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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America.
This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy: Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development: Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control: Coordinate staffing and scheduling of diagnostic technicians across regions. Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting: Foster professional communication with customers, sales reps, field staff, and internal personnel. Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.
CERTIFICATES, LICENSES, REGISTRATIONS: Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. OTHER SKILLS AND ABILITIES:
Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-17 22:08:35
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America.
This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy: Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development: Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control: Coordinate staffing and scheduling of diagnostic technicians across regions. Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting: Foster professional communication with customers, sales reps, field staff, and internal personnel. Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.
CERTIFICATES, LICENSES, REGISTRATIONS: Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. OTHER SKILLS AND ABILITIES:
Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-17 22:08:27
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An exciting opportunity has arisen for a Property Sales Manager to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Property Sales Manager, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-17 13:15:49
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An exciting opportunity has arisen for a Leasehold Sales Officer to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Sales Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-17 13:12:36
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An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London.
This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations.
You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start.
This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Contract Location: North London, England
Start:
Duration:
Salary / Rate: £42400 - £42400 Per Annum
Posted: 2025-11-17 13:09:09
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Summary of Responsibilities and Personal Duties:
Execute your duties in accordance with legislative requirements, the division's Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
Effectively respond to all enquiries received by letter, telephone, in person and electronically.
Ensure all necessary action is taken to collect revenue efficiently and effectively & process applications for discounts and other reliefs, with due regard to internal and external fraud prevention and detection.
Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
Undertake proactive work and participate in outreach work to improve collection.
Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
Liaise with and instruct the Enforcement Agents (and other relevant bodies i.e.
Solicitors / Process Server) on the appropriate course of action, to ensure effective revenue collection.
Report to your manager on their performance.
Prepare records and maintain statistics as directed.
Deal with system reports and other output as required.
Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.
Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.
Take responsibility for own learning and development to ensure that an effective value added personal contribution to the divisions objectives is continuously maintained.
Participate actively in all processes linked to the Performance Evaluation Scheme.
Act as a mentor/coach for staff as directed by the manager, providing guidance and advice to others.
Mentoring of junior staff as required.
Assist the manager to design and implement training as required to satisfy business, service and personal development requirements.
Provide information for the reporting, management and quality of throughput on the team as required.
Contribute to the review of working processes and procedures as required.
Undertake quality checks to ensure accuracy of processing as directed.
Promote Equal Opportunities Policies and Values.
Provide a high standard of service with commitment to customer care and equal opportunities
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £19 - £20 per hour
Posted: 2025-11-06 23:35:02
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Are you a subject matter expert in Social Housing Asset Management, Construction & Building Safety, Sustainability &/or Carbon Reduction and Energy Efficiency? Do you have the experience necessary to act in a specialist advisor capacity? If so, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Technical Services Coordinator for a Business Consultancy that provides Procurement, Asset Management & Development Consultancy to social housing customers.
The main purpose of the role is to help facilitate the delivery of procurement projects for new customers and the renewal of key frameworks by providing key technical, specification, tender, and commercial advice to internal stakeholders.
Your day-to-day activities will include supporting internal departments in working to understand changing customer requirements; helping to review and ensure that technical specifications are fit for purpose; supporting the provision of key technical specification advice; developing an internal specification and cost library; helping to develop a core framework specification that will meet future standards and best practice; review and improve existing documentation and standards; helping to ensure specifications meet all relevant legislation standards; ensure pricing models are accurate; keep abreast of all key technical sector updates and developments; and acting as a key member of the team in developing and delivering a professional inhouse technical consultancy service.Will Suit
Well-trodden paths into this career include:
Working in Social Housing as an Asset Officer, Asset Manager, Technical Officer;
Working in Construction/Property Compliance or Building Safety;
Surveyor/Surveying Officer; and/or
Architecture/Architectural Technician.
Must Have
Previous experience within Social Housing Asset Management; Construction, Technical Services & Building Safety; and/or Sustainability, Energy Efficiency, and Decarbonisation.
Strong technical background, this could cover building systems, construction, building regulations, compliance requirements, and/or quantity surveying.
Experience of complex building specifications and pricing models, with an understanding of market costs, cost models, cost management, value, and contract payment mechanisms.
Excellent report writing skills, and meticulous record keeping.
Nice to Have
An appreciation for Health & Safety, Construction, Design & Management (CDM) regulations.
Experience of technical specification development.
Experience of legal/contractual documentation, construction contracts, and/or, the legal and regulatory framework for housing maintenance.
Knowledge of residential development in the social housing sector.
Project Support/Project Coordination.
Experience of property maintenance, decent homes, and property defects/remediation.
Procurement experience in managing OJEU or Find a Tender compliant projects in Construction or Asset Management.
A relevant Certification or Degree, such as one covering Social Housing, Property, Safety, Construction, RICS, IOSH, CIOB, CIAT or similar.
Office 365 application proficiency including MS Excel.
As an individual you will be an excellent communicator, adept at liaising and influencing at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for detail, you will be able to analyse data to reach clear conclusions and write clear evidence-based reports.
You will also be a dedicated team player, reliable, forward thinking and someone who strives for excellence.
This role is home based, with a regular presence required in the office in the West Midlands - therefore a driving license is required for this post and costs will be catered for alongside a car allowance This is an exciting time to join the organisation and an exciting role to heavily influence the quality-of-service provision.
Interview slots are available for suitable candidates, so please apply without delay.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £40000 - £50000 per annum + Excellent benefits
Posted: 2025-11-03 17:00:43
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Notice Processing Officer
In order to be considered for this opportunity you must meet the following criteria:
* extensive knowledge of Parking legislation and TMA 2004
* ability to manage 30-35 letters per day
*
*City & Guilds in Notice Processing Essential
*
*
General Overview:
* To provide a responsive service to users of Parking services
* Dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court and bailiffs.
* To represent the organisational where necessary at adjudication, attend seminars and other working groups and functions.
Dimensions of Job:
1.
To work within a team of officers providing the customer interface in Parking Services including correspondence, appeals, permits, telephone calls, income, invoicing, refunds, complaints, court, bailiffs and data entry.
2.
To represent the organisation at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate.
3.
To keep the Team Leader informed on cases, appeals win rates, problems with the computerised systems, process or procedures.
4.
Make suggestions for developing procedures to improve service delivery, customer focus and efficiency.
5.
To assist the Team Leader with reconciling payments received from various internal and external sources, trace errors and resolve.
6.
To liaise with SMPP on financial issues and use the council's ledger.
7.
To process payments received.
8.
To process refunds.
9.
To provide the highest level of customer care as the first point of contact for teams dealing with all aspects of parking including complex and contentious cases.
This job role will be paying £23.86 umbrella
*
*Please note, you must have previous experience in a similar role in order to apply
*
*
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £23.86 per hour
Posted: 2025-10-30 11:02:35
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £20.00 - £21.00 Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Duration: ongoing
Salary / Rate: £20 - £22 per hour
Posted: 2025-10-30 11:02:35
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £25.96 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: ongoing
Posted: 2025-10-30 11:02:31
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Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £20 an hour umbrella.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £20 per hour
Posted: 2025-10-30 11:02:30
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Hours per week: 28 hours
What's the role?
To manage a varied caseload of complex investigations referred to the Anti-Fraud and Corruption Team and ensure that cases are investigated to a high professional standard and in accordance to statutory requirements.
To produce comprehensive, high level written reports from investigations that include both conclusions and recommendations for the Director of the relevant directorate.
To ensure that fraud & corruption is prevented, detected and investigated.
To ensure that appropriate recommendations, sanctions prosecutions were applicable are applied effectively.
To perform the responsibilities of the post in a way that is consistent adds value to the core objectives and values of the section and the organisation.
Responsibilities
Self-manage a varied caseload of reported allegations of fraud or irregularities against the organisation by members, employees, contractors, clients, or customers in order to deliver the service in accordance with legislative requirement, the Divisions service plan, policy requirements, internal disciplinary procedures and any other requirements as determined by the A-FACT Manager.
Undertake the investigation of complex cases to a high professional standard, delivering an effective and efficient service which complies with legislative requirements such as employment legislation, the Criminal Procedures and Investigatory Act 1998, Regulation of Investigatory Powers Act 2000 (RIPA), Human Rights Act 2018, Fraud Act 2007, Police and Criminal Evidence Act 1984(PACE), Data Protection Act 1998(DPA), Road Traffic Act 1975, Housing Act, Health & Safety at Work Act and other relevant legislation as appropriate.
Carry out all investigations with due regard to internal policies and procedures.
To manage the National Fraud Initiative (NFI) bi-annual exercise and ensure that it is undertaken in a timely and efficient manner.
Undertake interviews of officers, members, clients, contractors, partners and customers in a professional manner and in accordance with best accepted practices.
Where interviewees elect not to have their interview tape recorded, undertake contemporaneous note taking of such interviews and ensure that notes taken are agreed by all parties.
Ensure that sensitive situations and confrontational matter are addressed using tact and diplomacy and that professionalism and confidentiality is maintained in all cases.
Maintain accurate computerised and manual records of investigations, ensuring that these records are kept securely at all times
Collate, analyse, preserve and present evidence of investigations for internal disciplinary hearings or any legal proceedings as appropriate.
Undertake joint working with the police during arrest and search of suspects property, This may involve unsociable hours and for health and safety reasons, it may be required that a stab/bullet proof vest is worn.
To attend police station to process and interview arrested suspects.
Undertake the role of disclosures officer for cases where a legal proceedings are undertaken in accordance with the Criminal Procedure and Investigations Act 1996.
Undertake Pre employment vetting for high risk positions, validating information supplied by prospective employees, identifying any discrepancies and making recommendations where applicable.
Maintain a working knowledge of legislation affecting welfare benefits such as Housing and Tax Benefits and refer any cases from Pre-employment vetting to the Revenues section where there are discrepancies that affect any benefits, discounts, disregards and exemptions claimed.
These maybe documents that are presented for recruitment purposes, or for the purposes of accessing services.
Document examination may also be required during interviews, visits or while executing search or arrest warrants.
Represent as a witness for disciplinary hearings, professional body conduct hearings and attend Court as a witness when summoned.
Determine strategies to enable the implementation, organizing and carrying out of special projects such as the NFI or Fraud Awareness Training, or any other proactive Anti-Fraud campaigns.
Liaise with other sections within the AFACT and external partners to raise the profile of the team and promote corporate anti-fraud strategies.
Design, create, prepare and deliver specialist fraud awareness training to educate members, managers and staff in empowering them in implementing the objectives towards fraud .
To provide a fraud advisory response service for telephone and written enquiries from both internal and external customers.
To keep abreast of developments of investigatory methods and legislative knowledge relevant to the duties and responsibilities of the post of Special Investigations Officer.
To undertake visits during normal working hours and out of hours as necessary to achieve the objectives of an investigation.
Undertake covert directed surveillance (foot, mobile and static) on suspects.
To be conducted within the parameters of the Regulation of Investigatory Powers Act 2000 and the Human Rights Act 1998.
Liaise with the Press Office to publicise the results of successful prosecutions, to promote deterrence to fraud.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Catford, England
Salary / Rate: £23 - £24 per hour
Posted: 2025-10-21 10:53:26
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America.
This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy: Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development: Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control: Coordinate staffing and scheduling of diagnostic technicians across regions. Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting: Foster professional communication with customers, sales reps, field staff, and internal personnel. Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.
CERTIFICATES, LICENSES, REGISTRATIONS: Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. OTHER SKILLS AND ABILITIES:
Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-10-18 15:10:04
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Diagnostic Services Manager oversees the strategic direction, operational execution, and quality assurance of diagnostic roofing services across North America.
This role ensures the delivery of best-in-class diagnostics, including infrared, nuclear, and visual inspections, while managing regional teams, training programs, and customer engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Leadership & Strategy: Lead regional diagnostic teams to ensure consistent delivery of services across all major markets. Collaborate with Division Managers and Field Supervisors to optimize manpower utilization and profitability. Develop and implement strategic initiatives to expand diagnostic capabilities and coverage. Training & Development: Oversee onboarding and field training of new hires, including shadowing and certification in diagnostic tools and techniques. Maintain training standards in collaboration with corporate trainers and external partners (e.g., Infraspection Institute). Operations & Quality Control: Coordinate staffing and scheduling of diagnostic technicians across regions. Ensure proper documentation and quality control of all diagnostic jobs to meet customer satisfaction and compliance standards. Serve as the primary contact for internal and external stakeholders regarding diagnostic issues. Communication & Reporting: Foster professional communication with customers, sales reps, field staff, and internal personnel. Review and manage key regional reports, including Toolbox Talks, Utilization Reports, and Truck Audits. Interface with Sales and Project Admins to gather scope of work details for scheduling and dispatching.
CERTIFICATES, LICENSES, REGISTRATIONS: Level 1 Thermographer (Infraspection Institute or equivalent). Radiation Safety Officer (RSO) training. OSHA 10-Hour Certification. OTHER SKILLS AND ABILITIES:
Bachelor's degree in a related field and five years of related experience or equivalent combination of education and experience. Requires a minimum of five to seven years progressively more responsible related work experience, with three to five years in a management role preferred.
Demonstrated experience in quality process improvement, troubleshooting, team development, training, and customer relations.
Prior product/market management experience and/or 3-5 years of experience in sales, marketing, R&D, technical service, or manufacturing, with strong direct customer contact.
A high level of independence in performance of the role and/or solution of problems is expected; however, demonstrated cooperation and collaboration are equally essential for successful functioning. Proven leadership experience in roofing diagnostics or related field. Strong knowledge of infrared, nuclear, and visual inspection methodologies. Experience with OSHA safety standards and diagnostic compliance protocols. Excellent communication, organizational, and problem-solving skills. Ability to travel across North America as needed. Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-10-18 15:09:48
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Responsibilities
Provide an excellent housing and estate management service, working closely with colleagues in Allocations, Income and Anti-Social Behaviour, to help create sustainable neighbourhoods across the area.
Take a proactive approach to housing management by carrying out regular tenancy visits and inspections of properties to effectively manage our stock and prevent tenancy fraud and abandonment.
Provide a timely and robust response to anti-social behaviour, and other tenancy breaches, through effective case management and multi-agency action planning.
Manage the allocations of accommodation, including pre-termination visits, property viewings, sign ups and introductory tenancy visits.
Carry out regular estate inspections, identify works and improvements, and jointly develop local plans with the involvement of the community to drive up standards across our neighbourhoods.
Investigate and respond in a timely manner to complaints from a range of customers and stakeholders.
Provide housing advice, guidance, and information to our customers.
Where necessary, to assist in taking legal action to enforce the conditions of the tenancy and represent in court as required.
Develop and maintain working relationships with other services and support organisations both within the organisation and the community to ensure best advice is provided at all times.
Work autonomously, and in a flexible way, to reflect the ‘reactive' nature of the role.
Manage own time and resources efficiently to ensure we are working smartly at all times.
Works closely with other team members to ensure a holistic approach is taken to address issues.
Advise tenant involvement colleagues of any tenants who show an interest in being consulted or where they identify a possible opportunity for a tenant to become involved.
Develop and maintain working relationships with other internal services and external organisations that can help tenants who are struggling to sustain their tenancies or managing other identified issues.
Assist with the training and integration of new team members and in new procedures of all team members.
Deal effectively and safely with challenging customers.
Understand and support vulnerable customers with complex needs.
Skills and Abilities
Good standard of numeracy, English language, and computer literacy.
Ability to work under pressure and with customers who have high expectations/ good negotiation skills.
Plans and organises work to meet individual, team, and organisational objectives.
Able to develop, maintain and contribute to constructive working relationships.
Analytical and problem solver brings own ideas and initiatives to resolve issues.
Ability to communicate effectively, sympathetically, but firmly when required with a wide range of people,
Ability to follow set procedures.
Ability to listen and be sympathetic to the varied housing needs of customers, often in stressful situations.
Ability to work to deadlines.
Supports opportunities for positive change and actively looks for ways to improve the service.
Willing to work flexibly in accordance with policies and procedures to meet the operational needs.
Essential
Educated to ‘GCSE' level standard or equivalent, attaining minimum level C (or equivalent) in Maths and English.
Knowledge of housing management within a Social Housing environment.
Experience of delivering customer focused services in a variety of settings.
Experience of working under pressure and managing multiple priorities
Experience of responding to queries/complaints.
Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the landlord.
Understanding of tenants' obligations.
Experience of working with Support providers.
Awareness, knowledge, and adherence to Information Governance/Data Protection principles.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to fri) ....Read more...
Type: Contract Location: Northallerton, England
Salary / Rate: £14 - £16 per hour
Posted: 2025-10-16 08:56:07
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Resident Liaison Officer Hertford £30,000 - £35,000 Basic + Hybrid + Vehicle + Private Healthcare + Mileage Allowance + Career Progression + Great Culture + IMMEDIATE START
Are you a people-focused professional who enjoys getting out on-site and building relationships face-to-face? Do you want to work for a well-established electrical services company as a Resident Liaison Officer that values its people, offers real career progression, and makes a genuine difference to local communities?Join a growing family-run business with a strong reputation for quality and care.
You'll play a key role as a Resident Liaison Officer in supporting electrical compliance programs by engaging directly with residents, improving access rates, and ensuring everyone feels informed and supported.
This is a varied and rewarding role where no two days are the same.
Your Role As A Resident Liaison Officer Will Include:
* Visiting properties across London & the South East to engage with residents
* Collecting and updating contact information to support compliance visits
* Booking and confirming appointments with residents face-to-face
* Supporting engineers on-site, especially during sensitive or anxious visits
* Resolving resident concerns before they escalate
* Reporting progress and feedback to operational teams
The Ideal Resident Liaison Officer Will Have:
* Excellent communication and interpersonal skills
* Confidence engaging with residents from diverse backgrounds
* Strong organisational skills and attention to detail
* Experience in housing, compliance, utilities, or a customer-facing role
* Full UK driving licence (held for 12+ months)
* A proactive, empathetic, and solution-focused mindset
Apply now or call Billy on 07458 163030 for immediate consideration!
Keywords: Resident Liaison Officer, Resident Engagement Officer, Housing Officer, Customer Liaison Officer, Compliance Officer, Utilities Liaison, Customer Relations, Social Housing, Field Officer, London, Hertford, Watford, Essex, Kent, Surrey
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: Hertford, England
Start: ASAP
Salary / Rate: £30000 - £35000 per annum + + Hybrid + Vehicle + Immediate Start
Posted: 2025-10-13 23:35:02
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Resident Liaison Officer London £30,000 - £35,000 Basic + Hybrid + Vehicle + Private Healthcare + Mileage Allowance + Career Progression + Great Culture + IMMEDIATE START
Are you a people-focused professional who enjoys getting out on-site and building relationships face-to-face? Do you want to work for a well-established electrical services company as a Resident Liaison Officer that values its people, offers real career progression, and makes a genuine difference to local communities?Join a growing family-run business with a strong reputation for quality and care.
You'll play a key role as a Resident Liaison Officer in supporting electrical compliance programs by engaging directly with residents, improving access rates, and ensuring everyone feels informed and supported.
This is a varied and rewarding role where no two days are the same.
Your Role As A Resident Liaison Officer Will Include:
* Visiting properties across London & the South East to engage with residents
* Weekly Visits to HQ in Hertford
* Collecting and updating contact information to support compliance visits
* Booking and confirming appointments with residents face-to-face
* Supporting engineers on-site, especially during sensitive or anxious visits
* Resolving resident concerns before they escalate
* Reporting progress and feedback to operational teams
The Ideal Resident Liaison Officer Will Have:
* Excellent communication and interpersonal skills
* Confidence engaging with residents from diverse backgrounds
* Strong organisational skills and attention to detail
* Experience in housing, compliance, utilities, or a customer-facing role
* Full UK driving licence (held for 12+ months)
* A proactive, empathetic, and solution-focused mindset
Apply now or call Billy on 07458 163030 for immediate consideration!
Keywords: Resident Liaison Officer, Resident Engagement Officer, Housing Officer, Customer Liaison Officer, Compliance Officer, Utilities Liaison, Customer Relations, Social Housing, Field Officer, London, Hertford, Watford, Essex, Kent, Surrey This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000.00 - £35000.00 per annum + + Hybrid + Vehicle + Immediate Start
Posted: 2025-10-13 23:35:02
