-
Overview
Ref: 111417
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting - hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Contract Location: Rushden, England
Duration: 3 weeks
Posted: 2025-08-08 10:58:54
-
FPSG have some urgent permanent, SC Cleared opportunities to present on behalf of our Client, who are hiring for Cyber Security Analysts for roles which provide a 24/7 shift pattern cover for their customers.
A generous shift allowance is paid on top of the basic salary, making up a very good reward package and path to DV Cleared status where applicable.
You will be required to already possess live, current SC Clearance or DV Clearance, due to the timescale we are looking to hire.
This role is exclusively eligible for sole British Citizens, who do not hold Dual-Nationality.
i.e.
You must ONLY hold British Citizenship to be suitable for the nature of this requirement.
The Tier 2 Cyber Security Analyst role will involve you being responsible for advancing the initial work conducted by Tier 1 Analysts and providing more in-depth analysis of potential threats to the organization.
This role is crucial in the escalated investigation, triage, and response to cyber incidents while supporting the development and training of Tier 1 Analysts.
As a Tier 2 Analyst you will works closely with senior and junior analysts to ensure a seamless SOC operation and act as a bridge between foundational and advanced threat detection and response functions.
Responsibilities:
, Conducting escalated triage and analysis on security events identified by Tier 1 Analysts, determining threat severity and advising on initial response actions.
, Applying expertise in SIEM solutions utilizing Kusto Query Language (KQL), to perform log analysis, event correlation, and thorough documentation of security incidents.
, Identifying and escalating critical threats to Tier 3 Analysts with detailed analysis for further action, ensuring rapid response and adherence to service Tier objectives (SLOs).
, Investigating potential security incidents by conducting deeper analysis on correlated events and identifying patterns or anomalies that may indicate suspicious or malicious activity.
, Using OSINT (Open-Source Intelligence) to enrich contextual data and enhance detection capabilities, contributing to a proactive stance on emerging threats.
, Monitoring the threat landscape and documenting findings on evolving threat vectors, sharing relevant insights with internal Cyber teams to enhance overall situational awareness.
, Following established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline internal Cyber processes and improving threat response times.
., Coordinating with Tier 3 Analysts and management to refine detection and response workflows, contributing to continuous SOC maturity.
, Collaborating with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary.
, Identifying gaps in current detection content and working with Senior Analysts to develop and validate new detection rules and use cases tailored to the organization's threat profile.
, Acting as a mentor to Tier 1 Analysts, offering guidance on triage and analysis techniques and facilitating on-the-job training to elevate their technical skills and operational efficiency
., Assisting in training sessions and knowledge-sharing activities, providing feedback on areas for growth and contributing to a supportive learning environment within the SOC.
Knowledge and Skills required to be a Tier 2 Cyber Security Analyst:
, Understands advanced networking concepts, including IP addressing, basic network protocols, and how traffic flows within a network.
, Advanced knowledge of Windows and Linux operating environments, including standard commands, file systems, and user authentication mechanisms.
, Competence in using SIEM solutions (e.g., ArcSight, Azure Sentinel) for monitoring and log analysis; some exposure to additional analysis tools such as basic XDR platforms.
, Able to demonstrate proficient knowledge using Kusto Query Language (KQL) to search and filter logs effectively.
, Familiar with open-source intelligence (OSINT) techniques to aid in identifying potential threats and gathering information.
, Able to communicate clearly and efficiently with team members and stakeholders, both internally and externally, under direction from senior analysts.
, Can communicate simple technical issues to non-technical individuals in a clear and understandable way.
, Able to create concise, structured reports that outline findings from preliminary investigations and daily monitoring.
, Able to manage personal workload effectively to ensure timely completion of assigned tasks within the SOC.
, Willing to collaborate with team members, accepting guidance and learning from more experienced analysts.
, Shows initiative in learning new technologies and techniques.
, Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in IM.
Next Steps:
If you have SC or DV Clearance, the associated skills for this role, and are committed to working on a rotating shift pattern (NB...a generous shift allowance is paid on top of basic salary), please apply immediately.
Interviews will be conducted ASAP with suitable candidates who meet all the criteria, with attractive packages offered to start ASAP.
Please remember, anyone holding Dual-Nationality CANNOT be considered on this occasion.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Central Belt, Scotland
Start: SC or DV Clearance ASAP
Salary / Rate: £48000 - £70000 per annum + Career path to DV level & Benefits
Posted: 2025-07-10 13:42:42
-
FPSG have some urgent permanent, SC Cleared opportunities to present on behalf of our Client, who are hiring for Cyber Security Analysts for roles which provide a 24/7 shift pattern cover for their customers.
A generous shift allowance is paid on top of the basic salary, making up a very good reward package and path to DV Cleared status where applicable.
You will be required to already possess live, current SC Clearance or DV Clearance, due to the timescale we are looking to hire.
This role is exclusively eligible for sole British Citizens, who do not hold Dual-Nationality.
i.e.
You must ONLY hold British Citizenship to be suitable for the nature of this requirement.
The Tier 2 Cyber Security Analyst role will involve you being responsible for advancing the initial work conducted by Tier 1 Analysts and providing more in-depth analysis of potential threats to the organization.
This role is crucial in the escalated investigation, triage, and response to cyber incidents while supporting the development and training of Tier 1 Analysts.
As a Tier 2 Analyst you will works closely with senior and junior analysts to ensure a seamless SOC operation and act as a bridge between foundational and advanced threat detection and response functions.
Responsibilities:
, Conducting escalated triage and analysis on security events identified by Tier 1 Analysts, determining threat severity and advising on initial response actions.
, Applying expertise in SIEM solutions utilizing Kusto Query Language (KQL), to perform log analysis, event correlation, and thorough documentation of security incidents.
, Identifying and escalating critical threats to Tier 3 Analysts with detailed analysis for further action, ensuring rapid response and adherence to service Tier objectives (SLOs).
, Investigating potential security incidents by conducting deeper analysis on correlated events and identifying patterns or anomalies that may indicate suspicious or malicious activity.
, Using OSINT (Open-Source Intelligence) to enrich contextual data and enhance detection capabilities, contributing to a proactive stance on emerging threats.
, Monitoring the threat landscape and documenting findings on evolving threat vectors, sharing relevant insights with internal Cyber teams to enhance overall situational awareness.
, Following established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline internal Cyber processes and improving threat response times.
., Coordinating with Tier 3 Analysts and management to refine detection and response workflows, contributing to continuous SOC maturity.
, Collaborating with Tier 3 Analysts on tuning SIEM and detection tools to reduce false positives and improve alert fidelity, submitting tuning requests and testing configurations when necessary.
, Identifying gaps in current detection content and working with Senior Analysts to develop and validate new detection rules and use cases tailored to the organization's threat profile.
, Acting as a mentor to Tier 1 Analysts, offering guidance on triage and analysis techniques and facilitating on-the-job training to elevate their technical skills and operational efficiency
., Assisting in training sessions and knowledge-sharing activities, providing feedback on areas for growth and contributing to a supportive learning environment within the SOC.
Knowledge and Skills required to be a Tier 2 Cyber Security Analyst:
, Understands advanced networking concepts, including IP addressing, basic network protocols, and how traffic flows within a network.
, Advanced knowledge of Windows and Linux operating environments, including standard commands, file systems, and user authentication mechanisms.
, Competence in using SIEM solutions (e.g., ArcSight, Azure Sentinel) for monitoring and log analysis; some exposure to additional analysis tools such as basic XDR platforms.
, Able to demonstrate proficient knowledge using Kusto Query Language (KQL) to search and filter logs effectively.
, Familiar with open-source intelligence (OSINT) techniques to aid in identifying potential threats and gathering information.
, Able to communicate clearly and efficiently with team members and stakeholders, both internally and externally, under direction from senior analysts.
, Can communicate simple technical issues to non-technical individuals in a clear and understandable way.
, Able to create concise, structured reports that outline findings from preliminary investigations and daily monitoring.
, Able to manage personal workload effectively to ensure timely completion of assigned tasks within the SOC.
, Willing to collaborate with team members, accepting guidance and learning from more experienced analysts.
, Shows initiative in learning new technologies and techniques.
, Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in IM.
Next Steps:
If you have SC or DV Clearance, the associated skills for this role, and are committed to working on a rotating shift pattern (NB...a generous shift allowance is paid on top of basic salary), please apply immediately.
Interviews will be conducted ASAP with suitable candidates who meet all the criteria, with attractive packages offered to start ASAP.
Please remember, anyone holding Dual-Nationality CANNOT be considered on this occasion.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Permanent Location: Hampshire, England
Start: SC or DV Clearance ASAP
Salary / Rate: £48000 - £70000 per annum + Career path to DV level & Benefits
Posted: 2025-07-10 13:28:42
