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ð¤ ServiceNow Business Consultant
ð Netherlands | ð³ð± Hybrid (Client Visits + 1 Day/Wk Amsterdam Office)
ð¼ Permanent | ð° 8,000 per month depending on experience + Bonus & Benefits
Im supporting a fast-growing, specialist consultancy in the Netherlands looking for an experienced ServiceNow Business Consultant to join their team.
This role is ideal for someone who knows ServiceNow beyond ITSM, someone who can advise clients, map processes, and shape platform strategy across areas like CSM, GRC, and Agentic AI.
You'll guide customers on best-practice, explore platform capabilities, and help drive digital transformation programmes with the chance to work closely with their brand-new Automation & AI division.
Ideal experience includes:
â
5+ years hands-on ServiceNow experience
â
Strong consulting background
â
Ability to translate business needs into platform solutions
â
Knowledge across ServiceNow modules
â
Fluent Dutch & English (or VERY motivated to learn Dutch fast)
â
Right to Work in the Netherlands
Whats on offer:
⨠7k8k monthly salary (level dependent)
⨠salary holiday allowance
⨠Car allowance
⨠Standard holiday entitlement
⨠Annual bonus
Why this team?
ð± Small but rapidly growing consultancy
ð¤ Leading the way in Agentic AI & automation in NL
ð International, diverse team
ð High pipeline, high growth, entrepreneurial environment
ð¤ Freedom to bring ideas and shape your role
ð³ð± Proud Dutch culture, preserving Dutch language in business
If you want to help shape the next wave of ServiceNow & AI transformation in a modern, ambitious, and close-knit consultancy, this is the one.
ð Interested? Apply with your CV. ....Read more...
Type: Permanent Location: Amsterdam,Netherlands
Start: 16/01/2026
Salary / Rate: extensive benefits package
Posted: 2026-01-16 15:14:17
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Location: UK-Based
Working Model: Hybrid (with occasional client visits)
Clearance: SC Clearance Required
Employment Type: Permanent
A ServiceNow Elite Partner is seeking an experienced ServiceNow Architect to join their team.
This strategic and technical role involves shaping and delivering large-scale ServiceNow solutions across HR, IT, and Customer domains, leading pre-sales engagements, and guiding clients through complex transformation programmes.
The role is suited to someone confident in full-platform architectural design and influencing senior stakeholders.
Ideal Experience
- Strong platform expertise across HRSD, ITSM, ITOM, CSM, and Performance Analytics
- Proven ability to lead architectural design and client delivery
- Experience engaging with C-level stakeholders and translating business objectives into scalable solutions
- Understanding of employee experience and customer journey optimisation
- Hands-on integration experience, including data migration, scripting, and configuration
- Ability to mentor technical teams and contribute to proposals, bids, and pre-sales strategy
- Knowledge of change management and user adoption best practices
- Experience working with ServiceNow partners and aligning to platform roadmap and strategy
Package Up to £110,000 per annum, plus a comprehensive benefits package and performance bonus.
If you are interested in exploring this opportunity further, please apply with your CV. ....Read more...
Type: Permanent Location: London,England
Start: 16/01/2026
Salary / Rate: extensive benefits package
Posted: 2026-01-16 15:14:15
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Location: UK-Based
Employment Type: Permanent
Clearance: SC Clearance (or eligibility) required
Package: Up to £75,000 base salary plus bonus and benefits
Working Model: Hybrid
A consultancy partner is seeking an experienced ServiceNow Consultant/Architect with strong business transformation experience.
You will play a key role in delivering complex, high-impact transformation programmes, shaping architectural direction, and guiding both clients and development teams.
You will lead on designing and delivering enterprise-scale ServiceNow solutions across ITSM, ITOM, ITBM, IRM, and other key workflow areas.
Required Experience
- Experience in ServiceNow business process design and architecture
- Strong development background with deep platform knowledge
- Ability to lead technical design, integrations, and governance
- Understanding of both cloud and on-premises ServiceNow models
- Eligible for SC clearance (UK nationals only, due to client requirements)
If you are ready to take a leading role in driving ServiceNow innovation across major transformation programmes, please apply with your CV to learn more. ....Read more...
Type: Permanent Location: London,England
Start: 16/01/2026
Salary / Rate: extensive benefits package
Posted: 2026-01-16 15:14:07
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ð§ ServiceNow CSM/HRSD Implementation Specialist
ð UK-Based | ð» Hybrid (clients visits occasionally)| ð¡ï¸ SC Clearance Required
ð¼ Permanent Position
I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNow specialist to join their Digital team.
You'll be hands-on across Customer, Technology, and Employee Experience workflows, think CSM, CRM, HRSD, and more.
If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle this one's for you.
Ideal experience includes:
- Proven background in ServiceNow development & configuration
- Strong integration skills (REST/SOAP, IntegrationHub)
- Experience with UI Builder, Service Portal, and Next Experience
- Solid understanding of customer journeys & employee lifecycle touchpoints
- Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience
- Contributed to solution design and bid work within a service provider
- Experience with Agentic AI/Now Assist would be a bonus
SC clearance is required (or eligibility for it).
For the right candidate with the right experience, the role offers up to £100,000 per annum plus an exceptional benefits package including a 5% bonus.
ð Interested? Lets chat apply with your CV to find out more. ....Read more...
Type: Permanent Location: London,England
Start: 16/01/2026
Salary / Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.
Posted: 2026-01-16 15:13:07
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ð ï¸ ServiceNow Technical Consultant
ð Netherlands | ð³ð± Hybrid (Client Visits + 1 Day/Wk Amsterdam Office)
ð¼ Permanent | ð° up 8,000 per month depending on experience + Bonus & Benefits
Im working with a rapidly growing specialist consultancy in the Netherlands looking for a ServiceNow Technical Consultant to join their team.
This is a hands-on technical role where you'll design, develop, and implement ServiceNow solutions across multiple workflows with strong exposure to CSM, GRC, and Agentic AI projects.
Youll work closely with clients to translate requirements into scalable technical solutions while collaborating with a forward-thinking team building the future of AI-enabled ServiceNow delivery.
Ideal experience includes:
â
5+ years technical ServiceNow experience
â
Strong development & configuration background
â
Skilled in scripting, integrations & custom applications
â
Experience across ServiceNow modules such as: ITSM, CSM, GRC, Automation, and AI a big plus
â
Strong stakeholder collaboration, consultative & solution delivery skills
â
Dutch & English fluency
â
Right to Work in the Netherlands
Whats on offer:
⨠up to 8k monthly salary (experience dependent)
⨠salary holiday allowance
⨠Car allowance
⨠Standard holidays
⨠Bonus (shared team revenue model)
Why join?
ð± Small, growing consultancy
ð¤ Dedicated AI & automation practice, leaders in Agentic AI in NL
ð Diverse, international team
ð Entrepreneurial culture: able to bring your ideas & shape delivery
ð Strong pipeline, high-growth environment
ð³ð± Proud Dutch company, Dutch language & culture embraced
If you're passionate about pushing ServiceNow beyond the traditional enterprise stack and want to work where tech meets innovation and autonomy, this is your chance.
ð Sound like you? Apply with your CV for more details. ....Read more...
Type: Permanent Location: Amsterdam,Netherlands
Start: 16/01/2026
Salary / Rate: extensive benefits package
Posted: 2026-01-16 15:13:04
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We are supporting a leading ServiceNow partner in Saudi Arabia that is strengthening its pre-sales capability.
They are searching for a senior specialist who can operate at an enterprise level, influence C Suite stakeholders, translate business goals into platform value, and shape the direction of solutions across the region.
You will be the front door to new opportunities.
You will work closely with the local sales team, guide customers through value discovery, shape solution strategy, and align ServiceNow with government and major private sector transformation programmes.
This is not a slide-clicking role.
They want someone who can confidently challenge thinking, ask commercial questions, and lead with insight.
Your background should include:
Enterprise-level ServiceNow pre-sales experience
Strong executive communication
Ability to run discovery, value assessments, demos, and workshops
Broad understanding across workflows (ITSM, ITOM, CSM, SPM, HRSD, SecOps, IRM, etc.)
Arabic language is mandatory
They offer:
Full relocation package
Visa sponsorship
Competitive tax-advantaged salary
High growth environment working on flagship government programmes
If you are currently in the GCC or open to relocating to Saudi Arabia, and you have proven ServiceNow pre-sales experience at an enterprise level, this is a standout opportunity.
If you would like to explore this, reach out and include your CV and availability for a confidential discussion. ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 15/01/2026
Salary / Rate: SAR30000 per month, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2026-01-15 11:18:16
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A leading ServiceNow partner in Saudi Arabia is growing its technical delivery team and is hiring a senior ITAM specialist to join them in Riyadh.
You will lead complex HAM and SAM projects, shape technical solutions, and put in place governance frameworks that support cost optimisation and licence compliance across major transformation programmes.
You will be the subject matter expert for all ITAM work on the ServiceNow platform.
This is a senior hands-on role for someone who can design, build, configure, challenge assumptions, and guide clients with confidence.
Experience required
Strong hands-on delivery across ServiceNow ITAM (HAM and SAM)
Confident in leading workshops and defining best practices
Solid configuration skills
Good understanding of integrations and data structures
Consulting experience is preferred
What they offer
Full relocation package
Visa sponsorship
Competitive tax-advantaged salary
High-profile transformation programmes in KSA
If you are an experienced ServiceNow ITAM professional and open to relocating to Riyadh, send your CV and availability for a confidential discussion. ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 15/01/2026
Salary / Rate: SAR23000 - SAR25000 per month, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2026-01-15 11:18:14
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We are hiring a senior ServiceNow technical consultant with strong experience in Integrated Risk Management to join a leading organisation in Saudi Arabia.
This is an opportunity to take the lead on IRM implementations, design scalable solutions, and support digital transformation across enterprise risk, compliance, and governance functions.
Key Responsibilities:
Lead the design, development, and configuration of ServiceNow IRM modules
Translate business needs into secure and scalable platform solutions
Build and support technical integrations with third-party systems and enterprise platforms
Provide technical guidance and mentorship to junior consultants
Take part in architecture and design reviews, ensuring alignment with best practice and governance standards
Work closely with stakeholders to deliver high-quality solutions on time
Requirements:
Strong hands-on experience with ServiceNow IRM across Policy, Risk, Compliance, Audit, Vendor Risk, or related modules
Solid technical capability in JavaScript, REST and SOAP APIs, MID Server architecture, and OAuth2 or JWT authentication
Proven background delivering enterprise-scale ServiceNow implementations
Experience with ITSM, ITOM, or CMDB is an advantage
Confident communicator with strong stakeholder management skills
Willing to relocate to Saudi Arabia
What is on Offer:
Visa sponsorship for international candidates
Full relocation package
Medical insurance
Performance-related bonus
Opportunity to work on strategic, high-impact ServiceNow projects across the region
Apply now! ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 15/01/2026
Salary / Rate: SAR23000 - SAR25000 per month, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2026-01-15 11:18:10
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We are seeking a highly experienced ServiceNow enterprise architect or business consultant to join a leading organisation in Riyadh.
The ideal candidate will have deep ServiceNow product knowledge and a strong record of architecting and delivering enterprise scale solutions.
This role requires fluency in Arabic and the ability to translate complex business requirements into scalable platform designs.
Key Responsibilities:
Lead the design, architecture, and implementation of ServiceNow solutions across the enterprise
Provide expert consultancy across ITSM, ITOM, ITAM, IRM, and other enterprise applications
Work closely with business stakeholders to gather requirements and align platform capability with organisational needs
Develop solution roadmaps, architectural blueprints, and best practice frameworks
Ensure smooth integration of ServiceNow with existing IT landscapes
Mentor and support junior consultants and developers
Drive adoption of ServiceNow best practices and governance models
Requirements:
Fluent in Arabic and English
Proven experience as a ServiceNow enterprise architect or senior business consultant
Strong hands-on knowledge of ServiceNow products and modules
Background in enterprise architecture, solution design, and implementation
Excellent stakeholder management and communication skills
Ability to work independently and drive projects to successful completion
Preferred:
ServiceNow certified architect or relevant certifications
Experience delivering large-scale enterprise programmes in the Middle East
Benefits:
Competitive salary and comprehensive benefits package
Opportunity to support high-profile ServiceNow initiatives
Collaborative and fast-paced work environment in Riyadh
Don't miss out, apply now! ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 15/01/2026
Salary / Rate: SAR25000 - SAR30000 per annum, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2026-01-15 11:18:07
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- Operations Tools & AIOps
- 6 month Contract role - strong chance of extension possible up to 3 years.
- Start Date: January 2026 - Please only apply if you are able to join on this date. Longer notice periods will not be considered.
About the role
Were looking for an experienced Tool and Automation Architect to lead our Operations Tool Domain and drive the evolution of our automation and monitoring landscape.
This is a senior, strategic role with real ownership.
Youll be responsible for the architecture, re-architecture, and ongoing optimisation of operational tools, embedding AIOps capabilities to improve service quality, resilience, and insight across the estate. Alongside strategy, this role remains hands-on, leading from the front while managing and mentoring a specialist team.
Youll work closely with network operations, IT, cybersecurity, and senior stakeholders to ensure our tools, platforms, and automation frameworks directly support business outcomes.
Key responsibilities
- Own the end-to-end architecture and re-architecture of operational tools, including AIOps enablement
- Define and deliver the strategic roadmap for operations tools and automation
- Identify opportunities for process improvement, optimisation, and intelligent automation
- Lead, manage, and mentor a team of tools and automation specialists
- Remain hands-on across solution design, development, testing, and validation
- Oversee day-to-day operations of monitoring and automation platforms
- Manage the full lifecycle of operational tools from design through to implementation and support
- Establish real-time performance monitoring, reporting, and alerting frameworks
- Proactively identify and resolve performance, reliability, and scalability issues
- Ensure compliance with organisational, legal, and regulatory requirements
- Manage budgets, forecasting, and resource allocation for tools and automation initiatives
- Collaborate with internal teams and external vendors to deliver effective solutions
- Produce clear documentation covering architecture, processes, and configurations
- Provide regular reporting and updates to senior and executive stakeholders
- Evaluate emerging technologies and best practices within AIOps and automation
- Partner closely with cybersecurity teams to ensure secure tool design and operation
- Lead technical evaluations and validations of tooling partners and platforms
- Assess automation use cases, ensuring measurable value and alignment with strategic objectives
Skills and experience
- Bachelors or Masters degree in Computer Science, Software Engineering, or a related discipline
- 10+ years experience in operations tools, automation, or a closely related domain
- Proven experience leading and developing high-performing technical teams
- Strong programming capability in languages such as Java, Python, or C#
- Solid experience with database design, SQL, and platforms such as MySQL, PostgreSQL, or Oracle
- Strong understanding of telecommunications and network concepts, including routing and protocols
- Demonstrated experience managing budgets and delivering cost-effective solutions
- Hands-on experience with AIOps and automation platforms such as Moogsoft, Splunk ITSI, IBM Watson AIOps, Dynatrace, or Ansible
- Deep experience with ServiceNow ITSM, ITOM, and CMDB, including integrations, CI correlation, workflows, and automation
- Excellent communication skills, with the ability to engage technical and non-technical stakeholders
- Analytical, structured, and outcome-focused mindset
Why this role
This is an opportunity to take genuine ownership of an operations tooling landscape, influence strategy at a senior level, and build automation capabilities that deliver real, measurable impact.
If youre an architect who enjoys combining strategy with hands-on delivery, this role offers the scope, complexity, and influence to match your experience.
Full Visa Sponsorship available. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 14/01/2026
Salary / Rate: Excellent Salary
Posted: 2026-01-14 11:01:07
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Are you a strategic thinker who can see the bigger picture of how ServiceNow transforms an enterprise?
Were working with a leading ServiceNow Partner seeking an Enterprise Architect to define platform strategy, lead large-scale transformation programmes, and ensure ServiceNow delivers measurable business value.
The Role As the ServiceNow Enterprise Architect, you will act as the bridge between business vision and technical execution.
You will own the enterprise-wide ServiceNow roadmap, define architectural standards, and drive alignment across global teams.
Key Responsibilities
- Design and maintain the ServiceNow enterprise architecture and roadmap across multiple business areas.
- Partner with senior stakeholders to translate business objectives into scalable, future-proof platform solutions.
- Govern integrations, data models, and standards to ensure platform consistency and resilience.
- Provide strategic guidance to solution and technical architects across major ServiceNow implementations.
- Conduct platform maturity reviews and define improvement initiatives.
- Champion new capabilities within Now Assist, AI, and Automation Engine to enhance value delivery.
Requirements
- Proven experience in ServiceNow architecture across multiple modules (ITSM, ITOM, HRSD, CSM, or SPM).
- Strong knowledge of enterprise architecture frameworks such as TOGAF or IT4IT.
- Ability to influence at C-suite level and lead discussions around digital transformation strategy.
- Relevant ServiceNow certifications (CIS, CMA, CTA, or equivalent) preferred.
- Excellent English and Arabic communication and leadership skills, with a focus on delivering tangible outcomes.
Why Join
- Engage in enterprise-scale ServiceNow transformation projects.
- Influence strategic direction across global ServiceNow implementations.
- Join an ambitious and collaborative team focused on excellence and innovation.
If you are ready to operate at the highest level of the ServiceNow ecosystem, we would like to hear from you.
Apply today or contact Farrah Wells at Linking Humans for a confidential discussion. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 14/01/2026
Salary / Rate: Excellent Salary
Posted: 2026-01-14 10:49:04
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ServiceNow Developer Location: United Kingdom
Security Clearance: SC Eligible
Employment Type: Permanent
Linking Humans is working with a UK-based organisation where ServiceNow sits at the heart of the organisation.
The platform is used to drive meaningful outcomes across customer, employee, and technology experience, not simply as a ticketing tool.
This is a hands-on developer role suited to someone who enjoys building, configuring, and improving ServiceNow applications in live environments.
You will work closely with senior consultants and architects while owning the delivery of high-quality workflows, portals, and integrations.
Role overview
As a ServiceNow Developer, you will be responsible for the design, build, and configuration of ServiceNow capabilities across multiple workflows.
The role focuses on delivering intuitive user experiences, efficient automation, and scalable platform design.
Key responsibilities include:
- Building and customising ServiceNow workflows across customer, employee, and technology experience
- Developing modern user interfaces using ServiceNows experience layer
- Configuring Service Portal and UI Builder to deliver role-based dashboards and portals
- Creating and maintaining integrations with external systems
- Supporting customer journey design through effective workflow and portal configuration
- Collaborating with senior team members and stakeholders across IT, HR, and customer functions
This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.
The following experience is essential for this role.
IT Service Management (ITSM)
This is the core technical foundation.
You must have hands-on experience building and customising:
- Incident, Request, Change, and Problem Management
- SLAs, approvals, notifications, and flows
- Service catalogue items
- CMDB-aligned processes
Most platform workflows will anchor here.
Customer Service Management (CSM)
This role has a strong customer experience focus.
You must have hands-on experience with:
- Customer portals
- Case management
- Omnichannel experiences
- End-to-end customer journey workflows
HR Service Delivery (HRSD)
Core to the employee experience element of the role.
You should have practical experience delivering:
- HR case management
- Employee lifecycle events
- Onboarding workflows
- Employee and HR portals
Skills and experience
- Proven hands-on experience as a ServiceNow Developer
- Strong understanding of ServiceNow workflows across CX, TX, and EX
- Proficiency in JavaScript and ServiceNow scripting fundamentals
- Experience with Flow Designer, Glide API, and IntegrationHub
- Familiarity with HTML and CSS for portal customisation
- Experience building integrations and end-to-end automated workflows
- Ability to translate business requirements into practical platform configuration
- Strong problem-solving skills and attention to detail
Experience with AI-driven capabilities such as Now Assist or GenAI features is advantageous but not essential.
Security requirements
This role requires eligibility for Security Check (SC) clearance.
Applicants must have resided continuously in the United Kingdom for the past five years and meet standard clearance criteria.
Why consider this opportunity
- ServiceNow is a strategic platform with long-term investment
- Exposure to complex, enterprise-scale environments
- Opportunity to work across customer and employee experience use cases
- Clear development path alongside senior architects and consultants
- Strong emphasis on quality delivery and technical standards
If you are a ServiceNow Developer looking for a role where you can build meaningful workflows, develop your technical depth, and work on impactful programmes, this is a strong opportunity to explore. ....Read more...
Type: Permanent Location: Manchester,England
Start: 23/12/2025
Salary / Rate: Excellent benefits package
Posted: 2025-12-23 10:22:06
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We are seeking an experienced ServiceNow Project Manager to lead and manage ServiceNow implementation projects across Saudi Arabia.
The ideal candidate will be fluent in Arabic and possess strong leadership skills, ensuring projects are delivered on time, within scope, and with the highest quality standards.
Key Responsibilities:
- Lead end-to-end ServiceNow implementation projects, including planning, execution, and delivery.
- Act as the primary point of contact for clients, stakeholders, and internal teams.
- Manage project scope, timelines, budgets, risks, and resources.
- Ensure effective communication and coordination among project teams, clients, and third-party vendors.
- Monitor project progress and prepare regular status reports for management and clients.
- Drive process improvements and implement best practices in ServiceNow project management.
- Conduct workshops, meetings, and training sessions in Arabic as required.
Requirements:
- Proven experience managing ServiceNow projects or similar IT service management projects.
- Strong knowledge of the ServiceNow platform and modules.
- Excellent project management skills (Agile and Waterfall methodologies).
- Fluent in Arabic (verbal and written) and strong English communication skills.
- PMP, Prince2, or equivalent project management certification is a plus.
- Strong problem-solving, analytical, and stakeholder management skills.
- Ability to work independently and in a multicultural environment.
Benefits:
- Competitive salary and performance bonuses.
- Health insurance and other benefits, including visa sponsorship and relocation package.
- Opportunities for professional growth and ServiceNow certification support. ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 23/12/2025
Salary / Rate: SAR35000 - SAR37000 per annum, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2025-12-23 10:20:09
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A leading ServiceNow partner in the UK is seeking an experienced ServiceNow specialist to join their ServiceNow team.
This role involves hands-on delivery across CSM and HRSD.
You will work across the full lifecycle, from solution design to implementation, building modern user experiences and integrating with external systems.
Key Responsibilities
- Deliver configuration, development, and implementation across CSM, HRSD, and other Experience workflows.
- Build modern interfaces using the Experience Layer, UI Builder, Service Portal, and Next Experience.
- Integrate ServiceNow with external systems using REST, SOAP, and IntegrationHub.
- Support solution design, pre-sales input, and bid activity within a service provider environment.
- Contribute to optimisation of customer and employee journeys.
Ideal Experience
- Demonstrable background in ServiceNow development and configuration.
- Strong integration experience (REST/SOAP, IntegrationHub).
- Proficiency with UI Builder, Service Portal, and Next Experience.
- Understanding of customer journeys and the employee lifecycle.
- CIS-CSM and CIS-HRSD certifications, with broad module knowledge.
- Experience with Agentic AI/Now Assist (desirable).
- Current SC clearance or eligibility to obtain it.
Package Salary up to £100,000 per annum depending on experience, plus an excellent benefits package including a 5% bonus.
You will be working on a hybrid basis with occasional visit to the office and client site visit.
If youre interested, apply with your CV to learn more. ....Read more...
Type: Permanent Location: London,England
Start: 23/12/2025
Salary / Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.
Posted: 2025-12-23 10:12:06
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We are looking for a talented ServiceNow Process Architect / Consultant to join our growing team in Johannesburg.
This role will suit someone who thrives on designing smart business processes, enabling digital transformation, and helping organisations unlock maximum value from the ServiceNow platform.
What Youll Be Doing
- Act as a trusted advisor and subject matter expert across ServiceNow modules including ITSM, ITOM, CSM, HRSD, ITBM, GRC, FSM, and ITAM.
- Guide clients on modern service management practices aligned to ITIL 4.
- Engage with stakeholders to capture and translate requirements into functional designs and solution blueprints.
- Shape and document new workflows and processes that improve efficiency, customer experience, and business outcomes.
- Partner with technical teams to ensure designs are built, configured, and delivered to spec.
- Prepare test scripts, support UAT, and act as the key point of contact for process-related queries.
- Deliver stakeholder training and ensure smooth adoption of new processes.
- Contribute to continuous improvement initiatives and knowledge sharing within the team.
- Build strong client relationships by consistently delivering high-quality outcomes.
What Were Looking For
- 4+ years experience working with ServiceNow and IT Service Management frameworks.
- Proven background in process design, configuration, and consulting.
- Experience across multiple ServiceNow modules (at least three of: ITSM, ITOM, CSM, HRSD, ITBM, FSM, ITAM, GRC).
- ServiceNow CSA (Certified System Administrator) required.
- At least three Certified Implementation Specialist (CIS) certifications.
- ITIL 4 Foundation certification.
- Strong communication skills with the ability to engage at all levels of a business.
- Track record of mentoring, problem-solving, and delivering projects in Agile environments. ....Read more...
Type: Permanent Location: Johannesburg,South Africa
Start: 23/12/2025
Salary / Rate: ZAR20000 - ZAR80000 per month
Posted: 2025-12-23 09:43:04
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Were hiring an Arabic-speaking ServiceNow Business Process Consultant to support transformation programmes across the Middle East.
This role requires fluent Arabic and hands-on ServiceNow experience.
To ensure a good fit for both sides, applications will only be considered from candidates who meet both requirements.
Key responsibilities
- Analyse and map business processes to ServiceNow capabilities
- Lead workshops with Arabic-speaking stakeholders
- Translate business requirements into ServiceNow solutions
- Support ServiceNow implementations across multiple modules including ITSM, IRM, ITOM, CSM, and SPM
- Act as the bridge between business and technical teams
Requirements
- Proven ServiceNow experience across any module, with experience in one or more of the following highly desirable: ITSM, IRM, ITOM, CSM, and SPM
- Fluent Arabic and English
- Strong process design and stakeholder engagement skills
- Experience working with Middle East clients is highly desirable
Package
An excellent package is on offer, including relocation support, visa sponsorship, school fees, medical cover, and additional benefits.
If this aligns with your background, apply directly or get in touch for more details. ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 19/12/2025
Salary / Rate: SAR28000 - SAR30000 per month, Benefits: Relocation Package, School Fees, Medical Insurance, Visa and more
Posted: 2025-12-19 12:03:04
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Were hiring an Arabic-speaking ServiceNow Business Process Consultant to support transformation programmes across the Middle East.
This role requires fluent Arabic and hands-on ServiceNow experience.
To ensure a good fit for both sides, applications will only be considered from candidates who meet both requirements.
Key responsibilities
- Analyse and map business processes to ServiceNow capabilities
- Lead workshops with Arabic-speaking stakeholders
- Translate business requirements into ServiceNow solutions
- Support ServiceNow implementations across multiple modules including ITSM, IRM, ITOM, CSM, and SPM
- Act as the bridge between business and technical teams
Requirements
- Proven ServiceNow experience across any module, with experience in one or more of the following highly desirable: ITSM, IRM, ITOM, CSM, and SPM
- Fluent Arabic and English
- Strong process design and stakeholder engagement skills
- Experience working with Middle East clients is highly desirable
Package
An excellent package is on offer, including relocation support, visa sponsorship, school fees, medical cover, and additional benefits.
If this aligns with your background, apply directly or get in touch for more details.
....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 17/12/2025
Salary / Rate: SAR60000 - SAR70000 per annum
Posted: 2025-12-17 13:35:04
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We are looking for an experienced ServiceNow project manager to lead and deliver ServiceNow implementation programmes across Saudi Arabia.
The ideal candidate will be fluent in Arabic and bring strong leadership capability, ensuring projects are completed on time, within scope, and to the highest quality standards.
Key Responsibilities:
Lead end-to-end ServiceNow implementation projects from planning through to delivery
Act as the primary point of contact for clients, stakeholders, and internal teams
Manage project scope, timelines, budgets, risks, and resources
Ensure effective communication and coordination across project teams, clients, and third-party vendors
Monitor project progress and produce regular status reports for management and clients
Drive process improvements and apply best practices in ServiceNow project management
Deliver workshops, meetings, and training sessions in Arabic when required
Requirements:
Proven experience managing ServiceNow projects or similar IT service management initiatives
Strong understanding of the ServiceNow platform and its modules
Excellent project management skills across Agile and Waterfall
Fluent Arabic communication along with strong English skills
PMP, Prince2, or similar certification is an advantage
Strong problem-solving, analytical, and stakeholder management skills
Ability to work independently and within a multicultural environment
Benefits:
Competitive salary and performance bonuses
Health insurance and additional benefits, including visa sponsorship and relocation package
Opportunities for professional development and support with ServiceNow certifications ....Read more...
Type: Permanent Location: Riyadh,Saudi Arabia
Start: 16/12/2025
Salary / Rate: SAR35000 - SAR37000 per annum, Benefits: Relocation package + medical Insurance + Visa Sponsorship
Posted: 2025-12-16 11:29:04
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Linking Humans is partnering with a global transformation consultancy operating at the intersection of business strategy, design, and technology.
ServiceNow plays a critical role in enabling enterprise-wide transformation, supporting complex operating models across private and public sector clients.
This is a senior consulting role for an experienced ServiceNow Architect who can operate at both the enterprise and domain level.
You will work closely with senior client stakeholders to define target architectures, shape roadmaps, and ensure ServiceNow is positioned as a core enabler of business transformation.
Role focus:
The role has two primary areas of responsibility:
- Supporting the development of enterprise-scale ServiceNow target architectures and roadmaps for large, complex clients
- Designing ServiceNow domain architectures aligned to wider enterprise transformation programmes
You will operate as a trusted advisor, combining technical authority with strong business and operating model understanding.
Key responsibilities
You will:
- Define ServiceNow architecture, design, and implementation approaches aligned to business strategy
- Architect and govern ServiceNow implementations across ITSM, ITOM, ITBM, and adjacent modules
- Advise clients on ServiceNow and industry best practices, including when to adopt standard capability versus tailoring to specific organisational needs
- Provide architectural leadership to delivery teams, guiding lead developers, process consultants, and project managers
- Design and oversee advanced configuration including workflows, UI components, scripts, security rules, and automation
- Architect MID Server designs supporting Discovery, Service Mapping, Event Management, Orchestration, and cloud integrations
- Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability
- Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models
Contribution beyond delivery
In addition to client work, you will have opportunities to contribute to:
- Business development through proposals, RFPs, bids, and client presentations
- Practice development including thought leadership, whitepapers, internal initiatives, and capability growth
- Personal learning and development through training, certifications, and structured career progression
Skills and experience
- Proven experience architecting ServiceNow across multiple service management domains
- Strong understanding of Service Management operating models and enterprise transformation
- ServiceNow Certified System Administrator and/or Certified Implementation Specialist
- Experience with business process modelling frameworks such as BPMN or UML
- Familiarity with Agile, ITIL, and delivery frameworks
- Experience designing architectures in multi-cloud and integrated enterprise environments
- Strong understanding of ServiceNow scripting and customisation capabilities
- Ability to balance standardisation, automation, resilience, and customer experience outcomes
Working environment
You will join a community of senior architects and consultants working across multidisciplinary teams.
The role offers exposure to complex transformation programmes, with the opportunity to shape both client outcomes and internal capability growth.
Hybrid working is embedded as standard.
While you will have a primary office base in the UK, flexibility is required for client assignments, which may occasionally involve short-notice travel.
What you can expect
- High-impact enterprise transformation work
- A strong consulting and architecture community
- Clear progression and investment in professional development
- Flexible benefits aligned to individual circumstances
- A culture that values inclusion, wellbeing, and sustainable delivery ....Read more...
Type: Permanent Location: Birmingham,England
Start: 12/12/2025
Salary / Rate: £60000 - £70000 per annum
Posted: 2025-12-12 11:22:05
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Location: United Kingdom
Security Clearance: (BPSS) Clearance
Employment Type: Permanent
Linking Humans is partnering with a UK-based organisation where ServiceNow underpins Customer Experience, Technology Experience, and Employee Experience at scale.
This role sits firmly between a hands-on developer and an architect and is designed for someone who can build, configure, and integrate across the platform with confidence.
This is a delivery-focused role.
You will be expected to configure, integrate, and troubleshoot ServiceNow applications day to day, working across multiple modules and experience layers.
Role overview
As a ServiceNow Implementation Specialist, you will be responsible for delivering end-to-end ServiceNow capabilities across customer, employee, and technology workflows.
You will work closely with senior consultants and architects while taking ownership of hands-on configuration and integration.
This role requires broad module coverage combined with strong technical depth.
If your experience is limited to a single area of the platform, this role will not be a fit.
Critical capability profile
To be successful in this role, you must be strongest across:
ITSM | CSM | HRSD | ITOM | ITAM | Experience Layer | Integrations
- Lack of exposure to CSM or HRSD will significantly limit effectiveness
- Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations
Essential ServiceNow modules
IT Service Management (ITSM)
This is the technical backbone of the role.
You must be confident in configuring and extending:
- Incident, Request, Change, and Problem Management
- CMDB alignment and service mapping dependencies
- SLAs, approvals, notifications, and service catalogue items
Most Technology Experience delivery will anchor here.
Customer Service Management (CSM)
Absolutely essential.
You will be building customer-facing workflows and experiences, including:
- Customer portals
- Case management
- Omnichannel configurations
- End-to-end customer journey workflows
Hands-on CSM configuration experience is critical.
HR Service Delivery (HRSD)
Core to the Employee Experience focus.
You must be able to design and configure:
- HR case management
- Employee journeys and lifecycle events
- Onboarding and transition workflows
- Employee-facing HR portals
IT Operations Management (ITOM)
Essential at an implementation level.
You should understand and configure:
- Discovery
- Service Mapping
- Event Management
Deep platform engineering knowledge is not required, but you must be able to integrate ITOM with ITSM and operational workflows.
IT Asset Management (ITAM)
Essential for Technology Experience delivery.
You should understand:
- Hardware and Software Asset Management concepts
- Asset lifecycles
- Integration between ITAM, CMDB, ITSM, and procurement
Employee Experience and Workplace Service Delivery
You should be comfortable delivering:
- Workplace Service Delivery
- Employee onboarding and transitions
- Employee-facing service experiences
Essential platform and technical capabilities
You are expected to configure, integrate, and troubleshoot.
- UI Builder and Service Portal
- Next Experience UI configuration
- Flow Designer and workflow automation
- IntegrationHub
- REST and SOAP APIs
- Data migration and data integrity management
- Awareness of Workflow Data Fabric and RaptorDB
Skills and experience
- Proven hands-on experience implementing ServiceNow across multiple modules
- Strong understanding of customer and employee journey design
- Proficiency in JavaScript and ServiceNow scripting fundamentals
- Experience integrating ServiceNow with external systems
- Ability to translate business requirements into working platform configuration
- Strong troubleshooting and problem-solving capability
- Comfortable working across IT, HR, and customer-facing teams
Security requirements
This role requires Baseline Personnel Security Standard (BPSS) clearance.
Additional checks may apply if you have lived outside the UK within the last three years.
Why consider this opportunity
- Broad exposure across the ServiceNow platform
- A genuinely hands-on delivery role with clear expectations
- Work across customer, employee, and technology experience use cases
- Strong investment in learning, certification, and long-term development
- Hybrid-first working with flexibility built into day-to-day delivery
If you are a ServiceNow professional who enjoys hands-on delivery, integration work, and building real-world workflows across the full platform, this role offers a strong next step. ....Read more...
Type: Permanent Location: London,England
Start: 12/12/2025
Salary / Rate: £85000 - £95000 per annum, Benefits: Excellent Benefits Package
Posted: 2025-12-12 10:43:04
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Location: United Kingdom
Security Clearance: SC Eligible
Employment Type: Permanent
Linking Humans is partnering with a leading organisation operating a mature, enterprise-scale ServiceNow environment.
ServiceNow is positioned as a strategic platform supporting customer, employee, and technology experience across the organisation.
This is a senior architect role with accountability across presales, programme leadership, and technical governance.
You will operate as a trusted advisor to senior stakeholders, shaping ServiceNow strategy, defining platform architecture, and ensuring high-quality delivery across complex client environments.
You will take ownership of ServiceNow architecture from early discovery through to implementation, working closely with executive stakeholders, delivery teams, and commercial functions.
The role requires a balance of technical authority, commercial awareness, and strong stakeholder engagement.
Key responsibilities include:
- Leading ServiceNow architecture across multi-module implementations
- Supporting presales activity, including discovery, architecture definition, proposals, and executive presentations
- Acting as the senior architectural authority across ServiceNow engagements
- Advising clients on platform strategy, roadmap planning, and value realisation
- Providing architectural governance and technical leadership across delivery teams
- Building and maintaining strong relationships across the ServiceNow partner ecosystem
This position is not focused on day-to-day configuration.
It is centred on setting technical direction, assuring quality, and enabling successful outcomes.
The following capabilities are essential for this role.
IT Service Management (ITSM)
Strong experience across Incident, Problem, Change, Request Management, CMDB alignment, service levels, and ITIL best practice.
This forms the foundation of most client engagements.
Customer Service Management (CSM)
Demonstrated experience designing end-to-end customer journeys, omnichannel case management, integrations, and Customer experience-focused value propositions.
HR Service Delivery (HRSD)
Proven capability in architecting HR case management, employee journeys, lifecycle events, and aligning HR processes to broader employee experience strategies.
Employee Service Center
Clear understanding of how the Employee Service Center operates as the unified entry point for employee services across IT, HR, Facilities, and shared services.
Case and Knowledge Management
Strong knowledge of knowledge architecture, deflection strategies, operational metrics, and continuous improvement across HRSD and CSM.
Performance Analytics
Ability to design and present meaningful dashboards, KPIs, and executive-level insight that demonstrate platform value, performance, and ROI.
Platform fundamentals
You must be technically authoritative across:
- Flow Designer and workflow automation
- Integrations and data migration
- Scripting fundamentals to guide teams and challenge designs
- Security, roles, and ServiceNow data model principles
Hands-on configuration is not required on a daily basis; technical credibility and architectural leadership are essential.
Skills and experience
- Proven experience as a ServiceNow Architect or senior consulting lead
- Strong background working with enterprise clients and complex stakeholder groups
- Ability to communicate technical concepts clearly to non-technical audiences, including executive leadership
- Experience supporting sales cycles, presales workshops, and complex proposals
- Strong analytical and problem-solving capability
- Understanding of change management, adoption, and organisational impact
Security requirements
This role requires eligibility for Security Check (SC) clearance.
Applicants must have resided continuously in the United Kingdom for the last five years and meet standard clearance criteria.
Why consider this opportunity
- ServiceNow is a core strategic platform with long-term investment
- Exposure to complex, high-profile transformation programmes
- Clear opportunity to influence platform strategy and delivery outcomes
- Strong commitment to professional development and career progression
....Read more...
Type: Permanent Location: London,England
Start: 12/12/2025
Salary / Rate: AED95000 - AED110000 per annum
Posted: 2025-12-12 10:10:08
