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Service Desk Team Lead - Professional Services - £50k - £60k - London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients.
In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels - phone, email, instant messaging/chat, and in-person.
The Service Desk Supervisor coordinates closely with colleagues across the firm's global IT structure to provide seamless 24/7 support in a follow-the-sun mode.
Leadership & Interpersonal Skills:
Minimum of 5 years' experience in an IT support or service desk environment, with at least a portion of that in a law firm or similar professional services firm.Previous experience in a supervisory or team lead role, preferably overseeing a service/help desk team.
This includes direct responsibility for staff mentoring or coaching, task assignment, and performance monitoring.
Candidates who have led a small IT support team or acted as a senior analyst providing guidance to others will be well-suited.Hands-on experience coordinating or providing IT/AV support for meetings, conferences, or events is a plus - especially in settings requiring professionalism such as board meetings, legal proceedings, or client events.
Strong team player with the ability to foster collaboration and positive working relationships
Essential Technical Skills:
Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices.
Familiarity with ITIL frameworks for service delivery and support, including incident management, request fulfillment, problem management, and knowledge management.
Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments.
Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems, including imaging, configuration, and user environment issues in an enterprise network.
Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)Experience supporting Microsoft Exchange/Outlook email environments and calendaring.
Familiarity with collaboration and communication tools such as Zoom Workspace and Microsoft Teams Hands-on knowledge of document management systems commonly used in law firms, especially iManage Work (Desksite/WorkSite) or similar platforms.
Proficiency in supporting and troubleshooting PC/laptop hardware (preferably Lenovo ThinkPad series, Microsoft Surface or similar business-class hardware).
Able to diagnose and resolve issues with CPUs, memory, drives, and peripherals.
Experience supporting printers, multi-function devices and scanners (particularly HP and RICOH models), including network printing issues, PaperCut, driver deployment, and maintenance tasks.Experience supporting mobile devices, including iPhone and Android platforms Solid experience with audio-visual and video conferencing technologies in meeting rooms.
Strong knowledge of Active Directory and Entra IDStrong understanding of network fundamentals and advanced client-side troubleshooting.
Familiarity with network services like DNS, DHCP.
If you are interested please contact me ASAP for more information on soniab@justit.co.uk
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Type: Permanent Location: London, England
Start: 12/12/2025
Salary / Rate: £50000.00 - £60000.00 per annum
Posted: 2025-12-12 17:09:26
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IT Technical Concierge - £45,000 + Bonus & Benefits - Architecture - SW LondonJust IT are partnering with one of the world's leading design firms that specialise in places, spaces and events where people gather.
The team is constructed of highly talented individuals with a range of skills all of which are integral to successfully bringing to life the places and experiences designed.
As our client continue to bring to life award-winning venues and experiences their EMEA Practice is looking for an IT Concierge based in the South West London area.
About the RoleThis role sits within their clients IT team.
The IT Technical Concierge is the first point of call and go-to for colleagues within the company and often the public face of IT support when they have clients and guests in-house. Key responsibilities include:
The audio-visual systems (AV) have undergone extensive change and expansion.
Based primarily around POLY equipment, the role encompasses proactive maintenance and active concierge of key meetings to ensure all systems and meetings run smoothly.Additionally, the role encompasses the security and smooth running of other front of house IT and end-user peripheral systems,including IoT systems, door access, camera maintenance, lockers and the printers and print rooms.Monitor the Helpdesk software and email for new service requests, ensuring that tickets/needs are responded to in a timely fashionWorking hours to be 08:30-17:30 - 1 hour lunch break, with flexibility required around meetings and events.Ensure that the following are checked regularly and always fit for purpose:
Meeting rooms and equipmentPrinting facilities and equipment IoT devices in gym and social areasOther technical duties, such as PAT testing for equipment.
Work with Admin and IT teams to ensure space booking software is functioning as required.Provide appropriate support to other members of the wider IT team Maintain IT helpdesk records, ensuring that support requests are recorded in a timely and efficient manner and that requests are escalated appropriately.Liaise with clients and staff from non-UK offices, to assist in their technical queries, such as WiFi access, travel plug adapters etc.Create and maintain documentation on end user processes, such as “how to” guides, ensuring that these are kept up to date and relevant.Keep accurate up to date records, such as equipment loans, user details, software licenses etc.
Log external support tickets for repair and investigation with support and phone vendors for end user devices and software.
Report to the Head of IT and IT System Administrators on issues effecting operational efficiency and security, also with recommendations on how to make improvements to out ITC.
The Offer:
Salary: Up to £45,000 per annum + Bonus and BenefitsLocation: South West London Contract: Permanent
If you're looking to be part of a one of the leading architectural companies apply to me directly at soniab@justit.co.ukYou will have the opportunity to work alongside passionate, creative individuals who lead their industry, transform ideas into reality and celebrate the beauty of human connection
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Type: Permanent Location: Putney, England
Start: 21/11/2025
Posted: 2025-11-25 11:21:08
