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ð§ ServiceNow CSM/HRSD Implementation Specialist
ð UK-Based | ð» Hybrid/Remote (London occasionally)| ð¡ï¸ SC Clearance Required
ð¼ Permanent Position
I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNow specialist to join their Digital team.
You'll be hands-on across Customer, Technology, and Employee Experience workflows, think CSM, CRM, HRSD, and more.
If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle this one's for you.
Ideal experience includes:
- Proven background in ServiceNow development & configuration
- Strong integration skills (REST/SOAP, IntegrationHub)
- Experience with UI Builder, Service Portal, and Next Experience
- Solid understanding of customer journeys & employee lifecycle touchpoints
- Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience
- Contributed to solution design and bid work within a service provider
- Experience with Agentic AI/Now Assist would be a bonus
SC clearance is required (or eligibility for it).
For the right candidate with the right experience, the role offers up to £100,000 per annum plus an exceptional benefits package.
ð Interested? Lets chat apply with your CV to find out more. ....Read more...
Type: Permanent Location: London,England
Start: 10/07/2025
Salary / Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.
Posted: 2025-07-10 11:57:04
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Join a high-growth ServiceNow Partner expanding across the UK market.
Were hiring a driven Sales Account Executive to spearhead new business growth across the UK.
If youre experienced in selling ServiceNow solutions or IT transformation services, this is your chance to work remotely, earn uncapped commission, and make a real impact in a high-performing team.
Key Responsibilities:
- Own the full sales cycle from lead generation through to close targeting enterprise and mid-market accounts.
- Build strong relationships with senior IT and business stakeholders, identifying pain points and positioning tailored ServiceNow solutions.
- Develop and execute go-to-market strategies to drive new logo acquisition across targeted verticals.
- Collaborate with technical pre-sales, marketing, and delivery teams to shape proposals, demos, and pricing.
- Accurately manage pipeline, forecasting, and reporting using modern sales tools.
About You:
- Proven track record in ServiceNow sales, or enterprise software / IT services sales with a strong understanding of the ServiceNow ecosystem.
- Comfortable working in a fast-paced, growth-driven environment.
- Skilled in consultative selling and confident engaging C-level stakeholders.
- Self-motivated, target-driven, and able to work independently in a remote-first setup.
- UK-based with full right to work.
- Knowledge of ServiceNow licensing models, partner ecosystem, and value propositions is a strong advantage.
Whats on Offer:
- £70k£100k base salary + uncapped commission structure.
- Fully remote working across the UK.
- Autonomy to shape your role and go after high-value opportunities.
- Join a supportive and fast-growing ServiceNow Partner with ambitious plans.
- Clear progression path and opportunity to step into a leadership role.
Interested?
Apply now or reach out for a confidential conversation were shortlisting now. ....Read more...
Type: Permanent Location: Remote work,England
Start: 05/07/2025
Salary / Rate: £70000 - £100000 per annum, Benefits: plus bonus
Posted: 2025-07-05 16:21:05
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A leading digital consultancy and ServiceNow Partner is seeking an Arabic-speaking Technical Consultant to join their on-site delivery team in Abu Dhabi.
This role is focused on driving high-value ServiceNow implementations for enterprise clients across the region.
You'll be a key player in shaping and deploying ServiceNow solutions, working directly with stakeholders and technical teams to design and configure robust workflows, integrations, and custom applications.
The Role Will Involve:
- Deploying ServiceNow modules end-to-end, with a focus on quality, scalability, and client satisfaction.
- Capturing business requirements from Arabic-speaking clients and translating them into technical solutions.
- Developing scripts, automation, and integrations within the ServiceNow platform.
- Collaborating with internal teams and client-side resources to ensure smooth delivery and post-go-live support.
- Maintaining best practices, documentation, and technical standards throughout the project lifecycle.
You Will Need:
- Professional fluency in Arabic and English (spoken and written).
- A degree or diploma in Computer Science or a related technical discipline.
- Current certification in both:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - Practical experience with technical ServiceNow delivery including scripting (JavaScript), configuration, and third-party integrations.
- Strong communication and stakeholder engagement skills, ideally with experience in government or enterprise environments.
Whats in it for You:
- Work on-site in Abu Dhabi for a recognised organisation in the UAE.
- Join a high-performing, collaborative team delivering mission-critical projects in the UAE.
- Full visa sponsorship and relocation assistance available.
- Long-term opportunity with continuous ServiceNow training and certifications.
Interested in relocating to the UAE or already based in Abu Dhabi?
Wed love to speak with you.
Submit your CV or contact us directly to learn more. ....Read more...
Type: Permanent Location: Abu Dhabi,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED16000 - AED23000 per month, Benefits: Relocation package + visa sponsorship
Posted: 2025-07-05 15:58:04
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A leading ServiceNow Partner is seeking an experienced Arabic-speaking Project Manager to oversee the delivery of ServiceNow programmes across the UAE.
Based in either Dubai or Abu Dhabi, this role is pivotal in ensuring the successful implementation of complex ServiceNow solutions for high-profile public and private sector clients.
You will be the key interface between stakeholders, technical teams, and ServiceNow leadership ensuring projects are delivered on time, within scope, and to the highest standards.
Key Responsibilities:
- Lead end-to-end project delivery of ServiceNow implementations, upgrades, and enhancements.
- Work closely with Arabic-speaking clients to manage expectations, scope, timelines, and budgets.
- Define project plans, allocate resources, and manage risks and dependencies throughout the lifecycle.
- Facilitate workshops, progress meetings, and governance sessions in both Arabic and English.
- Coordinate internal teams and third-party vendors to ensure seamless execution and issue resolution.
- Track project KPIs, prepare regular status reports, and manage stakeholder communications.
Requirements:
- Fluent in Arabic and English (written and spoken) essential.
- Proven experience delivering ServiceNow projects, ideally in a consulting or partner environment.
- Strong understanding of the ServiceNow platform and its core modules (ITSM, ITOM, HRSD, etc.).
- Excellent leadership, communication, and stakeholder management skills.
- Experience managing enterprise-level projects with cross-functional delivery teams.
- Relevant certifications are highly desirable:
Project Management (PMP, PRINCE2, Agile/Scrum)
ServiceNow certifications (CSA, CIS) are a plus.
- Ability to work on-site in either Dubai or Abu Dhabi.
Whats in it for you:
- Join a market-leading ServiceNow Partner with a growing footprint in the Middle East.
- Play a lead role in delivering digital transformation projects that make a real impact.
- Excellent salary, visa sponsorship, and relocation assistance provided.
- Career progression, ongoing training, and access to ServiceNow certifications.
- A collaborative, multicultural team environment focused on quality and innovation.
Interested in driving high-impact ServiceNow projects in the UAE?
Apply now or get in touch with us directly to learn more about this opportunity. ....Read more...
Type: Permanent Location: United Arab Emirates,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED25000 - AED35000 per month, Benefits: visa sponsorship & relocation package
Posted: 2025-07-05 15:45:05
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A top-tier ServiceNow Partner is looking for an experienced Senior Technical Architect to lead the design and delivery of enterprise-grade ServiceNow solutions across major transformation programmes in the UAE.
This is a senior-level, client-facing position requiring both technical depth and strategic leadership.
Fluency in Arabic and English is essential.
Youll act as the lead architect across complex ServiceNow projects, shaping solution architecture, providing technical governance, and working closely with stakeholders to ensure best-in-class delivery.
Key Responsibilities:
- Own the end-to-end architecture of ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, SecOps, or CSM).
- Lead the technical design, implementation strategy, and integration of ServiceNow with external systems.
- Work directly with Arabic-speaking stakeholders to gather technical and business requirements.
- Provide architectural oversight, design reviews, and quality assurance throughout the delivery lifecycle.
- Lead and mentor technical consultants and developers, ensuring platform scalability and performance.
- Define standards, governance, and reusable frameworks aligned with best practices and business outcomes.
- Stay current with platform updates and ensure clients benefit from the latest ServiceNow capabilities.
Required Experience:
- Fluent in Arabic and English (written and spoken).
- 7+ years of experience in ServiceNow architecture and technical leadership roles.
- Strong delivery track record across complex, enterprise-scale ServiceNow implementations.
- Deep technical understanding of multiple ServiceNow modules and platform features.
- Expert-level skills in scripting (JavaScript, Glide), integrations (REST/SOAP), data modelling, and performance optimisation.
- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Technical Architect (CTA) preferred or working toward.
- ITIL certification is an advantage.
Whats on Offer:
- Join a well-respected ServiceNow Partner delivering digital transformation across the Middle East.
- Work on high-profile projects in public and private sectors.
- Competitive tax-free salary, visa sponsorship, and full relocation support.
- Career advancement opportunities, including funded certifications and leadership development.
- A collaborative, fast-paced environment with support from experienced architects and consultants.
Ready to lead cutting-edge ServiceNow solutions in the UAE?
Apply now or contact us for a confidential conversation about this opportunity. ....Read more...
Type: Permanent Location: United Arab Emirates,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED25000 - AED35000 per month
Posted: 2025-07-05 15:44:04
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A leading ServiceNow Partner is hiring an experienced ServiceNow Process Architect to join their team on-site in either Dubai or Abu Dhabi.
This is a key strategic role, focused on designing, optimising, and governing ServiceNow processes for enterprise clients across the region.
Youll work closely with stakeholders and delivery teams to ensure ServiceNow solutions are aligned with business goals and industry best practices.
This role requires fluency in Arabic and a strong understanding of both business process design and platform capability.
Role Responsibilities:
- Lead process design and optimisation activities across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage Arabic-speaking clients to understand current processes and define future-state workflows.
- Translate business requirements into scalable, platform-aligned solutions.
- Define governance frameworks, standards, and documentation to support long-term platform strategy.
- Facilitate workshops and stakeholder sessions in both Arabic and English.
- Partner with technical consultants, developers, and architects to deliver high-quality implementations.
What Youll Bring:
- Fluency in Arabic and English (written and verbal).
- Proven experience as a Process Architect, Business Process Consultant, or similar role within ServiceNow projects.
- Strong background in ITSM/ITOM or related domains.
- Hands-on knowledge of ServiceNow capabilities, platform logic, and workflows.
- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITIL or additional ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
- Excellent communication, facilitation, and documentation skills.
Whats On Offer:
- On-site role based in either Dubai or Abu Dhabi.
- Work with a leading ServiceNow Partner on major transformation programmes.
- Competitive salary, visa sponsorship, and relocation support if required.
- Career development through funded certifications and internal mentoring.
- Join a high-performing, multicultural team in one of the regions most exciting tech environments.
Interested in advancing your ServiceNow career in the UAE?
Apply now or get in touch for a confidential discussion. ....Read more...
Type: Permanent Location: United Arab Emirates,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED23000 - AED30000 per month, Benefits: plus visa, relocation package and more
Posted: 2025-07-05 15:43:05
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A leading ServiceNow Partner is seeking a skilled Process Consultant with proven ServiceNow experience to join their growing delivery team in the UAE.
Based in Dubai or Abu Dhabi, you'll be responsible for shaping, improving, and aligning business processes within the ServiceNow platform for major clients across the region.
This role sits at the intersection of business analysis and platform capability ideal for someone who understands both process optimisation and how ServiceNow enables it.
Key Responsibilities:
- Engage with stakeholders to capture, analyse, and optimise business processes across ITSM, HRSD, CSM, or related areas.
- Translate business needs into functional requirements and collaborate with technical teams to deliver fit-for-purpose ServiceNow solutions.
- Conduct workshops, process assessments, and gap analyses to support transformation initiatives.
- Produce clear documentation including process maps, user stories, and functional specifications.
- Contribute to best practices, governance standards, and user adoption strategies.
What Were Looking For:
- Solid experience working on ServiceNow projects ideally within a consultancy or enterprise environment.
- Proven track record in process analysis, process mapping, or business process consulting.
- Strong understanding of ServiceNow capabilities and how they support process automation and service delivery.
- Excellent communication skills and the ability to work with cross-functional teams.
- Based in or willing to relocate to Dubai or Abu Dhabi.
- Arabic language skills are a plus, but not essential.
Desirable Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundation certification
Why Apply:
- Work on high-impact ServiceNow transformation programmes with major organisations in the region.
- Join a collaborative, forward-thinking team within a trusted ServiceNow Partner.
- Competitive salary, visa sponsorship, and relocation support.
- Career development, ongoing certifications, and long-term growth in the ServiceNow ecosystem.
Ready to take your ServiceNow consulting career to the next level in the UAE?
Apply now or reach out for a confidential discussion. ....Read more...
Type: Permanent Location: United Arab Emirates,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED14000 - AED17000 per month, Benefits: plus package
Posted: 2025-07-05 15:40:07
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A top-tier ServiceNow Partner is looking for an experienced Senior Technical Architect to lead the design and delivery of enterprise-grade ServiceNow solutions across major transformation programmes in the UAE.
This is a senior-level, client-facing position requiring both technical depth and strategic leadership.
Fluency in Arabic and English is essential.
Youll act as the lead architect across complex ServiceNow projects, shaping solution architecture, providing technical governance, and working closely with stakeholders to ensure best-in-class delivery.
Key Responsibilities:
- Own the end-to-end architecture of ServiceNow solutions across multiple modules (ITSM, ITOM, HRSD, SecOps, or CSM).
- Lead the technical design, implementation strategy, and integration of ServiceNow with external systems.
- Work directly with Arabic-speaking stakeholders to gather technical and business requirements.
- Provide architectural oversight, design reviews, and quality assurance throughout the delivery lifecycle.
- Lead and mentor technical consultants and developers, ensuring platform scalability and performance.
- Define standards, governance, and reusable frameworks aligned with best practices and business outcomes.
- Stay current with platform updates and ensure clients benefit from the latest ServiceNow capabilities.
Required Experience:
- Fluent in Arabic and English (written and spoken).
- 7+ years of experience in ServiceNow architecture and technical leadership roles.
- Strong delivery track record across complex, enterprise-scale ServiceNow implementations.
- Deep technical understanding of multiple ServiceNow modules and platform features.
- Expert-level skills in scripting (JavaScript, Glide), integrations (REST/SOAP), data modelling, and performance optimisation.
- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ServiceNow Certified Technical Architect (CTA) preferred or working toward.
- ITIL certification is an advantage.
Whats on Offer:
- Join a well-respected ServiceNow Partner delivering digital transformation across the Middle East.
- Work on high-profile projects in public and private sectors.
- Competitive tax-free salary, visa sponsorship, and full relocation support.
- Career advancement opportunities, including funded certifications and leadership development.
- A collaborative, fast-paced environment with support from experienced architects and consultants.
Ready to lead cutting-edge ServiceNow solutions in the UAE?
Apply now or contact us for a confidential conversation about this opportunity. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED25000 - AED35000 per annum
Posted: 2025-07-05 15:17:05
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A leading ServiceNow Partner is hiring an experienced ServiceNow Process Architect to join their team on-site in either Dubai or Abu Dhabi.
This is a key strategic role, focused on designing, optimising, and governing ServiceNow processes for enterprise clients across the region.
Youll work closely with stakeholders and delivery teams to ensure ServiceNow solutions are aligned with business goals and industry best practices.
This role requires fluency in Arabic and a strong understanding of both business process design and platform capability.
Role Responsibilities:
- Lead process design and optimisation activities across ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
- Engage Arabic-speaking clients to understand current processes and define future-state workflows.
- Translate business requirements into scalable, platform-aligned solutions.
- Define governance frameworks, standards, and documentation to support long-term platform strategy.
- Facilitate workshops and stakeholder sessions in both Arabic and English.
- Partner with technical consultants, developers, and architects to deliver high-quality implementations.
What Youll Bring:
- Fluency in Arabic and English (written and verbal).
- Proven experience as a Process Architect, Business Process Consultant, or similar role within ServiceNow projects.
- Strong background in ITSM/ITOM or related domains.
- Hands-on knowledge of ServiceNow capabilities, platform logic, and workflows.
- Certifications required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITIL or additional ServiceNow certifications (e.g., ServiceNow Certified Application Developer) are a plus.
- Excellent communication, facilitation, and documentation skills.
Whats On Offer:
- On-site role based in either Dubai or Abu Dhabi.
- Work with a leading ServiceNow Partner on major transformation programmes.
- Competitive salary, visa sponsorship, and relocation support if required.
- Career development through funded certifications and internal mentoring.
- Join a high-performing, multicultural team in one of the regions most exciting tech environments.
Interested in advancing your ServiceNow career in the UAE?
Apply now or get in touch for a confidential discussion. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED23000 - AED30000 per annum, Benefits: plus visa, relocation package and more
Posted: 2025-07-05 15:07:04
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Are you a fluent Arabic-speaking ServiceNow expert ready to make a real impact?
We are partnering with a leading ServiceNow Partner that is expanding its consultancy team and seeking an experienced ServiceNow Technical Consultant with fluency in Arabic.
This is a fantastic opportunity to work on high-profile implementations across international markets.
Key Responsibilities:
- Lead and deliver full lifecycle ServiceNow implementations and technical solutions.
- Engage directly with Arabic-speaking clients to gather requirements and translate them into effective configurations.
- Customise ServiceNow applications using scripting (JavaScript), workflows, UI policies, business rules, and integrations.
- Collaborate with cross-functional teams to ensure successful delivery of ServiceNow projects.
- Support ongoing enhancements, maintenance, and client training as needed.
Requirements:
- Fluent in Arabic and English (spoken and written).
- Degree or Diploma in Computer Science, Information Systems or a related field.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS).
- Solid hands-on experience in technical delivery of ServiceNow solutions.
- Strong problem-solving skills and ability to work autonomously or within a wider team.
Whats in it for you:
- Work with a globally recognised ServiceNow Partner.
- Engage in projects across the UK and the Middle East.
- Career development, funded certifications, and technical mentoring.
- Flexible remote working options.
- Inclusive and high-performing team environment.
Interested?
Apply now or contact us directly for a confidential discussion about this opportunity.
We look forward to helping you take the next step in your ServiceNow career. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 05/07/2025
Salary / Rate: AED16000 - AED23000 per annum, Benefits: visa sponsorship, relocation package: 3 months paid accommodation & flights
Posted: 2025-07-05 14:50:05
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ð§ ServiceNow Consultant Cape Town
ð On-site | ð Permanent | ð Global Exposure
ð° Competitive Salary + Strong Career Progression
I'm hiring for a ServiceNow Consultant to join a newly built team at a growing global consultancy with strong UK and international connections.
This is an exciting opportunity to be part of a founding Cape Town team, supporting high-impact ServiceNow implementations across ITSM, ITOM, HRSD, APM, and SPM.
Youll work closely with UK-based teams and clients, help drive ServiceNow adoption, and support both client environments and internal platform needs.
A great mix of technical, business, and stakeholder-facing work.
What were looking for:
- 3+ years of ServiceNow consulting experience
- Hands-on with ITSM Pro, ITOM Discovery, HRSD, APM, SPM
- Confident working with both technical teams and business users
- Experience delivering scalable, high-quality ServiceNow solutions
- Certifications like CSA, CIS, or CAD are a big plus
- Familiarity with private markets or investment platforms (bonus)
Youll get to shape how the team grows, work on complex problems, and contribute directly to platform design and strategy.
ð© Interested in growing your ServiceNow career in a high-impact, international environment? Get in touch for more details or to apply. ....Read more...
Type: Permanent Location: Northern Cape,South Africa
Start: 02/07/2025
Salary / Rate: Competitive Salary & Comprehensive Benefits Package
Posted: 2025-07-02 11:31:06
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ð§ Head of Managed Services ITSM / ServiceNow
ð UK-Based (Fully Remote with occasional client visit) | ð¼ Permanent
ð° Up to £70k | Excellent Package
I'm hiring for a Head of Managed Services on behalf of growing boutique consultancy delivering cutting-edge ITSM solutions.
This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms.
Youll lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.
Ideal experience includes:
- 4+ years managing high-performing service delivery or MSP functions
- Deep understanding of a ServiceNow modules ITSM, ITOM, or CSM
- Strong commercial and strategic thinking, you know how to build profitable, scalable services
- Proven ability to manage distributed teams and suppliers
- ITIL Foundation (certs in ServiceNow highly desirable)
Youll be joining a dynamic environment with real influence over platform strategy and service innovation.
ð© Interested? Apply with your CV today. ....Read more...
Type: Permanent Location: London,England
Start: 02/07/2025
Salary / Rate: Annual company bonus, pension scheme, healthcare plan
Posted: 2025-07-02 11:31:04
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One of our trusted clients, a rapidly growing ServiceNow consulting firm is seeking a skilled and motivated (Senior) ServiceNow Solution Architect to join their expanding team in Germany.
This organisation delivers complex, enterprise-level implementations across various industries and places strong emphasis on innovation, collaboration, and quality delivery.
This is a remote-first role offering the chance to shape high-impact projects, influence architecture decisions, and collaborate with a strong international delivery team.
Key Responsibilities
- Own the technical design and implementation of end-to-end ServiceNow solutions for enterprise clients.
- Work directly with stakeholders to understand business goals and translate them into scalable platform architecture.
- Configure and deploy tailored applications and modules within the ServiceNow ecosystem.
- Collaborate with internal teams to ensure timely and high-quality project delivery.
- Drive integration efforts with third-party systems and platforms.
- Promote knowledge sharing, mentor junior consultants, and support continuous improvement.
What We're Looking For
- Minimum 5 years of hands-on experience implementing ServiceNow solutions in complex environments.
- Expertise in at least one of the following modules: CSM, FSM, SPM, or SOM.
- Strong understanding of the ServiceNow platform architecture and technical capabilities.
- Experience integrating ServiceNow with external systems using APIs (REST, SOAP).
- ServiceNow certifications such as CSA, CIS, or CAD are a strong advantage.
- Agile/Scrum project experience is desirable.
- Proficiency in German (C1) and English is essential.
- Willingness to travel within Germany.
....Read more...
Type: Permanent Location: Walldorf,Germany
Start: 30/06/2025
Salary / Rate: â¬75000 - â¬100000 per annum, Benefits: plus Visa Sponsorship & Relocation Package
Posted: 2025-06-30 10:39:04
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About the Role
A leading ServiceNow Partner in the UAE is looking for a ServiceNow Technical Architect to join their growing team of specialists.
This is a senior-level opportunity to lead large-scale digital transformation projects across the region, with end-to-end responsibility for the technical design, architecture, and successful delivery of ServiceNow solutions.
Whether your expertise lies in ITSM, ITOM, HRSD, CSM, SecOps, or a combination, this role offers the opportunity to work on enterprise-level projects with major clients while enjoying all the benefits of a tax-free income and relocation support.
Key Responsibilities
- Lead the technical design and architecture of complex ServiceNow implementations
- Work closely with functional consultants, project managers, and developers to ensure delivery excellence
- Translate business requirements into scalable ServiceNow solutions
- Define and lead integration strategies across third-party systems and data sources
- Maintain platform best practices, governance, and configuration standards
- Provide technical mentorship to development teams
- Engage directly with clients to deliver solutions that align with their digital transformation goals
Requirements
- Minimum 5 years hands-on ServiceNow experience
- Proven experience as a Technical Architect or Senior Developer on enterprise projects
- Strong knowledge of multiple modules (e.g.
ITSM, ITOM, HRSD, CSM, SecOps)
- Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting
- Strong client engagement and solution design capabilities
- ServiceNow certifications preferred: CAD, CTA, CIS
Benefits Package
- AED 23,000 AED 30,000 per month (tax-free salary)
- 3 months' free accommodation on arrival
- Visa sponsorship provided
- Medical insurance (comprehensive coverage)
- Sick pay, annual leave, maternity leave, and bereavement leave
- Gratuity payment as per UAE labour law
- Relocation support and onboarding assistance
This is a unique opportunity for a senior ServiceNow professional ready to advance their career in one of the worlds fastest-growing tech regions, with world-class lifestyle and financial benefits.
Apply now or contact the team at Linking Humans for a confidential conversation. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 10/06/2025
Salary / Rate: AED23000 - AED30000 per month, Benefits: plus Visa Sponsorship & Relocation Package
Posted: 2025-06-10 20:27:04
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About the Role
We are partnering with a growing ServiceNow Partner to recruit an experienced ServiceNow Process Consultant to join their consulting practice in Johannesburg.
This role is ideal for someone who excels at aligning business processes with the capabilities of the ServiceNow platform, ensuring value-driven outcomes and successful adoption.
As a Process Consultant, you will work closely with clients to understand their current operations, identify areas for improvement, and design ServiceNow-enabled process solutions across ITSM and related modules.
This is a client-facing, delivery-focused position suited to someone with strong analytical skills and a deep understanding of ITIL-based service management practices.
Key Responsibilities
- Engage with stakeholders to gather business and process requirements
- Analyse current workflows and identify opportunities for process optimisation
- Define and document target processes that align with ServiceNow functionality
- Support configuration teams by translating business needs into user stories or technical requirements
- Facilitate workshops, user training, and process walkthroughs
- Contribute to ServiceNow solution design sessions, ensuring alignment between process and platform capabilities
- Support testing, adoption, and continuous improvement initiatives
- Work across ITSM, Incident, Problem, Change, Request, Knowledge, and CMDB modules
Required Skills and Experience
- 3+ years of experience in a ServiceNow or IT Service Management consulting role
- Deep understanding of ITIL principles and service management best practices
- Hands-on involvement in ServiceNow implementations or improvement projects
- Strong stakeholder engagement and communication skills
- Ability to document processes clearly and translate requirements into user stories
- Experience facilitating workshops and stakeholder interviews
- Exposure to Agile delivery methodologies
Desirable
- ServiceNow certifications (e.g.
ITSM, CAD, or CIS modules)
- Familiarity with additional modules such as ITOM, HRSD, or SPM
- Experience working with public sector or enterprise clients
- ITIL v3 or v4 certification
Whats on Offer
- Competitive monthly salary and incentive package
- Flexible, hybrid working model with Johannesburg office access
- Work with a growing and supportive ServiceNow Partner
- Opportunities to work on large-scale projects and develop your consulting skillset
- Ongoing training and ServiceNow certification support
If you are a driven ServiceNow Process Consultant looking for your next challenge in a high-impact, client-facing role, we want to hear from you.
Apply now or contact Linking Humans for a confidential conversation. ....Read more...
Type: Permanent Location: Johannesburg,South Africa
Start: 10/06/2025
Salary / Rate: ZAR80000 - ZAR110000 per month
Posted: 2025-06-10 20:14:03
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About the Role
We are seeking a highly capable ServiceNow Solutions Consultant to join a dynamic and collaborative team working in Cape Town, South Africa.
This is a senior-level, hands-on consulting role focused on the implementation and optimisation of key ServiceNow modules, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
You will act as a trusted advisor, working at the intersection of business needs and technical capability, translating client objectives into best-in-class ServiceNow solutions.
The role is suited to someone who can build strong stakeholder relationships, drive value through effective solution design, and contribute meaningfully to high-quality ServiceNow project delivery.
Key Responsibilities
- Lead and support technical engagements across multiple ServiceNow implementations
- Design and deliver robust ServiceNow solutions aligned to client requirements
- Collaborate with cross-functional teams in South Africa, London, and third-party vendors
- Act as a bridge between business stakeholders and ServiceNow platform teams
- Translate business requirements into functional specifications and technical configurations
- Contribute to platform optimisation, governance, and ongoing enhancement
- Provide informal mentoring and technical guidance to team members where appropriate
- Ensure solution delivery is consistent with ServiceNow best practices and standards
Required Experience and Skills
- Proven hands-on experience with ServiceNow platform implementations
- Solid exposure to multiple modules such as ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM
- Strong understanding of both technical configuration and business process alignment
- Comfortable translating business objectives into technical deliverables
- Experience working in hybrid teams across international time zones
- Excellent communication, stakeholder management, and solution presentation skills
- Ability to work independently and drive outcomes in a structured, quality-focused manner
Desirable
- ServiceNow certifications (e.g.
CAD, CIS in relevant modules)
- Familiarity with Agile or iterative project methodologies
- Exposure to enterprise-level ServiceNow deployments or large transformation programmes
- Prior consulting or client-facing experience in a services or delivery-led environment
What You Can Expect
- Competitive salary package with performance-based incentives
- Flexible hybrid working model, based in Cape Town
- Opportunity to work with global clients and enterprise-scale projects
- Collaborative, high-performance culture with clear career progression
- Support for training, development, and further ServiceNow certification
If you're an experienced ServiceNow professional looking to take your consulting career to the next level in a highly supportive and international environment, wed love to hear from you. ....Read more...
Type: Permanent Location: Cape Town,South Africa
Start: 10/06/2025
Salary / Rate: ZAR75000 - ZAR83000 per month
Posted: 2025-06-10 19:28:04
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About the Role
We are working with a leading ServiceNow Partner who is seeking a skilled and experienced ServiceNow Technical Architect to join their high-performing team.
This role is based in either Johannesburg or Cape Town, offering a hybrid working model and the opportunity to work on large-scale enterprise projects across a wide range of industries.
As a Technical Architect, you will play a key role in designing, leading, and delivering ServiceNow solutions that align with clients business objectives.
This is a senior-level role, ideal for someone who thrives in a fast-paced, client-focused environment.
Key Responsibilities
- Lead the end-to-end technical design and architecture of ServiceNow implementations
- Translate complex business requirements into robust, scalable technical solutions
- Work closely with consultants, developers, and project managers to ensure successful delivery
- Define integration strategies and interface with external systems and data sources
- Provide technical leadership and mentorship to development teams
- Stay up to date with platform capabilities and promote continuous innovation
Requirements
- Minimum of 5 years of hands-on ServiceNow experience
- Proven experience as a Technical Architect in enterprise environments
- Strong expertise in at least two of the following modules: ITSM, ITOM, HRSD, CSM, SecOps
- Proficient in JavaScript, Glide, and ServiceNow APIs (REST/SOAP)
- Strong client-facing and stakeholder engagement skills
- ServiceNow certifications preferred (CTA, CAD, CIS)
Desirable Skills
- Experience with enterprise or public sector clients
- Knowledge of Agile, DevOps, or CI/CD frameworks
- Leadership or mentoring experience in technical teams
Whats on Offer
- Competitive monthly salary and performance-based bonuses
- Hybrid working model with flexibility to suit your lifestyle
- Career development within a top-tier ServiceNow partner
- Ongoing training and certification support
- A collaborative team culture with opportunities to lead and grow
If you're an experienced ServiceNow Technical Architect ready to take the next step in your career, wed love to hear from you.
Apply now or contact us for a confidential conversation. ....Read more...
Type: Permanent Location: Cape Town,South Africa
Start: 10/06/2025
Salary / Rate: ZAR77000 - ZAR84000 per month
Posted: 2025-06-10 19:16:04
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We are currently seeking a talented and experienced ServiceNow Process Consultant to join a leading organisation in Dubai.
This is a key role for someone who thrives on shaping and optimising business processes through the ServiceNow platform and is ready to drive digital transformation in a fast-paced environment.
About the Role As a ServiceNow Process Consultant, you will be responsible for analysing, designing, and implementing business processes on the ServiceNow platform, working closely with clients to understand their needs and deliver scalable, value-driven solutions.
This is a client-facing role requiring strong business acumen, deep knowledge of ServiceNow capabilities, and a solid understanding of IT and business processes.
Key Responsibilities
- Engage with stakeholders to gather and analyse business requirements
- Design and optimise end-to-end processes using ServiceNow best practices
- Configure and customise ServiceNow modules to align with business goals
- Work across ServiceNow applications including ITSM, HRSD, CSM, and more
- Facilitate workshops, training, and documentation for key users and stakeholders
- Support testing, UAT, and change management activities
Requirements
- Proven experience as a ServiceNow Process Consultant or Business Analyst
- Strong understanding of ServiceNow platform capabilities and modules
- Experience in process design and optimisation, ideally across ITIL-based environments
- Excellent communication and client-facing skills
- ServiceNow certifications (e.g., Certified Implementation Specialist) are highly desirable
- Previous experience working in the Middle East is a plus
Why Apply?
- Join a high-performing team delivering cutting-edge ServiceNow solutions
- Work with enterprise clients across diverse sectors in the UAE
- Attractive tax-free salary and benefits package
- Career progression and continuous learning opportunities
- Work in one of the most dynamic and tech-forward regions in the world
If you're a skilled ServiceNow Process Consultant looking to take your career to the next level in Dubai, we'd love to hear from you.
Apply now or contact us directly for a confidential conversation. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 06/06/2025
Salary / Rate: AED16000 - AED23000 per annum, Benefits: Visa Sponsorship, 3 months paid accommodation, relocation package
Posted: 2025-06-06 14:10:05
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We are working with a leading organisation seeking an experienced Dynatrace Specialist to join their growing IT operations team in Abu Dhabi, UAE. This is a fantastic opportunity for someone who has a strong background in enterprise-scale Dynatrace implementations and is confident communicating with both technical teams and senior stakeholders.
About the Role
As a Dynatrace Specialist, you will play a key role in delivering robust monitoring solutions across large, complex environments.
Youll be responsible for leading and supporting Dynatrace deployments, working closely with architecture teams to ensure visibility and performance optimisation across business-critical applications.
This role demands a proactive communicator with deep experience in enterprise-level deployments and a solid understanding of on-premise application architecture.
Key Responsibilities
- Lead and support the implementation of Dynatrace across large-scale and enterprise environments
- Collaborate with architects and infrastructure teams to ensure optimal deployment and integration
- Design and deliver end-to-end monitoring solutions tailored to the clients application architecture
- Provide expert guidance on performance tuning, issue diagnosis, and root cause analysis
- Communicate effectively with technical and non-technical stakeholders
- Develop and maintain documentation for implementation standards and best practices
Requirements
- Minimum of 5 years' experience in Dynatrace implementation projects
- Proven track record in large-scale and enterprise Dynatrace deployments
- Strong understanding of on-premise application architecture
- Excellent communication and stakeholder engagement skills
- Ability to work independently and as part of a broader project delivery team
- Dynatrace certifications are a plus
Why Join?
- Be part of complex, high-impact projects with global organisations
- Join a forward-thinking team at the forefront of performance monitoring solutions
- Long-term career growth and technical development opportunities
If you are a seasoned Dynatrace professional looking to take on large-scale challenges in enterprise environments, we want to hear from you.
Apply now or contact us directly for a confidential conversation. ....Read more...
Type: Permanent Location: Abu Dhabi,United Arab Emirates
Start: 06/06/2025
Salary / Rate: AED16000 - AED23000 per annum, Benefits: Visa Sponsorship, 3 months paid accommodation, relocation package
Posted: 2025-06-06 13:55:06
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Linking Humans is proud to be working with a leading ServiceNow partner in the Middle East, currently looking to hire an experienced Arabic-speaking ServiceNow Project Manager to support their continued growth across the region.
This is a fantastic opportunity for a skilled Project Manager to take ownership of high-impact ServiceNow implementations across a wide range of industries.
As a ServiceNow Project Manager, you will be responsible for the end-to-end delivery of ServiceNow projects.
You will work closely with both technical teams and business stakeholders to ensure successful implementation, while also serving as a key client contact.
This role requires strong leadership, communication, and organisational skills, as well as fluency in both Arabic and English.
Key Responsibilities
- Lead and manage full project lifecycles from initiation through to delivery
- Work closely with clients to understand business requirements and translate them into actionable plans
- Coordinate internal teams including developers, architects, and consultants
- Manage project budgets, timelines, risks, and resource allocation
- Deliver clear project documentation, reporting, and regular status updates
- Conduct meetings and workshops in Arabic and English as required
Requirements
- Proven experience delivering ServiceNow projects, ideally within a partner or enterprise setting
- Fluent in Arabic and English (written and spoken)
- Strong stakeholder management and client-facing communication skills
- In-depth understanding of ServiceNow platform capabilities
- Familiarity with Agile, Waterfall, or hybrid delivery methodologies
- Relevant certifications such as PMP, ITIL, or ServiceNow credentials are desirable
Whats On Offer
- Join a growing and well-established ServiceNow partner
- Work on major transformation projects across multiple industries
- Flexible and collaborative working environment
- Career development support and ongoing training
- Competitive salary and benefits package
If you're an experienced ServiceNow Project Manager looking for your next opportunity in the Middle East and you're fluent in Arabic wed love to hear from you.
Apply today or contact us for a confidential discussion. ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 06/06/2025
Salary / Rate: AED25000 - AED32000 per month, Benefits: plus relocation package, 3 months paid accommodation, visa sponsorship
Posted: 2025-06-06 13:44:03
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Linking Humans is partnering with a leading ServiceNow Partner in the UAE to hire talented and experienced ServiceNow SPM (Strategic Portfolio Management) Senior Technical Consultants.
If you are passionate about implementing ServiceNow SPM solutions and handling custom builds, this is your chance to join a dynamic and fast-growing team.
Key Responsibilities:
- Lead the design, development, and implementation of ServiceNow SPM solutions, including custom builds.
- Provide expert guidance on ServiceNow SPM modules, including Portfolio Management, Demand Management, Project Management, and Resource Management.
- Manage the customization of ServiceNow SPM to meet client-specific requirements, ensuring solutions are scalable and future-proof.
- Collaborate closely with clients to understand their business needs and deliver tailored technical solutions.
- Ensure successful execution of end-to-end ServiceNow SPM implementations, from requirement gathering to go-live.
- Perform integrations of ServiceNow SPM with other enterprise systems.
- Provide technical leadership and mentorship to junior consultants and internal teams.
Requirements:
- Proven experience with ServiceNow SPM and its core modules, including Portfolio Management, Demand Management, Project Management, and Resource Management.
- Must have the SPM Certification.
- Demonstrated experience in ServiceNow SPM projects and delivering successful implementations.
- Strong background in custom builds and ability to handle complex, tailored solutions within the ServiceNow platform.
- Expertise in ServiceNow platform architecture, scripting, and integrations.
- Ability to collaborate with both technical and non-technical stakeholders to deliver high-quality solutions.
- Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist or Application Developer) are a plus.
- Excellent communication skills, with the ability to lead and guide cross-functional teams.
Why Join?
- Visa Sponsorship & Relocation Assistance to Dubai/Abu Dhabi.
- Competitive tax-free salary + benefits package.
- Opportunity to work on interesting projects in a fast-growing market.
- Opportunties for career development and certifications.
Apply now! ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 05/06/2025
Salary / Rate: AED25000 - AED27000 per annum, Benefits: Relocation Package + Visa Sponsorship
Posted: 2025-06-05 15:02:04
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Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior Project Manager.
This role is responsible for leading the delivery of complex ServiceNow projects from initiation through to completion.
The ideal candidate will bring strong leadership, stakeholder management, and delivery skills, ensuring projects are delivered on time, within scope, and aligned with client expectations.
Experience managing end-to-end ServiceNow implementations across multiple modules is essential.
Key Responsibilities
- Lead full lifecycle delivery of ServiceNow projects across ITSM, ITOM, HRSD, and other workflows.
- Define project scope, schedule, resources, and deliverables in collaboration with technical and functional teams.
- Act as primary point of contact for clients, managing expectations, communication, and escalations.
- Monitor progress, manage risks, and ensure delivery aligns with project goals and quality standards.
- Coordinate cross-functional teams including developers, architects, business analysts, and QA leads.
- Drive governance, reporting, and status updates to internal and external stakeholders.
- Support Agile and hybrid delivery methodologies, ensuring alignment with ServiceNow best practices.
- Champion continuous improvement and lessons learned to enhance future delivery success.
Requirements
- 5+ years of project management experience, with at least 2+ years delivering ServiceNow projects.
- Proven experience managing enterprise-level implementations across multiple modules (ITSM, ITOM, HRSD, etc.).
- Strong client-facing communication and stakeholder management skills.
- Proficiency in project management tools (e.g., MS Project, Jira, ServiceNow Project Portfolio Management).
- Solid understanding of Agile, Scrum, and ITIL frameworks.
- ServiceNow certifications (e.g., CSA, CIS, or PPM) and PMP/PRINCE2 certification are a plus.
Interested? Apply now! ....Read more...
Type: Permanent Location: Dubai,United Arab Emirates
Start: 05/06/2025
Salary / Rate: AED25000 - AED27000 per annum, Benefits: Relocation Package + Visa Sponsorship
Posted: 2025-06-05 15:00:23
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Linking Humans is seeking on behalf of our client, a ServiceNow Elite Partner in UAE/South Africa for a strategic and dynamic Resource & Development Manager to lead workforce planning, resource sourcing, onboarding, and technical talent development within our Application Managed Services (AMS) function.
This role is key to ensuring we have the right people, with the right skills, at the right timewhile also providing senior technical oversight and mentorship across projects.
Key Responsibilities:
- Resource Planning & Forecasting:
Work with cross-functional teams to track resource capacity, anticipate demand, and plan upskilling initiatives.
- Sales Pipeline Alignment:
Forecast and align resource needs with the project pipeline to ensure readiness for upcoming engagements.
- Vendor & Contractor Management:
Source and manage external contractors when internal resources are limited.
Ensure compliance with technical and service standards.
- Recruitment & Onboarding:
Oversee the full recruitment lifecyclefrom job advertising and interviewing to onboarding and integration.
- Talent Development:
Drive training plans, career development, and performance growth for technical staff in partnership with People & Culture.
- Project & AMS Coordination:
Manage onboarding/offboarding processes aligned with project scopes and delivery frameworks.
Capture lessons learned for continuous improvement.
- Senior Technical Oversight:
Provide architectural support and mentorship across AMS to uphold delivery excellence.
- Graduate Programme Leadership:
Design and manage our technical graduate programme, including training, rotations, and progress evaluations.
Why Apply?
- Relocation to the UAE with full support
- Attractive tax-free salary and comprehensive benefits package
- Rare opportunity to shape a growing technical capability in a dynamic, high-impact role
- Be part of an innovative and collaborative environment with a clear career growth pathway
- Influence talent strategy and technical delivery at a regional level
What Youll Need:
- Experience in resource management or technical talent acquisition, ideally within a ServiceNow environment
- Strong understanding of ServiceNow roles and implementation best practices
- Skilled in cross-functional coordination, stakeholder engagement, and vendor management
- CSA certification required; ITIL, Agile, or additional ServiceNow certifications are a plus
Apply now! ....Read more...
Type: Permanent Location: Abu Dhabi,United Arab Emirates
Start: 05/06/2025
Salary / Rate: AED25000 - AED27000 per annum, Benefits: Relocation Package + Visa Sponsorship
Posted: 2025-06-05 14:57:11
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A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform an advanced application performance monitoring (APM) and observability tool.
Heres a breakdown of what this usually involves:
ð Core Responsibilities:
- Advanced Troubleshooting:
- Handling more complex issues that 1st-line support cant resolve.
- Analyzing application performance, infrastructure metrics, logs, and user experience data.
- Monitoring & Alerting Configuration:
- Customizing Dynatrace dashboards, alerts, and anomaly detection.
- Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath.
- Root Cause Analysis (RCA):
- Investigating performance degradations, bottlenecks, and outages.
- Providing detailed RCA reports to DevOps, SREs, or application teams.
- Client/Stakeholder Support:
- Supporting internal teams or external clients in using Dynatrace effectively.
- Possibly training users or helping integrate Dynatrace with CI/CD pipelines, ServiceNow, or cloud environments (AWS, Azure, GCP).
- Escalation Point:
- Acts as an escalation point before issues are passed to L3 (Engineering or Vendor).
ð Typical Skills:
- Strong understanding of application architecture (Java, .NET, etc.)
- Experience with cloud platforms, containerization (Kubernetes, Docker)
- Scripting or automation knowledge (e.g., PowerShell, Python, or Groovy)
- Familiarity with ITSM tools like ServiceNow
- Good communication skills for cross-team collaboration
....Read more...
Type: Permanent Location: Abu Dhabi,United Arab Emirates
Start: 05/06/2025
Salary / Rate: AED18000 - AED25000 per annum, Benefits: Relocation Package + Visa Sponsorship
Posted: 2025-06-05 14:54:11
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Linking Humans is hiring on behalf of our ServiceNow Elite Partner for a Senior QA/Test Lead.
This role plays a pivotal part in ensuring the quality and reliability of ServiceNow implementations and custom applications.
The successful candidate will lead the planning, execution, and oversight of all testing effortsspanning functional, non-functional, automation, and integration testing.
This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex ServiceNow projects.
Key Responsibilities
- Define and lead end-to-end testing strategies across ServiceNow implementations (ITSM, ITOM, HRSD, and more).
- Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent.
- Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes.
- Coordinate UAT processes and support project sign-offs.
- Drive automation practices within DevOps pipelines.
- Conduct integration testing for external systems and APIs.
- Perform root cause analysis and defect management, delivering detailed QA reports and KPIs.
- Promote and uphold QA best practices aligned with Agile, ITIL, and DevOps methodologies.
Requirements
- 5+ years in software QA/testing, including 2+ years with ServiceNow.
- Proficient in ServiceNow ATF and other test automation tools.
- Hands-on experience with test management platforms (e.g., JIRA, ServiceNow Test Management).
- Strong understanding of ServiceNow modules and platform capabilities.
- Knowledge of integration testing, API validation, performance and security testing.
- Agile/Scrum and DevOps familiarity is essential.
- ServiceNow certifications (CSA, ATF, CIS) are advantageous.
Interested? Apply Now! ....Read more...
Type: Permanent Location: Abu Dhabi,United Arab Emirates
Start: 05/06/2025
Salary / Rate: AED18000 - AED25000 per month, Benefits: Relocation Package + Visa Sponsorship
Posted: 2025-06-05 14:52:04
