Joining a collaborative and customer-focused team, the Customer Service Executive will support the delivery of aftersales services across the defence client base.

Reporting to the Customer Logistics Support Manager, you’ll play a key role in managing spares, repairs, services and field engineering deployments to ensure seamless customer support and satisfaction.

Key Responsibilities:

- Provide day-to-day customer support for contracts involving spares, repairs, and field service engineering.
- Coordinate with internal teams to ensure on-time delivery of hardware and documentation.
- Propose pricing and updates for in-service support, tailored to specific client requirements.
- Collaborate with the Integrated Logistics Services team on Obsolescence Management and maintain related plans.
- Maintain service level compliance and accurate quoting/communication records.
- Generate internal and external customer service reports.
- Work closely with CLS Sales Manager to improve service offerings and address customer needs.

Skills & Experience Required:

Essential:

- Prior experience in a customer service or support role.
- Strong interpersonal and customer-facing communication skills.
- Able to work independently, manage time, and solve problems effectively.
- Proficient in Microsoft Office applications.

Desirable:

- Experience with ERP systems.
- Understanding of import/export processes including dual-use or military goods.
- Familiarity with Jira and Confluence.

Personal Attributes:

- A positive, flexible, and proactive approach to challenges.
- Strong attention to detail and organisational skills.
- Excellent written and verbal communication.
- Values-driven: Teamwork, Integrity, Excellence, Courage.

Work-Life Balance & Benefits:

- 37.5-hour workweek with Friday lunchtime finishes
- Hybrid and flexible working options
- 28 days annual leave + Christmas shutdown
- Holiday purchasing scheme
- Pension matched up to 5%
- Income protection & life assurance policies
- Employee Assistance Programme – mental health, remote GP, second opinion and physio
- EV salary sacrifice scheme & company share incentive plan
- High-street discount platform and regular wellbeing initiatives
- Free onsite parking, gym discounts & social activities
- Career development support and structured L&D opportunities

 Security Clearance Requirements:

All applicants must be eligible for UK Security Clearance.

Proof of UK residency for at least 5 years, along with right-to-work and employment history documentation, will be required upon successful offer.

Interested?

If you're a people-oriented problem solver with a passion for customer success and a background in service delivery, we want to hear from you.