Care Home Receptionist – Ware, Hertfordshire

Location: Westgate House Care Centre, Tower Road, Ware, Herts, SG12 7LP

Job type: Full time, permanent 

Hours: 37.5 hours per week, 8am to 4pm, Monday to Friday 

Salary: £11.55 per hour

Come and make a difference with the team at Westgate Healthcare! #CareWithUsAtWestgate

Westgate House Care Centre is a 109 bedded care home caring for elderly residents with a variety of nursing needs, including nursing care, dementia care, respite care, intermediate care and palliative care.

We are currently looking for a Receptionist to join our team on a full time, permanent basis.

As our Receptionist you will meet, greet and sign in all visitors to the home ensuring that they have a warm welcome.

You’ll be responsible for ensuring that the reception area is always neat and tidy and answer all telephone calls, ensuring that messages are delivered in a timely manner or calls are transferred to the relevant person.

You will be the first point of contact for everyone that comes into the home or contacts the home, therefore, excellent communication skills are essential in order to be successful.

What’s in it for you? 

• Workplace pension scheme
• Comprehensive induction and named buddy to help you settle in
• Free training and development
• Support in achieving additional qualifications, including nationally recognised qualifications
• Work in a friendly team with experienced staff
• ‘Refer a Friend’ scheme where you can earn points and financial rewards via the Care Friends app
• Access to the Blue Light Card which provides various discounts from hundreds of nationwide high street and online stores
• Opportunities, support and encouragement for career progression
• Loyalty and long-service awards
• Wellbeing initiatives and team recognition rewards

*Please note, some of the above benefits depend on your position in the company.

Further information can be given at interview stage

About the role:

• To provide a warm welcome to anyone visiting or telephoning the home and respond to all queries professionally and efficiently, including providing advice on all types of care and services offered by the home when needed
• To provide administrative support to the Home Manager and ensure the smooth and efficient running of the home, this will include placing orders on computer system, ordering stationary, maintaining up to date records
• Be responsible for security, appearance and general tidiness of the reception area including notices, posters, brochures and maintaining plants, flowers, sweets, coffee machine etc
• Receive and check all orders (except food) for the home, and distribute to appropriate departments
• Deal with telephone enquiries, transferring calls and taking accurate written messages and pass on these messages in a timely manner

About you:

• The right to live and work in the UK
• Previous experience of working in an admin or receptionist position is essential to be considered
• Excellent communication skills, both verbal and written with a clear and polite telephone manner
• Good administration skills with good knowledge of Microsoft Office
• Ability to work in a team with a caring nature and positive attitude
• Excellent organisation skills with the ability to multi task  

If this sounds like the role you are looking for, apply today!

We reserve the right to close this vacancy once we receive suitable applications, therefore, early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.

Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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