JOB DESCRIPTION



Essential Functions:

• Handles all technical inquiries from field personnel, Sales, CMG, and IMG
• Investigate field issues to ensure cause is understood and repair method is sound.
  
  
• Manages QA-22 system for the region, determining issue and cause.
  
  
• Analyzes QA-22 data for trends and implements necessary changes or additional training as needed.
  
  
• Coordinates sample taking and lab testing.
• Provides onsite training on new products, new techniques, etc.
  
  for all field personnel as required
• Responsible for quote/order review to ensure proper products, coverage, labor, and details are accounted for to ensure a quality installation
• Works specifically with new TM's and all field personnel to ensure they become technically competent with regard to site evaluation, quoting, detail handling, jobsite role and quality audits.
• Conducts quarterly technical updates with regional field personnel.

• Bachelor of Science in Engineering
• Ability to proactively identify opportunities and quickly implement solutions.
• Demonstrated excellent oral and written communication, presentation, organization and planning skills.
• Must be very flexible and able to work in a self-directed, rapidly changing environment.
• Must be computer literate with experience using technology and customer relationship management software (Salesforce.com), and Microsoft 365.

• While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
  
  
• The employee is frequently required to stand, walk and reach with hands and arms.
  
  
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• This position requires wearing a hard hat, safety glasses, gloves, steel-toed boots, high-visibility vest, and depending on the task, may also require ear protection, respirators, safety harnesses, and specialized protective clothing, while on the worksite.