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IT Helpdesk Analyst | Salary £30,000 - £35,000 | Based in LondonThe IT Helpdesk Analyst provides first and second-line technical support to employees, acting as the primary point of contact for technology-related issues across the business.
This includes hardware and software, printing, networking, email, video conferencing, and cloud services.
You will manage and resolve helpdesk tickets in priority order.The role also involves onboarding and offboarding employees and freelancers, including account setup, software configuration, inductions for new starters, and the retrieval, repurposing, and decommissioning of equipment and access for leavers.This is a hands-on role requiring the ability to troubleshoot a wide range of technical issues while multitasking in a fast-paced environment.
You will maintain accurate ticket records, ensure timely resolution, and communicate clearly with users throughout the support process.
Strong customer service skills and the ability to support users at all levels are essential.This client operates a hybrid working model.
While you will support both office-based and remote staff, the role requires a predominantly office-based presence to assist with printing, meeting setups, and issues requiring physical IT support.
Initially, this will be four days per week in the office.Key responsibilities
Provisioning new user accounts, with keeping deployment of new computers and mobile devices, and decommissioning user accounts for leavers.Creating documentation and guides for users, maintain a structured procedure of hardware and software, manage the pool of loan equipment and accessories.Log and maintain a record of support tickets through the IT, Helpdesk system, providing 1st and 2nd line support to 170+ users, with escalating calls efficiently to ensure they are resolved by a senior engineer.Provide technical support for hardware and software both F2F and remotely, ensure network server and IT services are accessible to users, provide support with printing equipment including wide format colour manage printers, with escalation to senior engineers.Support video conferencing platforms and equipmentDaily and weekly checks of office equipment, within meeting room AV and printing supplies, etc.Provide weekly status, status reports on going user issues and raised common problems that will be addressed, be able to assist users with software packages and updates.
Experiences needed:
1 year + experience across IT support, dealing with tickets in a fast-paced environmentMust hold experience in dealing with MACs (APPLE) - criticalOutstanding verba and written communication skillsOrganised, focused and rigorous, able to problem solve and be solution focusedAbility to convey technical solutions to non-technical peopleAbility to be calm and think logically when under pressureStrong team focus and ability work with Senior individuals.
Please reach out to iman.sharma@justit.co.uk for more information, we are interviewing immediately
....Read more...
Type: Permanent Location: London, England
Start: 18/12/2025
Posted: 2026-01-02 08:55:55
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UK Wide (Remote) + Occasional Travel Circa £45,000 + Travel Expenses + BenefitsAre you a commercially minded Finance Analyst who enjoys turning numbers into clear, practical actions with the ability to explain financial performance in a way that genuinely helps non-finance stakeholders improve?A well-established UK face-to-face fundraising and sales agency is recruiting a Finance Analyst to support the financial health and operational success of a national network of independently owned, contracted partner businesses. This is a high-impact, relationship-driven analytical role.
You'll work closely with business owners each week, reviewing performance, spotting trends and helping them put sensible plans in place to improve profitability, tighten financial discipline and make better decisions, without being heavy-handed or “corporate”.You'll be the go-to person for reviewing partner financials, creating forecasts, building dashboards, and translating insight into meaningful actions.
You'll be confident enough to challenge where needed, but personable enough to do it in a way that builds trust and drives change.Key Responsibilities
Conduct regular reviews of partner submissions and financial health (P&L, cashflow, balance sheet), identify trends, risks and performance gaps, and recommend practical corrective actions.
Build a clear understanding of revenue drivers, cost structures and the operational causes behind financial results.
Produce forecasts, scenario models and profitability analysis to support planning and decision-making.
Create and maintain dashboards, templates and standardised reporting tools; monitor KPIs and provide clear monthly/quarterly performance updates.
Partner with independent business owners via weekly check-ins to review results, agree actions and drive follow-through, explaining insight in a clear, non-technical way.
Provide supportive guidance on budgeting, forecasting and financial discipline, helping improve financial understanding across the network.
Improve consistency and accuracy of reporting across the partner network, supporting ad hoc investigations, reconciliations and occasional finance-related training.
Travel occasionally to partner sites/meetings when face-to-face support will strengthen delivery and relationships.
Skills & Experience
Analytically sharp, with the ability to interpret data and turn insight into practical actions
Down to earth, credible and confident in conversation
Able to build strong relationships quickly with a wide range of stakeholders
Asks the right questions to understand underlying issues and opportunities
Drives improvement through influence, collaboration and trust rather than authority
3+ years' experience in financial analysis / business analysis (or similar)
Strong understanding of financial statements and performance metrics
Confidence building dashboards, templates and forecasts (strong Excel essential)
The ability to present insight clearly to non-financial audiences
A structured, methodical approach and excellent attention to detail
High levels of discretion and comfort handling commercially sensitive information
Willingness to travel occasionally across the UK (including the odd overnight stay)
If you enjoy autonomy, variety and real-world commercial problem solving and you like the idea of partnering with multiple business owners to help them run stronger, more profitable operations, this is a brilliant opportunity to make a visible impact in a growing national network.
Apply now! ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: Up to £45000 per annum + Fully Remote + Travel Expenses + Benefits
Posted: 2025-12-30 12:39:16
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Technical Business Analyst or Junior Technical Delivery Manager required to deliver technical projects as a working reliable & integrated whole.
My client provides sophisticated IoT systems that require multiple components to be specified, networked and integrated.
The role will be to collaborate with internal teams, external clients and research partners to deliver technical solutions to real world problems.
Key Skills
Qualify and document end-to-end requirements and project deliverables.
Capture Technical Specification of required research.
Consider suitable IoT endpoints, sensors and actuators against requirements.
Technical point of contact for all aspects of the project ??? from start to conclusion including:
Installation and commissioning
User interface requirements
....Read more...
Type: Permanent Location: Newbury, England
Start: ASAP
Duration: Permanent
Salary / Rate: £38000 - £56000 Per Annum None
Posted: 2025-12-17 10:27:55
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An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry.
This forward-thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments.
As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams.
You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting.
Key Responsibilities of the Service Analyst job based in Ashby-de-la-Zouch:
Monitor customer downloads and investigate potential technical issues
Review engineer timesheets to ensure priority tasks are being addressed
Track faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.
Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.
Respond to customer technical queries in a timely and professional manner, with particular focus on download-related issues.
Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.
Maintain system administration, ensuring fleet lists and system records remain accurate.
Experience & Skills required for the Service Analyst job based in Ashby-de-la-Zouch:
Strong Excel skills, including formulas and pivot tables
Strong verbal and written communication skills.
Excellent attention to detail.
Proficient with Microsoft Office.
Ability to analyse data, identify trends and communicate insights effectively.
If this Service Analyst job based in Ashby-de-la-Zouch could be of interest, send your CV to Ben on bwiles@redlinegroup.Com or call 01582 878816 / 07471181784. ....Read more...
Type: Permanent Location: Ashby-De-La-Zouch, England
Start: ASAP
Salary / Rate: £28000 - £30000 per annum
Posted: 2025-12-17 00:00:02
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JOB DESCRIPTION
IT Project Manager
Rust-Oleum is looking for an experienced Project Manager responsible for the implementation of various information technology projects that align with business and IT strategies.
This position requires a vast breadth of technology and business expertise to deliver complex projects.
In addition, this role will also contribute to the overall health and strategy of the PMO in supporting and optimizing the project delivery mechanisms ultimately leading to better project value and customer satisfaction. Key Job Objectives and Responsibilities Work closely with the project sponsors to: Define the business case and project statement of work or high-level requirements. Identify internal and external stakeholders. Identify measurable project objectives and related success criteria. Prepare summary budget and milestone schedule. Identify project approval requirements. Collaborate with line/functional managers to establish the project organization by selecting appropriate staffing for the project including managing external vendors and/or managed service resources. Based on the final documented requirements, determine the detailed scope including deliverables, exclusions, constraints, assumptions, and final acceptance criteria. Develop a detailed project plan through coordinated efforts of the team involved in the project, considering the Work Breakdown Structure, sequence of activities, and resources/duration estimates. Manage project risks.
Create mitigation/contingency plans and implement risk response activities. Plan and estimate costs to determine the project budget and monitor it over the entire duration of the project. Oversee, monitor, and control project work to accomplish project activities. Ensure status reporting of all projects is completed accurately to provide periodic and ad-hoc reports and dashboards. Inspect and accept project deliverables. Manage Change Control Process, and Implement approved changes into the project's scope, plan, and environment. Perform administrative closure of the project by transitioning the final services to production/operations and conducting any end-of-project audits. Lead multiple efforts in a portfolio and/or a program simultaneously, effectively managing cross-project dependencies. Develops and documents project and portfolio management governance standards and processes. Recommend and implement project management tools. Mentor, support, and develop other junior project managers and IT staff in project management best practices. Skills and Qualifications 15+ years of professional IT work experience out of which 7 - 10 years is in leading large-scale ERP and other B2B/B2C business applications projects, transformation initiatives, process improvements, system integrations, and infrastructure (network, cloud/compute, and security) implementations. Sound foundational knowledge of IT systems, architecture, and the latest IT industry trends to objectively align with the project's technical requirements and audit the feasibility of desired outcomes. Broad knowledge of business processes, specifically in consumer goods and process manufacturing industries, with an ability to communicate effectively with IT business analysts and business process owners. Experience in leading SAP implementations. Knowledge of various agile methodologies and agile project management is a plus. Strong leadership and influencing skills to oversee tasks and motivate/encourage the team to successfully deliver the project without having any direct authority. Strong communication and writing skills to effectively share vision, goals, ideas, and day-to-day communication with all project stakeholders. Effective at negotiations and managing conflicts with team members, vendors, and executive stakeholders. Budget management skills to create a viable cost plan and track it throughout the project life cycle. Be versatile and adapt to conflicting priorities and technical/functional requirements of the project. Working knowledge of project management and agile tools (MS Project and other enterprise-level tools like Jira and Monday.com). Bachelor's degree in Information Systems, Information Technology, or related IT discipline. Relevant Project Management and Agile Certifications (PMP, SAFe, CSM, CSPO, CTC, CEC).
This role requires domestic and international travel dependent upon the scope and duration of the projects.
Salary Target Range: $125,000 - $150,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-12-16 14:09:44
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JOB DESCRIPTION
IT Project Manager
Rust-Oleum is looking for an experienced Project Manager responsible for the implementation of various information technology projects that align with business and IT strategies.
This position requires a vast breadth of technology and business expertise to deliver complex projects.
In addition, this role will also contribute to the overall health and strategy of the PMO in supporting and optimizing the project delivery mechanisms ultimately leading to better project value and customer satisfaction. Key Job Objectives and Responsibilities Work closely with the project sponsors to: Define the business case and project statement of work or high-level requirements. Identify internal and external stakeholders. Identify measurable project objectives and related success criteria. Prepare summary budget and milestone schedule. Identify project approval requirements. Collaborate with line/functional managers to establish the project organization by selecting appropriate staffing for the project including managing external vendors and/or managed service resources. Based on the final documented requirements, determine the detailed scope including deliverables, exclusions, constraints, assumptions, and final acceptance criteria. Develop a detailed project plan through coordinated efforts of the team involved in the project, considering the Work Breakdown Structure, sequence of activities, and resources/duration estimates. Manage project risks.
Create mitigation/contingency plans and implement risk response activities. Plan and estimate costs to determine the project budget and monitor it over the entire duration of the project. Oversee, monitor, and control project work to accomplish project activities. Ensure status reporting of all projects is completed accurately to provide periodic and ad-hoc reports and dashboards. Inspect and accept project deliverables. Manage Change Control Process, and Implement approved changes into the project's scope, plan, and environment. Perform administrative closure of the project by transitioning the final services to production/operations and conducting any end-of-project audits. Lead multiple efforts in a portfolio and/or a program simultaneously, effectively managing cross-project dependencies. Develops and documents project and portfolio management governance standards and processes. Recommend and implement project management tools. Mentor, support, and develop other junior project managers and IT staff in project management best practices. Skills and Qualifications 15+ years of professional IT work experience out of which 7 - 10 years is in leading large-scale ERP and other B2B/B2C business applications projects, transformation initiatives, process improvements, system integrations, and infrastructure (network, cloud/compute, and security) implementations. Sound foundational knowledge of IT systems, architecture, and the latest IT industry trends to objectively align with the project's technical requirements and audit the feasibility of desired outcomes. Broad knowledge of business processes, specifically in consumer goods and process manufacturing industries, with an ability to communicate effectively with IT business analysts and business process owners. Experience in leading SAP implementations. Knowledge of various agile methodologies and agile project management is a plus. Strong leadership and influencing skills to oversee tasks and motivate/encourage the team to successfully deliver the project without having any direct authority. Strong communication and writing skills to effectively share vision, goals, ideas, and day-to-day communication with all project stakeholders. Effective at negotiations and managing conflicts with team members, vendors, and executive stakeholders. Budget management skills to create a viable cost plan and track it throughout the project life cycle. Be versatile and adapt to conflicting priorities and technical/functional requirements of the project. Working knowledge of project management and agile tools (MS Project and other enterprise-level tools like Jira and Monday.com). Bachelor's degree in Information Systems, Information Technology, or related IT discipline. Relevant Project Management and Agile Certifications (PMP, SAFe, CSM, CSPO, CTC, CEC).
This role requires domestic and international travel dependent upon the scope and duration of the projects.
Salary Target Range: $125,000 - $150,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-12-16 14:09:36
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Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients.
In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person.
The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow-the-sun mode.
Leadership & Interpersonal Skills:
Minimum of 5 years' experience in an IT support or service desk environment, with at least a portion of that in a law firm or similar professional services firm.Previous experience in a supervisory or team lead role, preferably overseeing a service/help desk team.
This includes direct responsibility for staff mentoring or coaching, task assignment, and performance monitoring.
Candidates who have led a small IT support team or acted as a senior analyst providing guidance to others will be well-suited.Hands-on experience coordinating or providing IT/AV support for meetings, conferences, or events is a plus - especially in settings requiring professionalism such as board meetings, legal proceedings, or client events.
Strong team player with the ability to foster collaboration and positive working relationships
Essential Technical Skills:
Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices.
Familiarity with ITIL frameworks for service delivery and support, including incident management, request fulfillment, problem management, and knowledge management.
Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments.
Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems, including imaging, configuration, and user environment issues in an enterprise network.
Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)Experience supporting Microsoft Exchange/Outlook email environments and calendaring.
Familiarity with collaboration and communication tools such as Zoom Workspace and Microsoft Teams Hands-on knowledge of document management systems commonly used in law firms, especially iManage Work (Desksite/WorkSite) or similar platforms.
Proficiency in supporting and troubleshooting PC/laptop hardware (preferably Lenovo ThinkPad series, Microsoft Surface or similar business-class hardware).
Able to diagnose and resolve issues with CPUs, memory, drives, and peripherals.
Experience supporting printers, multi-function devices and scanners (particularly HP and RICOH models), including network printing issues, PaperCut, driver deployment, and maintenance tasks.Experience supporting mobile devices, including iPhone and Android platforms Solid experience with audio-visual and video conferencing technologies in meeting rooms.
Strong knowledge of Active Directory and Entra IDStrong understanding of network fundamentals and advanced client-side troubleshooting.
Familiarity with network services like DNS, DHCP.
If you are interested please contact me ASAP for more information on soniab@justit.co.uk
....Read more...
Type: Permanent Location: London, England
Start: 12/12/2025
Salary / Rate: £50000.00 - £60000.00 per annum
Posted: 2025-12-12 17:09:26
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We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 11:00:13
-
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 10:57:55
-
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure, IT technician, IT support engineer, IT engineer, 1st line support engineer, 2nd line support engineer, 1st line engineer, 2nd line engineer, Helpdesk Engineer,
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Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-02 10:54:52
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We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff.
Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role.
Therefore, you must have been a working resident in the UK for the last 4 years.
Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
* Experience of working in 1st / 2nd line Service Desk support role
* Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
* Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
* Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl.
switches, routers and firewalls
* Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
* Desktop and browser security components: including site security certificates, firewalls and anti-virus
* Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
* Experience with IT Service Management tools i.e.
ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
* Ability to multitask across multiple incidents, be organised and have a keen eye for detail
* Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
The service desk operates between the hours 9.00 to 17.00 Monday to Friday but may require occasional rare travel to support local offices and stakeholders throughout the country.
This is a high-volume environment, and you will be dealing with circa 35-40 tickets a day.
The right candidate must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a national charity providing world-class services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Desk, 2nd Line, 1st Line, Support, Helpdesk, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 11 & 10, Office 2016, O365, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware, Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking, Azure
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Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26160 - £26160 Per Annum
Posted: 2025-12-01 16:37:44
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Test Analyst
Location: Lymington, Hampshire Salary: Up to 32k. Working Arrangement: Full-time on-site for initial 6 weeks, then hybrid/remote
A leading Marina Operator based in Lymington is seeking a Test Analyst to join their dynamic in-house software development team.
This is a fantastic opportunity to contribute to the evolution of a bespoke ERP SaaS application that underpins operations across a growing national network of marinas.
As Test Analyst, you'll play a pivotal role in ensuring the quality and reliability of their digital platforms through automated testing, working closely with developers and stakeholders to deliver robust, scalable solutions.
Key Responsibilities
Design, develop, and execute automated test scripts for web-based ERP systems
Collaborate with developers and business analysts to define test strategies and acceptance criteria
Identify, document, and track defects using appropriate tools
Support continuous integration and deployment processes
Contribute to the overall improvement of testing frameworks and QA practices
Skills & Experience
Experience in automated testing
Experience of working with work item tracking systems (Jira / Azure DevOps)
Strong understanding of software development lifecycle and Agile methodologies
Experience testing SaaS or ERP platforms highly desirable
Excellent communication and problem-solving skills
ISTQB certification (or equivalent) is required.
Must be eligible to work in the UK.
Paying up to 32k, depending on experience.
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Type: Permanent Location: Lymington, England
Salary / Rate: £30000 - £32000 per annum
Posted: 2025-11-21 14:22:33
