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Kickstart your career and boost your experience in a leading customer focused organisation, where you’ll work as part of a supportive team. In this Customer / Call Centre Advisor role, you will be:
Making outbound telephone courtesy calls reminding customers of their appointments, and cancelling, rescheduling other appointments as well as receiving inbound telephone queries Ensuring all customer contact is recorded accurately and correctly using bespoke CRM systems Handling customers dissatisfaction with appropriate levels of empathy and professionalism, escalating when appropriate Other additional duties to support priorities of the Customer Engagement Centre
We would love to hear from you if you have the following:
Experience working in a customer focused environment Strong IT skills with the ability to pick up new systems quickly Ability to remain calm when under pressure and working in a fast-paced environment Excellent phone skills and complaint handling ability Worked in a similar environment Strong attention to detail and accuracy
This is a temporary role for a period of 4 weeks initially with a view of being extended, working part time, 9am to 1pm, Monday to Friday and is based in modern offices in the centre of Llandudno and is accessible using public transport. You'll be on an hourly rate of £11.44 plus benefits including weekly pay, holiday accrual and Ffit Conwy membership discount. If this role sounds like the perfect role for you, please get in touch and apply today! ....Read more...
Type: Contract Location: LL30 2RH, Llandudno, Conwy, Wales
Start: 14 October 2024
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-10-14 12:38:58
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Moped Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - Up to £30,964.50 per annum
£29,139.60 per annum PLUS up to £1824.90 mobile allowance
* per annum
Looking for Moped Riders/CBT
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours.
42.5 hours per week.
5 days out of seven.
8.5 hour shifts.
Mon-Sun.
As per rota.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
*Basic salary of £29,139.74 per annum with the additional drivers/CBT allowance of up to £1824.90 per annum - subject to criteria including hours on foot/driving etc
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 14/10/2024
Salary / Rate: £29,139.74 per annum
Posted: 2024-10-14 11:14:03
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Immediate start - FTC - (3-Month Contract with Potential for Full-Time)We are seeking a highly skilled CRM Specialist to a growing team on a 3-month contract, with the possibility of transitioning into a permanent role based on performance and business needs.
This role offers an exciting opportunity to develop and implement strategies aimed at increasing customer loyalty, retention, and overall lifetime value.Key Responsibilities:
Develop and implement a comprehensive customer retention strategy to drive customer loyalty, increase average spend, and enhance the propensity to refer.Leverage Klaviyo (or similar marketing automation tools) to create and execute effective CRM campaigns.Manage the company’s text and push notification systems to increase engagement and conversions.Collaborate with our data team to create a global monitoring system that junior CRM team members can easily use.Analyse customer data and feedback to identify trends, opportunities, and areas for improvement.Ensure seamless customer experiences by working closely with cross-functional teams.Stay up-to-date with CRM best practices, industry trends, and be prepared to research those relevant to the gambling industry (if applicable).Mentor and train two junior CRM team members.
Requirements:
Experience in CRM roles within, e-commerce, fast-fashion, gambling or high-volume transactional environments (ideally with VIP customer experience).Proven track record in improving key metrics such as customer loyalty, return rates, average spend, referral rates, and lifetime value (case studies required).Expertise in using Klaviyo or similar marketing automation tools.Experience managing text and push notification systems.
Desirable (but not essential):
Experience with A/B testing and optimization techniques.
Kind Regards,Gemma EamesHead of HR and Marketing Recruitment gemma@corecruitment.com+44 (0) 207 790 2666 / DL 0207 539 5571My LinkedIn Profilewww.corecruitment.com8 Nile St, London N1 7RF ....Read more...
Type: Permanent Location: London, Greater London, England
Start: .
Duration: .
Salary / Rate: £50k - 60k per year + /
Posted: 2024-10-14 08:06:17
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An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry, offering excellent benefits.
As a Customer Service Coordinator, you will be maintaining excellent customer relations and ensuring technical documentation and requirements are accurately managed.
This permanent role offers salary range from salary £25,000 - £28,000 (DOE).
You will be responsible for:
* Deliver outstanding customer service with empathy and understanding.
* Promptly and efficiently address customer enquiries.
* Act as the primary contact for customers via phone and email.
* Accurately update order statuses within the laboratory asset management database.
* Adhere to ISO17025 and ISO9001 accreditation processes.
* Perform preliminary quality assurance and contract review tasks for work order approvals.
* Assist the Logistics department in meeting customer delivery needs.
* Contribute proactively to continuous improvement efforts.
What we are looking for:
* Possess customer service experience, preferably in a technical environment.
* Ideally, have technical knowledge and experience in preparing technical documents and requirements
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Working hours: 8.30am - 5:00pm
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shoreham-by-Sea, England
Start:
Duration:
Salary / Rate: £25000 - £28000 Per Annum
Posted: 2024-10-13 23:35:03
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We are currently looking for a Customer Service Administrator to join an established manufacturing company based near Redditch who supply their products on a global scale! The role gives the Customer Service Administrator the opportunity to support a developing team who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Administrator :
Represent the company principles and values through each interaction, ensuring it is friendly, professional and efficient.
Take a proactive approach in ensuring customers are well informed, from initial communication through to completion.
Answering queries, complaint resolution and following protocols to ensure transactions are processed as per company policy.
Processing orders, ensuring appropriate costs are applied, and documents packs are created.
Discuss stock enquiries, potential transport and dispatch options, and accurately explaining the overall costs.
Experience of the Customer Service Administrator :
You will have experience working in a fast-paced Customer Service Administrator role, demonstrating great communication skills, showing confidence over the telephone but also through computer system.
Experience working with SAP is essential.
Demonstrates good understanding of exports, documentation, transport options and overall order book management.
Has fantastic attention to detail, able to follow procedures as per company policy when processing orders.
With the support of the existing team, the company gives the Customer Service Administrator the possible opportunity to develop from a temporary role, into a permanent role if you excel within the position!
If you have the skills and experience for the role of Customer Service Administrator , please clink on the link below to apply directly! ....Read more...
Type: Contract Location: Redditch, England
Start: ASAP
Salary / Rate: Up to £0.00 per hour
Posted: 2024-10-11 15:13:38
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We have a permanent, full-time, job opportunity for a Sales Administrator to join the team of a leading international manufacturing company at their UK office which has recently relocated to Carlisle city centre due to continued success and growth.Your job will be to process customer orders and manage stock levels via their bespoke computer system.The ideal candidate for this position will have excellent administration and people skills.You will be working within a small, friendly and relaxed team of people who work closely with, and support, each other.
It’s a really nice place to work!There is the option to work from home one day per week and the employer will also consider part-time candidates if full time is not for you.Your new jobProcess customer orders via computer.Monitor and update stock levels.Produce stock forecasts based on order history and sales promotions.Receive orders from customers (usually electronically).Send orders to overseas head office and factories.Send delivery information to distributors.Liaise with transport companies.Raise supplier invoices (computer generated).Chase orders and deliveries when required.Ad-hoc administrative and clerical duties.Work closely with the rest of the team (accounts / sales and admin).About youAdministration background.Attention to detail.Customer service skills.Organisation and time management skills.Ability to meet deadlines.Ability to work well with suppliers, customers and other team members.Active listening skills.Interpersonal skills.Excellent communication skills.Salary and benefitsStarting salary of £23,920 per year.25 days’ holiday per year plus bank holidays (33 days in total).Pension scheme.Free car parking.Family friendly policies.Early finish on Fridays (3pm).Option to work from home, one day per week. ....Read more...
Type: Permanent Location: Carlisle, Cumbria, England
Start: ASAP
Duration: Permanent Staff Position
Salary / Rate: £23,920 per year
Posted: 2024-10-11 05:48:15
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Job Title: Customer Service Advisor Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Barnsley, S70 Start Date: ASAPWe are seeking a dedicated Customer Service Advisor to join our client's team at a Local Authority.
This role is essential in delivering a high-quality, customer-focused service by adopting a digital-first approach across multiple communication channels.Key Duties and Responsibilities:
Respond to customer inquiries through telephony, face-to-face interactions, email, web chat, and social media while adhering to Digital First principles.
Accurately analyze and interpret customer information to make informed decisions.
Maintain awareness of key legislation, policies, and procedures impacting service delivery.
Communicate effectively with internal and external stakeholders, including managers, employees, Elected Members, and the public.
Provide a positive, efficient, and friendly customer experience, even in challenging situations.
Handle complaints professionally, demonstrating resilience in a demanding environment.
Encourage the use of digital self-service channels and support the Council's digital transformation.
Undertake general financial administration and support service requests.
Work collaboratively within the team, contributing to overall performance targets and training support.
Qualifications and Experience:
4 GCSEs (9-4) or equivalent, or a relevant Level 2 qualification (essential)
Experience working with the public and providing advice, support, and guidance (essential)
Strong knowledge of data protection and customer service standards (essential)
Excellent communication and negotiation skills, with the ability to handle sensitive situations professionally (essential)
Ability to work flexibly as part of a team and maintain a calm demeanor under pressure.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Barnsley, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £12.83 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-10-10 16:40:50
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Office AdministratorCheshire SK3£11.75 Per HourTemporary OngoingMonday to Friday 8:30-5:00pm.
Hybrid role after completion of training.Office Administrator The Role The office administration will provide support in a busy Procurement Department.
You will coordinate service desk activities which will include booking of Travel, Ordering Stationary and catering supplies and general purchasing.The role includesEssential Skills.
Maintain strong communication with internal and external customers.Gather pricing and quotations and preparing options for goods and services.Accurately raise purchase orders in a timely manner.Liaise with vendors to ensure timely delivery of goods and services.Dealing with service desk requests from internal customers and keeping customers fully updated with the status and progress of their orders and resolve issues and queries.
Processing of invoices in a timely and accurate manner and dealing with any related queries.
Deal with general queries Database administrationFamiliarisation of in-house purchasing systems
Office Administrator The Candidate You will have the following skills, experiences and attributes..Excellent organisation and time management skillsCapable of working unsupervised or as part of a wider team.Ability to work to tight deadlinesAttention to detail and basic problem-solving skillsComfortable working in a fast-paced office environmentStrong written and verbal communication skillsGood attention to detail Educated to GSCE including Maths and English Knowledge of Microsoft Office (Word, Excel and Outlook)
The CompanyOur Client is an international marketing solutions and customer communications company.
They work with over 800 employees and help bring brands to life in a range of departments such as Healthcare, Travel, retail and more.Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – April Bryan – april.bryan@winsearch.ukComH Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Contract Location: Stockport, Greater Manchester, England
Salary / Rate: £11.75 - 11.75 per hour
Posted: 2024-10-10 14:55:47
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Job Title: Customer Service Advisor ( Temporary)Salary - £12.17 per hour + accural of holiday payWalking distance to Amersham Train Station - New and lovely office - fun enviorment especially if you like childrens toysStarts Tuesday 22nd October untill January 2025 8 hours a day and 6 hours a day shiftCustomer Service Advisor -Job Purpose
As a Customer Service Agent Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special.As a Customer service agent You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers.A non-judgmental attitude is essential.Previous experience is helpful but full training is provided.Due to the seasonal nature of our business, a flexible approach to working hours is essential.You will need good PC skills – as well as using our CRM system (Zendesk) you should know how to use Word and Excel
You will need to be able to speak to customers on the phoneYour grammar and spelling should be very good for when you are sending emails, responding to social media messages or chat messagesSome process driven administrative tasks may be required to be done
A typical day as a Customer Service Advisor involves working through a number of tickets whilst answering phone calls or talking to customers on messages.
Your target is set at 10 tickets per hour, depending on experienceYou will not be expected to be logged into the phone and doing messaging at the same time unless you are very confident to do so.
Everyone is expected to work through ticketsIf your shift is over 6 hours you will be given a time slot for a 30 minute break.Dress code is office casual – no trainers, no sliders.
We have dress-down Fridays when you can wear jeans if you wish.Call Kylie at Kylie@cpi-selection.co.uk07966 225870 ....Read more...
Type: Contract Location: Amersham, Buckinghamshire, England
Start: 15 NOVEMBER
Duration: ongoing
Salary / Rate: £12.17 - 12.17 per hour
Posted: 2024-10-10 09:13:05
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Customer Service Agent - Uxbridge - Full Time; 40 Hours per week - £24,000 per annum
- Hours Mon- Fri 8.30 to 17.30
Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Do you have great communication and admin skills?
We are looking for a Customer Service Agent to provide a high standard of service to our On-Street/ Hillingdon environmental contracts.
You will be working as a multi-functional and flexible member of the team, capable of working effectively in a multi-contract environment
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- Carry out all tasks according to the given contract processing procedure and guidelines (in line with relevant Government Legislation)
- Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPIs and SLAs are met.
- Use knowledge of processes, legislation to effectively advise all customer of the correct process/outcome.
- Ensure that your workload is prioritised.
- Handle telephone calls professionally and in line with the laid down expected Service Level
- To represent the company and ensure company standards and quality are always maintained
What will you bring?:
- The knack to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential material.
What is on offer to you? :
40 hours per week
£24,000 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of the recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Uxbridge,England
Start: 09/10/2024
Salary / Rate: Salary £24,000 per annum
Posted: 2024-10-09 14:12:03
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Job Title: Customer Fulfilment Centre Advisor Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £16.94 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Reading, RG1Join our client's Customer Fulfilment Centre as a vital part of our service delivery team.
As a Customer Fulfilment Centre (CFC) Advisor, you'll provide excellent service across a variety of channels, ensuring that residents, businesses, and partners receive the best possible experience.
If you're passionate about customer service, this is the role for you.Key Duties and Responsibilities:
Provide outstanding customer fulfilment services in compliance with relevant legislation and policies.
Handle customer enquiries and casework across multiple channels such as phone, email, social media, and face-to-face.
Log enquiries, process applications, and ensure accuracy in bookings and data management.
Offer advice, guidance, and signposting to customers, partners, and businesses.
Administer a variety of services, including regulatory, enforcement, safeguarding, and financial assessments.
Develop a thorough working knowledge of service policies and legislative frameworks.
Collaborate with stakeholders and continuously improve service delivery.
Qualifications and Experience:
Educated to GCSE level or equivalent; NVQ Level 3/4 qualification (or working towards it) is advantageous.
Experience in customer service environments, with strong administrative and communication skills.
Proven ability to handle complex enquiries with professionalism, empathy, and tact.
Strong IT skills, including the use of Microsoft Office 365 and multiple software systems.
Ability to multi-task and manage time efficiently in a fast-paced environment.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Reading, England
Duration: Ongoing
Salary / Rate: Up to £13.47 per hour + PAYE Inclusive of Holiday Pay
Posted: 2024-10-07 14:55:11
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Customer Services Rep - Call Handler
Location: RainhillSalary: £13,063paJob Type: Permant / Part time 20 hours (shift pattern)We are an international facilities management company who have been established in the UK for over 30 years but also have offices across the world.
We currently turn over 2 billion per year in the UK alone! We currently employee around 9,0000 employees across England, Scotland and Wales and have many long-standing relationships with our clients.We're recruiting for candidates with proven administration and customer service skills to join a facilities helpdesk team based in Rainhill.The Call Handler will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client.
They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets.
The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment.
Previous helpdesk or facilities experience is not a critical requirement. Essential Qualifications/Skills:Previous administration experienceExcellent telephone mannerExcellent attention to detailProficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systemsPackage Overview£13,063paPart time 20 hours2 week shift patternParking on siteCompany sick payPension schemeCycle to work schemeIf this particular vacancy is of interest to you please call #Fern CV Bay on 0121 389 0023 ....Read more...
Type: Permanent Location: Rainhill, England
Start: ASAP
Salary / Rate: Up to £13063.00 per annum + Free parking
Posted: 2024-10-07 13:26:34
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Internal Sales Support Executive£24,000 plus bonus Dover, KentMon – Fri 9:00 – 17:00Own Transport required due to locationNO COLD CALLINGContributory Company PensionBonus scheme Discount on Fuel, MOT and Car Services• Are you motivated by delivering great customer service? • Does developing client accounts and maximising their potential appeal to you? • Do you want to work for a successful company who will heavily invest in your career development through regular training and coaching?• Would you like to work in a role that has come about due to business growth? On offer for the Internal Sales Support Executive is the opportunity to work for a renowned and respected nationwide sales company in an exciting role where no two days are the same.
Our client is the market leader in the fuel card industry.
They have been trading since 1983 and are constantly expanding and improving.Your Skills: • Excellent customer service/customer retention background • Good experience of customer liaison by phone and email • Experience in business to business relationships • Negotiation and Account Management The Internal Sales Support Executive role would suit a keen individual with excellent customer service skills looking to take the next step in their career and develop their existing skills.Responsibilities: • Building client relationships with dedicated accounts• Speaking with clients and resolving queries • Identifying clients who are not using their account to the maximum and upselling where appropriate.
In this role you will use every engagement, be it by phone or email with the clients as an opportunity to positively represent the business.To find out more, please call Jane on 01304 200 329 Westin Par values diversity and promotes equality.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience.
If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.Do not hesitate to contact us about this or any other roles. ....Read more...
Type: Permanent Location: Dover, Kent, England
Start: 2nd September 2024
Duration: Permanent
Salary / Rate: £24k per year + + Bonus
Posted: 2024-10-07 08:23:43
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£24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-07 06:41:04
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22 - 24 hrs p/wk £24,500 + Hybrid Working + Great BenefitsIn order to ensure a consistent, gold standard service is delivered to each of our client's highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations.
Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client's Liverpool HQ and reporting to the Operations Manager, the successful candidate will provide a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control and, of course, customer service.
As such, applications are encouraged from job seekers that enjoy being part of a fast-paced working environment in which no two days are the same.
At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction.All necessary training will be provided to the candidate that can demonstrate a warm, engaging personality with the ability to deliver a fully rounded operational advisory service. Key Responsibilities
Maintain accurate and up-to-date customer records at all times
Distribute marketing material for appropriate services
Respond to queries regarding appropriate services from prospective customers
Provide quotations for appropriate services to prospective new customers
Regularly update customer contract schedules with Dosimetry information
File all customer contract details appropriately
Answer phone call queries received and provide first-line customer service support for Dosimetry and RPA queries
Record all queries received, either by telephone or email, on the CE Database
Liaise with suppliers over delivery, administration and reporting of dosimeters where required
Assist in the establishment and implementation of business unit appropriate services/procedures
Assist with any appropriate invoicing queries and respond to customers in a timely manner.
Contact all customers who do not pay within the agreed contractual time frames to request prompt payment
Send appropriate correspondence to non-paying customers
Contribute to the Company R&D programme, where required
Assist with training new staff within the team
Skills & Experience
Previous experience in a customer focussed role
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations - desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Advisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking.
Apply now! ....Read more...
Type: Permanent Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £24500.00 per annum + Hybrid Working + Great Benefits
Posted: 2024-10-04 20:54:03
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We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in the Ravensthorpe area of Dewsbury.
What's in it for you as a Customer Service Advisor: - Salary of £24,000 - Full-time permanent position - Hours of work - Monday to Friday 8:30am - 5pm - Hybrid working - opportunity to work 1 day at home after training completed - 10% matched pension - Full access to employee assistance Programme - Access to high-street retail discount platforms - Job security and personal development within a market-leading, international manufacturing organisation.Main duties of the Customer Service Administrator: - Fast, easy and hassle-free provision of information to customers including price, lead-time, order status, product information and alternatives - Perform accurate and efficient order entry, converting the customer's requirements into the ordering software - Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs - Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions - Manage call offs, partial shipments, and back orders until orders are completely fulfilled - Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor: - Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry - Great interpersonal skills, both written and verbal, with a professional and courteous demeanour - Proactive view to manage and take ownership of order from inception to delivery - Working Knowledge of Windows based IT Systems - Ability to multitask and prioritise tasks in a fast-paced environment - Excellent organisational skills and attention to detail - Flexibility to adapt to changing priorities and responsibilitiesIf interested, please apply now! ....Read more...
Type: Permanent Location: Dewsbury, England
Start: ASAP
Salary / Rate: Up to £24000.00 per annum + Excellent Benefits
Posted: 2024-10-04 15:29:14
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CUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area.
Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow.
A market leader in their field, their customers are King but so are their employees.
Our client, truly looks after their staff, recognises hard work, achievements and dedication.
They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.CUSTOMER SERVICE ADVISOR JOB PURPOSETo represent the company and deal with all incoming queries, questions, enquiries and process orders.
Customers can contact the department via the telephone, live chat and email.
Maintaining the highest level of customer service at all times.
Ensuring every customer is a happy customer.The successful Customer Service Advisor will be able to say YES, to the following:-- Are you passionate about providing excellent Customer Service at all times?- Do you have experience working in an office/call centre based Customer Service environment?- Are you PC literate using Word and Excel?- Do you possess excellent communication skills both verbal and written?- Do you want to be part of a vibrant Customer Service team?CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Provide a top-notch customer service experience for all customersDeliver a prompt and efficient service to all enquiriesDealing with queries via the telephone, email and live chatProcess orders, returns, payments and refundsArrange deliveriesResolved order issuesOffer solutions for all queries received
CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:
Minimum 2 years’ experience in an office/call centre customer service environmentHave a genuine passion and interest in customer servicesExperience dealing with complaintsBe a real “people” personNaturally positive communicatorPC Literate using Word and ExcelExcellent attention to detailAble to prioritiseAttentive listening skillsCapable, ambitious and professional
CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:
Salary £24,000 (increasing as you learn and develop)Monthly cash incentivesExcellent training and development on an ongoing basisStarting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.Competitive annual leaveWorking Monday to Friday 9.30am-6.00pm1 in 4 Saturdays per month working 9am-5pm with a day off in lieuEmployee assistance programmeCompany eventsStaff Recognition awardsAn open, friendly, supportive and fun working environmentGenuine opportunity for career progressionCycle to work schemeAnnual salary reviewsGenerous cash awards for long term service after 5 yearsOn site parking
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – CREWE - £24,000 + BENEFITS ....Read more...
Type: Permanent Location: Crewe
Start: Immediate
Duration: Permanent Full Time
Salary / Rate: £24k per year + Excellent Benefits
Posted: 2024-10-04 13:33:49
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Mobile Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum + mobile allowance
Do you enjoy working outside?
Do you have a CBT license?
Do you have customer service experience?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Mobile Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
CBT License is preferred, but a willingness to ride a moped is required.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- £27,352 annual salary + mobile allowance
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
- Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
'' ....Read more...
Type: Permanent Location: Redbridge,England
Start: 04/10/2024
Salary / Rate: £27,352 per annum
Posted: 2024-10-04 13:17:03
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Job Title: Customer Service Advisors
Locations: Chelmsford, Essex CM1
Contract Type: Temp ongoing
Work Pattern: Full time and part time
We are looking for a contact centre advisor on a temporary term contacts.
As a Customer Service Advisor, you will be the first point of contact in providing outstanding customer service to a diverse range of customers and residents over the phone.
You will be providing advice and assistance on a range of housing related enquiries, diagnosing, troubleshooting, and booking in repairs, fielding customer account queries and supporting vulnerable residents via the careline.
Part-time CSA Role: 20 hours per week, with 5 shifts of 4 hours each, Monday to Friday.
Shift options are 11:00-15:00 or 13:00-17:00 (one vacancy per shift).
OOH (Out of Hours) Role: 20 hours per week, averaged over a two-week rota.
Weekday shifts are 17:00-22:00, and weekend shifts are 08:00-16:30 (includes a 1-hour unpaid lunch).
Week 1: Monday, Thursday, Friday
Week 2: Tuesday, Wednesday, Saturday, Sunday
Weekend Role: 20 hours per week, working Saturdays and Sundays from 11:00-22:00, with a 1-hour unpaid lunch.
Full-time Night Shifts: A 4 on / 4 off rotation, working from 17:00-04:00 with a 1-hour unpaid lunch.
Job Role -
Provide prompt, friendly, and professional assistance to customers and residents, addressing their inquiries and concerns with empathy and efficiency.
Offer advice and information on a wide range of housing-related topics, helping residents navigate their housing options and services.
Diagnose and troubleshoot issues, schedule repair appointments, and coordinate with maintenance teams to ensure timely and effective resolutions.
Field customer account queries, assist with billing inquiries, and provide guidance on payment options and account management.
Provide compassionate support to our most vulnerable residents via our careline service, ensuring they receive the assistance and resources they need.
Use your problem-solving skills to address and resolve customer issues, escalating complex cases to senior team members when necessary.
Maintain accurate and detailed records of customer interactions and transactions, ensuring data integrity and confidentiality.
Candidate Requirements -
Call centre experience
Excellent communication and problem-solving skills
Ability to establish genuine human connections with a diverse range of customers
Computer literacy and multitasking skills
Flexible and proactive approach to work
No previous housing experience or knowledge necessary
The pay range for the role is £18.65 - (£20.52 out of hours rate) per hour LTD company rate.
The PAYE equivalent is £14.19 - (£15.61 out of hours rate) per hour, inclusive of holiday.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Type: Contract Location: Chelmsford, England
Salary / Rate: £14.19 - £15.61 per hour
Posted: 2024-10-04 11:29:42
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Customer Service RepresentativeJob Type: Full Time, Permanent, after a successful probation period of 3-monthsLocation: CreweWorking Hours: 37.5 hour per week between the hours of 8.00AM to 6.00PM, Monday - FridaySalary: 28,000 - £30,000 per annumBenefits
Occasional Home Working.Group Bonus Scheme.Pension contribution.Business use Laptop & Mobile Phone allowance.Holiday entitlement of 28-days including bank holidays.
Electric Vehicles “EV” charging infrastructure represents one of the hottest markets and one of the most critical needs as the world shifts from internal combustion engine vehicles to electric-driven transportation.
EVs include motorcycles, cars, pickup trucks, vans, boats, and ATV’s.Qmerit was launched to facilitate “The Electrification of Everything” at scale.
Combining our purpose-built digital managed services software platform with our nationwide network of certified electrical contractors, Qmerit is uberising the electrical services industry, managing the end-to-end service delivery process, and providing unmatched quality experiences related to the adoption of electric vehicle charging stations, battery storage systems, solar system integration, emergency power, and microgrid solutions. The Role – Customer Experience Representative:An opportunity for an experienced Customer Service Representative to play a vital role in Qmerit’s retail and fleet business operations team has emerged.
Our growing company is looking for a full time, skilled problem-solver to join our team as an EV operational support.
We are looking for an enthusiastic individual who can efficiently manage customer service-related issues and speak competently and confidently with auto dealers, EV customers and electrical contractors.The successful candidate for this role will have the drive and aptitude to gain command of the company’s service offerings, processes and technology platform.
The Customer Service Representative must continuously interact with a pleasant and customer centric demeanour and uphold high customer satisfaction ratings from a variety of audiences.This role is cross-functional and will require you to be comfortable participating in multiple aspects of the business including programme implementation and concierge-level customer service.In this position, you will report directly to the Customer Services Operations Manager.
Full training will be provided on the Qmerit back-office platform and client programmes. Key Responsibilities – Customer Experience Representative:One of the primary responsibilities is matching EV customers to our certified contractors.
In this role, the Customer Service Representative will be speaking to both EV customers and contractors to answer questions and provide guidance.
Another responsibility includes answering questions via web technology on our programmes essentials and how to use the Qmerit technology platform to respond to customers.With that overview the Customer Service Representative responsibilities are:
Responsible for maintaining a high level of professionalism with clients while establishing a positive rapport with every caller.Monitor each stage of the customer journey through the Qmerit platform for retail and fleet programmes that originate from contract-awarded accounts.Answer incoming calls, emails, and chat requests from EV Customers, Dealerships, Charge point manufacturers (EVSE), and electrical contractors.Make outgoing calls to contractors and drivers to ensure excellent communication as jobs progress through the customer journey.Resolve customer escalations in collaboration with Customer Services Operations Manager.Review KPIs and report to internal and external stakeholders.Find solutions to customer or contractor issues and make suggestions for enhancements or amendments, with a focus on improving the customer experience.Serve as a primary point of contact and provide day-to-day support to Qmerit partners and implement any required adjustments.Enter or update customer/ticket information in HubSpot - our customer service software - during and after each call.Collaborate closely with the UK Sales team to build and expand Qmerit’s partnerships.Help achieve Customer Service Scores of 9 or higher overall Qmerit programmes.
Person Specification – Customer Experience Representative:Qualifications
Proactive problem solver with a strong initiative.Strong written and verbal communication skills.Strong attention to detail and a high level of professionalism.Ability to manage multiple tasks.Demonstrates a working knowledge of the technology tools required within assigned responsibilities.Advanced Microsoft Office Skills.Effective organisation and time management skills.Act ethically and responsibly in all matters, creating a culture of excellence and aspiration.To take on any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed.To handle personal data in accordance with the organisation's data protection policy.To comply with the company’s policies and the Health and Safety at Work etc.
Act 1974.
Experience
Demonstrate a minimum of 3-years’ experience as Customer Service Representative.HubSpot (CRM) experience would be an advantage .Experience in electrical, field service, and dispatch related work is a plus.
Qmerit is an Equal Opportunity Employer, Qmerit is committed to diversity in the workplace. ....Read more...
Type: Permanent Location: Crewe / Sandbach Area
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: £28k - 30k per year
Posted: 2024-10-03 15:14:08
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Civil Enforcement Officer Calderdale - Full-Time; 37 hours per week - £22,395.40 per annum
Do you enjoy working outside? Do you want to get fit while you earn? Are you over 18?
If you answered yes to these questions, then we want to hear from you!
New positions have opened for someone who:
- Enjoys working outside, getting lots for fresh air and exercise.
- Has excellent Customer service skills and enjoys working with the public.
- Wants to join a reliable business and team, making a difference in your local area.
So, is this role for you?
As a Civil Enforcement Officer, you will patrol the area providing advise on parking restrictions and enforcing if needed.
This is an important part of keeping roads moving, ensuring public safety.
- You will have excellent customer care skills and be able to talk to a variety of people in a friendly but clear way.
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking rules and regulations.
Shift Patterns:
07:45- 15:40
10:30- 18:25
12:30- 20:25
14:00 21:55
37 hours of paid work with a 30 minute unpaid lunch break
Any 5 days of 7 as per rota
We offer a full training programme, with continued support for growth, along with competitive holiday's and benefits
If this sounds like an opening for you then apply now and one of our team will be in touch with you very soon.
What are some of the current benefits on offer to you?
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Hourly pay rate £11.64
Driving licence preferred but not essential
Our Civil Enforcement Officers have an abundance of prospects for training, growth and promotion throughout the company.
Many of our current managers started as Civil Enforcement officers.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Calderdale,England
Start: 03/10/2024
Salary / Rate: £22,395.40 per annum
Posted: 2024-10-03 15:02:02
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Tudor Employment Agency are currently recruiting for a Customer Experience Advisor to work for our prestigious client based in Warrington.Please note: This is a part-time role
Providing a professional and timely response to customer enquiries Communication via range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation proceduresGathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queriesConducting customer reviews for feedback to ensure satisfaction with serviceDirector complaints, referrals from Service Centres, calls, website, chat, twitter, Facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyaltyBuild strong relationships with internal and external customersAdministrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative dutiesSales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre-qualification questionnairesTo support the business in achieving targeted growth, through up-selling and cross-selling
The ideal candidate:
A commitment to providing a great customer experienceExcellent written & verbal communicationStrong interpersonal skills Attention to detailMust possess excellent telephone etiquetteProven ability to work under pressureFocused and self-motivatedPatient and able to effectively handle conflict situations and provide empathyAbility to multitaskComputer literacyTyping 40 w.p.mWorking knowledge of Google Office
Hours of Work: Monday, Tuesday, Wednesday, Thursday & Saturday (Mon – Thurs 4pm – 8pm) (Saturdays 9am – 12pm)Rate of Pay: £11.44phrIn order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOCUS/40Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call! ....Read more...
Type: Contract Location: Warrington, Cheshire, England
Salary / Rate: £11.44 - 11.44 per hour
Posted: 2024-10-03 14:47:23
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Customer Service Advisor Wigan - Full time; 40 hours per week - £23795.20 per annum
Do you have customer service experience? Are you a good communicator?
Full time (40 hours) : Any 5 out of 7 days : Working hours between 8AM 8PM : 1x Hour Lunch, 2x 15 minute break.
Shift Patterns:
- 08:00-17:00
- 10:00-19:00
- 09:00-18:00
- 11:00 20:00
About the Job
APCOA is a recognised front runner in parking management services with a presence in 12 countries across Europe, managing 1.3 million parking spaces, across 12 countries and approximately 4,300 employees.
About the Role
Customer Service Advisor Providing a positive and excellent customer journey from beginning to end and working to ensure customer satisfaction.
What will you do? :
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping, and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers, and advise them how to appeal correctly.
- You will be placed in a rotating roster with your fellow CSC members and must be flexible to change working hours.
- You will work 5 x 9-hour shifts per week although this may change if overtime is required (1 hour deducted for lunch)
- You will be required to work between the operating hours of 8AM 8PM.
- Youll be required to work in our office as our contracts are essential services
What will you bring? :
- Previous experience working in a call centre environment is an advantage, although not essential
- We are looking for someone with a basic knowledge on computers, although not essential.
- You will be target-oriented, customer-focused, and have a friendly manner.
What is on offer to you? :
· Full training will be provided
· Chance to learn multiple skills in different sectors of the parking industry.
· Full time employment
· Pension Scheme.
· Hourly wage
· Free town centre parking
· Free Food Friday! We order pizza on the last Friday of each month
Does this sound like you? Then please apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training openings to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 03/10/2024
Salary / Rate: £23795.20 per annum
Posted: 2024-10-03 10:14:03
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Bilingual Customer Service Advisor (Polish & English) Trafford Park (Office Based £11.45 per hour – 40 hours minimum per week (£23,861)BonusPermanent ContractMonday – Friday 11:00 – 21:00Plus One Saturday every month 08:00 – 16:00 Customer Service AdvisorThe RoleWinsearch UK is currently working with a Food manufacturing business to appoint a Customer Service Advisor, on a permanent, full-time basis.
The purpose of this role will be to support customers in their after-care journey, ensuring customer satisfaction.
Providing professional first line advice, guidance and support to the customer on a variety of productsHandling all customer interaction in a prompt, friendly and professional mannerObtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsTo Process any orders that come through.Advising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customersCapture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets
The CandidateYou will have the following skills, experiences and attributes…
You MUST be bilingual in Polish and English.
Excellent verbal and written skills in both Polish and English.
The candidate must be IT literate.A passion for delivering first class customer service.They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environmentSelf-Motivated and driven to succeed.Flexible with excellent attendance and punctualityThe candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.GCSE (or equivalent) in Maths and English, grade C and above are desirable
Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.View our latest jobs today on our website http://www.winsearch.uk and follow us on LinkedIn.Consultant – Ryan Taylor – ryan.taylor@winsearch.uk FoodH Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Permanent Location: Trafford Park, Greater Manchester, England
Salary / Rate: £23,861 per year
Posted: 2024-10-02 08:18:04
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Customer SupportHours: Monday - Friday (9 am-5 pm).
Hybrid working located in Bracknell
We are iHasco.
We are a leading Health and Safety and HR Compliance eLearning provider.
We focus on creativity, quality, and most of all simplicity.
Having delivered over 15 million training sessions across the last 15 years, our company continues to grow at an unprecedented pace creating an exciting opportunity to join our Production team.
Our values are what we stand for and what matters is how treat each other and our clients.
We make it happen, we never settle, we choose right, and we are always smart with heart.
We are ready for anything.
About you: We're looking for someone who is highly organised, with superb attention to detail and an ability to manage a variety of administrative projects with confidence; someone who has a positive outlook, works well with others, and has a strong writing ability.
You will be:
, Strong team player with a collaborative approach.
, Multi-tasker with an ability to prioritise workload and problem-solve.
, Comfortable working with ambiguity and a commitment to gaining a full understanding of client situations.
, Methodical approach to problem-solving and ability to use own initiative.
, Results/customer satisfaction driven.
, Discretion with confidential client information.
, General skills in administration with a good understanding of Microsoft Office products (Google apps) and Windows operating systems are extremely beneficial.
, Excellent communication skills - presentation, written and verbal are essential with both short-form (emails/chats) and long-form (documentation).
We are a fun and vibrant team who work hard, love what we do, and aim to make a genuine difference to the businesses we serve...
and we're looking for someone who embodies these values too!
Main responsibilities and skills: , Be 1st line of support - Provide professional support to iHasco clients by answering incoming phone calls, LiveChat, Freshdesk., Support our Partnership team in assisting partners with ongoing queries and help in keeping partner accounts up to date.
, Handling and actioning support tickets from internal and external clients and clearly communicating the outcome to clients and their iHasco Account Manager.
, Meeting obligations of Service Level Agreements between iHasco and its customers., Maintain a comprehensive and up-to-date understanding of the functionality and processes of iHasco systems in order to work efficiently and provide customers with solutions.
, Providing feedback and insights to the team on ways to better serve our customers.
, Becoming an expert in the iHasco product and helping others to do the same.
, Complete any reasonable ad-hoc requests as may be required on occasion.
Desirable: , Previous customer service experience ideally in a support or help desk role.
, Being familiar with creating screen recordings and voiceovers to demonstrate technical iHasco product features for existing clients.
, Freshdesk experience., SalesForce working knowledge.
Most importantly you are looking to join a growing, highly successful company where you can continue to grow, develop and thrive with us.
Somewhere fun, professional and supportive where you get to chance to shine every day.
What you get from us A generous salary package along with your birthday off (in addition to a generous annual leave and bank holiday entitlement), pension scheme, wellbeing support, health cash plan, recognition and incentives, and continuous learning and development.
Coming to work should never be a chore so we, and you, create an environment where you can be at your best.
You will be surrounded by great people who care about what we do and have a true sense of purpose.
We will continually stretch and grow you - you will never clock watch with us.
We will trust you and care about you.
We will share our business strategy and there will be opportunities for you to grow your career with us.
If you are still reading this, it says our culture is for you.
Apply now.
Come join us. ....Read more...
Type: Permanent Location: Bracknell, England
Start: ASAP
Posted: 2024-10-01 15:01:11
