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Summary of Responsibilities and Personal Duties:
Execute your duties in accordance with legislative requirements, the division's Service Plan, policy requirements, financial procedures, the recovery timetable and those determined by your manager.
Effectively respond to all enquiries received by letter, telephone, in person and electronically.
Ensure all necessary action is taken to collect revenue efficiently and effectively & process applications for discounts and other reliefs, with due regard to internal and external fraud prevention and detection.
Ensure all work is carried out in accordance with procedures, agreed time scales and those dictated by legislation.
Deal with difficult queries including complaints by correspondence, telephone, face to face and electronically, ensuring timely, accurate, appropriate responses and suggest remedial action where weakness in service delivery is identified.
Submit irrecoverable debt for write off in line with delegated powers, audit requirements and internal procedures.
Comply with procedures to maintain an accurate database, fulfill audit requirements, and meet / exceed internal & external accreditations.
Undertake proactive work and participate in outreach work to improve collection.
Establish effective liaison with external bodies and partners and maintain good working relationships to assist the collection of revenue.
Liaise with and instruct the Enforcement Agents (and other relevant bodies i.e.
Solicitors / Process Server) on the appropriate course of action, to ensure effective revenue collection.
Report to your manager on their performance.
Prepare records and maintain statistics as directed.
Deal with system reports and other output as required.
Adhere to the General Data Protection Regulation and be aware of your personal responsibilities.
Maintain a detailed knowledge of all relevant legislation, procedures and technology required to meet the demands of the post.
Take responsibility for own learning and development to ensure that an effective value added personal contribution to the divisions objectives is continuously maintained.
Participate actively in all processes linked to the Performance Evaluation Scheme.
Act as a mentor/coach for staff as directed by the manager, providing guidance and advice to others.
Mentoring of junior staff as required.
Assist the manager to design and implement training as required to satisfy business, service and personal development requirements.
Provide information for the reporting, management and quality of throughput on the team as required.
Contribute to the review of working processes and procedures as required.
Undertake quality checks to ensure accuracy of processing as directed.
Promote Equal Opportunities Policies and Values.
Provide a high standard of service with commitment to customer care and equal opportunities
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £19 - £20 per hour
Posted: 2025-11-06 23:35:02
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Hours per week: 28 hours
What's the role?
To manage a varied caseload of complex investigations referred to the Anti-Fraud and Corruption Team and ensure that cases are investigated to a high professional standard and in accordance to statutory requirements.
To produce comprehensive, high level written reports from investigations that include both conclusions and recommendations for the Director of the relevant directorate.
To ensure that fraud & corruption is prevented, detected and investigated.
To ensure that appropriate recommendations, sanctions prosecutions were applicable are applied effectively.
To perform the responsibilities of the post in a way that is consistent adds value to the core objectives and values of the section and the organisation.
Responsibilities
Self-manage a varied caseload of reported allegations of fraud or irregularities against the organisation by members, employees, contractors, clients, or customers in order to deliver the service in accordance with legislative requirement, the Divisions service plan, policy requirements, internal disciplinary procedures and any other requirements as determined by the A-FACT Manager.
Undertake the investigation of complex cases to a high professional standard, delivering an effective and efficient service which complies with legislative requirements such as employment legislation, the Criminal Procedures and Investigatory Act 1998, Regulation of Investigatory Powers Act 2000 (RIPA), Human Rights Act 2018, Fraud Act 2007, Police and Criminal Evidence Act 1984(PACE), Data Protection Act 1998(DPA), Road Traffic Act 1975, Housing Act, Health & Safety at Work Act and other relevant legislation as appropriate.
Carry out all investigations with due regard to internal policies and procedures.
To manage the National Fraud Initiative (NFI) bi-annual exercise and ensure that it is undertaken in a timely and efficient manner.
Undertake interviews of officers, members, clients, contractors, partners and customers in a professional manner and in accordance with best accepted practices.
Where interviewees elect not to have their interview tape recorded, undertake contemporaneous note taking of such interviews and ensure that notes taken are agreed by all parties.
Ensure that sensitive situations and confrontational matter are addressed using tact and diplomacy and that professionalism and confidentiality is maintained in all cases.
Maintain accurate computerised and manual records of investigations, ensuring that these records are kept securely at all times
Collate, analyse, preserve and present evidence of investigations for internal disciplinary hearings or any legal proceedings as appropriate.
Undertake joint working with the police during arrest and search of suspects property, This may involve unsociable hours and for health and safety reasons, it may be required that a stab/bullet proof vest is worn.
To attend police station to process and interview arrested suspects.
Undertake the role of disclosures officer for cases where a legal proceedings are undertaken in accordance with the Criminal Procedure and Investigations Act 1996.
Undertake Pre employment vetting for high risk positions, validating information supplied by prospective employees, identifying any discrepancies and making recommendations where applicable.
Maintain a working knowledge of legislation affecting welfare benefits such as Housing and Tax Benefits and refer any cases from Pre-employment vetting to the Revenues section where there are discrepancies that affect any benefits, discounts, disregards and exemptions claimed.
These maybe documents that are presented for recruitment purposes, or for the purposes of accessing services.
Document examination may also be required during interviews, visits or while executing search or arrest warrants.
Represent as a witness for disciplinary hearings, professional body conduct hearings and attend Court as a witness when summoned.
Determine strategies to enable the implementation, organizing and carrying out of special projects such as the NFI or Fraud Awareness Training, or any other proactive Anti-Fraud campaigns.
Liaise with other sections within the AFACT and external partners to raise the profile of the team and promote corporate anti-fraud strategies.
Design, create, prepare and deliver specialist fraud awareness training to educate members, managers and staff in empowering them in implementing the objectives towards fraud .
To provide a fraud advisory response service for telephone and written enquiries from both internal and external customers.
To keep abreast of developments of investigatory methods and legislative knowledge relevant to the duties and responsibilities of the post of Special Investigations Officer.
To undertake visits during normal working hours and out of hours as necessary to achieve the objectives of an investigation.
Undertake covert directed surveillance (foot, mobile and static) on suspects.
To be conducted within the parameters of the Regulation of Investigatory Powers Act 2000 and the Human Rights Act 1998.
Liaise with the Press Office to publicise the results of successful prosecutions, to promote deterrence to fraud.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Catford, England
Salary / Rate: £23 - £24 per hour
Posted: 2025-10-21 10:53:26
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Responsibilities
Provide an excellent housing and estate management service, working closely with colleagues in Allocations, Income and Anti-Social Behaviour, to help create sustainable neighbourhoods across the area.
Take a proactive approach to housing management by carrying out regular tenancy visits and inspections of properties to effectively manage our stock and prevent tenancy fraud and abandonment.
Provide a timely and robust response to anti-social behaviour, and other tenancy breaches, through effective case management and multi-agency action planning.
Manage the allocations of accommodation, including pre-termination visits, property viewings, sign ups and introductory tenancy visits.
Carry out regular estate inspections, identify works and improvements, and jointly develop local plans with the involvement of the community to drive up standards across our neighbourhoods.
Investigate and respond in a timely manner to complaints from a range of customers and stakeholders.
Provide housing advice, guidance, and information to our customers.
Where necessary, to assist in taking legal action to enforce the conditions of the tenancy and represent in court as required.
Develop and maintain working relationships with other services and support organisations both within the organisation and the community to ensure best advice is provided at all times.
Work autonomously, and in a flexible way, to reflect the ‘reactive' nature of the role.
Manage own time and resources efficiently to ensure we are working smartly at all times.
Works closely with other team members to ensure a holistic approach is taken to address issues.
Advise tenant involvement colleagues of any tenants who show an interest in being consulted or where they identify a possible opportunity for a tenant to become involved.
Develop and maintain working relationships with other internal services and external organisations that can help tenants who are struggling to sustain their tenancies or managing other identified issues.
Assist with the training and integration of new team members and in new procedures of all team members.
Deal effectively and safely with challenging customers.
Understand and support vulnerable customers with complex needs.
Skills and Abilities
Good standard of numeracy, English language, and computer literacy.
Ability to work under pressure and with customers who have high expectations/ good negotiation skills.
Plans and organises work to meet individual, team, and organisational objectives.
Able to develop, maintain and contribute to constructive working relationships.
Analytical and problem solver brings own ideas and initiatives to resolve issues.
Ability to communicate effectively, sympathetically, but firmly when required with a wide range of people,
Ability to follow set procedures.
Ability to listen and be sympathetic to the varied housing needs of customers, often in stressful situations.
Ability to work to deadlines.
Supports opportunities for positive change and actively looks for ways to improve the service.
Willing to work flexibly in accordance with policies and procedures to meet the operational needs.
Essential
Educated to ‘GCSE' level standard or equivalent, attaining minimum level C (or equivalent) in Maths and English.
Knowledge of housing management within a Social Housing environment.
Experience of delivering customer focused services in a variety of settings.
Experience of working under pressure and managing multiple priorities
Experience of responding to queries/complaints.
Awareness and understanding of Housing legislation and an appreciation of the duties and responsibilities of the landlord.
Understanding of tenants' obligations.
Experience of working with Support providers.
Awareness, knowledge, and adherence to Information Governance/Data Protection principles.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to fri) ....Read more...
Type: Contract Location: Northallerton, England
Salary / Rate: £14 - £16 per hour
Posted: 2025-10-16 08:56:07
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Who we are.
From counterfeit and dangerous goods to illicit tobacco and large frauds, the aim of the team is to protect consumers from online harm.
This done by by investigating and disrupting harmful web sites and other online platforms.
Also to help build capacity within the trading standards profession at a local and regional level, so officers are better equipped to gather evidence and investigate online crime.
The team also operates a Digital Evidence Unit for the forensic analysis of computers, mobile phones, tablets, and other electronic devices.
The role
As an Enforcement Officer, you will support the Disruptions Team Leader in detecting, researching and disrupting online harm.
This will be by carrying out online and open source research to identify potentially harmful content.
You will work closely with colleagues in trading standards teams across England and Wales to ensure e-crime intelligence is properly captured and recorded.
What you will bring.
An enthusiasm to protect consumers and tackle online harm.
Although experience of investigations, internet technology and open-source intelligence is a distinct advantage, a solid background in investigations and enforcement is key.
You will be an excellent communicator, both verbal and written, with experience of report writing.
You will have proven experience of analysing information from a range of sources, probing for further information to aid greater understanding where necessary.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Northallerton, England
Salary / Rate: £13.50 - £14.50 per hour
Posted: 2025-10-16 08:45:14
