Customer Services Officer (L2Z2)
Job Type: Customer Service Advisor
Location: Camden
Duration: Temp Ongoing
Hours: 36 Hours a week, Office based
Salary: £19.36 umbrella p/h
Key Responsibilities:
- Delivering exceptional customer service across multiple core service areas, ensuring each interaction meets or exceeds expectations.
- Seamlessly transitioning between various customer service access channels including telephony, face-to-face interactions, processing, correspondence, and web-based communication.
- Responding proactively to changes in customer demand by efficiently moving across services and channels to address inquiries and provide assistance.
- Making informed decisions on the frontline to resolve inquiries effectively at the first point of contact, demonstrating problem-solving skills and resourcefulness.
- Demonstrating a high skill level in managing complex cases and case-work, ensuring thorough understanding and appropriate resolution.
- Actively participating in service improvement initiatives by sharing ideas and collaborating on projects as required, aiming to enhance overall service delivery.
- Providing support and guidance to entry-level and experienced Customer Service Officers, fostering a collaborative and supportive team environment.
Key Experience:
- General Understanding of Relevant public Services
- Familiar with at least 2/4 service clusters and customer service access processes.
- Fast paced environments
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk
- Start: ASAP
- Rate: Up to £19.36 per hour + Umbrella p/h
- Location: Camden, England
- Type: Contract
- Industry: Customer_services
- Recruiter: Service Care Solutions Ltd
- Contact: Arran Fitchie
- Tel: 01772 208 966
- Fax: 01772 471473
- Email: to view click here
- Posted: 2024-04-04 09:10:02 -
- View all Jobs from Service Care Solutions Ltd
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