Service Manager - Homelessness

The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM or 10AM - 6PM.

3 months contract - extension due to perfomance.

In this position, you will be required to:
- Manage and direct 6 Complex Needs Project Workers, Locum and Night Staff
- Lead and supervise a multi-disciplinary team to deliver trauma-informed, outcome-focused support
- Support staff to navigate complex client needs, including those related to immigration, health and housing
- Ensure reconnection and resettlement pathways are progressed swiftly and safely for all clients.
- Oversee timely completion of assessments and support plans, with a focus on move-on readiness
- Monitor caseloads, service performance and risk management in collaboration with the Service Manager
- Ensure the Team are conducting comprehensive assessment of need and risk for their clients, using effective tools and recording methods and sharing information with partner agencies where appropriate
- Build and maintain effective working relationships with local connection boroughs and external partners
- Ensure staff are committed to safeguarding children and vulnerable adults
- Support the Regional Manager in ensuring the service represents value for money and operates within budget
- Monitor service spending throughout the financial year to ensure there is no overspending

To apply for this role, you must have:
- Experience managing or coordinating services for people with complex needs at risk of rough sleeping.

Specialist knowledge will include housing, homelessness, substance misuse, mental health and the criminal justice system
- Experience of effective liaison & multi-agency working with social, health, housing and criminal justice agencies.
- Experience of leading services that are based around a trauma and psychologically informed approach.
- Significant level of experience, practise and understanding of the principles of risk and needs assessment, planning, goal setting and reviewing.
- Understanding and/or experience of project evaluation, overseeing client data and providing output data to appropriate stakeholders.
- Ability to find ways of working with clients who may have a history of low levels of engagement with services
- Ability to effectively support the team to manage both the practical & emotional demands of complex casework and client support.
- Commitment to working flexibly and creatively in response to changing external and organisational requirements
- Able to communicate confidently and effectively, verbally and in writing & be self-servicing in the use of the computer to create letters, minutes and key work notes and to send and receive emails