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Customer Account Manager - Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company's footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business.
Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues.
Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers.
Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
, Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
, A good understanding of mobile and WAN
, Demonstrable ability to achieve targets from account management activities
, Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
, Focus on customers - committed to providing the best service to our customers in all that they do
, Working Together - Working co-operatively with colleagues, customers, partners and suppliers.
Gains support from others.
Relationship driven and ‘human.'
, Can Do Attitude - Takes personal responsibility for getting things done
, Growth - Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
, Excellent customer service and communication skills
, Customer focused, proactive, collaborative, can do approach
, Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
, Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
, Self-motivated
, Ability to work under pressure
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £30000 - £40000 per annum + + Bens
Posted: 2025-08-26 18:22:27
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An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
* Identifying and generating new business opportunities in hosted telephony solutions.
* Managing and nurturing a portfolio of existing clients to maximise revenue.
* Following a proven sales methodology to close deals effectively.
* Upselling and cross-selling additional services to enhance client value.
* Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
* Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
* Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
* Strong track record of achieving and exceeding sales targets.
* Capable of managing both new leads and an existing customer base.
* Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
* Highly competitive salary.
* Uncapped earnings potential.
* Flexible holiday entitlement.
* Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Epping, England
Start:
Duration:
Salary / Rate: £30000 - £45000 Per Annum
Posted: 2025-08-20 11:58:49
-
An exciting opportunity has arisen for a Telecoms Sales Executive to join a well-established telecommunications company providing business communication services, including hosted VoIP, PBX systems, mobile solutions, and connectivity services.
As a Telecoms Sales Executive, you will be responsible for driving new business growth while managing and expanding existing client relationships.
This role offers benefits, a basic salary range of £30,000 - £45,000 and OTE £60,000 - £150,000+.
You Will Be Responsible For:
* Identifying and generating new business opportunities in hosted telephony solutions.
* Managing and nurturing a portfolio of existing clients to maximise revenue.
* Following a proven sales methodology to close deals effectively.
* Upselling and cross-selling additional services to enhance client value.
* Taking ownership of the full sales cycle, from prospecting to account management.
What We Are Looking For:
* Previously worked as a Telecoms Sales Executive, Sales Executive, Account Manager, Business Development Executive, Business Development Manager, Account Executive, VoIP Sales Executive or in a similar role.
* Proven experience of 2 years in selling hosted telephone systems or VoIP solutions
* Strong track record of achieving and exceeding sales targets.
* Capable of managing both new leads and an existing customer base.
* Experience of selling related telecom products such as mobiles, data circuits, call management software, and data cabling etc.
What's On Offer
* Highly competitive salary.
* Uncapped earnings potential.
* Flexible holiday entitlement.
* Car allowance or company car option.
This is an exceptional opportunity for an ambitious Telecoms Sales Executive to accelerate their career and earn an outstanding income.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Epping, England
Start:
Duration:
Salary / Rate: £30000 - £45000 Per Annum
Posted: 2025-08-18 15:14:09
