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Terres de France recrute un(e) responsable de résidence de tourisme.
Vous serez responsable de l'accueil client, de la caisse et de l'application des procédures du groupe.
Vous encadrez les équipes sur place et veillerez au respect des réglementations.
Terres de France est spécialisée dans l'exploitation et la commercialisation d'appart'hôtels & résidences vacances en France.
Qualité, bien-être et respect de l'environnement sont ses maîtres mots.
A ce jour le groupe gère 25 établissements hôteliers en France et près de 3 000 chambres à travers la France.
Pour en savoir plus sur le GROUPE TERRES DE FRANCEDans le cadre d'un renforcement de nos équipes, nous recrutons un responsable hébergement pour la résidence hôtelière : Responsable de résidences implantée à ( ) .
En lien direct avec le direct avec le siège du groupe, vous gérez une résidence de tourisme de gamme 3 étoiles, composée de lots avec .
Vous serez responsable de l'accueil client, de la gestion et de l'organisation des arrivées et des départs, de la caisse et de l'application des procédures Terres de France.
Vous encadrez les équipes ménage, technique, et réception et veillez au respect des réglementations (règles d'hygiène et de sécurité, installation électrique, piscine ...).
Vous aurez comme principales missions :
Encadrer, coordonner et contrôler l'ensemble du personnel des différents services : Accueil, ménage et maintenance (2 à 5 personnes)
Animer le personnel et définir les règles de fonctionnement
Participer au recrutement avec la direction du groupe
Garantir les niveaux de qualité des prestations et satisfaction client
Gérer les stocks et superviser les approvisionnements de la résidence
Être garant de l'hygiène et de la sécurité de l'établissement
Superviser le contrôle des dépenses Fluides (eau et électricité)
Participer à l'animation commerciale locale
Votre objectif premier : que le client reparte avec le sourire !
Nous recherchons des collaborateurs passionnés, soucieux de la relation de service et garant de la qualité avec le sens du détail et un œil client.
Vous êtes une personne dynamique, polyvalente, joviale, avec un sens de l'accueil indéniable.
Si votre ambition est de travailler dans le tourisme et que vous êtes plein(e) d'initiatives et d'idées, que vous aimez les défis, alors ce poste est fait pour vous.
Contactez-nous.
Compétences souhaitées : Manager confirmé, Leadership, Sens commercial, Rigueur et organisation, Pratique de l'anglais oral (toute autre langue serait un plus), Expérience minimum de 2 ans en hôtellerie/camping/résidence obligatoire
Une formation sur nos produits et nos procédures
Avantages sociaux (réduction voyages dans les résidences de notre groupe)Conditions de travail : nous travaillons dans la bonne humeur, bienveillance, l'épanouissement de nos salariés est au cœur de notre management
En savoir plus sur nos valeurs : Les valeurs Terres de FrancePOSTULER en ligne ou voir nos autres offres
Apply for this ad Online! ....Read more...
Type: Permanent Location: Marseille, France
Start: 01/10/2025
Salary / Rate: €2400 - €2600 mois + Réduction voyage, possibilité de logement
Posted: 2025-08-27 09:37:40
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Amazing opportunity for a French Speaking Operations Executive to join a friendly team in London.
We are looking for Good Knowledge of the UK as a destination and fluency in English and a second language (French) .
You will be responsible for quoting and operating incoming travel groups to the UK, and to confirm all services required in good time.
Job Purpose:
⦁ To work closely with senior operators in order to develop and grow incoming groups⦁ Quote & Operate groups in a successful, profitable and professional manner
Job Specification:
⦁ To Maintain good relations with all clients and suppliers at all times⦁ To Respond to requests from clients accurately and in a timely manner⦁ Follow up of quotation sent out in order to convert requests into confirmed bookings⦁ Ensure the smooth operations of all groups (i.e.
booking all services, issuing vouchers, invoicing clients)⦁ Negotiate with suppliers to obtain the best possible rates and liaise with the Product team on rates, new hotels and coach companies⦁ Take all necessary steps to ensure the success of the tour whilst travelling and if required contact the group leader / tour manager or escort during the running of the tour to ensure that all arrangements are satisfactory⦁ Follow up with client after travel to ensure maximum satisfaction⦁ Minimise accounts/credit control problems and to ensure that invoicing is completed at a stage which gives Credit Control sufficient time to anticipate potential problems⦁ Check financial details of each booking and to ensure profit / loss is identified on the reservation system accurately (TourPlan)
Candidate Specification:
Requirements:⦁ Solid working knowledge of Microsoft Word, Excel, Outlook and the Internet⦁ Exceptional customer service and result driven⦁ Ability to work under pressure⦁ Highly accurate with an excellent attention to detail⦁ Fluency in English⦁ Fluency in French⦁ Ability to make decisions and to work on own initiative
Desirable:⦁ Fluency in any other European language⦁ Experience within the inbound tourism industry in the UK and Ireland
The Package:Salary range £27-28k+ pa dependent on experience.
This is a lovely company to work for with a great product, beautiful offices, good benefits package and career progression opportunities.
Interested?If you are keen to be considered for this fantastic role and feel you meet the desired requirements please submit your CV via the Apply button online or send your CV directly to michae@traveltraderecruitment.co.uk. ....Read more...
Type: Permanent Location: West London, England
Start: ASAP
Salary / Rate: £27000 - £30000 per annum + Additional benefits
Posted: 2025-08-20 16:28:27
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About the role
A leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team.
You'll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe—handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.
This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.
Key Responsibilities
Build and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.
Qualify new enquiries and manage them through the full sales-to-booking cycle.
Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.
Research and negotiate supplier services to ensure competitive, profitable packages.
Manage bookings using a back-office system and ensure seamless pre-tour preparations.
Coordinate closely with suppliers and internal teams to deliver high-quality service.
Support tours during office hours and participate in a rotating emergency support rota.
Monitor competitor offerings and market trends to help shape innovative new products.
Maintain accurate documentation and ensure timely invoicing and supplier payments.
What We're Looking For We're seeking someone with:
A sharp eye for detail and excellent organisational skills.
A collaborative, client-focused approach with strong communication abilities.
Experience in group travel operations, especially within Europe.
Familiarity with travel CRM systems and comfort working with technology (including AI tools).
The ability to multitask under pressure and manage changing priorities.
A solutions-driven mindset with a genuine passion for travel.
Ideally a second European language such as Portuguese or French.
You Might Have:
Experience working with leisure groups and/or MICE clients.
Knowledge of European travel products and destinations.
A history of meeting or exceeding sales conversion goals in a travel role.
Why Join?
A collaborative team environment within a growing international company.
Career progression opportunities and investment in your professional development.
The chance to play a key role in crafting once-in-a-lifetime experiences for travellers.
Hybrid working model with a strong team culture and flexible attitude.
Please note: This is not a standard 9 to 5 role—during peak seasons, you'll need to go the extra mile.
In return, you'll be part of a supportive team that values dedication and rewards commitment.
Apply now online to this post to be part of a passionate and forward-thinking travel company making a difference in the global inbound tourism sector. ....Read more...
Type: Permanent Location: London, England
Start: asap
Salary / Rate: £28000 - £30000 per annum
Posted: 2025-08-08 14:51:22
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Position: Destination Experience Coordinator
Job ID: 187/178
Location: UK Based with international travel (Needs to be based at on of clients sites)
Rate/Salary: £35- £40k
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Destination Experience Coordinator
Typically, this person will plan, coordinate, and deliver high-end destination experiences for the Oyster World Rally and related events.
The role involves managing shore-based excursions, supplier relationships, and participant communications, ensuring a seamless and memorable client experience.
International travel is a key part of the role.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Destination Experience Coordinator:
Coordinate, market, and sell curated onshore excursions for event participants
Manage relationships with local vendors to ensure quality and safety standards
Act as main contact for participant queries and bookings (via HubSpot CRM)
Provide clear pre-arrival information, including itineraries and logistics
Align excursions with event schedules and liaise with internal teams
Travel internationally to prepare destinations and oversee delivery
Build strong relationships with tourism authorities, marinas, and service providers
Maintain booking records, customer preferences, and post-event feedback
Support other Oyster events and contribute to the Destination Experience Guide
Qualifications and requirements for the Destination Experience Coordinator:
Experience in event coordination, travel planning, or destination management
Understanding of premium client service standards
CRM experience (HubSpot preferred), strong IT and organisational skills
Previous client-facing experience, ideally in the marine, luxury, or travel sectors
Excellent communication skills and the ability to manage multiple projects
Willing to travel internationally for up to 6 weeks at a time
Calm under pressure, adaptable, and self-motivated
Full UK driving licence preferred; relevant travel/tourism/event certifications beneficial
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. ....Read more...
Type: Permanent Location: Hampshire, England
Start:
Duration:
Salary / Rate: £35000 - £40000 Per Annum
Posted: 2025-08-08 14:01:56
