Service desk Analyst- 5169169
Service Desk Analyst- Watford- 3 month contract- £18ph umbrella
Our client are looking for an in-house service desk analyst to join them on a 3 month contract in Watford.
Working for an organisation that truly makes a difference you will work to investigate and resolve incidents and underlying technical problems using technical and customer care skills in accordance with agreed service levels, and to apply administrative arrangements to ensure and maintain the quality and accuracy of the configuration database.
The job will involve;
-Provide a professional technical service through face to face, telephone, ticket based and or email communication.
-Carry out the fulfilment of service requests, adhering to Technology policies, processes, procedures, and as they apply to equipment orders and user access requests and provisioning.
-Take responsibility for incident management, to resolve technical (including complex) incidents, quickly and efficiently, within Service Level Agreement timescales and quality standards, providing recipients with advice and guidance.
-Maintain the Technology configuration management database through the accurate and timely input and updating of all calls, asset, resolution and configuration information to ensure assets are controlled and maintained.
We are looking for an experienced Service Desk Analyst who is used to working to SLA's with the following experience;
Experience and training
, Experience of working in service support environment
, Experience of working with customers
, Substantial Experience of Support and Development in a Microsoft Environment.
, Experience of using of Service Desk systems.
, Experience of working in a customer facing role assisting and supporting people via email and telephone contact.
, Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording
, Experience of working to administrative procedures for tasks such as raising orders, invoice processing, asset recording.
For further information and to apply please contact Victoria at STR on 02392 322309 and email a copy of your up to date CV to firstname.lastname@example.org
strgroup is acting as an Employment Business in relation to this vacancy.
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