-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Outside Sales Associate
Location: Albany, NY
If you are an ambitious, self-motivated individual with a proven record of effort driven success and are interested in an opportunity to join a highly successful growing sales team in the construction arena, this position may be the right fit for you.
Compensation and Benefits:
Base Salary with strong commission potential Full health benefits, 401k, pension plan Great support for training and guidance Opportunity for advancement Paid mileage, data plan, laptop provided, etc.
Preferred Qualifications:
Bachelor's Degree (BS) preferred. Recent college graduates and/or up to 1-4 years in sales. Former athletes encouraged to apply Must have a valid drivers' license Practical computer application literacy (including Microsoft Office Suite and learn internal business systems). Prior experience that demonstrates a strong work ethic and ability to multi-task. Must be willing to participate in the year-long training program. Self-motivated and great organizational skills. Goal oriented.
Job Functions:
As part of the program, you will be partnered with an experienced Traditional Sales Representative for a period of 18 - 24 months to assist you in your comprehensive, hands-on training.
If you are confident in your sales abilities, have a high degree of energy, and strong interpersonal and communication skills, we invite your inquiry of this position.
This position offers the start to a great career in the high-end building materials industry, focusing on commercial roofing. Travel within the assigned territory. The salary range for applicants in this position generally ranges between $60,000 and $80,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Albany, New York
Posted: 2025-08-29 00:09:27
-
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - $25.00/hour
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Kenosha, Wisconsin
Posted: 2025-08-29 00:09:21
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Outside Sales Associate
Location: Houston, TX
If you are an ambitious, self-motivated individual with a proven record of effort driven success and are interested in an opportunity to join a highly successful growing sales team in the construction arena, this position may be the right fit for you.
Compensation and Benefits:
Base Salary with strong commission potential Full health benefits, 401k, pension plan Great support for training and guidance Opportunity for advancement Paid mileage, data plan, laptop provided, etc.
Preferred Qualifications:
Bachelor's Degree (BS) preferred. Recent college graduates and/or up to 1-4 years in sales. Former athletes encouraged to apply Must have a valid drivers' license Practical computer application literacy (including Microsoft Office Suite and learn internal business systems). Prior experience that demonstrates a strong work ethic and ability to multi-task. Must be willing to participate in the year-long training program. Self-motivated and great organizational skills. Goal oriented.
Job Functions:
As part of the program, you will be partnered with an experienced Traditional Sales Representative for a period of 18 - 24 months to assist you in your comprehensive, hands-on training.
If you are confident in your sales abilities, have a high degree of energy, and strong interpersonal and communication skills, we invite your inquiry of this position.
This position offers the start to a great career in the high-end building materials industry, focusing on commercial roofing. Travel within the assigned territory. The salary range for applicants in this position generally ranges between $60,000 and $80,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Houston, Texas
Posted: 2025-08-29 00:09:12
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently searching for a Leak Administrator.
GENERAL PURPOSE OF THE JOB:
The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division.
This position will ensure contractual requirements are managed, tracked, and executed in a timely manner.
This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.
This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing.
This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed.
This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP.
On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP.
Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.).
Work with warranty administrators on missing/needed information when reviewing warranty leak calls.
Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements.
Responsible for attaching roof plan drawings to SO#s in SAP.
Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
Responsible for adding hours to SO# in SAP if extra time is required and approved.
Responsible for tracking all leaks within a specified division.
Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP.
Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable.
Responsible for calculating and invoicing leaks within 4-7 days of field completion.
Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line).
Responsible for processing subcontractor invoices for payment.
Ensure leak data has been entered in OLI before invoicing.
Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters.
Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.)
Inputting leaks in OLI as needed.
Special projects as needed
Other tasks as assigned by the manager.
Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills.
Ability to collaborate and work closely with other teams and departments.
Computer Literacy, 365 suite, SAP, Excel, Word, IOS.
Organizing, planning, and prioritizing administrative business functions.
Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
Knowledge of customer service principles and practices.
Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work.
A resilient attitude towards challenges and the ability to manage pressure.The salary range for applicants in this position generally ranges between $48,000 and $60,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-08-29 00:09:10
-
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-08-29 00:09:02
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Outside Sales Associate
Location: Houston, TX
If you are an ambitious, self-motivated individual with a proven record of effort driven success and are interested in an opportunity to join a highly successful growing sales team in the construction arena, this position may be the right fit for you.
Compensation and Benefits:
Base Salary with strong commission potential Full health benefits, 401k, pension plan Great support for training and guidance Opportunity for advancement Paid mileage, data plan, laptop provided, etc.
Preferred Qualifications:
Bachelor's Degree (BS) preferred. Recent college graduates and/or up to 1-4 years in sales. Former athletes encouraged to apply Must have a valid drivers' license Practical computer application literacy (including Microsoft Office Suite and learn internal business systems). Prior experience that demonstrates a strong work ethic and ability to multi-task. Must be willing to participate in the year-long training program. Self-motivated and great organizational skills. Goal oriented.
Job Functions:
As part of the program, you will be partnered with an experienced Traditional Sales Representative for a period of 18 - 24 months to assist you in your comprehensive, hands-on training.
If you are confident in your sales abilities, have a high degree of energy, and strong interpersonal and communication skills, we invite your inquiry of this position.
This position offers the start to a great career in the high-end building materials industry, focusing on commercial roofing. Travel within the assigned territory. The salary range for applicants in this position generally ranges between $60,000 and $80,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Houston, Texas
Posted: 2025-08-29 00:05:09
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
As North America's largest roofing maintenance service provider, we're obsessed with making good roofs, and good buildings, better.
Restoring instead of replacing wherever we can is the right thing for our customers and our planet, and it's a big part of what makes Tremco Roofing and WTI so unique.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Outside Sales Associate
Location: Albany, NY
If you are an ambitious, self-motivated individual with a proven record of effort driven success and are interested in an opportunity to join a highly successful growing sales team in the construction arena, this position may be the right fit for you.
Compensation and Benefits:
Base Salary with strong commission potential Full health benefits, 401k, pension plan Great support for training and guidance Opportunity for advancement Paid mileage, data plan, laptop provided, etc.
Preferred Qualifications:
Bachelor's Degree (BS) preferred. Recent college graduates and/or up to 1-4 years in sales. Former athletes encouraged to apply Must have a valid drivers' license Practical computer application literacy (including Microsoft Office Suite and learn internal business systems). Prior experience that demonstrates a strong work ethic and ability to multi-task. Must be willing to participate in the year-long training program. Self-motivated and great organizational skills. Goal oriented.
Job Functions:
As part of the program, you will be partnered with an experienced Traditional Sales Representative for a period of 18 - 24 months to assist you in your comprehensive, hands-on training.
If you are confident in your sales abilities, have a high degree of energy, and strong interpersonal and communication skills, we invite your inquiry of this position.
This position offers the start to a great career in the high-end building materials industry, focusing on commercial roofing. Travel within the assigned territory. The salary range for applicants in this position generally ranges between $60,000 and $80,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.Apply for this ad Online! ....Read more...
Type: Permanent Location: Albany, New York
Posted: 2025-08-29 00:05:06
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Team Leader (Manufacturing) is proficient in all areas of production and efficiently & correctly performs all duties in addition to more complex maintenance and continuous improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Works under minimal supervision.
Adjusts machines to achieve production goals.
Collaborates with machine operators in the production process.
Assists in carrying out the production growth strategy.
Troubleshoots complex processing problems with little or no assistance.
Actively participates in identifying and implementing continuous improvement initiatives.
Determines priorities and creates procedures to meet the objectives of the plant.
Ensures maintenance is completed according to the Preventive Maintenance Plan.
Cross-trains on all production areas in the facility (i.e.
safety, production, equipment).
Sets production schedule based on plant and customer needs, utilizing factors such as lead time and manufacturing efficiency.
Supports and validates the work of machine operators by answering questions, preparing production lines, and providing general direction.
EDUCATION REQUIREMENT:
No formal education requirement.
EXPERIENCE REQUIREMENT:
4+ Years' experience.
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Proficient in Windows and MS Office products (Word, Excel, & Outlook).
Excellent organizational and communication skills (both written and verbal).
Positive team player.
Knowledge of area operations and related safe work practices/procedures, and demonstrated ability to coordinate work activities.
PHYSICAL DEMANDS:
Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: Ashland, Ohio
Posted: 2025-08-29 00:05:03
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently searching for a Leak Administrator.
GENERAL PURPOSE OF THE JOB:
The Leak Administrator is responsible for tracking, reviewing, calculating, and invoicing all TremCare, TremSource, and Warranty leak calls within a specified division.
This position will ensure contractual requirements are managed, tracked, and executed in a timely manner.
This position should be a very detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements.
This role must have excellent communication and organizational skills as you will work together with regional dispatchers and regional administrators to ensure leaks are completed promptly and ready for invoicing.
This position will also be training under the TremCare and Warranty admin team and assisting them with various tasks as needed.
This position is intended to build a strong foundation for future growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Create/organize a master leak file within a specified division and be responsible for keeping all information accurate and up to date.
Responsible for reviewing recently submitted leaks, determining coverage type (Tremsource, Gold, Platinum, Warranty, etc.), and depending on coverage either creating a billable leak line or linking to an existing line in SAP.
On Warranty leak calls that are under a contractor obligation period, this individual will be responsible for creating POs to send to the contractor and monitoring PO status in SAP.
Responsible for creating manual SO#'s in SAP for processes outside of LeakTracking (Republic warranties, etc.).
Work with warranty administrators on missing/needed information when reviewing warranty leak calls.
Responsible for contacting sales rep/sales admin on leaks that are reported on expired warranty agreements.
Responsible for attaching roof plan drawings to SO#s in SAP.
Work with the warranty adjustment team to gain approval for work beyond just a normal leak repair.
Responsible for adding hours to SO# in SAP if extra time is required and approved.
Responsible for tracking all leaks within a specified division.
Responsible for following up with regional dispatchers on leak calls that have labor hours or costs posted but have not been completed in FSM/SAP.
Responsible for reviewing all completed warranty leaks and determining if the scope being completed is to be covered under Tremco Warranty or if billable.
Responsible for calculating and invoicing leaks within 4-7 days of field completion.
Responsible for closing invoiced leak calls (TECO'ing service orders and corresponding contract line).
Responsible for processing subcontractor invoices for payment.
Ensure leak data has been entered in OLI before invoicing.
Conduct and foster professional and timely communication (utilizing a wide array of communication methods) with the regional support teams for all work-related matters.
Assist with managing data and information across multiple platforms including SAP, Excel, LeakTracking, OLI, and more.
Responsible for maintaining and updating all information in LeakTracking (contractors, call roster maintenance, notification maintenance, reporting, etc.)
Inputting leaks in OLI as needed.
Special projects as needed
Other tasks as assigned by the manager.
Assist TremCare & Warranty Admins with various tasks as needed.
OTHER SKILLS AND ABILITIES:
Superior written, oral, and digital communication skills.
Ability to collaborate and work closely with other teams and departments.
Computer Literacy, 365 suite, SAP, Excel, Word, IOS.
Organizing, planning, and prioritizing administrative business functions.
Performing Administrative activity: performing day-to-day administrative tasks such as maintaining, tracking, and management of paper and electronic data.
Organizing, planning, and prioritizing work: developing specific goals and plans to prioritize, organize, and accomplish work.
Knowledge of customer service principles and practices.
Familiarity with Microsoft Office products, such as Excel, PowerPoint, and Word, and key social media tools.
Ability to consistently demonstrate the company's values of hard work and insight, and to remain effective in their approach to work.
A resilient attitude towards challenges and the ability to manage pressure.The salary range for applicants in this position generally ranges between $48,000 and $60,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-08-29 00:04:52
-
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Vernon Hills, IL
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Weekly Schedule: Hours are 8 am - 5 pm.
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry.
We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after extensive (paid) training, you will be the go-to problem solver for the end user of RO products.
You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service.
This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
Check out https://www.rustoleum.com for all the products and brands under the Rust-Oleum umbrella.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm.
Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills.
Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc.
easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues Salary Range: $23.00 - 25.00/hour, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave).
Rust-Oleum offers 10.5 paid holidays and 1 floating holiday per year.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Vernon Hills, Illinois
Posted: 2025-08-29 00:02:43
