Role Overview

As a key member of the Global Distribution team, the Assistant Manager – Online Distribution (EU/UK) supports the execution of online distribution strategies to ensure accuracy, efficiency and alignment with brand guidelines.

The role provides operational and commercial support to the Senior Manager – Global Online Distribution and Regional Distribution Managers for the EU/UK market.

This position acts as a specialist for online travel agency (OTA) and dynamic wholesale channels in the region, ensuring properties achieve optimal channel share, maintain rate parity and maximise revenue opportunities.

Responsibilities include account support, reporting, auditing, documentation and evaluation of marketing opportunities.

Key Accountabilities

• Support execution of online distribution strategies across the EU/UK region.
• Manage and optimise OTA and dynamic wholesale channels to maximise performance and revenue.
• Assist with partner account management and provide commercial recommendations.
• Contribute to cost-of-sale control and evaluation of marketing initiatives.
• Monitor OTA performance, coordinate promotions and ensure rate parity.
• Prepare and deliver regular performance reports for stakeholders.
• Update SOPs, develop training materials and maintain the Global Distribution knowledge hub.
• Train property-level staff to ensure consistency and accuracy across channels.
• Produce ad hoc reports and analyses as needed.
• Support special projects for the Global Distribution team.

Candidate Profile

• Minimum three years’ experience in a hotel or hospitality environment, ideally within distribution, revenue management or e-commerce.
• Understanding of hospitality systems (CM, PMS, CRS, parity tools, etc.) and the hotel distribution landscape.
• Proficiency in Microsoft Excel, Word and PowerPoint.
• Strong communication and stakeholder-management skills.
• Commercial acumen with a strategic mindset.
• Experience working with multiple properties across a region.
• Familiarity with OTA extranets and parity tools.
• Experience contributing to or delivering training and SOP development.
• Exposure to partner or account management.