JOB DESCRIPTION



JOB TITLE: Manager Operational Compliance



REPORTS TO: Vice President of Distribution & Freight



PURPOSE: ENSURE OPERATIONAL UNIFORMITY AND COMPLANCE WITH CUSTOMER REQUIREMENTS by:


Collaborating between various distribution facilities to lead Rust-Oleum's initiatives focused on optimizing customer compliance and logistics performance and overseeing the end-to-end order cycle and customer experience, identifying opportunities for continuous improvement and operational efficiency



ESSENTIAL JOB FUNCTIONS:



Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.

We offer a wide product range including decorative fashion paints, durable industrial roof repair coatings and, of course, the famous rust-fighting formula that started it all.


The primary result expected from the Manager - Customer Compliance and Logistics Performance will be to collaborate across departments to lead Rust-Oleum's initiatives focused on optimizing customer compliance and logistics performance.

Oversee the end-to-end order cycle and customer experience, identifying opportunities for continuous improvement and operational efficiency.



TASKS PROFILE:



Typical tasks for this position include (but are not limited to) the following:

• Maintain and present monthly penalty dashboards to Rust-Oleum leadership, including division-specific reporting and commentary on root causes and corrective actions.


• Track and report distribution center (DC) penalties, identifying actionable items and communicating updates in weekly Tier 3 meetings.


• Lead and train Sales Associates on penalty dispute processes; manage disputes when necessary.


• Collaborate cross-functionally to investigate and resolve compliance issues.


• Serve as the primary liaison with Finance for compliance-related initiatives.


• Ensure consistency in compliance reporting and best practices across all Consumer companies.


• Own and manage the DC audit process, including staffing, process improvements, and data analysis.


• Develop and maintain dashboards using data from Lucas, SAP, and Manhattan systems.


• Analyze audit results and customer receiving data to support Sales and Finance payback initiatives.


• Partner with Finance to align DC audit metrics with invoice shortage reporting.


• Drive consistency in audit practices across all Consumer DCs.


• Develop and maintain dashboards using data from WMS, TMS, SAP, and other sources to identify improvement opportunities.


• Highlight actionable insights for management follow-up.


• Ensure standardized reporting across all Consumer companies as directed by leadership.

• Communicate with Supervisors, peers, or subordinates: provide information to supervisors and co-workers in written form or in person.


• Maintain a good record of attendance and punctuality.


• Perform tasks assigned using specific operating procedures and following department specific quality control processes and procedures.


• Treat people with dignity and respect.


• Conduct all business with integrity.


• Adhere to Rust-Oleum Corporation Quality principles and participate in all departmental and company-wide Quality activities.


• Follow all safety procedures and company policies.

• Seven plus years of experience working in logistics, distribution or supply chain.


• Prior experience in Retail or Consumer Packaged Goods industries.


• Prior history of working cross functionally.


• Experience using data and metrics to drive improvements.


• Working knowledge of SAP.
  
  


• Bachelor's degree preferred.