JOB DESCRIPTION
Summary:
Carboline is looking to hire a passionate and energetic Customer Service Representative who will be the face of the company turning challenging customer inquiries into opportunities for positive resolutions! This role will be responsible for the complete order cycle from placement of the order, coordination of manufacture and shipment, through billing.
Minimum Requirements:
High School Degree or equivalent.
Minimum 1 year's customer service experience.
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
Essential Functions:
Process customer orders accurately from multiple channels (sales reps, email, phone queue), ensuring correct pricing and discounts.
Oversee the entire product journey, from manufacturing and scheduling to shipment and final delivery.
Ensure product availability by prioritizing and negotiating with expeditors.
Collaborate with CS Manager to initiate expediting and improve delivery schedules.
Proactively monitor order status and communicate updates to customers and sales reps.
Collaborate with production and expediting teams to ensure customer expectations are fulfilled.
Propose and report inventory adjustments to the Supply Chain Manager.
Adhere to all policies regarding stock and no-charge orders, special charges, quality, credit, freight recovery and commission structures.
Facilitate all paperwork for any requested returns (RGA's) or credit memos.
Proficient in product usage, measurement systems, packaging, production processes, and computer reporting.
Perform additional tasks and responsibilities as assigned by management.
Demonstrates active commitment to the company's safety and quality initiatives.
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world.
If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online! ....Read more...
Type: Permanent Location: St. Louis, Missouri
Posted: 2025-08-06 15:10:49
JOB DESCRIPTION
Proposal Group Intake Coordinator
General Purpose
The Proposal Group Intake Coordinator is responsible for prioritizing, managing and developing all pre-qualifications documents and vendor applications for all WTI and Tremco services.
Essential Duties
Insure high quality standards of accuracy and correctness with completion each project
Manage all status and communications of documents in the group's tracking software applications
Coordinate work and initiate and manage communications with Regional Business Managers, GS Regional Managers, Sales Regional Managers and Representatives, Field Technicians, Contracts Management Group, Safety Management Group, Credit, Finance and other areas to complete documents
Review and respond to all pre qualification requests within designated, appropriate time frames
Continued maintenance of Pre-qualification Standards Manual that houses all response standards information
Maintain all on-line pre-qualification customer web sites to insure WTI good standing
Coordinate periodic reviews of the Pre-qualification Standards Manual with Contracts Management
Identify and record any problems
Initiate, recommend, or provide solutions through designated channels
Verify the implementation of solutions for future use
Education
Associates degree (or equivalent work experience) from two year college or technical school
Work Experience
At least one year of experience in a professional work environment
Preferred Skills
Intermediate level experience with Microsoft Suite (specifically Excel)
Salesforce
OnBase
Smartsheet
Knowledgeable with a variety web and online platforms and ability to learn the applications quickly
Able to handle multiple projects simultaneouslyThe salary range for applicants in this position generally ranges between $53,000 and $65,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-08-06 15:10:15
