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We are looking for a Customer Service Advisor to join an already busy department as additional support due to an internal promotion.
If you're passionate about delivering excellent service and want to work in a dynamic environment, this could be the perfect opportunity for you
This role is offered on an initial 9 month contract with hours from Monday to Friday, 8:30 AM to 5 PM, however, as the company is progressive there could be permanent opportunities too.
What you will be doing as the Customer Service Advisor
Accurately processing customer orders and requests.
Managing pricing, product information, and general customer queries.
Resolving complaints from start to finish with accountability and empathy.
Assisting internal teams with sales strategies and promotional campaigns.
Raising credit notes and handling return and repair processes.
Liaising with logistics providers to ensure timely and successful deliveries.
Experience, skills and attributes required
Confident and clear communicator with excellent customer service skills.
Empathetic and resilient, able to deliver exceptional support even under pressure.
Highly organised and detail-oriented, capable of managing multiple tasks effectively.
Comfortable using IT systems; experience with SAP and Google Docs is a bonus but not essential.
Proactive and solutions-focused, with a practical approach to problem-solving.
What's In It for You?
Starting Salary: £25,000
Holidays: 32 days (including 8 bank holidays)
Hybrid: 2 days per week, once trained
Training: Comprehensive 4 week training program to set you up
Benefits: A comprehensive package including a pension scheme, health plan, critical illness cover, sick pay, staff discounts, and the potential for permanent roles for the right candidates, subject to business needs
Modern workplace: A well respected employer offering fantastic culture, progression opportunities, and excellent facilities
....Read more...
Type: Permanent Location: Banbury, England
Start: ASAP
Duration: 9 months
Salary / Rate: Up to £25000 per annum + hybrid working, bonus, great benefits
Posted: 2025-03-24 10:56:08
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As Area Sales Manager you will be joining a highly successful global market leader who are leaders in their market.
The role is field based covering the Manchester and Greater Manchester territory building the customer base effectively meeting customer needs, developing a strong sales pipeline.
The role is full time and permanent offering a salary of between £38,000 and £40,000 with excellent commission opportunities and an OTE of circa £50,000.
Key Accountabilities for the Area Sales Manager:
Identifying opportunities across a territory through research, data and networking
Promotion of products to all key accounts and end to end user
Managing your own area developing prospects, following up on opportunities
Achieving territory sales by cold calling, appointment setting, site surveys and demonstrations
Achieving calls to target groups on a monthly basis
Follow up on sales leads
Grow your own pipeline working to KPIs
Develop key client relationships and contacts to gain traction
Participate in in team projects likes new product launches and terms changes
Develop and maintain strong relationships with all internal teams to optimise efficiencies
Develop a qualified pipeline
Work closely with internal teams providing product feedback, market trends and competitor information
Key Skills Required for the Area Sales Role:
Experience in a field business development/area sales manager role
Proven track record in sales
Cold calling, prospecting, business development experience
High levels of customer service
Ability to organise your own time effectively
Excellent negotiation and influencing skills
Confident communication skills
Ability to establish and nurture client relationships
High levels of own initiative, energy and drive
What's in it for you?
Salary of between £38,000 and £40,000
Commission and OTE £50,000
A company vehicle
Some overnight stays
You will receive a comprehensive induction plan to the company and role with plenty of support.
The role has a salary of between £38,000 and £40,000 with excellent commission opportunities and an OTE £50,000, 26 days holidays plus bank holidays, progression opportunities, volunteer days, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, social events, and more!
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
....Read more...
Type: Permanent Location: Manchester, England
Start: 01/05/2025
Duration: permanent
Salary / Rate: £38000 - £40000 per annum + OTE £50,000
Posted: 2025-03-21 08:54:11
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As Administrator you will be joining an established and growing catalogue and web-based brand, located just outside Oxford.
Offering a competitive salary, Monday to Friday office hours the company who offer a lifestyle range, including clothing and accessories.
The role is a full time, fixed term contract for 7 months to cover maternity leave.
They have a friendly, supportive and collaborative culture working well together to achieve excellent results.
Purpose of the role: To support the Buying team in managing the selection and production processes for the catalogue.
Key Responsibilities for the Administrator Role:
Filing all invoices for ordering, logging and returning samples from suppliers
Organising samples for selection, photo shoots, logging all items on excel
Accurately recording information managing all administration related to product selected
Writing detailed product descriptions for the Buyer to use in web and catalogue copy
Organising all pack ups for photo shoots
Logging details of all books and stationery
Creating a bank of images for website and catalogue
Checking copy information for website matches and catalogues
Dealing with any customer or warehouse queries to resolve any quality issues or providing additional information.
Checking catalogue layouts and proofs ensuring all correct products are listed
General admin support
Key Skills Required for the Administrator Role:
Detail orientated
Organised, used to working to deadlines
Confident communicator
Work well under pressure and able to multitask
Adaptable in a changing environment
Strong IT skills, particularly excel
Able to work on own initiative
Own transport essential, due to remote location
What's in it for you?
A competitive salary
Working as part of a supportive and collaborative team
Training progression and personal development
Standard office hours Monday - Friday either 8.00 am to 4.00 pm or 9.00 am to 5.00 pm
Hybrid working
20 days holiday increasing with each year to a max of 25
....Read more...
Type: Permanent Location: Chalgrove, England
Salary / Rate: competitive salary, 7 month FTC
Posted: 2025-03-20 23:35:03
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We are looking for a Senior Regional Service Engineer to join a dedicated service team, where you will play a pivotal role in upholding the Karcher brand while delivering exceptional service to their customers.
For this role you will predominantly, maintain and repair equipment.
This role offers an exciting opportunity to contribute to the growth and success of Karcher by providing first class professional service and support for industrial cleaning equipment.
Location Requirements
To ensure efficient coverage, candidates must be based within 1 hour of the SM4 postcode (Morden, London), ideally in or near the following areas:
London Areas & Surrounding Locations:
SW, SE, E, NW, W, N Postcodes
TW (Twickenham), KT (Kingston), SM (Sutton), CR (Croydon), BR (Bromley), DA (Dartford), UB (Uxbridge), RM (Romford)
Key Responsibilities for the Senior Regional Service Engineer
Maintain a high standard of service and repair on all cleaning equipment, ensuring world-class service delivery
Communicate regularly with the Regional Service Manager to coordinate activities and address customer needs
Diagnose and repair a wide range of industrial cleaning equipment, including municipal machinery
Complete work orders promptly and accurately, maintaining meticulous records
Manage stock in accordance with customer requirements, ensuring optimal inventory levels
Collaborate with the regional scheduler to optimise efficiency and customer satisfaction
Identify and communicate sales leads to the relevant sales personnel, contributing to business growth
Develop positive relationships with customers and internal teams
Participate in on-the-job coaching and personal development activities
Experience, attributes and skills required for the Senior Regional Service Engineer
Proficiency in electronics, batteries, hydraulics, pneumatics, mechanical, and diesel engines
Experience with municipal cleaning equipment, fork trucks, HGVs, plant hire, horticultural, or agricultural machinery is advantageous.
Proven experience in the service and/or cleaning industry is preferred, or willingness to undergo fast-track training
Excellent communication skills and ability to work effectively in a team environment
Strong organisational skills with the capacity to manage multiple tasks efficiently
A full UK driving license is essential, with willingness to travel and stay overnight as required
Passport for potential training in Germany is preferred
What's in it for You
This is a great opportunity to join a market leader, who offers a collaborative culture and progression opportunities.
The starting salary offered is £38,760 rising to £40,000 after probation, based on a 40 hour week Monday - Friday with OTE £50K with overtime.
You will receive a fully expensed vehicle, with optional private use, all tools provided.
You will receive 25 days holidays, plus bank holidays and your Birthday too, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more! ....Read more...
Type: Permanent Location: Morden, England
Start: 11/5/engin2025
Salary / Rate: £38760 - £40000 per annum + Plus OTE c£50,000, training plan
Posted: 2025-03-20 09:39:58
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We are looking a versatile Service Coordinator to support the busy service team on a full time, permanent basis, in Banbury.
Your prime role will be to support the service team with all administration, with accuracy and excellent attention to detail.
Offering a starting salary of up to £28,000 the role is working onsite.
You will be joining family orientated, friendly and supportive company who provide products and services to the automotive industry.
They are a name in their industry and have been trading over 20 years.
Key Accountabilities for the Service Coordinator:
Processing engineer paperwork
Liaising with field engineers when necessary
Managing all service invoicing generated from engineer visits
Maintaining and updating CRM database
Dealing with stock queries, stock management
Checking engineer reports and generating customer invoices
Dealing with calibration paperwork
Filing of all data and carry out all other administration tasks as required
Provide excellent customer service when dealing with customers and engineers
Processing all parts paperwork
Keep records up to date of actions taken
All other administration as necessary
Key competencies for Service Coordinator:
Strong, organised administration skills
Solid customer service skills
Experience of data entry
Good excel skills
Highly organised
Meticulous attention to detail and accurate
Good interpersonal skills
Strong communication skills
Strategic problem solver
Data collection and ordering processes
Adaptable in a changing environment
What's in it for you?
Salary of up to £28,000
Working hours Monday to Thursday 8.30 - 5.00 and Friday 8.30 - 4.30 with an hour for lunch
25 days holidays + bank holidays
Social events
An established business
Working with a friendly and supportive team
Free onsite parking
....Read more...
Type: Permanent Location: Banbury, England
Start: 01/05/2025
Duration: permanent
Salary / Rate: £26000 - £28000 per annum + benefits
Posted: 2025-03-19 23:35:03
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We are seeking a dedicated and customer-focused Delivery and Demonstration Driver to join the team.
In this role, you will be responsible for delivering and collecting professional cleaning equipment.
Additionally, you will provide demonstrations and training to customers on equipment usage, maintenance, and safety.
Location
Ideally, you will be located near St Albans, as this is where your day starts.
Here, you will load up and deliver across the St Albans London area using a sprinter van.
Key Responsibilities for the Delivery and Demonstration Driver
Efficient and comprehensive delivery and collection of cleaning equipment
Demonstrating equipment usage, daily maintenance, charging processes, and safe storage
Addressing customer queries and providing guidance on equipment usage
Documenting any damage during collection to ensure accurate billing
Completing training documents and staying updated on new products
Assisting the sales team with equipment demonstrations
Ensuring timely deliveries and maintaining excellent communication
Loading and unloading the vehicle safely in accordance with Health and Safety guidelines
Providing the best-in-class experience to customers during machine hires
Experience, skills and attributes required for the Delivery and Demonstration Driver
Full UK driving license and valid CPC card required
Experience driving and delivering
Experience in a customer-facing role
Excellent communication skills, both written and verbal
Attention to detail and excellent timekeeping
Confident and proactive mindset
Loyal and looking for a long term career
Hours:
40 hours per week, Monday to Friday - start and finish times are flexible
Base salary: £37,800, plus overtime, plus London Weighting if applicable
What's in it for You?
This is a great opportunity to join a market leader, who offers a collaborative culture and progression opportunities.
You will receive a thorough induction, training, and support to enable you to carryout your role effectively.
26 days holidays, plus bank holidays, progression opportunities, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more.
....Read more...
Type: Permanent Location: St. Albans, England
Salary / Rate: Up to £37800 per annum + Excellent benefits
Posted: 2025-03-19 07:03:38
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As the Website Specialist, you will be responsible for supporting the continued optimisation of the two company websites in line with growth targets.
You will work closely with the e-commerce and digital marketing teams, supporting the ongoing technical operational tasks.
This will include, site search optimisation (SEO), promotion setup, performance analysis and testing, in order to increase revenue through the transactional websites.
This is a full time, permanent position, office based in Stockport.
Using existing platform technology, you will build content, pages and features that maximise the capabilities of the platform.
You will also provide innovative new ideas related to technical solutions.
The ideal candidate will have strong technical skills and will use the existing platform technology to build content, pages and features.
This is a hands-on role which includes working with the marcomms team to ensure the correct content is live (with banners etc.), building landing pages and developing & sharing new ideas with the team.
You will enjoy technical challenges and be passionate about tackling technical problems.
As Website Specialist, you will be responsible for:
Building new landing pages / management of existing pages including enhancing features in Magento, as required
Managing online promotions including loading banners in accordance with marcoms schedule
Optimising site search and 3rd party digital tools
User acceptance testing / performance troubleshooting
Enhancing the overall user experience including use of testing tools as appropriate
Creating and maintaining documentation of platforms including capabilities
Strong technical skills required
As Website Specialist, you must be/have:
eCommerce/digital experience
Self-motivated and action orientated
Business acumen
Technical skills - Magento / eCommerce platform, HTML, CSS, Javascript, WYSIWYG editors, Jira/ticket writing, Google Analytics, testing and optimisation tools, SAP and TEP knowledge is useful (or experience working with ERP and PCM tools)
Communication skills - actively listens and clearly delivers relevant information, effective in both written and verbal communication, able to interact with multiple stakeholders
Customer focused
What's in it for you?
You will be joining a long established, world leading manufacturer and distributer to the B2B market who are globally recognised with a strong brand and presence.
They have a great team of people, innovative products and an international reach.
Benefits include a salary of £34,500-£38,500 and rewarding package.
Your development and motivation are key to their success, therefore a complete a comprehensive induction programme and personal development training needs will regularly be assessed.
....Read more...
Type: Permanent Location: Stockport, England
Start: 01/04/2025
Salary / Rate: £34500 - £38500 per annum + excellent benefits
Posted: 2025-03-18 16:38:10
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We are looking for an experienced part time Retail Sales Assistant to work on a permanent basis, to join our established and developing client in Banbury.
Your primary role will be to provide excellent customer care for customers coming into the shop.
The hours of work will be two days in the week and every Saturday.
As Retail Sales Advisor, you will be responsible for:
Fully participating in all aspects of the store operation from front end counter sales to warehousing, stock management, compliance and cleaning
Working face to face with customers to help with enquires and sales
Providing accurate and appropriate advice, guidance and technical details on product selection to ensure that our customers buy the best and relevant products to meet their needs
Processing cash and card payments and refunds in line with company procedures
Providing excellent after sales service by following up on orders, ensuring orders are fulfilled as expected, delivery targets met and customers informed of any delays in advance
Dealing with customer complaints positively and promptly
Assisting with in-store visual merchandising
Stocking the retail space with merchandise
Ensuring all displays are kept in a clean and attractive condition and products are labelled and priced correctly
Goods in and external deliveries
Participating in training and learning activities to ensure the continued development of skills, product awareness and knowledge, and to ensure safe working practices are operated
Skills/experience required for the Retail Sales Advisor:
Previous experience in a customer facing sales role
Excellent English, both spoken and written
Strong interpersonal skills with excellent communication and listening skills
Genuine desire to deliver first-class customer service
Ability to learn and discuss our product range with a customer
IT literate and proficient in Microsoft Office applications, such as Word and Excel
Patient, forward thinking and proactive attitude
Diligence and attention to detail
Availability to work weekends and Bank Holidays on a rotational basis
This role involves manual handling (lifting, moving and carrying boxed stock and furniture) and the use of ladders, on a regular basis.
Benefits:
£Competitive
Employee discount on company products
Access to employee benefits platform including discounts and offers on hundreds of retail and leisure activities, online learning courses and Employee Assistance Programme (EAP)
29 days holiday (including bank holidays) increasing with length of service (pro-rata)
Auto-enrolment pension scheme
On-site parking
Vocational training opportunities
....Read more...
Type: Permanent Location: Banbury, England
Start: 01/04/2025
Salary / Rate: Competitive + excellent benefits
Posted: 2025-03-18 11:59:35
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We are looking for an experienced Service Engineer to join a global market leading manufacturing business based in Banbury.
The role is full time and permanent offering a salary of £35,000 with an increase after probation (6 months) and extra 20 - 30% achievable with overtime.
Ideally based within a commutable distance of Banbury the role will be installing, servicing and repairing equipment.
Key Accountabilities and Responsibilities for the Service Engineer:
Installation and commissioning new machinery
Perform routine, planned maintenance on all customer equipment
Pro-actively work with the team to report known issues / faults and to ensure they are effectively dealt with and closed out
Perform breakdown repairs on customer machines
Order spare parts and ensure stock locations are maintained and kept in order
Work with the customer to prioritise workloads in order to maximise production
Experience required for the Service Engineer:
Experience working on commercial manufactured equipment or FMCG
Engineering qualification - NVQ level 2
Able to maintain a high-volume production line to ensure productivity is maximised
Electrical testing and logical fault-finding processes
Good problem solving and diagnostic skills
Laundry experience would be desirable
Able to work in a high pressure environment
What's in it for you?
Starting salary £35,000 rising to £37,500 after probation (6 months)
20 - 30% additional pay with overtime
Overtime 1.5 x after 40 hours, double time Saturday, Sunday or Bank Holidays
25 days holiday + Bank hols
Company car, smart phone and laptop
Company assisted private healthcare
In house and on the job training and development
....Read more...
Type: Permanent Location: Banbury, England
Start: 01/05/2025
Duration: permanent
Salary / Rate: Up to £35000 per annum + 20 - 30% overtime paid OTE c£50,000
Posted: 2025-03-14 11:30:44
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Working with family-run business in their search for a Workshop Technician.
This company has built a strong reputation for quality and reliability, growing continuously while maintaining its core values and supportive team culture.
Location: Gaydon Salary: £30,000 - £40,000 + excellent bonus scheme Hours: Monday - Friday, 7:30am - 5:00pm Training available
The Role:
This is a fantastic opportunity for someone with practical experience working with farm machinery to join a small, close-knit team.
You'll be responsible for the refurbishment, repair, and maintenance of agricultural vehicles and machinery, ensuring they are restored to a high standard.
Key Responsibilities:
Refurbishment and repair of agricultural machinery and vehicles
General maintenance and servicing of equipment
Welding and spray painting (if required) (is a great skill to have but not essential)
Valeting and washing machinery before dispatch
Managing time effectively across multiple tasks
Supporting team members and contributing to personal development
What We're Looking For:
Hands-on experience working with farm machinery (essential)
Maintenance and repair experience within agricultural, plant, or heavy machinery
Welding skills (preferred, but training available)
Self-motivated with a practical, problem solving mindset
Good attention to detail and ability to meet deadlines
What's on Offer?
Competitive salary £30,000 - £40,000 (DOE)
Excellent bonus scheme
Training opportunities to enhance your skills
Supportive, family-oriented work environment
Uniform supplied and laundered
Tools provided
Standard working hours - Monday to Friday, no weekends!
....Read more...
Type: Permanent Location: Gaydon, England
Start: 01/04/2025
Salary / Rate: £30000 - £40000 per annum + bonus, training and more!
Posted: 2025-03-14 09:00:42
