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Parking Attendant - Manchester Nights 23:00pm 07:00am Wednesday to Sunday - permanent - £10.92 per hour
Do you have excellent customer service skills?
Do you have a flexible attitude?
If you answered yes to these questions, then read on!
An opening has arisen for a Parking Attendant to join our team in Manchester.
As a Parking Attendant you will provide front-line customer service.
You will be ensuring the car park is maintained and managed to the highest standards, as expected by our customers and our client.
What you'll do:
- You will provide first-class customer service support to our car park customers
- You will deal with unusual incidents in accordance with policies and training
- You will record and maintain all books and records assigned to your site in a legible and timely manner
- You will deal with all enquiries made in person, by telephone or by other means from customers, our client, its representatives or visitors as required
- You will deliver the highest level of personal behaviour and standards at all times
- You will assist with tasks or problems within the car parks or traffic management as requested
- You will ensure that vehicle users conform to the clients laid down traffic regulations
- You will comply at all times with, Company Policies and Procedures and the Health & Safety Laws
- You will undertake regular patrols of the premises to maintain security standards
What you'll bring:
- You will have excellent customer service skills.
- You will have excellent oral and written communication skills.
- You will have excellent interpersonal skills, with the competence to build and maintain positive working connections.
- You will have a reliable, conscientious and flexible attitude to work and proactive nature.
Does this sound like you? Click "apply" and one of our team will get back to you shortly.
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Manchester,England
Start: 07/03/2024
Salary / Rate: £10.92 per hour
Posted: 2024-03-07 11:12:02
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Scheduling Co-ordinatorFull-time (Hybrid role)Permanent
Full Job Description
Responsible for managing scheduling of large field service team.
A great role for someone with salesforce or diary management experience looking to progress into a more senior role.
Main Responsibilities, Daily scheduling of field service appointments across multiple service territories, Develop, test and refine scheduling recipes to optimise team performance., Be the field service subject matter expert and share knowledge with relevant colleagues., Maintaining data quality, manage data cleanse to ensure best chance of success, Consult with field service agents, team managers and field team to identify opportunities for improvements to scheduling policies and/or scheduling methodology., Continuous improvement - On-going analysis of performance, identify opportunities for improvements for implementation., Pitch, plan and implement any agreed changes or trials with clear success criteria and measurement., Regular updates and reporting to senior management with a focus on improvement., Create and maintain Salesforce dashboards and reports to track key performance indicators (KPIs) and provide actionable insights, Various daily and weekly administration tasks
Knowledge, Skills and Experience Required, Excellent written and verbal English, High levels of organisation and attention to detail, Strong ability to multi-task and stay focused in high-pressure situations, Experience with the Salesforce platform is highly desirable, Intermediate to advanced Microsoft Office skills to include Excel and PowerPoint, A keen desire to succeed and make a real difference, Upbeat and positive personality, Ability to influence at various levels
Development: ongoing development with operational leadership team and potential to gain operational leadership qualification.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Posted: 2024-03-07 08:40:06
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Customer Retentions Advisor
Salary: £23,000 - £25,000 per annum
Location: Bournemouth/Poole area
Hours: 37 ½ hours per week
Contract: Full Time, Permanent
Our client, a highly respected specialist insurance company, is looking for a passionate and professional individual to join their Retentions/Renewals team.
Working as a Retention Advisor, your role is to retain existing policy holders in the household Insurance market.
In this telephony-based position, you will manage a portfolio of customers whilst working with Insurers, management agencies and the administration team to ensure continued retention of existing business ensuring you meet the clients diverse customer needs and requirements.
Main Responsibilities:
Managing clients within the retention cycle
Making outbound calls to existing customers to discuss their upcoming renewal
Adherence to the requirements laid out by the FCA in terms of compliance and customer risk
Build relationships with 3rd party Insurers and Underwriters
Upselling additional products, seek cross sale and referral opportunities where applicable
Providing first class customer service through advice and expertise
In order to be successful in this Retentions role, our client is looking for someone who has:
Excellent communication skills - listening and building relationships with customers as it's important that you really get to know and understand their requirements.
You have amazing problem-solving skills -you will need to come up with tailor made solutions as our client doesn't have a "one size fits all" approach for their customers
No previous experience required as our client offers on-site training, workshops, coaching and will support you through industry qualifications.
Professional and ambitious
A great team-player
In return for your hard work and commitment, our client offers fantastic benefits including:
25 days holiday, increasing to 27 days through service (plus bank holidays)
Access to a Healthcare Cashplan, which gives you access to lots of different benefits
Excellent training and development schemes with accelerated career progression
Company funded CII professional qualification
Enhanced maternity and paternity policies
Cycle to work loan scheme
Discount on gym membership across the UK
Access to discounted personal health policies as well as a range of insurance products including home, motor, travel, specialist vehicles, critical illness, private medical, income protection etc.
Access to hundreds of high street retailer discounts
Employee Assistance Programme
....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: £23000 - £25000 per annum + excellent benefits
Posted: 2024-03-05 18:57:56
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Customer Service Advisor
Location: Central Bournemouth, Dorset (Hybrid Working)
Hours: Monday - Friday 9.00am - 5.00pm
Salary: £23,625 per annum
Contract: Full Time, Permanent
Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth.
This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression!
As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies.
Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors.
The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved.
Main Responsibilities:
Handle incoming calls and process requests in an efficient and professional manner.
Ensure that data is accurately captured on computer systems.
Managing customer issues efficiently and resolving these to conclusion.
Gain understanding through effective questioning and listening techniques
Adhering to the Data Protection Act, and working within a regulated environment
Achieve personal targets for quality and call handling times- contributing towards an overall team effort
Your experience will include:
Previous phone based customer service experience
Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential.
Ideally you will have also previously worked in a call centre / contact centre environment.
In return for your hard work and commitment, our client offers fantastic benefits, including:
Company matched pension
Life assurance
Cycle2work scheme
15 weeks' fully paid maternity, adoption and shared parental leave
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
A paid day off for volunteering.
Working hours of 9 to 5pm, Monday to Friday - no weekend working!
This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.
....Read more...
Type: Permanent Location: Bournemouth, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £23625 per annum + excellent benefits
Posted: 2024-03-05 17:50:24
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Location: Marden, Tonbridge
Salary: £24,000 - £26,000 per annum (DOE)
Hours: Monday-Friday 8am until 5pm
We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start ASAP.
If you are well-organised with a positive attitude, and previous experience in customer service, account management, or administration, then this could be the role for you!
The customer service team acts as the first point of contact for customers via the telephone, email, and trade counter.
You will be processing orders on the internal system and liaising with all departments across the life cycle of an order.
The role also entails account management/care duties.
You will be responsible for contacting existing and old customers, to check their needs are being met.
It is an important part of the job to know the company's products, services, and clients.
Your Duties:
- General administrative duties
- Responding to sales enquiries and developing your knowledge of company products
- Providing proactive customer care to existing and new customers, to help manage their needs
- Discussing products with potential customers who have visited the website
- Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
- Serving customers face to face, including with cash handling
- Liaising with Purchasing, Operations, and Sales colleagues about customers' requirements
Job Requirements:
- Customer Service experience across the telephone and face-to-face
- Computer literate and an ability to learn new systems quickly
- Confident to speak to existing and new customers
- Proactive with your work
- Flexibility and willingness to react and assist as situations develop
- Ability to multi-task
- Take responsibility for key project deliverables
- Project and/or project experience would be beneficial
- Flexible, open, and a positive attitude essential
- Geographical knowledge of the country and road network
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Maidstone, England
Start: 01/04/2024
Salary / Rate: £24000 - £26000 per annum + + Benefits
Posted: 2024-03-05 14:21:59
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Civil Enforcement Officer - Southwark- Full-Time 42.5 Hours - £29,139.74 per annum or £13.15 per hour
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Are you 18 or older?
An exciting prospect has arisen for a Civil Enforcement Officer in Southwark.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping the roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
APCOA offers full training and development for successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward hardworking staff! Some of the benefits on offer to you are:
- £29,139.74 per annum or £13.15 per hour
- 42.5 hours per week, any five days of seven as per rota
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme, and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Southwark,England
Start: 05/03/2024
Salary / Rate: £29,139.74 per annum
Posted: 2024-03-05 13:12:04
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The Role
Car Park Attendant Hertford Part Time 20 Hours Per Week - £11.50 Per Hour for the 1st April
Do you have a valid UK driving license?
Are you a friendly and approachable individual?
Do you understand the value of cleanliness?
If the answer is "YES" then we would love for you to join our Parking Team at Hertford
Main Duties and Responsibilities
- The safety, security and service of the car park customers, the client and property
- To ensure that patrols are carried out in accordance with the sites KPIs & recorded in the daily occurrence book
- To ensure that the site is kept clean, tidy and hazard free at all times and routine litter patrols take place when on duty
- To complete report sheets or any other log sheets, in full and as instructed
- To report to your line manager any element of car park service that might compromise the level of service we wish to achieve as well as any irregularities.
- To assist your line manager and colleagues with tasks or problems within the car park as requested, support members of the team and attend regular team meetings
What you will bring
- You will understand the value and importance of cleanliness at the car park
- You will have excellent customer service skills
- A valid UK driving license
If this sounds like a prospect for you then apply now with your CV
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Hertford,England
Start: 05/03/2024
Salary / Rate: £11.50 per hour
Posted: 2024-03-05 12:49:05
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National Account Coordinator
Salary: £28,000 - £30,000 per annum
Location: Poole, BH17
Hours: Monday - Friday 8.30am - 5.00pm (early finish on Friday)
Our client, a leading manufacturer of commercial and residential goods serving clients domestically and internationally, seeks a National Account Coordinator.
In this role, you'll support National Account Managers with administrative and commercial duties, crucial to the Company's continued success.
The ideal candidate must excel in organisation, manage multiple tasks simultaneously to meet deadlines, and possess a sharp attention to detail.
This fast-paced position requires someone energized and enthusiastic about their work.
This opportunity presents an excellent opportunity to enter the commercial retail supply landscape, joining a small yet highly productive team where you'll play an essential role.
Collaborating with leading UK retailers, there's room for growth and increased responsibility, including developmental projects for the right candidate.
Main Responsibilities:
Maintain project tracking using the in-house database, becoming proficient in daily tasks completion within the program.
Collaborate with Product Designers and Account Managers to ensure accurate factory briefings, impacting cost and precise quotations.
Liaise with the factories, soliciting quotes, scheduling samples, and maintaining regular communication through various channels.
Manage data effectively, especially pricing and factory information in the CRM system, meeting project timelines.
Oversee customer spreadsheet trackers, updating and sharing sampling progress with Account Managers.
Coordinate sample procedures across departments, ensuring design checks, testing, and showroom readiness, or direct customer dispatch.
Assist in various administrative tasks, such as showroom preparation, meeting organisation, travel arrangements, and taking meeting notes.
Support the account management team in addressing adhoc customer queries.
Maintain a departmental calendar to keep everyone informed of meetings, holidays, and business trips.
Skills and Experience required for this role:
Proficiency in Excel and multitasking across diverse projects.
Strong understanding of databases and Microsoft packages.
Exceptional attention to detail and communication skills, written and verbal.
Self-motivated with a positive, approachable demeanour and a problem-solving attitude.
A flexible team player willing to work proactively and take initiative.
Our client offers attractive benefits in recognition of your dedication.
If you're intrigued and want more details, APPLY TODAY! ....Read more...
Type: Permanent Location: Poole, England
Start: ASAP
Duration: Permanent
Salary / Rate: £28000 - £30000 per annum
Posted: 2024-03-05 11:19:11
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CUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months)Due to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
The company offers exceptional ongoing training and career progression.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis.
They offer market leading customer service experience.
Great customer service is at the heart of the business.
Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 2 Saturdays (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£22672.00 rising to £23672.00 after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £22672.00 (Rising to £23672.00 after 6 months) ....Read more...
Type: Permanent Location: Talke
Start: Immediate
Duration: Permanent Full-Time
Salary / Rate: £22,672 - 23,672 per year + Parking & Benefits
Posted: 2024-03-04 14:39:09
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£26,000 - £28,000 + Great BenefitsWarm.
Inquisitive.
Dynamic.
These are the qualities that align with our client's story of customer and employee focussed growth over the last 59 years.
In order to build on this proud history, an exciting new opportunity is now available for a passionate, proactive individual looking for a career not just a job, to join the UK's leading communications provider as they continue to grow.
Our client has been specialists in bringing people and technology together to create change for the better since 1965, transforming the ways that people and technology connect and create value.
With client service excellence forming the backbone of the organisation, a delivery focussed Client Services Coordinator is now required to join an award-winning front-line team as part of a wide-ranging role in which no two days are the same.The successful candidate will be a great communicator, have excellent time management and organisational skills and most importantly, a passion for problem solving.
No previous experience of working within the technology sector is required as all necessary training will be provided to the candidate that can demonstrate the drive to succeed and a passion for continuous professional development.
Once embedded within the supportive, friendly team you'll be provided with all the tools and opportunities required to develop your career into areas including project management, implementation or account management to name just a few.Working closely with the rest of the client fulfilment team you will take ownership of all customer and project orders, maintaining a high level of communication throughout, both externally with customers and internally across departments.
Key Responsibilities
Support and provision of all products sold to both existing and new customers while delivering exceptional customer service
Ensure regular communication with clients while exceeding their expectations
Effectively deliver and communicate the agreed solution for Telephone and Data products.
Maintain relationships with key partners, ensuring a unified service is provided from supplier to client
Ensure constant improvement of the customer experience
Coordinate internal and external resource
Raise Purchase Orders and ordering materials to be sent to customers
Liaise with networks on provisioning orders
Raising or adding all aspects of the project billing to CRM
Skills & Experience
Previous experience in a problem-solving environment with a high interest in technology and innovation.
Strong customer service skills
A positive, can-do attitude
Strong communication skills
Great attention to detail
IT Literate
Decision making skills
Proven problem-solving attitude
The ability to coach others
Ideally, an understanding of project management processes
Regardless of specific industry sector experience, applications are encouraged from individuals with relevant transferrable skills and a naturally deferential approach to commercial customer interactions.This is a fantastic opportunity for an ambitious, engaging Client Services Coordinator to become part of an expanding team offering genuine career development opportunities and great job satisfaction from day one.If you're ready to take on this exciting challenge, we want to hear from you.
In return for your commitment, a competitive, negotiable salary is on offer alongside an impressive employee focussed benefits package designed around you.
Apply now! ....Read more...
Type: Permanent Location: Basingstoke, England
Start: ASAP
Salary / Rate: £26000.00 - £28000.00 per annum + Great Benefits
Posted: 2024-03-02 14:01:09
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Customer Service Administrator Reading Full Time - 42 Hours per week - £23.869.69 per annum
Are you customer focused?
Do you have experience performing administrative duties?
Do you work well in a team?
If you answered yes to these questions, then keep reading!!
An exciting opportunity has arisen for a Customer Service Administrator to join our Network Rail team at Reading station.
The aim of the role is to provide administrative support to the operations manager and supervisor, resolve customer concerns, and maintain the company standards of quality, cleanliness, and safety.
What you will do:
- Dealing with enquires for pre-booked parking into shared inbox
- Updating spreadsheets
- Issuing season tickets
- Banking monies taken
- Based in the kiosk within the car park, answering any queries customers may have
What you will bring:
- Good problem solving skills
- Be friendly and able to work in a team
- You will have good spoken English and customer service skills
- Working knowledge of Microsoft Word and Excel
- Previous experience with administrative duties
Does this sound like you? Click apply today and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Reading,England
Start: 01/03/2024
Salary / Rate: £23.869.69
Posted: 2024-03-01 13:44:03
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School Crossing Patrol Officer - (Lollipop person) -Part-Time - £11.44 per hour.
The school you will be posted at is Churchfields Primary School, Churchfields Rd, Beckenham BR3 4QY
Part-Time - £10.90 per hour - Please read carefully the details below, before applying as you need to live locally.
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £11.44 per hour or £4999.28 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means you dont have to worry about not being paid during the school holidays!
This role is based outside Churchfields Primary School helping the students and their families get to and from school safely
Are you looking for a few hours a week? Some extra money? Are you friendly and reliable? Are you willing to work outdoors in all weathers to ensure the safety of families? Do you care about your community and have a little time to spare?
If the answer is yes, then a School Crossing Patrol Officer may be the role for you!
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
- You will ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- You will operate hazard warning signs as appropriate.
- You will control and direct traffic as appropriate.
- You will maintain control over families who are awaiting instructions to cross.
- You will use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- You will frequently assess the risks that come with the crossing site to detect any problems.
- You will report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to an enhanced Disclosure Barring Check (DBS).
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Beckenham,England
Start: 01/03/2024
Salary / Rate: £4999.28 per annum
Posted: 2024-03-01 12:31:03
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Job Title: Customer Service Advisor
Contract Type: Temp - Ongoing
Work Pattern: Mon - Fri
Start Date: Asap
Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Crawley.
You will be responsible for providing comprehensive and in depth enquiry service for all customer by delivering the best customer care experience you can.
Job Role -
Handle resident repair inquiries efficiently, diagnosing issues and documenting repair requests accurately.
Coordinate repair work orders with contractors, prioritising urgent repairs for timely resolution.
Communicate empathetically with residents, providing updates on repair statuses and managing expectations.
Facilitate effective communication between residents and repair teams, ensuring feedback loop for continuous improvement.
Ensure compliance with regulations, identify process improvements, and contribute to team KPIs for repairs handling efficiency.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk
....Read more...
Type: Contract Location: Crawley, England
Start: ASAP
Salary / Rate: Up to £14.92 per hour + Umbrella p/h
Posted: 2024-03-01 11:24:02
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Job Title: Customer Service Advisor Locations: Hammersmith and Fulham Contract Type: Temp - Ongoing Work Pattern: 36 hours per week Start Date: Asap Pay rate: £21.12 Umbrella p/hYou will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure that equality of service is offered.
The role is a fast-paced environment with focus on delivering and providing excellent customer service and timely resolutions for customers and colleagues.Job Role -
Act as the first point of contact for resident inquiries regarding rent income, demonstrating empathy and professionalism across all communication channels including telephone (inbound and outbound), web, email, face-to-face, SMS, and written correspondence.
Assist residents in understanding their rent arrears situation, identifying potential financial hardship, and advising on suitable avenues of support to maximise their income.
Play a pivotal role in supporting residents to maintain their tenancies by providing guidance and assistance tailored to their individual circumstances.
Utilise a dedicated platform to update the Department of Work and Pensions regarding changes in rent charges in accordance with published timescales.
Maximise successful first-time contacts from residents while providing personalised guidance based on individual circumstances, ensuring effective signposting to relevant support services.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Hammersmith and Fulham, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £21.12 per hour + Umbrella p/h
Posted: 2024-03-01 10:14:31
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Job title - Customer Service and Business Support Officer - Complaints
Location - London E17
Contract - Temp Ongoing
Hours - Full Time
The Role Summary
Our client is seeking a three temporary Customer Service and Business Support Officer to support a backlog project in the Complaints Team.
The successful candidate will be responsible for providing a high standard of service to all customers that is courteous, approachable, and helpful.
This will involve receiving and handling enquiries over multiple channels and ensuring that relevant, accurate, understandable, and timely information is provided at all times.
The successful candidate will also be responsible for resolving product or service problems, taking a proactive approach to problem solving, and providing guidance to prevent future issues from occurring.
Your key duties within the role will include:
Provide commercially focused customer service where appropriate, ensuring customers are aware of paid services which may benefit them.
Support communication to customers about how to access services, service changes, and new initiatives.
Prepare service areas for both open and close, including unlocking buildings as appropriate.
Work with colleagues and team leaders to identify areas for improvement, ensuring the support offer remains appropriate for all service users.
Build sustainable relationships of trust through open and interactive communication.
Take a continuously curious approach to services delivered, always seeking to identify, suggest and implement enhancements and improvements.
Liaise with key stakeholders and make use of feedback received and shared.
Organise and maintain records and documents using the appropriate council process/system.
Develop appropriate skills for various systems, taking responsibility for self-development and participating in training and development.
Monitor, measure and report on performance and service issues.
Utilise system information to ensure work is delivered and prioritised in order.
Process expenditure requests, invoices and other financial documents, handle payments and expenses claims and other financial administration as necessary.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
Key requirements
Experience of having worked in a fast-paced, customer-focused environment.
Good knowledge and application of IT systems and software packages.
Ability to work with minimum supervision, using problem-solving skills and initiative to provide a customer-focused service.
Excellent levels of literacy and numeracy.
Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales, and deadlines of others.
High level of professionalism, care, and integrity, ensuring a positive image of the organisation is promoted at all times.
Strong time management skills.
High level of flexibility, a positive attitude and ability to adapt to changes.
Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk ....Read more...
Type: Contract Location: Woodford Green, England
Start: ASAP
Salary / Rate: Up to £14 per hour
Posted: 2024-03-01 09:55:45
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School Crossing Patrol Officer - (Lollipop person) - Part-Time - £10.90 per hour
Schools available are: Lessons Primary School, Poverest Primary School & Crofton Junior School, Oprington.
You will need to live locally in the BR5 postcode, ideally walking distance or a short bike or car drive.
Please read the below details carefully before applying.
Part-Time - £10.90 per hour
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £10.90 per hour or £4763.30 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means you dont have to worry about not being paid during the school holidays!
Are you looking for a few hours a week? Some extra money? Are you friendly and reliable? Are you willing to work outdoors in all weathers to ensure the safety of families? Do you care about your community and have a little time to spare?
If the answer is yes, then a School Crossing Patrol Officer may be the role for you!
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
- You will ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- You will operate hazard warning signs as appropriate.
- You will control and direct traffic as appropriate.
- You will maintain control over families who are awaiting instructions to cross.
- You will use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- You will frequently assess the risks that come with the crossing site to detect any problems.
- You will report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to Disclosure Barring Check (DBS).
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer a motivating work environment where successes ....Read more...
Type: Permanent Location: Orpington,England
Start: 01/03/2024
Salary / Rate: £4763.30
Posted: 2024-03-01 09:49:03
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Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £23,753.60 per annum
Do you like caring for the environment and helping the public? Could you see yourself working outdoors? Do you have excellent customer service skills?
If so, you could be our next Environmental and Parking enforcement Officer?
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to wrongly parked vehicles.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but you wont have targets as this job is about creating a positive impact on the local neighbourhood.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- Enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations by issuing notices. There will be no requirement to deal with the issue.
So, could this role be for you?
- You will be dealing with members of the public face to face, so customer service must be something you really enjoy and excel at.
- The skill to connect to different audiences and work as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
Full training including conflict management, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
DRIVERS RECIEVE A MOBILE ALLOWANCE
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners as we are part of the Armed Forces Covenant.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 01/03/2024
Salary / Rate: £23,753.60 per annum
Posted: 2024-03-01 09:22:03
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Job Title: Front of House AssistantLocation: Daventry, United KingdomCompany:Join our prestigious hotel in Daventry, where we strive to provide exceptional service and unforgettable experiences to our guests.
We are seeking a dedicated and personable Front of House Assistant to join our team and contribute to our mission of hospitality excellence. Key Responsibilities and Duties
Ensures that Quality Standards are fully implemented, maintained and exceeded throughout Front of House to reach guest satisfaction.
Monitors Service Delivery by implementing mystery guest action plans to meet and exceed our guests’ expectations.
Plans & manages and actively participates in the Departmental Training & Hotel training Plan.
Supports employee development within the FOH division.
Encourages efficient and effective inter-departmental communication in order to promote a climate of teamwork and motivation.
Maximizes room yield and controls overbooking strategy in liaison with Reservations and Front of House Manager, assists in arranging bookouts according to property’s policy and ensuring complete guest satisfaction.
Monitors the correct billing of revenues, cash control, float balances and credit balances of guest in house.
Assists in the handling of the Front Office system: ensuring correct data input and maintenance of data.
Oversees all arrivals, departures, room allocations and VIP amenities and ensures communication to the Front of House team of any upcoming special requirements.
Supports the front desk by covering shifts in a supervisory role to ensure personalised and professional service to our guests at all times.
Ensures management presence in the lobby to build up relations with our guests to encourage their feedback and to provide effective support to our team.
Supports the departmental trainer in their role and ensures consistent delivery of training according to training action plans.
Ensures guest complaints and comments are dealt with until guest satisfaction is reached.
Monitors the updating and maintenance of guest records.
Assists in preparing departmental rota’s in line with the business requirements ensuring flexible service to our guests at all times.
Promotes the hotel and its facilities in a warm and personalised manner to encourage visitors to return.
Promotes sales opportunities whilst driving and monitoring the upselling programme at the front desk.
Monitors room availability for sale and rooms not available for sale liaising with housekeeping and engineering.
Handles the control of credit balances of the in house guests to ensure accuracy of guest invoices.
Monitors the processing of the special promotions at front desk.
The Ideal Candidate
You will need to possess a strong knowledge of the hotel/leisure/service sector with previous experience of the same nature in a similar sized property.
Excellent organisational and time management skills are essential, alongside an eye for detail and the ability to use your own initiative
You must be customer focused, with the commitment to delivering exceptional levels of guest service.
Communication skills are crucial as you will need to build strong and effective working relationships with stakeholders in the business, and to build a rapport with guests.
The ideal candidate for the role will also be fully IT literate.
How to Apply:To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team.
y those selected for an interview will be contacted. ....Read more...
Type: Permanent Location: Daventry, Northamptonshire, England
Start: ASAP
Salary / Rate: £23k - 26k per year
Posted: 2024-02-29 14:14:55
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The Role
On-street Parking Attendant Kildare - 12.70ph Driving License Required
Fancy a job outdoors?
Do you like to get your 10,000 steps every day? Are you over 21 years old (for insurance purposes)?
Think of all that fresh air and exercise plus being able to have a positive impact in your local area in your new role. As this is a customer focused role, no two days will be the same.
Do you have the customer services skills and community focus and drive to work in this role?
Are you calm and professional and know how to diffuse situations?
Are you happy to work alone in the sun and rain? If the answer is Yes, then please apply.
The role is to:
- To make sure that parking regulations on public streets and in car parks are adhered to and enforced.
- Due to the expansion of APCOA parking in Ireland, we require an additional Traffic Warden Officer for the KILDARE area.
Skills and further qualifications.
- A full driving license is required for this role.
- Flexibility within the role and as part of a team will be expected.
- Working hours between 30 and 40 per week
- No experience is needed as full training will be provided.
- Excellent customer care skills.
- A calm, polite, and professional outlook will be key to your interactions with the public.
- An ability to defuse difficult situations if they occur will be a very important tool.
- A clean personal presentation during Patrol beats and issuing fines to nonconforming vehicles will be expected.
- Required to attend court sittings.
- Fluency in English in both the verbal and written word is expected.
- Assertive and polite when dealing with people.
What you can offer:
- Applicants must have a full clean driving license as they will be required to work in several locations.
- Own transport is required due to the nature of the business.
- You will be required to work in our Kildare Contract area.
What we'll offer:
- 12.70 per hour.
- 5 days per working week
- Pension
- Full Training.
- Full PPE and uniform provided.
The hours are:
- 8:30 to 18:30
- 9:30 to 17:30
- 10:00 to 16:00
- Full time - 5 days out of 6 which includes Saturdays. ....Read more...
Type: Permanent Location: Newbridge,Ireland
Start: 29/02/2024
Salary / Rate: ââ¬12.70 per hour
Posted: 2024-02-29 12:37:03
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Environmental Enforcement Officer - Bromley - Full-Time - £14.00 per hour / £30,940 per annum
FULL UK DRIVING LICENCE REQUIRED
Do you enjoy working outdoors?
Do you care about the environment, neighbourhood and helping the public?
Do you have a Full Clean UK driving licence?
Do you have excellent customer service skills and enjoy being on the go?
Could you be our next Environment Enforcement Officer?
Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations.
You will be issuing tickets and notices to those who breach these.
So, what can you expect as an EEO?
As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.
What will you do?
- Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.
- Examine reports of littering, fly tipping and dog fouling and other similar offences.
- Be able to issue Fixed Penalty Notices for offences where appropriate.
- Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.
- Record witness statements and conduct interviews under caution when required.
- Validate and verify personal details of offenders.
- And finally, build good working relations with key investors and other agencies including the Police.
What will you bring?
- Experience of enforcement work (including security work) preferred
- Knowledge of green services such as cleansing, and waste collection is desired.
- Be able adapt and engage with different audiences and work as part of a team.
- Be able to deal with complaints and resolve complex issues.
- Enthusiasm and a positive can do attitude to work.
- A full clean driving licence.
So, could this role be for you?
Environmental Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders.
You will be making a real difference to the local area!
Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career!
At APCOA, we are always thinking of creative ways to reward our employees.
Here is a sample of some of the current benefits on offer:
- £14.00 per hour
- 42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts
- 28 days annual leave includes 8 Bank Holidays
- Training and Promotion
- Employee Discount Scheme
- Pension Scheme
If you enjoy being on the go and having an important role in the local area, this role could be ideal for you.
APPLY NOW and a recruitment colleague will be in touch soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bromley,England
Start: 29/02/2024
Salary / Rate: £30,940 per annum
Posted: 2024-02-29 10:09:03
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Civil Enforcement Officer- Hillingdon, West London - Full Time 42 Hours per week - £25,006 per annum
This role has an imminent salary up lift as new rates of pay are being discussed.
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Are you over 18 and have a Full UK Driving Licence?
DRIVERS WANTED
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.45 per hour
- Full credited training
- 4 days out of 7 / 10.5 hour shifts
- Employee Discount
- Pension
- You will be entitled to 5.6 working weeks holiday per year.
Your annual entitlement is based on the number of days that are worked over an average working week.
If your working pattern is Monday to Friday - five days per week, you are entitled to 5.6 working weeks, which is 20 days, plus the eight customary Bank & Public holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
Drivers wanted!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 29/02/2024
Salary / Rate: £25,006 per annum
Posted: 2024-02-29 09:53:03
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Environmental Enforcement Officer Hillingdon - Full-Time - £22,880.00 per annum
Do you have experience of enforcement work? Do you enjoy working outdoors?
Do you like caring for the environment and helping the public?
Do you have excellent customer service skills and enjoy being on the go? Could you be our next Environmental Enforcement Officer?
You will need to be over 18 to apply and having a full clean Driving Licence
As an Environmental Enforcement Officer, you will enforce local laws to protect the area from litter, dog fouling, various other breaches, and local byelaw violations.
So, what can you expect as an EEO?
Youll be helping members of the public, patrolling streets and upholding environmental conducts.
The Role:
- To monitor and enforce within the London Borough of Hillingdon by foot patrol, undertake inquiries and pursue action where appropriate.
- Take action to councillor and public enquiries /complaints regarding local environmental quality and anti-social behaviour.
- To issue Fixed Penalty Notices for offences where appropriate.
- Record witness statements and conduct interviews under caution when required.
- Followed with the validation and verification of personal details of offenders.
- The preparation of and submission of relevant cases for prosecution.
In conjunction with legal services in presenting prosecution cases to court, attending as a witness when necessary
- Ensure effective and efficient recording of work details and case progression including the use of computer software
- And the building of good working relationships with key service areas and other key agencies including the Police.
What you'll bring:
- Experience of undertaking enforcement work.
- Experience of carrying out awareness raising/promotional work.
- Knowledge of environmental services such as cleansing and waste collection.
- Have the ability to communicate effectively to different audiences and work as part of a team.
- Be reliable, self-motivated, and capable of dealing with potentially argumentative people/situations.
- Have the ability to develop, implement and follow policies/procedures.
- Be able to deal with complaints and resolve complex issues
Be able to work flexible hours and act as cover for other enforcement staff during periods of absence.
Demonstrate an understanding of Health and Safety and data protection when dealing with confidential matters.
What we offer:
· £22,880 per annum
· 40 hours per week
· Overtime
· Bonus
· Free Car parking
· Training and Development
· Pension
· Great supportive team and career prospects
So, what are you waiting for? APPLY NOW
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hillingdon,England
Start: 29/02/2024
Salary / Rate: £22,880.00 per annum
Posted: 2024-02-29 09:46:10
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Job Title: Customer Service Advisor
Contract Type: Temp - Ongoing
Work Pattern: Mon - Fri
Start Date: Asap
Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Lancashire.
You will be responsible for providing comprehensive and in depth enquiry service for all customer by delivering the best customer care experience you can.
Job Role -
Act as the primary contact for garden waste and bin-related inquiries for a local government entity.
Efficiently handle incoming calls from customers within a Contact Centre..
Provide accurate information and assistance regarding garden waste collection schedules and bin usage guidelines.
Demonstrate exceptional customer service skills, addressing concerns promptly and effectively.
Utilise expertise in front-line telephony services to resolve customer issues.
Collaborate with internal teams to escalate complex inquiries and identify process improvements.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk
....Read more...
Type: Contract Location: Lancashire, England
Start: ASAP
Salary / Rate: Up to £13.50 per hour + Umbrella p/h
Posted: 2024-02-29 09:32:34
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Customer Care Coordinator
Location - Sale, Manchester
Salary: On target earnings (OTE) of £26,000 per annum (£10.75 per hour pro rata) (Annual rate rise April 2024)
Hours: 40 hours per week, Monday - Friday 9.00am - 5.30pm
Contract: Temporary to Permanent
Our client is a highly successful business with various offices across the UK.
They are looking for Customer Service professionals to join their Manchester office.
Our client embodies a dynamic yet focused team dedicated to achieving unparalleled customer satisfaction.
This role involves driving revenue through scheduling appointments with both existing and potential customers, all while upholding exceptional customer service standards.
We are in search of individuals who share our client's enthusiasm for delivering outstanding customer experiences.
Key Skills/Requirements:
Exceptional communication abilities
Proactive mindset, adaptable to change, and agile in approach
Innate talent for building rapport, even while following a call guide
Self-motivated, taking ownership of personal targets and KPIs
Professional and confident telephone etiquette
Strong organisational skills with the ability to prioritize workload effectively
Comfortable working in a digital environment, preferably with experience in internal databases or appointment booking systems.
In return for your hard work and commitment, our client offers fantastic benefits, including:
Pension Scheme
Eye test vouchers and discounts
Discounted corporate gym membership
Involvement with local charities and fundraising days
Campaign specific benefits including discounts, incentives and prizes
Apprenticeships qualifications
Recognition and reward schemes with Love to Shop Voucher rewards.
Cycle to work scheme
....Read more...
Type: Permanent Location: Sale, England
Start: ASAP
Duration: Temp to Perm
Salary / Rate: £10.75 - £11.44 per hour + excellent benefits
Posted: 2024-02-28 15:34:03
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Helpdesk Advisor
Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Helpdesk Advisor.
You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services.
You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.
While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
Role Responsibilities
First point of contact for all inbound customer calls received into the main support number(s).
Providing day-today support to the end-user base
Escalate unresolved issues to 1st/2nd line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Ensure excellent customer service
Manage requests for changes
Experience
Excellent customer service skills
Strong desire for a career within IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills
In return our client is offering a competitive salary of up £22,000 (Hybrid working) ....Read more...
Type: Permanent Location: Harrogate, England
Salary / Rate: £19000 - £22000 per annum
Posted: 2024-02-27 17:01:46