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Desktop Support Engineer - London
Salary up to £35,000-40,000
A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team.
The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support the Service Desk.
Occasional travel to the Burton head office for meetings is expected.
Key skills and responsibilities,
Extensive experience working with and supporting Microsoft technologies, software, and operating systems, including D365, O365, Active Directory, Exchange, Windows 10/11, Server 2016+, Azure, Intune, BitLocker, and the Power Platform.
In-depth expertise in PC hardware setup and configuration.
Solid understanding of networking concepts such as LAN, WAN, and VPN.
Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals.
Strong analytical abilities.
Excellent communication skills and professional telephone etiquette.
Prior experience on an IT Service Desk.
Genuine enthusiasm for information technology and a demonstrated technical aptitude.
Results-driven and action-oriented, consistently maintaining a positive work attitude.
Proficient in supporting Apple macOS and iOS devices within enterprise environments.
Jamf Pro
Familiar with the ITIL framework and incident/problem management processes.
Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer.
Knowledgeable about device lifecycle management, including imaging, deployment, and asset tracking.
Exposure to mobile device management (MDM) and BYOD policy implementation.
ITIL certification or working knowledge of ITIL best practices.
Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Burton-On-Trent, England
Start: ASAP
Salary / Rate: £36000 - £40000 per annum
Posted: 2025-07-11 16:20:51
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FPSG have some urgent permanent, SC Cleared opportunities to present on behalf of our Client, who are hiring for Cyber Security Analysts for roles which provide a 24/7 shift pattern cover for their customers.
A generous shift allowance is paid on top of the basic salary, making up a very good reward package and path to DV Cleared status where applicable.
You will be required to already possess live, current SC Clearance or DV Clearance, due to the timescale we are looking to hire.
This role is exclusively eligible for sole British Citizens, who do not hold Dual-Nationality.
i.e.
You must ONLY hold British Citizenship to be suitable for the nature of this requirement.
The Tier 2 Cyber Security Analyst role will involve you being responsible for advancing the initial work conducted by Tier 1 Analysts and providing more in-depth analysis of potential threats to the organization.
This role is crucial in the escalated investigation, triage, and response to cyber incidents while supporting the development and training of Tier 1 Analysts.
As a Tier 2 Analyst you will works closely with senior and junior analysts to ensure a seamless SOC operation and act as a bridge between foundational and advanced threat detection and response functions.
Responsibilities:
, Conducting escalated triage and analysis on security events identified by Tier 1 Analysts, determining threat severity and advising on initial response actions.
, Applying expertise in SIEM solutions utilizing Kusto Query Language (KQL), to perform log analysis, event correlation, and thorough documentation of security incidents.
, Identifying and escalating critical threats to Tier 3 Analysts with detailed analysis for further action, ensuring rapid response and adherence to service Tier objectives (SLOs).
, Investigating potential security incidents by conducting deeper analysis on correlated events and identifying patterns or anomalies that may indicate suspicious or malicious activity.
, Using OSINT (Open-Source Intelligence) to enrich contextual data and enhance detection capabilities, contributing to a proactive stance on emerging threats.
, Monitoring the threat landscape and documenting findings on evolving threat vectors, sharing relevant insights with internal Cyber teams to enhance overall situational awareness.
, Following established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline internal Cyber processes and improving threat response times.
., Coordinating with Tier 3 Analysts and management to refine detection and response workflows, contributing to continuous SOC maturity.
, Collaborating with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary.
, Identifying gaps in current detection content and working with Senior Analysts to develop and validate new detection rules and use cases tailored to the organization's threat profile.
, Acting as a mentor to Tier 1 Analysts, offering guidance on triage and analysis techniques and facilitating on-the-job training to elevate their technical skills and operational efficiency
., Assisting in training sessions and knowledge-sharing activities, providing feedback on areas for growth and contributing to a supportive learning environment within the SOC.
Knowledge and Skills required to be a Tier 2 Cyber Security Analyst:
, Understands advanced networking concepts, including IP addressing, basic network protocols, and how traffic flows within a network.
, Advanced knowledge of Windows and Linux operating environments, including standard commands, file systems, and user authentication mechanisms.
, Competence in using SIEM solutions (e.g., ArcSight, Azure Sentinel) for monitoring and log analysis; some exposure to additional analysis tools such as basic XDR platforms.
, Able to demonstrate proficient knowledge using Kusto Query Language (KQL) to search and filter logs effectively.
, Familiar with open-source intelligence (OSINT) techniques to aid in identifying potential threats and gathering information.
, Able to communicate clearly and efficiently with team members and stakeholders, both internally and externally, under direction from senior analysts.
, Can communicate simple technical issues to non-technical individuals in a clear and understandable way.
, Able to create concise, structured reports that outline findings from preliminary investigations and daily monitoring.
, Able to manage personal workload effectively to ensure timely completion of assigned tasks within the SOC.
, Willing to collaborate with team members, accepting guidance and learning from more experienced analysts.
, Shows initiative in learning new technologies and techniques.
, Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in IM.
Next Steps:
If you have SC or DV Clearance, the associated skills for this role, and are committed to working on a rotating shift pattern (NB...a generous shift allowance is paid on top of basic salary), please apply immediately.
Interviews will be conducted ASAP with suitable candidates who meet all the criteria, with attractive packages offered to start ASAP.
Please remember, anyone holding Dual-Nationality CANNOT be considered on this occasion.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Central Belt, Scotland
Start: SC or DV Clearance ASAP
Salary / Rate: £48000 - £70000 per annum + Career path to DV level & Benefits
Posted: 2025-07-10 13:42:42
-
FPSG have some urgent permanent, SC Cleared opportunities to present on behalf of our Client, who are hiring for Cyber Security Analysts for roles which provide a 24/7 shift pattern cover for their customers.
A generous shift allowance is paid on top of the basic salary, making up a very good reward package and path to DV Cleared status where applicable.
You will be required to already possess live, current SC Clearance or DV Clearance, due to the timescale we are looking to hire.
This role is exclusively eligible for sole British Citizens, who do not hold Dual-Nationality.
i.e.
You must ONLY hold British Citizenship to be suitable for the nature of this requirement.
The Tier 2 Cyber Security Analyst role will involve you being responsible for advancing the initial work conducted by Tier 1 Analysts and providing more in-depth analysis of potential threats to the organization.
This role is crucial in the escalated investigation, triage, and response to cyber incidents while supporting the development and training of Tier 1 Analysts.
As a Tier 2 Analyst you will works closely with senior and junior analysts to ensure a seamless SOC operation and act as a bridge between foundational and advanced threat detection and response functions.
Responsibilities:
, Conducting escalated triage and analysis on security events identified by Tier 1 Analysts, determining threat severity and advising on initial response actions.
, Applying expertise in SIEM solutions utilizing Kusto Query Language (KQL), to perform log analysis, event correlation, and thorough documentation of security incidents.
, Identifying and escalating critical threats to Tier 3 Analysts with detailed analysis for further action, ensuring rapid response and adherence to service Tier objectives (SLOs).
, Investigating potential security incidents by conducting deeper analysis on correlated events and identifying patterns or anomalies that may indicate suspicious or malicious activity.
, Using OSINT (Open-Source Intelligence) to enrich contextual data and enhance detection capabilities, contributing to a proactive stance on emerging threats.
, Monitoring the threat landscape and documenting findings on evolving threat vectors, sharing relevant insights with internal Cyber teams to enhance overall situational awareness.
, Following established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline internal Cyber processes and improving threat response times.
., Coordinating with Tier 3 Analysts and management to refine detection and response workflows, contributing to continuous SOC maturity.
, Collaborating with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary.
, Identifying gaps in current detection content and working with Senior Analysts to develop and validate new detection rules and use cases tailored to the organization's threat profile.
, Acting as a mentor to Tier 1 Analysts, offering guidance on triage and analysis techniques and facilitating on-the-job training to elevate their technical skills and operational efficiency
., Assisting in training sessions and knowledge-sharing activities, providing feedback on areas for growth and contributing to a supportive learning environment within the SOC.
Knowledge and Skills required to be a Tier 2 Cyber Security Analyst:
, Understands advanced networking concepts, including IP addressing, basic network protocols, and how traffic flows within a network.
, Advanced knowledge of Windows and Linux operating environments, including standard commands, file systems, and user authentication mechanisms.
, Competence in using SIEM solutions (e.g., ArcSight, Azure Sentinel) for monitoring and log analysis; some exposure to additional analysis tools such as basic XDR platforms.
, Able to demonstrate proficient knowledge using Kusto Query Language (KQL) to search and filter logs effectively.
, Familiar with open-source intelligence (OSINT) techniques to aid in identifying potential threats and gathering information.
, Able to communicate clearly and efficiently with team members and stakeholders, both internally and externally, under direction from senior analysts.
, Can communicate simple technical issues to non-technical individuals in a clear and understandable way.
, Able to create concise, structured reports that outline findings from preliminary investigations and daily monitoring.
, Able to manage personal workload effectively to ensure timely completion of assigned tasks within the SOC.
, Willing to collaborate with team members, accepting guidance and learning from more experienced analysts.
, Shows initiative in learning new technologies and techniques.
, Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in IM.
Next Steps:
If you have SC or DV Clearance, the associated skills for this role, and are committed to working on a rotating shift pattern (NB...a generous shift allowance is paid on top of basic salary), please apply immediately.
Interviews will be conducted ASAP with suitable candidates who meet all the criteria, with attractive packages offered to start ASAP.
Please remember, anyone holding Dual-Nationality CANNOT be considered on this occasion.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Hampshire, England
Start: SC or DV Clearance ASAP
Salary / Rate: £48000 - £70000 per annum + Career path to DV level & Benefits
Posted: 2025-07-10 13:28:42
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Microsoft System Engineer (M365 & Azure) - Zurich, Switzerland
(Tech stack: Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer)
Join a forward-thinking Swiss engineering firm shaping the future of 2025's digital landscape.
As a Microsoft System Engineer specializing in M365, Azure, and hybrid-cloud ecosystems, you'll design transformative solutions that elevate productivity, security, and agility.
Collaborate with a talented team, driving innovation through AI-driven automation and next-gen cloud technologies.
Thrive in a culture of continuous learning and growth, while making a lasting impact on the future of Swiss engineering.
This opportunity is available for both junior, intermediate and senior professionals.
Our client is looking for passionate Microsoft System Engineer Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions)
All Microsoft System Engineer positions come with the following benefits:
Shares in the company.
Pension scheme (8%).
3 hours ‘free time' each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland
Salary: CHF 80,000 - CHF 125,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/SYSTEM80125 ....Read more...
Type: Permanent Location: Zürich, Switzerland
Start: ASAP
Salary / Rate: Swiss Franc80000 - Swiss Franc125000 per annum + Bonus + Benefits
Posted: 2025-07-07 09:49:14
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Microsoft System Engineer (M365 & Azure) - Zurich, Switzerland
(Tech stack: Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer)
Become part of our innovative Swiss engineering company, where you'll drive technological excellence and industry advancements.
As a Microsoft System Engineer specializing in M365 and Azure, you'll design and implement transformative solutions that enhance productivity and streamline operations.
Collaborate with a talented team, share your insights, and enjoy a culture that celebrates your contributions.
With opportunities for professional growth and continuous learning, you'll play a key role in shaping the future of engineering.
Our client is looking for passionate Microsoft System Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Microsoft System Engineer, Windows Server, Active Directory, PowerShell, Group Policy, Microsoft Exchange, SQL Server, Azure (VMs, Blob Storage, Azure Functions, Azure SQL Database, Azure AD), M365 (SharePoint, Teams, OneDrive), Microsoft Intune, Endpoint Management, Power Platform (Power Apps, Power Automate), Windows Virtual Desktop, Networking (DNS, DHCP), Security (BitLocker, Azure Security Center), Backup Solutions (Veeam, Azure Site Recovery), Monitoring (Azure Monitor), Hybrid Cloud Architecture, Compliance Solutions, Microsoft System Engineer.
All Microsoft System Engineer positions come with the following benefits:
Shares in the company.
Pension scheme.
3 hours ‘free time' each week to investigate new technologies.
An annual training allowance of CHF 4,500.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland/ Hybrid working
Salary: CHF 80,000 - CHF 110,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Dylan Kathoke at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/DK/SYSTEMZUR80110 ....Read more...
Type: Permanent Location: Zürich, Switzerland
Start: ASAP
Salary / Rate: Swiss Franc80000 - Swiss Franc110000 per annum + Bonus+Benefits
Posted: 2025-07-07 02:00:50
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Are you a Senior Cloud Application Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer.
Hybrid working available.
Key skills & experience required for Senior Cloud Application Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Senior Cloud Application Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Senior Cloud Application Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834 ....Read more...
Type: Permanent Location: Coventry, England
Start: ASAP
Salary / Rate: £55000 - £70000 per annum
Posted: 2025-06-27 09:01:05
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2nd Line Support Engineer - Service Desk - PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth.
My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork.
This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider.
In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Provide Second Line technical support across desktops, servers, networks, and cloud services.
Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Plymouth, England
Salary / Rate: £27000 - £32500 per annum
Posted: 2025-06-26 18:47:23
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Are you a Full Stack Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer.
Hybrid working available.
Key skills & experience required for Full Stack Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Full Stack Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Full Stack Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834 ....Read more...
Type: Permanent Location: Coventry, England
Start: ASAP
Salary / Rate: £40000 - £55000 per annum
Posted: 2025-06-26 13:03:24
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An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions
As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.
This is an office-based role offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system
* Logging and managing service tickets using ServiceNow (or similar systems)
* Providing updates to users on the progress of their queries
* Assisting with the installation, configuration, and troubleshooting of software and hardware
* Supporting printer setup, maintenance and issue resolution
* Maintaining accurate documentation and knowledge base articles
* Meeting individual KPIs and contributing to broader service desk goals
What we are looking for:
* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.
* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)
* Ability to follow detailed instructions with high levels of accuracy
* Strong organisational skills and ability to prioritise workload effectively
* ITIL or Microsoft accreditations (advantageous)
This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Aberdeen, Scotland
Start:
Duration:
Salary / Rate: £23810 Per Annum
Posted: 2025-06-26 10:32:20
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An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26150 - £26150 Per Annum
Posted: 2025-06-25 10:20:50
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
Type: Permanent Location: Kensington and Chelsea, England
Start: 11/06/2025
Salary / Rate: £27000.00 - £28000.00 per annum
Posted: 2025-06-24 17:08:09
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An exciting opportunity has arisen for an experienced Datacenter Engineer to support the build, maintenance, and operational management of cutting-edge test and development lab environments.
This role is ideal for someone with a strong background in Linux and Windows system administration, networking, and virtualization, who enjoys working hands-on with hardware and infrastructure in a highly technical environment.
Youll be part of a team delivering reliable, compliant, and operational labs that support developers, test teams, and external customers across mobility, satellite, and wireless communication sectors.
Key Responsibilities:
- Install and configure hardware (servers, switches, routers, PDUs), rack and run cables
- Run, label, and dress cabling for interconnected systems
- Linux and Windows system administration, including patching and security
- Maintain virtualized environments (VMware, KVM, etc.)
- Implement network monitoring, management, and security protocols
- Create and maintain diagrams, documentation, and operational guides
- Troubleshoot technical issues, providing support to teams and customers
- Identify opportunities for automation and develop supporting scripts/tools
What Were Looking For:
- Experience supporting enterprise datacenter environments
- Strong background in Linux and Windows system administration
- Knowledge of networking protocols, routing, ports, and firewalls
- Experience with virtualization platforms and supporting hardware (Dell/HP servers, NetApp storage, etc.)
- Hands-on ability to run and terminate cables in a lab environment
- Excellent troubleshooting, problem-solving, and organizational skills
- Ability to work collaboratively across technical and geographically distributed teams
Desirable Skills:
- Technical degree in Engineering, Computing, Networking, or similar
- Certifications (Linux+, Network+, Cisco, Juniper, AWS)
- Satellite or wireless communications experience
- Familiarity with avionics systems and cabling standards
- Scripting experience (Python, JavaScript, REST)
- Experience with automation and containerization tools (Git, Jenkins, Puppet, Ansible, Docker)
This is a hybrid role with regular on-site work required and occasional international travel.
An excellent opportunity to contribute to advanced infrastructure supporting global mobility and satellite communications. ....Read more...
Type: Permanent Location: Hertfordshire,England
Start: 24/06/2025
Salary / Rate: Competitive
Posted: 2025-06-24 11:52:05
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Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development.
They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do', enthusiastic approach to their work.
This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35.
This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy.
Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries.
You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential
Previous commercial 1st Line Help Desk or IT Support experience
Experience of installation, configuration and troubleshooting of systems, network, and hardware issues.
Windows 10/11 desktop support
Microsoft Office 365
Active Directory administration
Some general networking skills to include TCP/IP
Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
PC/Laptop Hardware Support
Desirable
Virtualisation (Hyper-V ideally, but also Citrix or VMware)
Windows Server 2012/2016
Anti-virus and backup solutions
SharePoint
Telephony & Mobile Devices
CRM software
Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
Any suitable certification, Microsoft, ITIL, PRINCE2 or similar.
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving.
If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment.
This is a hybrid role split equally between home and an office in Kent.
Apply now to find out more.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Contract Location: Tonbridge, England
Start: ASAP
Duration: 3 months
Salary / Rate: £150 - £160 per day + 3 months+, Umbrella/Inside IR35
Posted: 2025-06-17 16:21:13
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JOB DESCRIPTION
Location: Vernon Hills, IL
Department: IT
Direct Reports/Manages others: No
Job Summary:
Hands-on, senior-level engineer in Azure Cloud, VMWare, Hyper-V Virtualization and Windows Server platforms with expert level ability to design, develop and architect solutions for a multibillion-dollar global company.
Position responsibilities include the implementation of the organization's application hosting, mass storage and cloud strategy from a technical perspective, including design, planning, integration, maintenance and support.
Primary functions also include the implementation of industry best practices, continuous improvement frameworks and recommendations for future optimizations.
This senior level technical position must work alongside other support resources and assist in cross-functional troubleshooting and requires strong communication with both technical resources and upper management.
Candidates must have a proven track record with SOX compliance, and general IT security best practices.
Responsibilities:
Design, optimize, and implement application hosting solutions in both Azure cloud and on-premise data centers that meet the demands of the business.
Evaluate the current and upcoming infrastructure stack from a security perspective and provide hardening recommendations.
Virtualization and Windows optimization & performance
Active Directory domain consolidations
Coordinates and supports information security efforts in server, virtualization and storage.
This includes working with application developers and database administrators to plan and implement application security within application environments.
Thus providing guidance on risks and vulnerabilities related to common application protocols, web services security, and end user systems.
Scripting and automation of application hosting and storage maintenance
Disaster and Site Recovery
Take part in life cycle management/ refresh of equipment
Systems management and alerting, which may include nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
10+ years in engineering role for application hosting for global entities with $3B+ in annual revenue.
10+ years with MS Server and Virtualization platforms (VMWare & MS Hypervisor)
10+ years with mass storage units (HP Storage, IBM storage, etc.)
10+ years with ITIL processes and industry best practices for application hosting
5+ years with Azure IaaS and PaaS experience
BS or MS in Computer Science or equivalent education.
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Experience with IBM Power Systems and AS400 is a plus.
MCSE, Security, ITIL, and/or Azure certifications are a plus.
Salary: $145,000 - $170,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-06-12 15:09:56
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JOB DESCRIPTION
Location: Vernon Hills, IL
Department: IT
Direct Reports/Manages others: No
Job Summary:
Hands-on, senior-level engineer in Azure Cloud, VMWare, Hyper-V Virtualization and Windows Server platforms with expert level ability to design, develop and architect solutions for a multibillion-dollar global company.
Position responsibilities include the implementation of the organization's application hosting, mass storage and cloud strategy from a technical perspective, including design, planning, integration, maintenance and support.
Primary functions also include the implementation of industry best practices, continuous improvement frameworks and recommendations for future optimizations.
This senior level technical position must work alongside other support resources and assist in cross-functional troubleshooting and requires strong communication with both technical resources and upper management.
Candidates must have a proven track record with SOX compliance, and general IT security best practices.
Responsibilities:
Design, optimize, and implement application hosting solutions in both Azure cloud and on-premise data centers that meet the demands of the business.
Evaluate the current and upcoming infrastructure stack from a security perspective and provide hardening recommendations.
Virtualization and Windows optimization & performance
Active Directory domain consolidations
Coordinates and supports information security efforts in server, virtualization and storage.
This includes working with application developers and database administrators to plan and implement application security within application environments.
Thus providing guidance on risks and vulnerabilities related to common application protocols, web services security, and end user systems.
Scripting and automation of application hosting and storage maintenance
Disaster and Site Recovery
Take part in life cycle management/ refresh of equipment
Systems management and alerting, which may include nonbusiness hours on-call support rotation as needed.
Collaborate with network services, software systems engineering and/or application development to restore service and/or identify problems
Assist with other facets of IT operations and projects as needed.
Qualifications:
10+ years in engineering role for application hosting for global entities with $3B+ in annual revenue.
10+ years with MS Server and Virtualization platforms (VMWare & MS Hypervisor)
10+ years with mass storage units (HP Storage, IBM storage, etc.)
10+ years with ITIL processes and industry best practices for application hosting
5+ years with Azure IaaS and PaaS experience
BS or MS in Computer Science or equivalent education.
Excellent oral and written communication
Strong problem-solving skills, attention to detail and the ability to work both independently and as part of a team.
Ability to manage and deliver multiple priorities in a timely fashion.
Ability to support cross-team collaboration to ensure your focus area integrates with the overall solutions.
Experience with IBM Power Systems and AS400 is a plus.
MCSE, Security, ITIL, and/or Azure certifications are a plus.
Salary: $145,000 - $170,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and one floating holiday per year.
You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-06-12 15:09:52
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Are you a Cloud Applications Engineer - DevOps looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer.
Hybrid working available.
Key skills & experience required for the Coventry based Cloud Applications Engineer - DevOps include:
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Cloud Applications Engineer - DevOps, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Cloud Applications Engineer - DevOps, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834 ....Read more...
Type: Permanent Location: Coventry, England
Start: ASAP
Salary / Rate: £40000 - £55000 per annum
Posted: 2025-06-03 08:42:26
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FPSG have an exciting permanent opportunity for an Engineer to become part of a highly regarded 24/7 Support Service team at our Client's site in Central Scotland.
This is your chance to become a key member of the shift Team in providing advanced, out of hours technical expertise, working with Solaris / AIX Servers round the clock, ensuring full availability through providing the highest level of support possible.
We are keen to hear from Engineers with experience in optimising processes for improved efficiency, increasing customer satisfaction, whilst enhancing your own skills and those of the colleagues you will work closely with you're your shifts will see you and the other Engineers being responsible for working with customers through troubleshooting, monitoring and enhancing solutions, with a focus on customer experience.
Strong Team working mentality is crucial, as all members of the Team work together to maintain Service Level Agreements and deliver against customer KPIs.
This position will be based in Central Scotland and the shift pattern can be discussed at application stage to ensure this can balance well for all parties, as the Team provide full coverage on a crucial 24hr per day operation. What does the role involve?Delivering unparalleled customer service and being a reliable go-to for the organisation outside of core business hours.
Your Team will be covering the emergency support hours, 24 hours per day, 7 days a week.Providing remediation for security vulnerabilities highlighted by the compliance Team, you will also be supporting in DR tests across multiple virtual platforms.
You will organise your day to perform scheduled planned change work outside of core business hours & be involved with the setup, configuration, and support of both Linux & Windows serversThere's always opportunity to demonstrate your innovative side by sharing your ideas and contributing to the development of new & improved products.There are a plethora of technologies you will love to get involved with, so learning new skills and ways to work with new technology & skilled colleagues is a constant opportunity in the role.
Essential Job Functions: , Providing technical support in infrastructure services, responding to issues and assisting in tasks., Contributing to the implementation of infrastructure projects and assignments., Monitoring & troubleshooting infrastructure systems, ensuring reliability and performance., Working with the Team to enhance infrastructure effectiveness & address technical challenges., Supporting the development of infrastructure documentation, including incident logs and configuration records., Applying sound technical knowledge to address infrastructure-related challenges., Following established best practices & standards in infrastructure service delivery., Utilising technical skills to address infrastructure issues & incidents.
Basic levels of Qualifications:, Minimum level of Bachelor's degree in a relevant field or equivalent combination of education and experience (Any higher levels of education in a relevant area are useful but not essential), Demonstrate relevant work experience in industry, with time spent performing in a similar role, Proven experience in Infrastructure Technology analysis, Proficiencies in Data analysis and Technical knowledge, A continuous learner that stays abreast with industry knowledge & technology
Next Steps:
If this sounds appealing for your next career step, please send your CV over immediately to arrange for a call with FPSG to discuss your skills, experience & circumstances.
We regret to advise that there are no Visa sponsorship opportunities with this role, and remote working is not possible due to the on-site need within the 24/7 obligations.
Rewards packages are excellent, and the shift allowance & other earning potential all contributes towards a fantastic opportunity to work with a top, top employer in a welcoming & challenging environment.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Central Belt, Scotland
Start: ASAP
Salary / Rate: Excellent Rewards Package
Posted: 2025-05-29 11:25:25
