Aftersales Service Advisor - Agricultural / Farming Products

Location: Newmarket, Suffolk (Office based)

Salary: £25,000 - £30,000 + Excellent Benefits

Full Time, Permanent, Monday - Friday, 8am - 5pm (40hours)

The Client:

Our client, a leading company in the manufacturing industry, specialises in a diverse range of agricultural machinery.

The Role:

As an Aftersales Service Advisor, you will be providing comprehensive support to the After Sales Manager and offering assistance to customers with post-sales inquiries.

Duties:



* Provide out-of-hours phone support on a rotational basis.


* Maintain a professional image and handle customer requests efficiently.


* Process orders and produce necessary documentation accurately.


* Maintain databases and ensure administrative tasks are completed promptly.


* Collaborate with internal and external stakeholders to ensure high service standards.


* Assist in sales support activities and attend national/international exhibitions as required.


* Deliver training to distributor/dealer network as per company standards.


Requirements:



* Previously worked as an Aftersales Service Advisor or in a similar role.


* Prior customer-focused aftersales experience


* Possess engineering experience (beneficial)


* Previous experience in the agricultural or farming sector (advantageous)


* Proficiency in MS Office suite.


Benefits:



* Competitive salary.


* Full product and software usage training provided.


* Opportunities for career development and advancement.


Apply now for this exciting opportunity to join a dynamic team and enhance your career in the agricultural sector.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords: after sales advisor, agriculture, call centre, service advisor, farming support, machinery, engineering, telesales, customer facing, face, helpdesk