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The Role
Quality and Performance Manager - Wandsworth
Are you passionate about driving continuous improvement and fostering a positive work environment? Do you thrive on coaching and supporting others while enhancing service delivery? If so, we want you to be a part of our team at APCOA.
As our Performance Development Manager, you will play a pivotal role in supporting our contract operations.
Your mission? To elevate performance and empower our frontline colleagues through effective training and development, all while ensuring top-notch service quality for our clients.
What will you do?
- Provide guidance and coaching to contract management teams, promoting a culture of continuous improvement.
- Collaborate with clients and operations teams to innovate and refine service processes
- Maintain performance records and utilise analytics to identify opportunities for growth
- Identify training needs, develop training programs, and foster a supportive environment for all staff
- Analyse Enforcement data and track KPIs for compliance and customer satisfaction
- Design and deliver training programs on Regulations and Customer service
- Collaborate with Local authorities and community groups on parking Issues
- Recommend enhancements to Parking management systems for efficiency
- Conduct audits and investigate complaints for accountability
- Ensure staff training on health, safety and compliance policies
What Were Looking For
- Passion for Development: A genuine desire to help others succeed and grow
- Analytical Mindset: Proficient in data analysis, with excellent Excel skills to drive performance insights
- Communication Skills: Ability to connect effectively with diverse teams and stakeholders at all levels
- Experience in Parking: Background in a parking-related environment is advantageous
- Qualifications: Degree level or equivalent desirable, but not essential and strong analytical and organizational skills, with a commitment to excellence
Why Join Us?
- Make a real difference in our operations and the communities we serve
- Work in a culture that values feedback, collaboration, and personal growth
- Opportunities for training and advancement as you help shape our teams future
What is on offer to you? :
We offer a competitive package designed to reward your hard work and commitment:
Salary: Up £38,000 per annum & Discretionary bonus
Annual leave: A fantastic 25 days annual leave
Pension: Comprehensive pension plan to secure your future
Private Healthcare: Private healthcare for peace of mind
So, if youre ready to take on a rewarding challenge that blends performance management and development in a supportive, innovative environment, we want to hear from you! Apply now to join APCOA and be part of a team committed to excellence in service and sustainability!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. With exciting projects and an atmosphere of fostering and reinforcement, staff have the development opportunities to fulfil their potential. ....Read more...
Type: Permanent Location: Wandsworth,England
Start: 01/04/2025
Salary / Rate: Up to £38,000 per annum
Posted: 2025-04-01 16:59:04
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The Role
Environmental Enforcement Officer - Hillingdon
Full-Time | £13.00 per hour (£27,040 per annum)
Rising to £13.15 per hour after 12 months
Do you have a passion for protecting the environment and helping your community? Enjoy working outdoors and staying active? This could be the perfect role for you!
Join our friendly and dedicated team as an Environmental Enforcement Officer (EEO) and help keep Hillingdon clean, safe, and environmentally sound.
Every day, you'll make a difference by upholding local regulations and creating a cleaner, greener space for everyone.
A driving license is preferred by not essential.
What You'll Be Doing:
- Patrolling streets to monitor and enforce local bylaws, preventing littering, dog fouling, and environmental breaches.
- Assisting the public, answering enquiries, and addressing complaints with care and professionalism.
- Issuing Fixed Penalty Notices where necessary to maintain environmental standards.
- Conducting interviews under caution, validating offender details, and preparing cases for legal action.
- Working closely with legal services and attending court as a witness when required.
- Building strong partnerships with key service areas and agencies like the Police.
What Youll Bring to the Role:
- Experience in enforcement or environmental services (cleansing, waste collection, etc.).
- Confidence in engaging with the public, even in challenging situations.
- Excellent communication skills, capable of adapting to different audiences.
- A self-motivated, reliable, and team-oriented mindset.
- Strong problem-solving skills for resolving complex issues and complaints.
- Flexibility to cover other enforcement staff as needed.
- Understanding of Health and Safety and data protection protocols.
- A full, clean driving licence and a commitment to making a positive environmental impact.
What We Offer You:
- Competitive Pay: £27,040 per annum, rising after 12 months
- Flexible Full-Time Work: 40 hours per week + overtime opportunities
- Training & Career Development: We invest in your success
- Supportive Team Environment: Be part of a passionate group of professionals
- Free Car Parking
- Pension Scheme
Ready to Make a Difference?
Protecting the environment starts with people like you.
If youre passionate about your community, have enforcement experience, and enjoy working outdoors we want to hear from you!
Click "APPLY NOW" and one of our recruitment experts will be in touch soon! ....Read more...
Type: Permanent Location: Uxbridge,England
Start: 27/03/2025
Salary / Rate: £27040 per annum
Posted: 2025-03-27 11:05:15
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The Role
Processing Centre Administrator⯠Dingwallâ¯- Full-Time; 40 hours per week -⯣23,795.20 per annum.â¯
Do you have a keen eye for detail?⯠Do youâ¯have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?â¯
If you answered yes, then this may be the opening for you!â¯
Here are some of theâ¯Responsibilities you will have in the role, but no limited to;
- Reviewingâ¯CCTV images of cars parked in violation of local site rules.
- Undertake check-ups of vehicle ownership through the DVLA.
- Scan of inbound post from members of the public.
- Utilise software programs such as Parkway and FGL.
What will you bring?:
- Excellent documentation skills.
- â¯The skill to work in a clerical setting.â¯
- â¯Have a keen eye for detail.
- â¯Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
*Full accredited training will be provided to all successful applicants
*
Are you looking to build a career?
There is prospect for progression within the role as it is projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for applicants that are seeking to develop their skills alongside this predicted growth.
What can we offer you?â¯
- £23,795.20 per annumâ¯
40 hours per week, working pattern is Mon to Fri but one Saturday every month.â¯
5.6 weeks annual leave per annum rising to 6.6 weeks with long service
Pension scheme
Employee of the month award scheme
- Employee discount
Award winning Training and Developmentâ¯
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Does this sound like the role for you? Please apply now!
We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 27/03/2025
Salary / Rate: £23,795.20
Posted: 2025-03-27 10:12:03
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Mobile Car Parking Attendant - Portsmouth - full Time - 12.21 Per Hour
Do you have excellent customer service skills? Do you have a flexible attitude? Do you have a valid UK Driving licence?
If you answered yes to these questions, then read on!
An opening has arisen for a Mobile Parking Attendant to join our team based in Portsmouth.
As a Parking Attendant you will provide front-line customer service.
You will be ensuring the car park is maintained and managed to the highest standards, as expected by our customers and our client.
What you'll do:
- You will provide first-class customer service support to our car park customers
- You will deal with unusual incidents in accordance with policies and training
- You will record and maintain all books and records assigned to your site in a legible and timely manner
- You will deal with all enquiries made in person, by telephone or by other means from customers, our client, its representatives or visitors as required
- You will deliver the highest level of personal behaviour and standards at all times
- You will assist with tasks or problems within the car parks or traffic management as requested
- You will ensure that vehicle users conform to the clients laid down traffic regulations
- You will comply at all times with, Company Policies and Procedures and the Health & Safety Laws
- You will undertake regular patrols of the premises to maintain security standards
What you'll bring:
- You will have excellent customer service skills.
- You will have excellent oral and written communication skills.
- You will have excellent interpersonal skills, with the competence to build and maintain positive working connections.
- You will have a reliable, conscientious and flexible attitude to work and proactive nature.
Does this sound like you? Click "apply" and one of our team will get back to you shortly.
Must be 18 or over to apply and have a valid UK Driving licence
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Portsmouth,England
Start: 23/03/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-03-23 21:45:03
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Area Operations Manager - £44,000 Per Annum - Including a car allowance - Full-time - permanent
Do you have experience in Operations Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills? Do you have multi-site experience?
If you answered yes, then keep reading!
An exciting opportunity has arisen for an Operations Manager to support the security functions & car park operations across our Healthcare sites. If you have demonstrable experience in multi-site, client facing operations management role with P&L management this could be the position for you. This is an excellent chance to join a dynamic and growing company and support & grow APCOAs operations across our Healthcare sector .
What you'll do:
- Supporting the Head of Healthcare service, you will be involved in the operational support of various contracts.
- Oversee all elements of individual teams development and performance inclusive of coaching, appraising and disciplinary support up to and including dismissals.
- You will address any areas of underperformance and put in place corrective action plans to address these at site or individual level.
- Responsibility for ensuring compliance with H&S regulations at all sites will lie with you.
You will need to put in place corrective action plans to address any local issues.
- Liaison with & overseeing contractors, site works & maintenance issues.
- Manage all fleet vehicles assigned to various site within the area
- Creating monthly reports and ad-hoc reports as & when required
- Manage clients expectations and you will need to attend regular client meetings
- Carry out car park inspections and security Audits on an ad-hoc basis and create to do lists for local management.
- Act as the focal Point for the Security industry Authority
What you'll bring:
- Demonstrable experience in Operations Management within a multi-site environment
- Experience of P&L accounting, producing & managing budgets
- Excellent leadership skills
- Confident & Competent to develop beneficial relationships with the clients, senior managers and key stakeholders
- Able to prioritise workloads in a fast-changing work environment
- Competence to work under pressure, with a positive and resilient nature
- IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint)
- Have a hands-on can-do approach
- Full UK driving licence essential
- Experience within the security industry would be advantageous, but is not essential
Does this sound like you? Click "apply" today and one of our team will be in touch shortly.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 21/03/2025
Salary / Rate: £44,000 Per annum
Posted: 2025-03-21 11:45:04
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Security and Parking Officer - Bedford Hospital - 40 Hours per week - £23,795.20 per Annum
Do you have an SIA license?
Do you enjoy working outside?
Are you a security focused person?
Do you have experience in customer service?
If you answered yes to the above, then read on!
We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
Please note, shifts will be on a rotation basis: Days and Nights. 5 days a week, including some weekends
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bedford,England
Start: 21/03/2025
Salary / Rate: £23,795.20 per Annum
Posted: 2025-03-21 10:22:04
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Security and Parking Officer - Bedford Hospital - Flexible Hours - £12.21
Do you have an SIA license?
Do you enjoy working outside?
Are you a security focused person?
Do you have experience in customer service?
If you answered yes to the above, then read on!
We currently have an opening for a Security and Parking Officer at Bedford Hospital. Security and Parking Officers are essential for access and safety for patients and staff. As a Security Officer you will protect the hospital against loss, theft and damage.
You will monitor and patrol the car parks as well as giving clear directions.
You will provide customer service to both the public and staff within the Hospital.
Please note, shifts will be on a rotation basis: Days and nights, including some weekends
What you will do:
- You will provide safety and car park patrolling provision to our clients NHS hospital.
- You will patrol the hospital site ensuring the safety and security of the site and its users.
- You will have a role in the efficient running of the car park and control room, whilst working towards continuous progress in all these areas.
- You will need to demonstrate excellent communication skills, both written and verbal, and be able to work in a fast paced but caring atmosphere.
If you hold a current, valid SIA license, then click "apply" today and one of our team will be in touch soon!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Contract Location: Bedford,England
Start: 21/03/2025
Salary / Rate: £12.21 Per Hour
Posted: 2025-03-21 10:14:04
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Area Operations Manager - £36,000 Plus car allowance, National - Full-time - permanent
Do you have experience in Operations Management? Are you looking for a varied and interesting role? Are you a natural leader with good communication skills? Do you have multi-site experience?
If you answered yes, then keep reading!
An exciting opportunity has arisen for an Operations Manager to support the security functions & car park operations across our Healthcare sites. If you have demonstrable experience in multi-site, client facing operations management role with P&L management this could be the position for you. This is an excellent chance to join a dynamic and growing company and support & grow APCOAs operations across our Healthcare sector .
What you'll do:
- Supporting the Head of Healthcare service, you will be involved in the operational support of various contracts.
- Oversee all elements of individual teams development and performance inclusive of coaching, appraising and disciplinary support up to and including dismissals.
- You will address any areas of underperformance and put in place corrective action plans to address these at site or individual level.
- Responsibility for ensuring compliance with H&S regulations at all sites will lie with you.
You will need to put in place corrective action plans to address any local issues.
- Liaison with & overseeing contractors, site works & maintenance issues.
- Manage all fleet vehicles assigned to various site within the area
- Creating monthly reports and ad-hoc reports as & when required
- Manage clients expectations and you will need to attend regular client meetings
- Carry out car park inspections and security Audits on an ad-hoc basis and create to do lists for local management.
- Act as the focal Point for the Security industry Authority
What you'll bring:
- Demonstrable experience in Operations Management within a multi-site environment
- Experience of P&L accounting, producing & managing budgets
- Excellent leadership skills
- Confident & Competent to develop beneficial relationships with the clients, senior managers and key stakeholders
- Able to prioritise workloads in a fast-changing work environment
- Competence to work under pressure, with a positive and resilient nature
- IT literate with experience of using MS Office packages (Word, Excel, Outlook, PowerPoint)
- Have a hands-on can-do approach
- Full UK driving licence essential
- Experience within the security industry would be advantageous, but is not essential
Does this sound like you? Click "apply" today and one of our team will be in touch shortly.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Luton,England
Start: 20/03/2025
Salary / Rate: £36,000 Per Annum
Posted: 2025-03-20 13:59:03
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Contract Manager Events
Midlands - Coventry
£40,000 Per Annum
Are you an experienced Events Contract Manager?
Do you have experience managing Commercial Contracts?
Are you good at building and maintaining Client Relations?
An exciting opportunity has arisen in APCOA for a commercially minded Events Contract Manager.
You will lead, support and motivate operational teams across of a number of sites managed by APCOA, developing them to manage resources to deliver an effective and efficient business operation.
We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.
Key Responsibilities:
- You will establish and maintain strong client relationships through regular close account management including face to face meetings and telephone and email contact.
- You will lead and motivate the team and develop them to deliver an effective and efficient operation.
- Liaising with the client to ensure commercial performance of the car park is being met and seek out new opportunities to increase any commercial performance.
- You will work with and communicate with offsite car park suppliers for major event days to ensure the increased demand for customer parking is being met.
- Generate any reports as requested to the client by interrogating the reporting manager tool available to APCOA alongside any additional information the client requests.
- You will liaise with key stakeholders internally and external to deliver major events for the Client and be the key contact for any third-party parking supplier or contractor.
What Were Looking For:
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- Experience in operational, contract, and commercial Events management
- Proven track record of managing budgets, and teams in a fast-paced environment.
- Strong problem-solving skills and the ability to manage complex relationships with clients, suppliers, and internal teams.
- Holder of a Temporary Traffic Management (LANTRA Awards - NHSS 12DM7) Qualification
What We Offer: In recognition of your skills and dedication, we provide a competitive salary.
Youll also enjoy comprehensive healthcare, a robust pension plan, and a generous holiday allowance to support a healthy work-life balance.
At APCOA, were committed to your professional development, offering ongoing training and supporting opportunities for career advancement.
If you have a passion for excellence, a knack for managing contracts, and a drive to elevate customer experiences, this is your ticket to an exciting career opportunity and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Coventry,England
Start: 19/03/2025
Salary / Rate: £40,000 Per Annum
Posted: 2025-03-19 10:37:16
