates.
Quality & Productivity
Ensure product quality and integrity through established adhesion to policies and procedure, implementing new ideas/techniques when appropriate.
Work with management team and associates to develop policies and procedures to address daily operational challenges that impact shipments to customers and operating efficiencies.
Determine most appropriate proactive operating rules, communicate changes, execute changes, follow-up and monitor compliance.
Oversees carrier scheduling, communication and dispatch.
Work with Corporate IT and software supplier to address issues relating to labels, warehouse management system and RF equipment.
Service
Continuously strive to improve our service level to our internal and external customers through the introduction of process enhancements and best practices.
Complete daily review of our performance in shipping, receiving and replenishment to ensure that customer orders are leaving on a timely basis and required unit and line-item fill rates are being attained.
Plan for adequate manpower against current and future shipping days and implement new process if needed, while continuing to review and revise old processes with management team and associates.
Utilize WMS to manage warehouse operations and analyze performance data.
Responds to inquiries regarding shipment status.
Serves as a liaison between Customer Service, Warehouse and Production departments to ensure product availability and priorities.
Cost
Prepare, manage and maintain distribution center budget through reduction of non-value-added activities and increasing efficiencies of current processes.
Manage department budget daily, determining spending priorities with VP of Operations and insuring goals and objectives are being met.
Evaluate current spending to determine areas to reduce costs, streamline expenses to maximize value to operation and still maintain customer service.
Utilize the MS 168 process to provide process improvements and continuous improvement activities.
Requirements:
Bachelor's Degree
7 to 10 years of experience in the relevant field
Working knowledge of RF warehouse management system
Working knowledge of Microsoft Office Word and Excel software applications
Strong leadership and management skills and experience
Excellent communication skills
Inventory Control and warehouse management systems experience
Must be bilingual in Spanish.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Dallas, Texas
Posted: 2025-08-14 15:10:53
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JOB DESCRIPTION
The customer is everything at DAP and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner.
Answering the customer calls using excellent phone techniques.
Provide tracking details to final destination upon customer request. Responsible for accurate order entry of all incoming orders via phone, fax, and email.
Responsible for tracking and monitoring of all orders from entry to shipment.
Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates. Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders.
Review all backorders for daily communication with plants regarding shipping status of backorders.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner.
Communicate with credit department on term's discrepancies.
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation.
Ensuring that the procedures are followed for each process in a correct manner. Responsible for the daily interaction of assigned customers and sales reps.
regarding orders, pricing, problems and product information. Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box.
Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
French fluency is a plus.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-13 15:10:18
-
JOB DESCRIPTION
The customer is everything at DAP and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner.
Answering the customer calls using excellent phone techniques.
Provide tracking details to final destination upon customer request. Responsible for accurate order entry of all incoming orders via phone, fax, and email.
Responsible for tracking and monitoring of all orders from entry to shipment.
Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates. Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders.
Review all backorders for daily communication with plants regarding shipping status of backorders.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner.
Communicate with credit department on term's discrepancies.
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation.
Ensuring that the procedures are followed for each process in a correct manner. Responsible for the daily interaction of assigned customers and sales reps.
regarding orders, pricing, problems and product information. Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm High School (or equivalent) Effective communications skills - verbal and written, SAP experience a plus. Grace under pressure - remain positive and focused to the task at hand. Effective problem-solving skills - quick on your feet and can think outside of the box.
Ability to multi-task and prioritize work all with a sense of urgency. Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
French fluency is a plus.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-13 15:10:17
-
JOB DESCRIPTION
DAP is looking to hire a Territory Manager to be based out of Southern Ohio, Indiana or Kentucky.
Overview
The primary responsibility of this position is to manage the day-to-day sales activities and account responsibilities to achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling and training of DAP products and/or related services.
Territory includes Southern Ohio, Indiana, Kentucky, and Western West Virginia.
Job Description
Develop and execute strategic plans by effectively utilizing marketing programs, leveraging field resources, product training, event marketing, and outside sales work-withs.
Achieve sales targets for all product categories.
Regularly call on all dealers, regional chains, distributors, and prospects in assigned area.
Provide support to dealers on product knowledge, end user work, event marketing, and merchandising.
Communicate opportunities, issues, trends to management and marketing.
Establish relationships with Dealers, Regional & National Wholesalers, and Key End Users
Effectively manage T&E and Promotional Budgets
Work national 2-Step Wholesale shows that operate within your territory.
Other administrative duties required by DAP to succeed in this role.
Requirements
1-5 years of relevant sales experience; experience in the home improvement industry preferred.
Bachelor's degree
Self-starter
Very strong verbal communication skills; ability to effectively communicate one-on-one and present to large groups.
Strong written communication skills: ability to effectively communicate with customers by email, as well as develop written reports and presentations.
Open to 50%
High proficiency with Microsoft Excel, PowerPoint and Word
Strong interpersonal, organizational, and analytical skills
Highly motivated, customer oriented and a self-starter
Familiarity with DAP products and working with Home Centers a plus.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs that support a good work life balance and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
Celebrating 160 Years of Legacy & Leadership - DAP Global Inc.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cincinnati, Ohio
Posted: 2025-08-12 07:09:50
-
JOB DESCRIPTION
DAP is currently looking to hire Product Information Specialist.
Responsibilities
Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application. Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints. Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding 'how to use' DAP products correctly. Advise customer on how to correct the misuse of DAP products.
Supply technical data sheets, verbal advice, and safety data sheets to customers. Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction.
Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users). Rotating Saturday on Call Phone Support On-Call phone support.
Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter.
Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.
Requirements
Educational requirement is High School Diploma or Bachelor's degree. 0-3 years' experience in customer service.
Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/ DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-12 07:09:48
-
JOB DESCRIPTION
DAP is looking to hire a Territory Manager to be based out of Southern Ohio, Indiana or Kentucky.
Overview
The primary responsibility of this position is to manage the day-to-day sales activities and account responsibilities to achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling and training of DAP products and/or related services.
Territory includes Southern Ohio, Indiana, Kentucky, and Western West Virginia.
Job Description
Develop and execute strategic plans by effectively utilizing marketing programs, leveraging field resources, product training, event marketing, and outside sales work-withs.
Achieve sales targets for all product categories.
Regularly call on all dealers, regional chains, distributors, and prospects in assigned area.
Provide support to dealers on product knowledge, end user work, event marketing, and merchandising.
Communicate opportunities, issues, trends to management and marketing.
Establish relationships with Dealers, Regional & National Wholesalers, and Key End Users
Effectively manage T&E and Promotional Budgets
Work national 2-Step Wholesale shows that operate within your territory.
Other administrative duties required by DAP to succeed in this role.
Requirements
1-5 years of relevant sales experience; experience in the home improvement industry preferred.
Bachelor's degree
Self-starter
Very strong verbal communication skills; ability to effectively communicate one-on-one and present to large groups.
Strong written communication skills: ability to effectively communicate with customers by email, as well as develop written reports and presentations.
Open to 50%
High proficiency with Microsoft Excel, PowerPoint and Word
Strong interpersonal, organizational, and analytical skills
Highly motivated, customer oriented and a self-starter
Familiarity with DAP products and working with Home Centers a plus.
Benefits
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs that support a good work life balance and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
Celebrating 160 Years of Legacy & Leadership - DAP Global Inc.Apply for this ad Online! ....Read more...
Type: Permanent Location: Cincinnati, Ohio
Posted: 2025-08-12 07:09:19
-
JOB DESCRIPTION
DAP is currently looking to hire Product Information Specialist.
Responsibilities
Provide technical expertise to customers, sales reps, and internal staff in area of proper product usage/application. Arrange for customer reimbursement for defective products, assist in rectifying customer complaints, and arrange for investigations on specific user complaints. Provide technical advice to customers Respond to phone, email, chat, and faxed inquiries regarding 'how to use' DAP products correctly. Advise customer on how to correct the misuse of DAP products.
Supply technical data sheets, verbal advice, and safety data sheets to customers. Respond to written, electronic and faxed correspondence regarding technical advice and user dissatisfaction.
Provide product use referrals (i.e., specify the correct product for architects, engineers, contractors, and end users). Rotating Saturday on Call Phone Support On-Call phone support.
Each TCSR will be included in the standard rotating schedule with the requirement to provide on-call support (remotely) one Saturday each quarter.
Saturday assignments will be posted on a quarterly schedule, once published any changes require 24-hour notice and management approval.
Requirements
Educational requirement is High School Diploma or Bachelor's degree. 0-3 years' experience in customer service.
Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers.
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/ DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-12 07:09:13
-
JOB DESCRIPTION
DAP is looking for an experienced and driven Art Director to lead our in-house creative services and growing studio team, translating strategic marketing goals into innovative creative strategies.
This role is critical in developing and maintaining our DAP brand's artistic direction while supporting projects across video, photography, social-first content, digital marketing assets, packaging, sales collateral and more.
You'll work closely with cross-functional teams to ensure all creative deliverables are aligned with brand objectives.
This is a unique opportunity to lead a talented in-house creative team and liasoning with creative agencies, driving the creative process from concept to production while ensuring consistent, high-quality brand storytelling across all platforms.
Responsibilities
Strategic Leadership
Develop and implement creative strategies aligned with marketing goals and brand vision.
Propose innovative ideas and concepts that elevate the brand's aesthetic and engage target audiences.
Stay on top of industry trends, design technologies, and AI tools, introducing advancements into workflows.
Creative Direction
Lead the conceptualization and design of omni-channel projects, including videos, photography, social media content, in-store displays, packaging, and e-commerce assets.
Ensure consistency in brand aesthetics and visual style across all touchpoints.
Provide art direction for photoshoots and video production from pre-production through post-production.
Team and Project Management
Manage and mentor a team of designers and studio leads, fostering an environment of collaboration and growth.
Effectively coordinate with Brand Strategists, Product Managers, and the Digital Marketing Team to align creative execution with business objectives.
Presentation and Stakeholder Collaboration
Present designs and creative concepts to internal stakeholders, gathering feedback and approvals.
Partner with external creative agencies to extend creative resources as needed for larger campaigns.
Requirements
Bachelor's degree in graphic design, Marketing, Fine Arts, or a related field.
12+ years of experience in creative direction with an advertising agency, in-house marketing team, post-production house, or digital marketing agencies, preferably in B2C industries, and experience working with large-scale brands.
Proven leadership and team management skills with the ability to inspire, mentor, and challenge teams to deliver their best work.
Proficient in Microsoft Office and relative project management and team collaboration software.
Advanced Adobe Creative Suite skills, proficient in all applicable software.
A portfolio with relevant work experience and examples required with resume.
Skills and qualifications:
Exceptional conceptual design skills with a knack for blending creativity with functionality.
Minimum 7 years of experience in the relevant field.
A proven track record of directing successful campaigns for omni-channel marketing efforts.
Experience implementing automation or AI advancements within creative workflows.
Passion for storytelling and delivering fresh ideas that resonate with diverse audiences.
Advanced knowledge of design principles, typography, and brand development.
Hands-on experience in design working with Adobe Creative Suite.
Excellent time management skills, with the ability to balance multiple priorities in a fast-paced environment.
Adept at managing production budgets and schedules, ensuring efficient allocation of resources.
A collaborative mindset and excellent communication skills to clearly convey creative direction and brand messaging across teams and vendors.
Leadership Traits
Technical Understanding & Business Acumen: Knows the business and the mission-critical technical and functional skills to perform the job at a high level.
Understands various types of business propositions and how the business operates.
Learn new methods and technologies easily.
Learning Agility: Learns quickly when facing new problems.
Is a relentless and versatile learner and is open to change.
Enjoys the challenge of unfamiliar tasks and can quickly discern the underlying structure of anything.
Strategic Agility: See ahead clearly and can anticipate future consequences and trends.
Is future oriented and offers broad knowledge and perspective.
Can scenario plan possibilities and outcomes.
Leadership: Provides the essential critical thinking to determine the necessary approaches to get things done.
Offers good judgement about which creative ideas and suggestions will work; can facilitate effective brainstorming, can project how potential ideas could play out in the marketplace.
Create New & Different: Ability to recognize the next great breakthrough.
Is creative, a visionary, and can create and bring exciting ideas to market.
Action Oriented: Enjoys working hard and is full of energy, steadfastly pushing self and other for results.
Can be counted on to exceed goals successfully and is consistently a top performer.
Effective project management skills
Excellent communication skills to all levels of the organization.
Strong interpersonal, verbal and written communication skills.
Is clear, concise and persuasive.
Experience creating and presenting business proposals, handling objections and overcoming obstacles
Strong attention to detail; strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced work environment
Self-motivated and proactive individual who strives for excellence and continuous improvement.
Cross functional leadership and teamwork.
Self-confident, verbalizes problem solving skills, demonstrates initiative, manages and motivates team.
Integrity and Trust: Is widely trusted, is seen as direct, truthful and can make a case in an appropriate and helpful manner.
Must have a can-do attitude and the desire to go above and beyond in all you do!
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$100,000 to $140,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs that support a good work life balance and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
Celebrating 160 Years of Legacy & Leadership - DAP Global Inc.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-09 15:10:23
-
JOB DESCRIPTION
DAP is looking for an experienced and driven Art Director to lead our in-house creative services and growing studio team, translating strategic marketing goals into innovative creative strategies.
This role is critical in developing and maintaining our DAP brand's artistic direction while supporting projects across video, photography, social-first content, digital marketing assets, packaging, sales collateral and more.
You'll work closely with cross-functional teams to ensure all creative deliverables are aligned with brand objectives.
This is a unique opportunity to lead a talented in-house creative team and liasoning with creative agencies, driving the creative process from concept to production while ensuring consistent, high-quality brand storytelling across all platforms.
Responsibilities
Strategic Leadership
Develop and implement creative strategies aligned with marketing goals and brand vision.
Propose innovative ideas and concepts that elevate the brand's aesthetic and engage target audiences.
Stay on top of industry trends, design technologies, and AI tools, introducing advancements into workflows.
Creative Direction
Lead the conceptualization and design of omni-channel projects, including videos, photography, social media content, in-store displays, packaging, and e-commerce assets.
Ensure consistency in brand aesthetics and visual style across all touchpoints.
Provide art direction for photoshoots and video production from pre-production through post-production.
Team and Project Management
Manage and mentor a team of designers and studio leads, fostering an environment of collaboration and growth.
Effectively coordinate with Brand Strategists, Product Managers, and the Digital Marketing Team to align creative execution with business objectives.
Presentation and Stakeholder Collaboration
Present designs and creative concepts to internal stakeholders, gathering feedback and approvals.
Partner with external creative agencies to extend creative resources as needed for larger campaigns.
Requirements
Bachelor's degree in graphic design, Marketing, Fine Arts, or a related field.
12+ years of experience in creative direction with an advertising agency, in-house marketing team, post-production house, or digital marketing agencies, preferably in B2C industries, and experience working with large-scale brands.
Proven leadership and team management skills with the ability to inspire, mentor, and challenge teams to deliver their best work.
Proficient in Microsoft Office and relative project management and team collaboration software.
Advanced Adobe Creative Suite skills, proficient in all applicable software.
A portfolio with relevant work experience and examples required with resume.
Skills and qualifications:
Exceptional conceptual design skills with a knack for blending creativity with functionality.
Minimum 7 years of experience in the relevant field.
A proven track record of directing successful campaigns for omni-channel marketing efforts.
Experience implementing automation or AI advancements within creative workflows.
Passion for storytelling and delivering fresh ideas that resonate with diverse audiences.
Advanced knowledge of design principles, typography, and brand development.
Hands-on experience in design working with Adobe Creative Suite.
Excellent time management skills, with the ability to balance multiple priorities in a fast-paced environment.
Adept at managing production budgets and schedules, ensuring efficient allocation of resources.
A collaborative mindset and excellent communication skills to clearly convey creative direction and brand messaging across teams and vendors.
Leadership Traits
Technical Understanding & Business Acumen: Knows the business and the mission-critical technical and functional skills to perform the job at a high level.
Understands various types of business propositions and how the business operates.
Learn new methods and technologies easily.
Learning Agility: Learns quickly when facing new problems.
Is a relentless and versatile learner and is open to change.
Enjoys the challenge of unfamiliar tasks and can quickly discern the underlying structure of anything.
Strategic Agility: See ahead clearly and can anticipate future consequences and trends.
Is future oriented and offers broad knowledge and perspective.
Can scenario plan possibilities and outcomes.
Leadership: Provides the essential critical thinking to determine the necessary approaches to get things done.
Offers good judgement about which creative ideas and suggestions will work; can facilitate effective brainstorming, can project how potential ideas could play out in the marketplace.
Create New & Different: Ability to recognize the next great breakthrough.
Is creative, a visionary, and can create and bring exciting ideas to market.
Action Oriented: Enjoys working hard and is full of energy, steadfastly pushing self and other for results.
Can be counted on to exceed goals successfully and is consistently a top performer.
Effective project management skills
Excellent communication skills to all levels of the organization.
Strong interpersonal, verbal and written communication skills.
Is clear, concise and persuasive.
Experience creating and presenting business proposals, handling objections and overcoming obstacles
Strong attention to detail; strong multi-tasking ability as well as ability to manage deadlines in a dynamic, fast-paced work environment
Self-motivated and proactive individual who strives for excellence and continuous improvement.
Cross functional leadership and teamwork.
Self-confident, verbalizes problem solving skills, demonstrates initiative, manages and motivates team.
Integrity and Trust: Is widely trusted, is seen as direct, truthful and can make a case in an appropriate and helpful manner.
Must have a can-do attitude and the desire to go above and beyond in all you do!
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$100,000 to $140,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs that support a good work life balance and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
Celebrating 160 Years of Legacy & Leadership - DAP Global Inc.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-09 15:10:14
-
JOB DESCRIPTION
The customer is everything at DAP and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner.
Answering the customer calls using excellent phone techniques.
Provide tracking details to final destination upon customer request.
Responsible for accurate order entry of all incoming orders via phone, fax, and email.
Responsible for tracking and monitoring of all orders from entry to shipment.
Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders.
Review all backorders for daily communication with plants regarding shipping status of backorders.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner.
Communicate with credit department on term's discrepancies.
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation.
Ensuring that the procedures are followed for each process in a correct manner.
Responsible for the daily interaction of assigned customers and sales reps.
regarding orders, pricing, problems and product information.
Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills - verbal and written, SAP experience a plus.
Grace under pressure - remain positive and focused to the task at hand.
Effective problem-solving skills - quick on your feet and can think outside of the box.
Ability to multi-task and prioritize work all with a sense of urgency.
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
French fluency is a plus.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-08 15:11:11
-
JOB DESCRIPTION
The customer is everything at DAP and our Customer Service Representatives take first class care of them.
They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:30 am - 5:00 pm.
RESPONSIBILITIES:
Responsible for maintaining a high service level and low abandon rate by ensuring customer calls are answered in a timely manner.
Answering the customer calls using excellent phone techniques.
Provide tracking details to final destination upon customer request.
Responsible for accurate order entry of all incoming orders via phone, fax, and email.
Responsible for tracking and monitoring of all orders from entry to shipment.
Confirmation of all orders received to the customer within 24 hours providing valid expected ship dates.
Responsible for the review and monitoring of orders entered report to ensure accurate and timely delivery of customer orders.
Review all backorders for daily communication with plants regarding shipping status of backorders.
Responsible for daily interaction with sales reps, credit reps and pricing team to resolve all order blocks and pricing issues in a timely manner.
Communicate with credit department on term's discrepancies.
Responsible for the accurate and timely process of requests for credit/debit upon customer request and investigation.
Ensuring that the procedures are followed for each process in a correct manner.
Responsible for the daily interaction of assigned customers and sales reps.
regarding orders, pricing, problems and product information.
Additional duties as required.
REQUIREMENTS:
Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills - verbal and written, SAP experience a plus.
Grace under pressure - remain positive and focused to the task at hand.
Effective problem-solving skills - quick on your feet and can think outside of the box.
Ability to multi-task and prioritize work all with a sense of urgency.
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
French fluency is a plus.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products.
DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores.
DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers.
Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online! ....Read more...
Type: Permanent Location: Baltimore, Maryland
Posted: 2025-08-08 15:10:27
