Are you highly organised with a sharp eye for detail and a passion for delivering great customer service? 

We are a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a sales order processer to come and join our team!  We are committed to delivering excellent service and innovative solutions for our customers.

We are looking for a detail-oriented and customer-focused Sales Order Processor to join our team and play a key role in ensuring smooth and efficient sales operations.

We are the UK's leader in paper bags, cartons and other packaging products.

The company has numerous marketing leading brands across Europe with a team of 50 people across 4 locations, including London, Hertford, Berlin, and Newmarket - half of which are based at this location.

As a Sales Order Processor, you will be responsible for handling incoming sales orders, ensuring accuracy in processing, and providing excellent support to both customers and the sales team.

This role is crucial in maintaining excellent communication with customers and internal.

This role requires attention to detail, strong organisational skills, and the ability to work effectively in a fast-paced sales environment.

We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace.

Every employee at Rocaba Group is unique and valued.

We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams.

We are looking for candidates that have a strong work ethic, desire to learn and can build strong relationships with their colleagues.

In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture.

We also have a competitive holiday allowance, as well as many of the basics, including optional private healthcare, pension contributions and free eye-testing.

Key Responsibilities

• Accurately process customer sales orders received via phone, email, or online systems.
• Check product availability, pricing, and delivery times before confirming orders.
• Coordinate with the warehouse, logistics, and production teams to ensure timely dispatch of orders.
• Monitor order progress and update customers proactively regarding status or delays.
• Handle customer queries related to orders, invoices, and deliveries in a professional manner.
• Ensure all customer and order details are correctly recorded in the CRM/ERP system.
• Process returns, replacements, and credit notes in line with company policies.
• Assist the sales team with quotes, product information, and administrative support.
• Maintain strong relationships with customers through clear and timely communication.
• Support continuous process improvements within the sales administration function.

Skills & Requirements

• Proven experience in order processing, sales administration, or a similar role.
• Strong IT skills with experience using CRM/ERP systems and MS Office (Excel, Word, Outlook).
• High level of accuracy and attention to detail.
• Excellent organisational and time management skills.
• Strong written and verbal communication abilities.
• Ability to work under pressure and meet tight deadlines.
• Team player with a proactive and problem-solving approach.
• Knowledge of logistics, distribution, or supply chain processes (preferred but not essential).

Qualifications

• Minimum: GCSEs (or equivalent) in English and Maths.
• Desirable: Further education or vocational training in business administration, customer service, or sales operations.

What We Offer

• Competitive salary
• Training and development opportunities.
• Friendly, supportive team environment.
• Opportunity to grow with a successful, expanding business.

Other Benefits

• Career development opportunities
• On-site parking
• Casual dress
• Subsidised private health care
• Vibrant and dynamic working environment

How to Apply:

Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.