Job Description:
Our market leading client is seeking an IT Technician to join their growing team based in Newcastle.
This 2nd line role is an excellent opportunity for someone who has IT support experience in a similar role and has experience of user support, troubleshooting issues and supporting the business at different levels.
Skills/Experience:
IT support experience in a similar role
Driver's licence
Excellent interpersonal skills and ability to communicate effectively with a wide range of customers
Strong team-worker
Flexible approach and enthusiastic attitude
Committed and self-motivated
Core Responsibilities:
User Support (Windows 10/11,MacOS,iOS, Android):
Creating/removing user accounts and managing access permissions, primarily via Active Directory, Exchange, and Microsoft 365
Troubleshooting issues for Head Office & remote colleagues at all levels, ranging from adding printers to resolving software, hardware, and wireless/network connectivity issues
Providing support to meeting room users and ensuring meeting room A/V equipment is operational
Procuring, preparing, and rebuilding laptops for use by colleagues as required
Installing job-specific programs required by some colleagues (for example: Sage, MS Visio)
Liaising with third party providers to deliver requests
Managing remote user VPN access including 2FA
BYOD app support
Server Support (Windows 2012 and up):
Active Directory
Exchange
Group Policy
Managing and maintaining the servers (with third party support) - Windows Virtual Servers (VMWARE)
Sophos Enterprise Console
PowerShell
Telephony Support (Skype for Business &8x8)
Creating user accounts
Creating and managing hunt and call groups
Managing IVR / call menus and greetings
Changing team availability / opening hours
Managing the Verba Call Recording system
Other tasks
Remote support to colleagues at other sites, with occasional alternative site visits when required
Assisting with office moves
Process & procedure documentation creation & update
SME skill set training delivery to other IT team members
Supporting I.T.
Apprentice skill development within department
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16091
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM ....Read more...
Type: Permanent Location: Newcastle upon Tyne, England
Start: ASAP
Posted: 2025-06-13 13:30:56
