An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact for customers, coordinating service bookings and supporting workshop operations.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus £4,000 performance-based bonus.

You will be responsible for:



* Managing customer bookings and providing timely updates on vehicle progress


* Processing work authorisations and ensuring accurate invoicing


* Maintaining vehicle records and service history efficiently


* Overseeing workshop diary to optimise capacity and utilisation


* Ensuring all post-service follow-ups are completed and customer satisfaction is maintained


* Coordinating MOT bookings and verifying test documentation


* Ordering parts and arranging sub-contracted work where necessary


* Supporting overall service operations to enhance the reputation of the organisation


* Promoting additional workshop services and repairs where appropriate


What we are looking for:



* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator


* Proven experience in an automotive service environment.


* Possess experience working with either HGV or light commercial vehicles.


* Basic technical knowledge of commercial vehicles.


* Strong customer service and communication skills.


* Ability to multitask in a fast-paced environment.


* Strong organisational and administrative skills with attention to detail


Shifts:



* Monday - Friday:9am - 6pm


* 1 in 4 Saturday: 8am - 12pm (additional salary paid at 1.5)


What's on offer:



* Competitive salary


* Annual bonus based on performance


* Generous annual leave including bank holidays,


* Cycle-to-work scheme


* Free on-site parking


* Personal accident cover


* Corporate uniform


* Referral bonus


* Paternity pay (full 2 weeks)


* Additional leave for service loyalty


* Pension scheme and salary sacrifice options


* Health and wellbeing support including mental health first aiders


* Support for career development and multi-manufacturer training


This is a fantastic chance to progress your career with a leading commercial vehicle service provider!

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.