Inbound Sales Advisor

Job Title: Full-Time Inbound Sales Advisor

Location: Head Office located in Stafford 

Employment Type: Full-Time

Department: Retail Operations

Competitive starting Salary, commensurate with experience plus commission/ bonus package.

About The Company

Our client is passionate about delivering an exceptional retail experience across every one of their stores nationwide.

As a growing leader in the Motability industry, they are committed to operational excellence, innovation, and empowering their teams to succeed.

Role Overview

Are you a natural communicator who loves helping people? As an Inbound Sales Advisor, you’ll be the first point of contact for customers reaching out to enquire about mobility products.

Your role is to listen, provide advice, and guide them through their journey—making sure every customer feels supported, valued, and confident in their decisions.

With full training, great teamwork, and the chance to truly make a difference in people’s lives, this is the perfect role if you’re motivated by service and success.

Key Responsibilities

• Handle inbound calls from new and existing customers, providing expert advice and friendly, professional service.
• Advise on mobility products, matching customer needs to the most suitable solutions.
• Assist customers in making informed purchasing decisions by understanding their needs.
• Process orders accurately, including payment handling.
• Maintain up-to-date product knowledge, including features, pricing, and promotions.
• Build strong customer relationships with empathy and care for individual mobility needs.
• Keep accurate records of interactions in the CRM system.
• Collaborate with colleagues to ensure a smooth, end-to-end customer experience.

Skills & Experience

• Previous experience in sales, retail, or customer service (telephone-based experience is a plus).
• Excellent communication and listening skills, with a warm, professional manner.
• Ability to work in a target-driven environment while maintaining outstanding customer care.
• Basic computer literacy, including CRM or order-processing systems.

If this sounds like the opportunity for you, please apply ASAP.

*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list.  You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.