JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:

The General Contracting (GC) Manager is responsible for overseeing and managing all aspects related to the General Contracting business (including GC and larger-scale P&R, TremCares, etc.) within the assigned region.

This will involve working with Construction Managers, CM Associates, Project Managers, Service Managers, Supervisors, Foremen, GC Superintendents, Tremco Sales Representatives, Owners, and Subcontractors to ensure projects are performed safely, meet customers' expectations, conform to contractual obligations, and meet financial objectives.

Additional duties will include participating in proposals, specifications, price estimates, schedules, and sales efforts as they affect the region.

Additionally, responsibilities will encompass Sales & Service Support, Field Resource & Customer Management communication as necessary.

The GC Manager will create and execute training plans for new CM, CM Associate, and Project Manager positions for new employees.

The GC Manager, along with the RBM, is responsible for the overall profitability and performance of all GC projects in the region(s).

Abide by all Company policies.



ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Direct WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability.
  
  
• Act as a liaison between headquarters and the field to ensure that effective two-way communication takes place, and that positive results are achieved.
  
  
• Assess daily operational situations for crisis management, safety, and escalation protocol.
• Determine solutions to project issues, including but not limited to, field resource management, workload balance, job site conditions, product management issues, etc.
• Travel to job sites as needed to provide support to account resources (including rooftop projects).
  
  
• Travel to customer or sales meeting as needed to support business or account activities.
  
  
• Accountable for regional cost/budget variance & profitability as it relates to General Contracting.
• Accountable for regional Quality Assurance.
• Understanding of subcontractor agreement and corrective measures of notification to subcontractor per the executed agreement.
• Ensure Construction Managers are setting project timelines and goals.
• Identify resource or employee concerns and act promptly to resolve and engage appropriate HR or WTI management.
  
  
• Ensure documentation on employee issues is prompt and submitted to HR.
  
  
• Act as an agent of change and improvement and adapt quickly to changing business priorities.
• Manage key metrics and report regularly or as required.
• Coordinate work with Program Managers, Sales & Service Support, Customer Management (WTI & Tremco Roofing and Resource Management.
  
  
• Participate in the Preventive and Corrective Action process with responsibility and authority to:
  • Initiate action to prevent the occurrence of any non-conformity relating to service, process, and quality.
  • Identify and record any service, process, or quality system problems.
  • Initiate, recommend, or provide solutions through designated channels.
  • Verify the implementation of solutions.
  • Control further processing, delivery, or installation of non-conforming product until the

• GC Manager will have Cost Model approval authority for projects where the Gross Margin for Service is less than the stated requirements.
  
  Further approvals may be needed.
• Ensure the profitability of the region by effectively managing the team and processes with the tools one has available.
• Assist when needed to review proposals received, conduct contractor interviews for specification and contractual compliance.
  
  Approve Proposals for submission (i.e., pricing, specification, scope).
• Direct Project Manager, technicians, and superintendents.
• Assist when needed for change order negotiation and approval.
• Regular communication with the Regional Business Manager regarding:
  • Safety compliance
  • Project approvals, planning, and results.
  • Personnel and process management
  • Any issues related to the above will require collaboration or elevation of authority.
• Holding Construction Managers Accountable for the following Metrics:
  • Concept, Planning & Design (Proposals & Specs):
    • # Proposals/Specs being managed
    • # Proposals/Specs reviewed vs.
      
      in queue
    • #/$ Wins vs.
      
      Losses
    • Profit Margin of Wins vs.
      
      Losses
  • Construction (Execution)
    • # of projects w/in (time &/or $) budget +/- X%
  • Contractor Management
    • # Qualified Contractors
    • $ Billed & Outstanding (& DSOs)
• Review overall project quality score
  • Forecasting POC for work in progress for projected revenue purposes
• Review POC from CM's weekly to ensure it is submitted on time and is being filled out properly.
• QC project planned/actual costs as needed to ensure estimates are being updated, as well as start/end dates.
• Competencies:
  • Technical knowledge of all products and services that WTI offers.
  • Deep understanding of line items and helping with complex bids to develop line items for projects.
  • Deep understanding of all Construction Management tasks
  • Deep understanding of Tremco / WTI policies and procedures.
  • Understanding of financial reports
  • Understanding of superintendent roles & responsibilities
  • Understanding of the various Cooperative Purchasing available in the region.
  • Understanding of State and Local construction code compliance
  • Understanding of Tremco, WTI, and OSHA safety requirements.
• Communications:
  • Superior written, oral, and digital communication skills.
  • Must have excellent interpersonal skills and a customer service approach when dealing with sales reps.
  • Able to create performance reporting.
  • 24-hour response to all inquiries.
  • Computer Literacy
  • e-Builder, e-mail, web, SAP, Microsoft Teams, Excel, PowerPoint, OneDrive, others TBD

• 10-hour OSHA minimum (will provide if not current)

• Can service customers in a compliant and financially solvent manner
• Understanding of contract management and processes
• Intermediate skills with financial data and mathematics (understanding statistics, business metrics, gross margin, operating income, cost management, etc.)
• Excellent written and verbal communication skills, including the ability to make professional presentations to others
• Must have excellent organizational skills to multitask in a fast-paced environment
• Must be able to create strategic plans and measure and analyze results
• Strong problem resolution skills with the ability to effectively communicate with all personality types
• Strong computer skills, including Outlook, Word, Excel, PowerPoint, Adobe, etc.
  
  
• Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.)