JOB DESCRIPTION



About Finishworks



At Finishworks, we're committed to delivering high-quality coatings solutions backed by industry-leading customer support.

We believe in fostering strong relationships with our customers, employees, and partners through collaboration, innovation, and service excellence.

Join a team where your contribution directly impacts customer satisfaction and business success.



Position Summary



We are seeking a professional and detail-oriented Customer Service Representative to join our team.

In this non-exempt role, you'll be the first point of contact for customers-handling orders, addressing inquiries, and resolving issues to ensure a positive customer experience.

You'll work closely with Sales, Operations, and Accounts Receivable teams, and play a key role in supporting both English and Spanish-speaking customers.



Key Responsibilities

• Provide responsive and professional support via phone, email, and in person


• Process customer orders, credits, and debits accurately and efficiently


• Set up and maintain customer accounts and records


• Coordinate logistics and ensure timely and complete order fulfillment


• Handle Return Material Authorizations (RMAs) and product-related complaints


• Manage workflows in HubSpot (CRM) for service issues, returns, and product requests


• Support sales teams in multiple states with pricing and account needs


• Communicate effectively with Spanish-speaking customers


• Process mobile bank deposits and manage office supplies and equipment


• Collaborate with internal teams via Microsoft Teams and email

• Previous experience in customer service or order management role preferred


• Strong communication and organizational skills


• Bilingual (Spanish/English) strongly preferred


• Proficient in Microsoft Office and comfortable learning CRM systems (HubSpot a plus)


• Ability to work independently and as part of a team


• High attention to detail and a customer-first mindset

• Competitive compensation


• Comprehensive benefits package (medical, dental, vision, 401k, etc.)


• Supportive team environment


• Opportunity for hybrid work schedule