We are working with a dynamic and expanding hospitality group operating a portfolio of properties across the UK and mainland Europe.

With exciting growth plans ahead, the business is embarking on a major digital transformation programme to modernise systems, improve operational efficiency, and enhance guest experiences.

The role:

As Head of IT, you will be responsible for leading the operational and strategic delivery of technology across all properties and the central office.

Reporting into the senior leadership team, you will manage a team of IT professionals, oversee the infrastructure, and deliver projects that align with the company’s vision for growth and innovation.

This role will suit an experienced IT leader with hospitality expertise and a track record of managing complex, multi-site technology environments.

Key Responsibilities:

• Oversee the planning, execution, and delivery of IT projects, including a group-wide digital transformation programme.
• Ensure all IT systems, infrastructure, and networks are robust, secure, and fit for purpose across all properties.
• Manage relationships with technology vendors and service providers, ensuring service quality and cost-effectiveness.
• Lead system upgrades, migrations, and integrations, ensuring minimal disruption to operations.
• Implement and maintain strong cybersecurity measures to protect sensitive data and maintain compliance.
• Provide leadership and development for the IT team, fostering a collaborative and innovative culture.
• Manage IT budgets, tracking expenditure, and identifying opportunities for efficiency.
• Support business operations with fit-for-purpose technology solutions, including PMS, POS, CRM, and guest-facing platforms.

Experience:

• Previous experience as a Head of IT, IT Manager, or equivalent leadership role in a multi-property hospitality business.
• Proven experience managing large-scale IT projects and system rollouts.
• Strong understanding of hospitality technology platforms and integrations.
• Excellent problem-solving and decision-making skills.
• Ability to communicate effectively at all levels, including with senior executives.
• Degree in IT, Computer Science, or related field (Bachelor’s or Master’s level preferred).