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Registered Branch Manager

Better Healthcare Services are looking for an experienced care manager to join their growing team.

This is an exciting opportunity for the right candidate, offering a competitive salary, private pension and excellent career progression.

You will be joining the business at a pivotal time after a period of significant growth and change.

We are looking for a candidate with extensive knowledge of the care industry and a passion for quality care.

You will be based in our London office.

The ideal candidate will have a QCF level 5 or be willing to undertake.

Have a good understanding of community care and KPIS.

Have experience of managing a team and create focus to uphold a quality service whilst hitting growth targets.

If you think you could help us to continue to deliver exceptional care, manage our outstanding team and take a visible lead role, then we’d love to hear from you.


JOB TITLE: Branch Manager

REPORTS TO: Area Manager/Operations Manager/Managing Director


·To take responsibility as the person-in-charge for day-to-day running of the Branch.

·To promote a caring service for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs.

·To ensure that each client receives care appropriate to their individual needs.

·To implement the requirements of the Health and Social Care Act 2008.

·To comply with Policies and Procedures of Better Healthcare and to perform other duties, as may from time to time be required by Better Healthcare Services and/or Area/Operations Manager


Day-to-day running of the Branch:

Managing the day-to-day running of the branch
Providing all relevant information and leaflets to prospective new clients
Visiting potential clients to discuss requirements
Deciding whether or not the branch is able to meet the personal care needs of any prospective client and providing information on fee’s according to contractual agreements
Ensuring that each new client receives a written copy of the terms and conditions of engagement and that each service user and, where appropriate, their representative or carer, understands them
Investigating complaints, taking appropriate action and reporting to Area Manager, Operations Manager, Safeguarding Authorities and/or the CQC
Liaising with and co-operating with CQC inspectors and inspections.

Service User Care:

Ensuring that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met
Supporting service users in the taking of decisions in matters which affect their lifestyle
Making or contributing to the assessment of need of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and developing a service user’s plan which provides a satisfactory quality of life for that person
Promoting relationships which enable each service user to participate in the life of the local community to the maximum of their ability
Ensuring the safe and appropriate delivery of care is carried out by a competent and compliant worker which may include terminal care, under the direction of the GP and with the support of the community nursing service.
Ensuring records are kept appropriately and in accordance with Confidentiality and Data protection legislation

Staff Matters:

Assisting with recruitment, appointment and deployment of all staff and developing good communication with and between staff
Ensuring immigration policy is followed, whilst maintaining equal opportunities

Ensuring that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met
Countersigning DBS disclosure applications
Organise and co-ordinate training courses to ensure compliancy
Ensuring that employment protection legislation is implemented
Overseeing roles and responsibilities of all staff, ensuring these are met and achieved
Ensuring records are kept appropriately and in accordance with Confidentiality and Data protection legislation
Ensure that information required by the out of hours team is handed over in a suitable and effective manner

Responsibilities Concerning Premises:

Ensure compliance with the requirements of the Health & Safety at Work Act, 1974
Advising the Managing Director of any malfunction of the heating, lighting or emergency systems and ensuring the security of the premises