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IT analyst - 2ND line SUPPORT

This position can offer a level 2 IT Analyst / 2ND Line support analyst the opportunity to join an International market leading organisation in Huddersfield on a permanent basis.

Reporting to, and supported by the Group ICT Manger the primary focus of this role will be to provide 2ND line IT support for both current and new systems and to assist with the updating of existing Hardware and Software to agree standards, supporting circa 500 users.

The position offers training and personal development opportunities including MCP qualifications.

What's on offer for the It Analyst / 2ND line support analyst

  • Salary : £20000 - £26,000 per annum

  • Days based position Monday to Friday, e.g.

    9am to 5pm, NO out of hours work, NO call out

  • 25 holiday plus stats

  • Company Pension scheme

  • Training and development opportunities

  • Onsite Parking and gym

Responsibilities of the It analyst / 2ND line support

  • ICT - Support, maintenance, training & security

  • Provision of technical and user support to staff having ICT issues

  • Assist in the implementation of various ICT projects

  • Deploy end user devices and associated peripherals including new installations, upgrades and the redeployment of existing equipment, including maintenance of ICT stock

  • Provide and maintain updates to the IT infrastructure and end user devices

  • Install and configure operating systems and software to agreed standards

  • Ensure the relevant security is implemented and all associated security protocols are followed and maintained

  • Maintain accurate digital records relating to all work carried out and produce relevant documentation where appropriate

Knowledge and experience of the IT Analyst / 2nd line support


  • Experience of working in an ICT support environment

  • Experience of supporting end user in ICT skills

  • Experience of ICT project support and rollout

  • Experience of ICT systems, and troubleshooting techniques

Knowledge and Skills

  • Good knowledge of ICT support operations - user accounts, active directory, network, switching, routing, end user device configuration and backups

  • Good knowledge of MS Operating systems including Windows Professional 10 & Server 2016 and above

  • Confident user of MS Office products and able to provide advice and support on these products

The position may suit any of the following: IT Analyst, Help desk analyst, 2ND line support,IT SUPPORT


To apply for this role, please call Riz Haider at E3 Recruitment ON 01484 645269

  • Rate: £20000 - £26000.00 per annum + company benefits
  • Location: Huddersfield, England
  • Type: Permanent
  • Industry: IT
  • Recruiter: E3 Recruitment
  • Tel: 01484 645269
  • Fax: 01484 500385
  • Email: to view click here
  • Posted: 2021-06-15 15:09:55 -

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