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We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g.
listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE's (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5 pm (Mon-Fri)
....Read more...
Type: Contract Location: Bexleyheath, England
Salary / Rate: £12.30 - £13 per hour
Posted: 2025-04-30 23:35:03
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Associate Dentist Jobs in Heathfield, East Sussex.
INDEPENDENT, well-maintained NHS in predominantly private practice providing high private opportunity.
ZEST Dental Recruitment working in partnership with an established dental practice is seeking to recruit an Associate Dentist.
Independent Dental Practice
Predominantly private practice
Part-time Associate Dentist
Heathfield, East Sussex
Two days per week (Monday and Friday) with potential to grow the days if you wish
High private opportunity from approx.
150 UDA per month from well-maintained established patients who are hugely receptive to private
UDA value from £14 per UDA, increasing based on private revenue
Excellent opportunity to grow professionally and utilise additional skills
Superb equipment
Principal dentist, plus three associate dentists (two part-time), two visiting specialists, and a dental hygienist
Established dental practice
Five stars on Google
Permanent position
Reference: DW6705
This is an independently owned modern four-surgery dental practice, providing predominantly private treatment.
We are seeking a general dentist to acquire an established list of NHS patients who are well-maintained and very receptive to private treatments.
The private provides an excellent earning opportunity, with dentists in the practice generating a good and high income, all achieved via general dental treatments.
Thus, if you have any additional skills and interests, these will be well-received and will increase your earning potential further.
You will benefit from a supportive Principal Dentist, keen on professional development and promoting clinical freedom.
You will be working alongside like-minded colleagues and supported by a team of professional and friendly support staff.
This provides the perfect opportunity for a dentist at any stage of their career to join a practice providing exceptional dental treatments; a dental practice where you can develop professionally and really get to know your patients, ensuring you are happy in your work and that you have happy patients.
Successful candidates will be GDC registered dentists, have an active dentist performer number and have experience of providing dental treatment in the UK.
For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental.
All applications and enquiries will be treated in the strictest of confidence. ....Read more...
Type: Permanent Location: Heathfield, England
Salary / Rate: £80000 - £120000 per annum + High private, £14 UDA, high-spec
Posted: 2025-04-23 10:47:53
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A leading local pharmacy is now looking for a Pharmacist to join the team in delivering high-quality health and wellbeing services for the wider Heathfield community.The pharmacy is a thriving, bustling place, conveniently located close to both residential areas and a mix of local services (including shops, primary care providers and public transport links).As a result, the team is in a great position to offer both NHS and private services including Pharmacy First, travel and flu vaccinations, testing services and more.As a Pharmacist, you’ll be joining a strong team of Technicians and Dispensers under a supportive and experienced director, providing excellent pharmacy care especially through services – to be rewarded through a related bonus scheme.You’ll also be able to take on further development opportunities to build on your professional skills and experience in this role, such as through implementing new on-site services.This is a permanent, full-time position.Part-time may also be considered.Person specification:
(Essential) Accredited MPharm degree, OSPAP qualification or equivalent(Essential) Registration with the GPhC as a Pharmacist
Benefits/enhancements include:
Services-related bonus schemeCPD opportunitiesWelcoming and friendly areaPension scheme ....Read more...
Type: Permanent Location: Heathfield, East Sussex, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £55,000 per year + service bonuses
Posted: 2025-04-15 14:58:13
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Associate Dentist Jobs in Haywards Heath area, East Sussex.
£14 UDA, Excellent private at 50%, modern dental practice - £5k welcome payment.
ZEST Dental Recruitment working in partnership with an established dental practice is seeking to recruit an Associate Dentist.
Part-time Associate Dentist
Haywards Heath area, East Sussex (close to Haywards Heath, Lewes, and Uckfield)
Excellent private potential, £14 per UDA
Three / four days per week
50% on private/lab
Lots of support and professional development in this Foundation Training practice
Replacing departing colleague
Established dental practice
Permanent position
Reference: DW6714A
An excellent opportunity in a well-established dental practice, with a mixed, stable list of patients, offering great scope to develop private.
The successful candidate will inherit a well-maintained patient list from the departing associate.
You will be well supported to develop professionally, with access to a variety of free CPD and discounted courses, opportunities for mentorship from experienced specialists including implant dentists, endodontists, periodontists and orthodontists.
The practice has five modern surgeries, equipped to a high standard, and fully digital and computerised.
Successful candidates will be GDC registered dentists, have an active dentist performer number, and have experience of providing NHS dental treatment in the UK.
For further information regarding this dentist position, confidential enquiries can be made by submitting your CV to ZEST Dental.
All applications and enquiries will be treated in the strictest of confidence. ....Read more...
Type: Permanent Location: Haywards Heath, England
Salary / Rate: £80000 - £120000 per annum + £14 per UDA with good private
Posted: 2025-04-10 10:59:45
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The Company:
Bespoke manufacturer of high performance Pumps and Pumping Equipment.
Worldwide active customer base with the ability and flexibility to expand and grow.
Exceptional growth plans and personal development plan tailored to individual needs and performance.
Fantastic training and development conducted by professionals with decades of expert market experience.
The Role of the Quality Assurance Manager
Oversee and manage quality assurance processes, ensuring compliance with company policies and industry standards.
Maintain and control quality documentation for all projects.
Manage vendor performance, ensuring alignment with company quality objectives.
Lead the quality improvement process through direct supervision and example.
Ensure compliance with health and safety, environmental management, and cost of quality controls.
Represent the company professionally with vendors, auditors, and regulatory bodies.
Provide guidance, direction, and authorization to carry out quality assurance plans and procedures.
Supervise and provide feedback to employees in accordance with the company’s quality management system.
Benefits of the Quality Assurance Manager
£40k- £50k
Bonus
Pension
Life insurance
21 Days Annual Leave + Public Bank Holidays
The Ideal Person for the Quality Assurance Manager
Degree or equivalent qualification in Engineering discipline.
Strong verbal and written communication skills.
Experience in quality assurance, vendor management, and regulatory compliance.
Leadership experience with the ability to manage teams effectively.
If you think the role of Quality Assurance Manager is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no.
0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Worthing, Brighton, Chichester, Haywards Heath, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £40000 - £50000 Per Annum Excellent Benefits
Posted: 2025-04-02 14:10:05
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A premium independent Opticians based in Bexleyheath, Kent are looking for a full time Dispensing Optician to join the team.
Dispensing Optician - Role
Modern, high end practices
Working between 2-3 practices which are all close together
Role due to expansion
Focus on quality and customer service
Team focused environment with regular team outings
Regular training for all team members
Access to eyewear brands to suit all budgets - Bvlgari, Kate Spade, Saville Row, Sillhouete
Working alongside another experienced Dispensing Optician and a fully trained support team
Hands on in all areas of the practice
Full or part time role to include Saturdays (No Sundays or bank holidays)
Typical working hours from 9am to 5.30pm (2pm on a Sat)
Basic salary between £28,000 to £35,000
30 days holiday including bank holidays - Opportunity to build up more days with long service
Professional fees paid
Staff parking
Dispensing Optician - Requirements
Fully qualified Dispensing Optician registered with the GOC
Passionate about eyewear and styling
Flair for fashion
Pulse on the market
Exceptional customer service skills
Team player
Attention to detail
To avoid missing out on this amazing opportunity please send a copy of your CV or call 01142381726 for more information. ....Read more...
Type: Permanent Location: Bexleyheath, England
Salary / Rate: £28000 - £35000 per annum
Posted: 2025-04-01 13:41:21
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Support those who have been out of work for longer periods might need extra help to move back into employment.
The BBE employability team will break down employment barriers that could be holding people back from finding work.
To work with businesses and partner organisations to source employment opportunities for registered BBE clients including paid employment, work tasters and working interviews.
Where a contract requires, you will deliver support by using both models of Supported Employment; Individual Placement and Support (IPS) and Supported Employment Quality Framework (SEQF).
You will work in partnership with a wide variety of local agencies, partners, employers and colleagues within the team to provide the best support to individuals.
The postholder will be required to bring in a targeted number of vacancies to ensure jobseeker/client needs may be met.
This will involve direct contact with employers such as face to face employer visits, phone calls, emails and Teams meetings.To support local businesses with their staff recruitment by promoting vacancies they place with the team, CV matching, shortlisting, organising assessment centres/employer sessions and interviews, including work tasters and working interviews.
Initiate, source and foster new relationships with local businesses through a range of canvassing activities across a range of locations and sectors in order to capture sustainable vacancies for BBE clients.
Maintain existing employer relationships through robust account management, regular personal contact and site visits.
Contribute to business networking by attending job fairs, arranging employer events and sector-based open days and organise approved events in order to widen the pool of potential applicants for existing vacancies.
To support IPS and SEQF, work collaboratively with the Employment Advisor teams to directly market clients considered to be further removed from the labour market to increase their chances of being put before an employer for interview.
Requirements
GCSE education A-C level English & maths or equivalent.
Appropriate Professional Qualification or willing to work towards.
Placing individuals into interview and paid work opportunities.
Establishing open communication with businesses/stakeholders using a variety of techniques to source vacancies and work tasters.
Proven experience of working on one's own initiative, demonstrating ownership and drive to achieve a desired outcome.
Managing the business vacancy/recruitment caseload and sustaining relationships with businesses to continue to source and maintain employment opportunities for clients.
Adapting to service delivery changes accordingly to meet business and jobseekers needs.
Finding solutions to the issues that make accessing employment difficult and remove barriers.
Understanding of supporting legislation/best practice.
Using a variety of digital skills to carry out your every day role including Microsoft Office packages, Teams and the ability to learn and use in-house database systems.
If interested, please submit CV and call Varsha on 02036913890 ....Read more...
Type: Contract Location: Bexleyheath, England
Salary / Rate: £23.50 - £24.50 per hour
Posted: 2025-04-01 09:32:34
