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Service Delivery Manager
Industry Focus: Telecommunications, Managed Services, SaaS, Networks, Mobile
Location: Manchester, with a Hybrid Work Model (3 days in office, 2 days remote)
Salary Range: £35,000 - £45,000 per annum + 10% Bonus + Benefits
As a Service Delivery Manager, your role revolves around tailoring support for the company's Service Provider Partners, ensuring they derive maximum value from their partnership with the company and their suite of products and services.
You'll analyse existing relationships and spearhead enhancements across various areas including contact management, alerting, incident handling, inventory management, and technology adoption.
Key Responsibilities:
Deliver exceptional service experiences to the company's Service Provider Partners.
Lead initiatives for the adoption and management of new technologies and products, addressing challenges and risks during adoption to secure long-term revenue stability.
Understand customer and partner goals with our products and services, promoting best practices, leveraging expert knowledge, and advocating for self-service solutions.
Provide insights and solutions to Service Provider challenges to enhance operational efficiency and service delivery.
Act as a product expert, possessing deep technical knowledge to support internal teams and customers' ongoing learning.
Identify and propose initiatives to optimize existing service processes, tools, or systems.
Champion a customer-centric approach, focusing on low customer effort to drive satisfaction and value enhancement.
Desired Experience:
Strong Customer Service Delivery skills.
Agile working environment
Proficient in analytical and problem-solving abilities, with a proven track record of delivering solutions.
Persistent in identifying root causes of problems and implementing sustainable fixes.
Experienced in successfully driving and managing change.
Skilled in risk management and mitigation.
Capable of making business and team decisions as necessary.
Effective in working with multiple stakeholders and influencing them positively.
Able to manage time effectively and work under pressure to meet deadlines.
Knowledgeable in service management and support practices.
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £35000 - £450000 per annum + +10% Bonus + Bens
Posted: 2024-03-26 10:30:37
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Customer Relationship Manager - Networking Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £25-28k Dep on experiences + £5-8k Uncapped Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team.
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company's footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business.
Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues.
Continue to develop incremental opportunities by identifying cross - sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers.
Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
, Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
, A good understanding of mobile and WAN
, Demonstrable ability to achieve targets from account management activities
, Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
, Focus on customers - committed to providing the best service to our customers in all that they do
, Working Together - Working co-operatively with colleagues, customers, partners and suppliers.
Gains support from others.
Relationship driven and ‘human.'
, Can Do Attitude - Takes personal responsibility for getting things done
, Growth - Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
, Excellent customer service and communication skills
, Customer focused, proactive, collaborative, can do approach
, Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
, Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
, Self-motivated
, Ability to work under pressure
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £25000 - £28000 per annum + + £5-8k Commission + Bens
Posted: 2024-03-12 18:26:48
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DevSecOps Engineer
Engineering, Software Development, DevOps, DevSecOps, Security
Hybrid working - 1 day London, 4 day's work from home
@mecscomms is recruiting for a DevSecOps Engineer, on behalf a major telecommunications service provider.
The role is crucial in the operational efficiency & security of software development & deployment processes, through the delivery of continuous improvement of DevOps practices.
The DevSecOps Engineer will instal, configure, deploy & roll out Splunk software across the platforms & infrastructure managed by the Engineering & Run & Operate teams.
The DevSecOps Engineer will also oversee logging & Security Information & Event Management (SIEM) aspects of infrastructure, collaborating with application development teams to resolve issues & enhance security measures within the CI/CD pipeline.
If you have a background encompassing any of the following; Multi cloud environments, AWS, Azure, managing Splunk, defining data streams, indices, ingests & dashboards, adding security tooling to CI/CD pipelines, SAST, code security, SonarCloud, AWS Security Hub, Source code, Github, Github Actions, IaC tooling, Automation, AWS CLI, Python, PowerShell, Azure CLI, Docker, Kubernetes etc, I'm keen to hear from you.
Position: Engineering, Software Development, DevOps, DevSecOps, Security
Purpose: Ensure security is seamlessly & effectively integrated with the software development life cycle (SDLC), recognising security threats, & configure infrastructure in such a way as to manage & deploy the environment, in a secure & optimised manner.
Location: Hybrid working, 1 day London office, 4 days remote working, work from home
Key Skills: Continuous Integration (CI), Continuous Deployment (CD), Infrastructure as Code (IaC), Security Automation, Vulnerability Management, Threat Intelligence, Secure Software Development Lifecycle (SSDLC), Compliance as Code, Security Orchestration, Container Security, Microservices Security, Threat Modelling, Secure Configuration Management, Secure DevOps Practices, Security Scanning & Testing, Security Incident Response, Identity & Access Management (IAM), Secure Cloud Environments, Secure Code Reviews
Nature: Permanent, Full Time
Hours: Monday - Friday 09.00 -17.30
Gross pay rate: £55,000 - £70,000 basic + 20% bonus, Health Care, Discounts & other benefits
Key Activity:
, Develop & Deploy Security Protocols
, Perform Security & Operational Evaluations
, Integrate Security & Operations within DevSecOps
, Manage Incident Responses
, Enhance Operational Effectiveness
, Coordinate on Code Security & Operational Streamlining
, Promote DevSecOps Principles
, Address Security & Operational Incidents
, Implement DevSecOps Enhancements
Overview:
As a DevSecOps Engineer within the Run & Operate chapter, you'll manage & deploy the environment in a secure & optimised manner, including managing the logging & SIEM aspects of the infrastructure & coordinating with application development teams to resolve issues.
You'll work with the rest of the squad to incorporate more security checks into the CI/CD pipeline & validation of planned changes to ensure they comply with best practice.
Responsibilities:
, Establish & enhance infrastructure security standards
, Implement & maintain security controls throughout the software development lifecycle
, Serve as the go-to expert for infrastructure security matters.
, Collaborate with development, operations, & security teams to integrate security best practices into our DevOps processes.
, Collaborate with application development teams to refine logging processes for valuable insights.
, Automate security testing & vulnerability scanning within our CI/CD pipelines.
, Conduct regular security assessments & audits to identify & mitigate risks.
, Respond to security incidents & conduct post-incident analysis to prevent future occurrences
, Stay up to date with the latest security threats, vulnerabilities, & industry best practices.
, Collaborate with DevSecOps Product Owner, Run & Operate, Application Development & Cyber Security teams, to identify & implement enhancements to infrastructure & application security.
, Contribute to solving intricate cross-business technical challenges as part of the team.
, Develop business justifications for security enhancements & effectively present them to Product Owners & stakeholders, even those without technical backgrounds.
Candidate Profile:
Candidates should possess similar Security biased DevOps or DevSecOps experience.
Your skillset is likely to include as much of the following as possible:
, Security operations management
, DevOps or software development roles, with a focus on security.
, Security tools such as vulnerability scanners, intrusion detection systems, & security information & event management (SIEM) solutions.
, Multi cloud environments AWS & Azure etc.
, Using & managing Splunk including defining data streams, indices & ingests & dashboards
, CI/CD pipelines & adding security tooling to these
, SAST & other techniques to improve code security
, SonarCloud, AWS Security Hub, etc.
to improve security position
, Source code systems & branching strategies; Github & Github Actions
, Maintaining & updating infrastructure using IaC tooling
, Automation using a variety of tools & languages including AWS CLI, python, PowerShell or Azure CLI
, Containerisation technologies; Docker & Kubernetes.
, Continuous Integration & Continuous Deployment techniques, with the GitHub & GitHub Actions.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Start: ASAP
Salary / Rate: £65000 - £75000 per annum + 20% bonus & comprehensive benefits
Posted: 2024-02-28 19:27:34
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2nd Line Desktop Support Engineer - Birmingham City Centre
We are currently recruiting for a 2nd line Support engineer to provide support for complex technology solutions across the IT, Technology, Cloud Services, Networks & Secure Business Applications portfolio of services provided to a large in-house customer base.
If you have experience in the management, administration, support, monitoring, trouble shooting, installation, configuration, deployment, rollout & integration of various IT & Network services, with advanced Microsoft, Windows Server, O365, M365, SCCM, Exchange, Active Directory & Virtualisation tools such as Citrix, Xenapp, VMware, vSphere, HyperV etc.
I'm keen to hear from you.
Location: Hybrid working (3 days office, 2 home) and travel when required..
Salary: £30k - £35k Dep on Exp + Bens
Environment: Multiple Office Support, 2nd line Support, MS Sharepoint, Project work, Microsoft Exchange, O365, M365, Windows Server 2019, Virtualisation, Citrix, VMware, Hyper V, Windows Desktop to v10, SCCM, Ticketing Systems, IP Telephony, Cisco/Mitel, Routers, Switches, Wifi.
Job Overview
My client a large end user in the commercial property industry is seeking a 2nd Line Lan network engineer to join their busy in house Infrastructure and Support Team.
The successful candidate will become part of a team of 6 supporting the company in all aspects of technology.
This will include 2nd line duties on their every growing and changing network.
Being able to adapt from basic telephone support right up to assisting in major projects, such as office moves and changes.
The company have an extremely diverse setup including 3 datacenters and over 30 offices UK and Ireland based.
This role is to primarily covering the Birmingham office with travel to other offices when required.
The company have many different systems and applications and work extremely closely with the Security and Business Applications teams.
Responsibilities
, To assist in ensuring all our systems are fully functional.
, Providing support for 30+ offices and approximately 1000 staff.
, Working from logged tickets on their Service Desk system to provide remote support to resolve user issues and working on major projects and deployments.
, Respond to escalated incidents
, Troubleshooting & fault diagnosis
, Investigate, isolate & resolve complex issues
, Root cause analysis
, Maintain SLA & KPI objectives
Qualifications
We are looking for someone with at least 3 years' experience in Technical 2nd line Support Services.
Able to work as part of a team but also equally happy to be in the field on their own.
Ideal candidate will have experience with some of the following systems:
, Exchange, O365, M365.
, Sharepoint
, Microsoft Windows server to version 2019.
, Virtualisation - Citrix, Xenapp, VMware, vSphere, HyperV
, Windows desktops up to version 10.
SCCM or other deployment tools.
, Remote access tools, such as Bomgar/ScreenConnect etc.
, Helpdesk ticketing systems.
, IP telephony, Mitel / Cisco.
, A good understanding of wide area networks, routers, switches, WiFi access points etc.
Be able to travel when required to other offices.
Be confident, outgoing, flexible and professional.
With the ability to handle pressure.
Apply now for full details!
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £30000 - £35000 per annum
Posted: 2024-02-26 18:51:57
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Project Coordinator (Order Management)
Telecoms, Internet & Carrier Networks
UK wide - work from home - full remote working
@mecscomms is recruiting for a contract order management, project coordinator in Birmingham, West Midlands.
The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 12 month rolling contract assignment.
We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, ideally within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery
Location: UK wide- work from home - fully remote working
Hours: Monday - Friday (09.00 - 17.30)
Start date: ASAP
Duration: 12 months+ temporary contract
Rate: £14 per hour, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
Customer service administration
Customer relationship coordination
Service delivery management
Network project coordination
Resource scheduling
Order management & provisioning administration
Change control management
Customer order management & enablement
Provisioning process administration
Documentation & reporting
Working in an Agile environment
Overview:
A 12 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider.
The role will help deliver the best possible service experience for global enterprise customers.
This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process.
You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
Dedicated management of the order queue across all Data & Voice teams
Coordinating between delivery teams to schedule orders & change requests
Scheduling resources to ensure the timely delivery of customer orders
Ensuring that partners have received confirmation of resource within SLAs
Raising customer orders on the provisioning order management system
Communicating updates & progress reports with customers
Coordination between delivery teams to schedule works
Supporting the delivery & completion of departmental quality assurance targets
Supporting the IP Data Provisioning Managers in resource & order planning
Provide administrative support to the engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, Managed Services & IPVPN, WAN, MPLS etc.
Coordination, prioritisation & management of all received critical issues
Active queue management for all Data & Voice teams across multiple systems
Generate work in progress reports
Provide service delivery management input for customer review meetings
Working in an Agile environment
Candidate Profile:
The ideal candidate will have had some project coordination, office administration or office support experience.
You can come from a variety of backgrounds however you experience, skills & attributes are likely to include some or all of the following:
Office support & administration skills
Administration, project coordination or sales support experience
Good proactive communication skills & excellent documentation drafting competences
Stakeholder & customer relationship management
Interested in working in a corporate office environment
Computer literate with the use of Microsoft Office (email, word, excel)
Previous use of database, reporting, CRM or workflow systems
Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Duration: 12 months +
Salary / Rate: £13 - £14 per hour
Posted: 2024-02-26 13:03:25
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Security Solutions Pre-Sales Consultant - Hybrid/London
Salary:- £60-65k + Bens dep on Skillset + £8k Commission
Location:- Central London, 3 days office, 2 days home
Environment:- SD-Wan, SASE, SSE, SIEM, MDR/EDR, M365 Security, Sentinel, Defender, Fortinet, Aruba, Meraki, ISP/MSP, Customer Facing, HLD, Proposals.
My client is a fast-growing technology business solving the connectivity and cyber security infrastructure challenges of some of the world's biggest brands.
They are now searching for a Solutions Pre Sales Consultant to support the growing requirements of our existing customers UK businesses as they undergo digital transformation, adapt to hybrid working, meet compliance requirements or experience rapid growth.
Their Solutions Team provides expert guidance to these businesses who demand responsiveness and jargon-free recommendations, confident in the knowledge that their solutions will empower their workplace with great digital infrastructure that's both powerful and secure.
The ideal candidate will have a track record in cyber security pre-sales (SSE, SASE, SIEM, MDR/EDR, M365 Security), and be fluent in modern workplace IT infrastructure (LAN/WiFi, SD-WAN).
Experiences required:-
, Current Solutions pre-sales experience in advanced cybersecurity services including SSE, SASE, SIEM, MDR/EDR, M365 Security, Sentinel, Defender
, Solutions design experience - modern workplace infrastructure - SD-WAN, LAN, WiFi & Cybersecurity
, Experience in recommending and designing solutions to meet compliance requirements such as CE/CE+/ISO27001
, Cisco, Meraki & Fortinet, M365 Security experiences
, 5 years in a Pre-sales / Solutions role within an MSP/MSSP
, Energy, enthusiasm, creativity, determination
, Natural problem-solving ability
Core Tasks
, Pre-sales solutions engagement with UK businesses (fin-tech, high tech, prof services) - Cybersecurity and IT infrastructure
, Managed Security Solutions Design - SSE/SASE/SD-WAN/SIEM/EDR/MDR, M365 Security, Sentienl and Defender.
, Modern Workplace infrastructure design - LAN/WiFi
, Creation of Design documents, solution diagrams, BoM & Professional Services, Commercial summaries, tender responses & proposal text
, Internal Training, solution briefings & handovers to delivery & support teams
, Innovation - Introduction of new products & services
,
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: City of London, England
Salary / Rate: £65000 - £73000 per annum
Posted: 2024-02-22 18:44:39