Telesales Advisor / Parts Advisor

Telesales Advisor / Parts Advisor

A new and exciting opportunity has become available for a Telesales Advisor / Parts Advisor working within the Telesales department.

Hours: Monday - Friday 37.5 hours

Salary £20,000 - £21,000

Key role and responsibilities as a Telesales Advisor / Parts Advisor:

  • Building up relationships with existing clients in order to increase current spend.

  • Answer questions about products or the company

  • Contact new or existing customers to inform them about a product or service (scripted)

  • Asking open questions and drive conversation to understand customer requirements

  • Direct prospects to the field sales team when needed

  • Take and process orders in an accurate manner

  • Using Customer Service excellence to meet sales quota and facilitate future sales

  • Generating warm/cold business leads and following up on potential sales opportunities

  • Working to weekly and monthly call targets and addition KPI'S

  • Working closely with other teams to develop new business

  • Following up swiftly on sales enquiries and sending out information.

  • Input and update customer information in the database

Minimum requirements as a Telesales Advisor / Parts Advisor:

  • Works together with colleagues to support the achievement of increased profit and sales

  • Sales background

  • Self-motivated

  • Committed to achieving excellent customer relations and ensuring that customer's expectations are exceeded

  • Friendly but professional manner and will demonstrate integrity, discretion and objectivity

  • A good technical understanding of how motor vehicles work and a willingness to keep technical knowledge updated in order to provide the most efficient service possible

  • Good telephone manner.

If you want to hear more about this Telesales Advisor / Parts Advisor role please send us your CV by clicking 'apply now' or contact Sarah Piggott on 01202 552915 or to discuss this Telesales Advisor / Parts Advisor position further.

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