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Ref: 113775
Service Desk Analyst / IT Support / Windows / On-site
Role Responsibilities
Responsibilities will include:
Resolve high-priority and complex support cases.
Resolve Level 1 and Level 2 incidents and service requests independently.
Classify, prioritise, and triage support tickets.
Coordinate with remote teams and escalate to infrastructure or application support when required.
Person Specification
Essential skills will include:
Previous experience supporting hardware systems and Windows operating systems
Technical troubleshooting - hardware, software, network & security
Proficiency in the latest Microsoft technologies
Strong troubleshooting abilities with Microsoft Office and Windows desktops
Knowledge of Active Directory, Group Policy, and DNS
Next Steps
Apply by contacting Ciaran Ahern, 0131 270 6608 or cahern@fpsg.com
Equal Opportunities
FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.
We are Disability Confident and neurodiverse aware.
If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process ....Read more...
Type: Contract Location: Rushden, England
Posted: 2025-11-13 13:21:39
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Are you an IT Support Technician looking for a new role?
Looking for a fun vibrant work place?
Love IT support ?
If yes, our client in Swindon is looking for someone just like you!
We are support one of our biggest clients with a IT Support role based full time in their Swindon office.
Key details
IT Support technician
Swindon
£30-35k
Onsite
What do you need?
Minimum 3 years of Desktop support
Knowledge of both Microsoft and Apple OS
Based in Swindon
Full right to work in the UK
Our client is a forward thinking employer who offer excellent benefits and continue professional development for all their employees.
If you are interested in hearing more about this role please apply with an updated cv. ....Read more...
Type: Permanent Location: Swindon, England
Salary / Rate: £30000 - £350000 per annum
Posted: 2025-11-11 16:57:27
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AV Desktop / Helpdesk Support Engineer - I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems.
You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues.
You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems.
You will effectively manage your time to make sure all tickets are completed to match agreed SLAs.
End user clients will be in the blue chip corporate world.
You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue.
If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON ....Read more...
Type: Permanent Location: Berkshire, England
Salary / Rate: £35000 - £38000 per annum
Posted: 2025-11-09 08:12:52
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IT End User Support Specialist - On-site - ThameWe are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues.
This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Role Responsibilities:, Provide high quality End User IT support to colleagues and stakeholders across the business, Act as a key point of contact for the wider business and the IT Support function, Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as neededExperience and Skills:, Experience with SCCM or Intune , Confidence administering and maintaining networks , Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management , Strong background of troubleshooting hardware and software related issues, Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification, Excellent knowledge of O365 and Microsoft OS's, Understanding and experience of Active Directory, Azure AD, and ExchangeBenefits:, Company pension plan up-to 7% employer contribution, Life Insurance up-to 2x your annual salary, 25 Days Holiday per year ....Read more...
Type: Permanent Location: Oxford, England
Salary / Rate: Up to £35000 per annum
Posted: 2025-10-30 21:41:09
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IT End User Support Specialist - On-site - ThameWe are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues.
This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.
This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.
Role Responsibilities:, Provide high quality End User IT support to colleagues and stakeholders across the business, Act as a key point of contact for the wider business and the IT Support function, Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as neededExperience and Skills:, Experience with SCCM or Intune , Confidence administering and maintaining networks , Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management , Strong background of troubleshooting hardware and software related issues, Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification, Excellent knowledge of O365 and Microsoft OS's, Understanding and experience of Active Directory, Azure AD, and ExchangeBenefits:, Company pension plan up-to 7% employer contribution, Life Insurance up-to 2x your annual salary, 25 Days Holiday per year ....Read more...
Type: Permanent Location: Oxford, England
Salary / Rate: £35000 - £36400 per annum
Posted: 2025-10-30 10:49:00
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Infrastructure Support Engineer -SaaS/SQL - Birmingham
Hybrid working - This role will be mostly onsite working with the option to work from home 1-2 days per week.
Salary : £40,000 - £48,000 per annum
We're looking for an Infrastructure Support Engineer to join our Birmingham based client, supporting a growing SaaS environment.
In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements.
This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of support operations.
Key Responsibilities
Provide support across desktop environments, Windows systems, databases, and hosted applications.
Diagnose and optimise SQL performance issues
Deliver high-quality professional services, including data migrations, system installations, and transfers.
Contribute to the development of internal support infrastructure, such as ticketing systems and knowledge-sharing platforms.
Future Responsibilities
Own Azure environments and DevOps practices
Act as primary point of contact for infrastructure & DevOps
Drive automation and cloud operations
Skills Required
Essential
Windows Desktop and Server administration (setup, maintenance, troubleshooting)
MSSQL tuning and troubleshooting
SaaS platform or migration experience.
Proven experience in 2nd line or infrastructure support dealing with complex client problems
Interest in DevOps practices, automation and CI/CD pipelines
Desirable
Azure Cloud services
Hands-on experience setting up or configuring tools that help manage IT or customer support
Why Join Us?
Join our customer to play a key role in impactful SaaS projects, with the chance to shape a brand-new support capability from the ground up.
You'll receive mentoring to grow your skills in Azure and DevOps, work closely with senior leadership, and contribute to the direction of the company, all within a supportive team culture that partners with clients making a real social difference.
Salary : £40,000 - £48,000 per annum
Interested!?! Please send your up to date CV to Daisy Freeth & Emma Siwicki at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
Crimson are acting as an employment business in regards to this vacancy. ....Read more...
Type: Permanent Location: Birmingham, England
Salary / Rate: £40000 - £48000 per annum
Posted: 2025-10-29 14:57:28
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Service Desk Engineer - Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.
You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
, Provide first point of contact technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
, Maintain Active Directory including management of end-user accounts
, Perform basic security administration tasks
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
, Previous experience working in a support role
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
, Possess excellent communication skills with the ability to explain technical concepts to non-technical users
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels ....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Duration: 3 months
Salary / Rate: £200 - £250 per day + inside IR35
Posted: 2025-10-28 10:06:34
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Are you looking for a company that will encourage you to grow and improve?About the companyA rapidly growing Managed Service Provider is seeking an experienced 1st/2nd line support engineer to join their IT team.
The ideal candidate will have some experience within an MSP, they would be eager to learn and up-skill themselves via courses/ exams as well as be confident enough to take the initiative ,Responsibilities
1-2 years of User Desktop Support experience - i.e.
solid desktop support skills.This needs to be either with an MSP or a candidate which has had sole responsibility of the IT department of a small company i.e.
full end to end administration experience.
Core technology experience:
Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues.Microsoft Office - resolving customer issues on all versions.Server administration (e.g.
Active Directory, group policy, logon problems including remote logon issues).Microsoft 365 Administration (Exchange, SharePoint, OneDrive) - e.g.
mailbox limits, mailbox sharing, file and folder permissions.Smartphone email support (e.g.
mailbox setup and synchronisation issues).A self-managing individual with attention to detail and documentation, aware of how to interact differently and prioritise depending on level of seniority of the end user.Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence.
Essential Skills
At least 1- 2 year exp in support role Previous exp in MSPAD/O365/M/S
Benefits:
Performance-related salary increases (biannual within first 2 years, annual thereafter) and annual bonus.Bi-annual performance review with management to focus career progression.Pension.Remuneration of all work expenses.Microsoft training plan - study material, study leave and exam costs provided.
Bonus of £500 for every exam passed towards certification.Regular opportunities for overtime.Long service increases in holiday allocation - 1 day extra 1 holiday per 1 year of service.Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year.
Apply now to Just IT and we will review your application.
If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
Type: Permanent Location: Brentford, England
Start: 07/10/2025
Posted: 2025-10-13 13:27:23
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2nd Line Support Engineer - Milton Keynes5 Days per week onsite - £35,000 - £38,000 per annum2nd Line Support Engineer required for a leading client based in Milton Keynes.
My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more.
Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.Key skills:
Strong 2nd Line support experience
Conduct administration tasks for server operating systems.
Collaborate with RDS, Citrix, and Hyper-V technologies.
Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
Administer backup technologies and antivirus/security software.
Execute cable patching and utilize remote access tools.
Leverage ITSM tools for streamlined service delivery.
Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
Possess outstanding customer service and communication aptitudes.
Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Milton Keynes, England
Salary / Rate: £35000 - £38000 per annum
Posted: 2025-10-08 16:57:15
