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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:53:34
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JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Technical Product Resolutions Specialist provides coordination and administrative assistance pertaining to the Product Complaint & Resolution Process or Warranty Service Requests (Warranty Portal) and works with internal and external customers to quickly and accurately resolve product quality and product application complaints in accordance with ISO standards and/or established guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initialize complaints, assign tasks to cross functional team, (Technical Service, Sales, Research and Development, Distribution, Manufacturing, Product Management, etc.) and follow up to ensure complaints are resolved in accordance to established processes and ISO standards.
Develop and maintain an understanding of SAP and product complaint transactions and/or Warranty Service Requests (Warranty Portal). Coordinate analytical testing with Sales, Technical Application Specialists and Laboratory Analysts as it relates to the Product Complaint and Resolutions Process. Assist with training on the Product Complaint & Resolution Process and/or Warranty Service Requests (Warranty Portal) for both internal and external customers. Meet regularly with cross-functional teams (Manufacturing, Quality and Technical Teams) to review Product Complaint trends and current open complaints for all Tremco CPG product lines. Update Product Complaint Manual in accordance with our ISO standards and/or established guidelines. Place product orders, track and provide follow-up for the Technical Service Department (certification testing, field trials and project testing, etc.). Answer inquiries via telephone, e-mail and/or text from internal and external customers regarding all Tremco CPG product complaints along with inquiries from Architects, Engineers, Contractors, Tremco Sales Reps, Distributors and Homeowners regarding all Tremco CPG products. Act as back up support for the Technical Resource Center. Assist team on special projects and assignments as needed.
EDUCATION REQUIREMENT:
High school diploma or general education degree (GED) required, Bachelor's degree in business, Science, Construction Management or a similar field preferred; in lieu of degree, 5 years of direct customer complaint and claims experience is acceptable.
EXPERIENCE REQUIREMENT:
With high school diploma, 5 years of direct customer complaint and claims experience.
With a Bachelors degree, 1-2 years of direct customer complaint and claims experience required. Basic/working knowledge of Tremco CPG products. Customer service experience preferred.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Ability to travel to Tremco job sites to further enhance product knowledge, support the sales force, and gain new experience with Tremco products.
Excellent communication skills with the ability to clearly articulate ideas and situations over the phone and through written correspondence. Knowledge of principles and processes for providing the necessary level of customer and technical service to customers. Knowledge of the English language for structure and content, including the meaning and spelling of words, rules of composition and grammar. Active listening skills - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to manage one's own time and scheduling.
Monitoring/assessing performance of oneself to make improvements or take corrective action. Reading comprehension - understanding written sentences and paragraphs in work related documents. Proficient in MS Office Suite (Word, Outlook, Excel) Previous SAP experience preferred
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, talk, and hear,
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $54,549 and $68,186.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-09-04 23:51:25
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Data & Systems Coordinator Croydon, London | Full-time, Permanent | £40,000 per annum | Hybrid Working Role Profile We are seeking a skilled Data & System Coordinator to join an international trade intelligence organisation, who are global market-leaders in providing trade data and insight for steel and raw materials to over 80 countries. This is a new role introduced support the continued expansion of our data services, strengthening the link between data, product usability and commercial insight.
By blending operational data management with strategic analysis, this role will play a key part in maintaining our position as a trusted source of trade intelligence and supporting opportunities for growth, innovation, and client engagement.Key Responsibilities, Enhance data accessibility and usability within the Trade Enquiry System (TES)., Manage and regularly update content within the TES to ensure data accuracy and relevance., Oversee the ongoing development and user experience of the customer-facing TES interface., Assess market trends and competitor offerings to improve product competitiveness., Produce high-quality reports and analysis for both internal teams and external stakeholders., Support market research presentations with clear, data-driven insights to assist lead generation efforts., Conduct in-depth data analysis to support strategic decision-making and identify opportunities to generate additional revenuePerson Specification , 1-2 years minimum experience in IT/Data systems focused role , Degree, Diploma or NVQ in IT related subject - beneficial , Advanced Microsoft Excel skills (formulas, pivot tables, data analysis tools), Experience using Power BI, Tableau or Looker to build interactive dashboards , Proficiency in Microsoft PowerPoint to create clear and engaging presentations to support our market analyst.
Unfortunately, we are unable to provide visa sponsorship for this position.
Wish to Apply? Send a copy of your most up-to-date CV to Anna Curtis at ....Read more...
Type: Permanent Location: Croydon, England
Start: ASAP
Salary / Rate: £35000 - £40000 per annum
Posted: 2025-09-01 10:41:43
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Do you have strong Fund Research, Portfolio Construction and Asset Allocation experience? Are you currently an investment analyst or investment manager in the Private Client space?
We have a great permanent opportunity available for a VP - Investments / Portfolio Manager to join a private wealth management firm in London.
In this role you will assist the Head of investments in ensuring portfolios are managed in accordance with the risk mandate, objectives and the firm's investment proposition.
For this role, our client is looking for someone with great investment experience, preferably across multiple asset classes (including alternatives and private markets, structured products or real assets) at an established wealth manager or private client / private banking firm coupled with demonstrable experience of performing multi-asset fund research and private client portfolio construction and asset allocation, preferably with significant direct client contact.
Client facing skills are essential in this role, but equally important is technical investment experience in terms of fund research etc.
Ideally it will be someone who manages portfolio directly for clients, not through IFAs.
Ideally this role requires significant progress made in post-degree UK investment qualifications (CII, CISI or CFA routes) or eagerness to complete these.
Benefits:
A highly competitive compensation structure
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16001
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: Additional benefits
Posted: 2025-09-01 08:34:38
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JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst.
Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance. This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name.
We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension. The customer service / order analyst responsibilities include: Providing excellent customer service to external and internal customers Answering phones and emails, researching issues, responding to customers in a professional and timely manner Enter, research, maintain and track customer orders Placing drop ship purchase orders Sending samples to customers Qualifications 2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Ability to calculate and work with ratios, fractions, and multiplication Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online! ....Read more...
Type: Permanent Location: Phoenix, Arizona
Posted: 2025-08-29 15:20:46
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JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst.
Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance. This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name.
We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension. The customer service / order analyst responsibilities include: Providing excellent customer service to external and internal customers Answering phones and emails, researching issues, responding to customers in a professional and timely manner Enter, research, maintain and track customer orders Placing drop ship purchase orders Sending samples to customers Qualifications 2+ years applicable customer service experience Accounting and experience in manufacturing / construction industry a plus SAP experience a plus Skill Set Customer service oriented Attentive to detail and organized Ability to calculate and work with ratios, fractions, and multiplication Self-directed and good problem-solving abilities Solid written and oral communication skills Ability and desire to learn our product and industry Apply for this ad Online! ....Read more...
Type: Permanent Location: Phoenix, Arizona
Posted: 2025-08-29 15:17:51
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Post Sales Equipment Services Operational Research Analyst required to help further develop my clients Field Servics business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g.
SQL report writing.
....Read more...
Type: Permanent Location: High Wycombe, England
Start: ASAP
Duration: Permanent
Salary / Rate: £40000 - £55000 Per Annum None
Posted: 2025-08-19 13:28:17
