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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on EBuilder & CMiC.
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-02 22:08:51
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on EBuilder & CMiC.
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-11-02 22:08:50
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The Company:
Established company with great career opportunities.
One of the largest blood glucose companies in the UK.
Showing a good level of continual and sustained growth.
One of the market leaders.
Fantastic career opportunity.
The Role of the Regional Sales Manager
The main element of the role as the new Regional Sales Manager is to promote and sell the blood glucose monitor, downloadable software and the pen needles and manage a team of reps that cover the East of the country.
The team sell into GP's Surgeries, Meds Management and Hospitals.
Assist the National Sales Manager with the establishment of sales objectives through forecasting and the development of sales quotas for the region and individual territories.
Liaise with appropriate CCG stakeholder contacts including commissioning and medicines management to identify new formulary guidance inclusion opportunities and general business development.
Management of regional sales-force to include hiring, training, performance assessment, scheduling, professional development and ensuring that all employment law requirements are met in respect of the regional sales team.
Assist regional sales team to build competitive immunity at each assigned account by thoroughly understanding all aspects of the account and creating multi-level relationships within the account, both vertically and horizontally.
Provide cover for territories that are temporarily not covered by a sales team member.
Develop a working knowledge of the inter-relationship and work to gain recommendations along every link of the chain.
Benefits of the Regional Sales Manager
£50k-£65k basic salary
£14k commission (uncapped)
Car Allowance
Business mileage paid
A daily allowance of £5 per day
Pension scheme
Holiday is 25 days per year
Death in service
Laptop & Mobile Phone
The Ideal Person for the Regional Sales Manager
Bachelor degree (or equivalent) in biomedical or biological sciences (or similar).
Minimum of five years customer-facing sales experience in diabetes products and services, preferably blood glucose monitoring.
Ability to motivate sales personnel to achieve targets.
Ability to mentor new sales team members as required.
Ability to write persuasive communications which can be supported by research or authoritative sources.
Ability to effectively present and support sales initiatives and to present original thoughts and concepts to large groups.
Also skilled at making one on one and over the desk presentations to buyers, category managers and executive level contacts.
Ability to present and detail professionally to healthcare professionals.
Ability to interpret and present an extensive variety of technical arguments.
Ability to use personal computer software to analyse, organise or interpret alpha and numeric data.
This may include creating word processing correspondence and utilising basic spreadsheet functions, along with PowerPoint presentation skills and database usage.
Ability to work to strategic plans.
Sound organisational and planning skills as well as the ability to set priorities with multiple reports.
Supplemental Qualifications.
Previous experience of managing a sales team is preferable.
If you think the role of Regional Sales Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no.
0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector.
We place all levels of personnel, up to Director across the UK and internationally. ....Read more...
Type: Permanent Location: Luton, Northampton, Peterborough, Leicester, England
Start: ASAP
Duration: Full-Time
Salary / Rate: £50000 - £65000 Per Annum Excellent Benefits
Posted: 2025-10-29 12:31:18
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Internal Account Manager - Managed Services
Location: Manchester (Hybrid: 3 days office / 2 days home)
Salary: £28-35k (DOE) + £8-10k Commission + Benefits
Our client, a fast-growing Managed Services provider, is seeking an Internal Account Manager to join their customer excellence and account management team.
The Role
You'll work alongside Account Directors to deliver an exceptional customer experience, retain recurring revenue, and drive account growth through cross-sell and upsell opportunities.
You'll manage your own portfolio of accounts — ensuring renewals, identifying new opportunities, and achieving gross margin and retention targets.
Key Responsibilities
Support Account Directors in managing named accounts and developing account plans.
Own customer relationships within assigned accounts, driving retention and growth.
Identify and pursue cross-sell and upsell opportunities.
Prepare quotes, process orders, and maintain CRM (Salesforce).
Collaborate with service delivery to ensure service excellence and continuous improvement.
Stay current with product and technology portfolios through training and vendor engagement.
About You
Technical Skills
Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, or CX solutions (Public or Private sector).
Understanding of Mobile and WAN solutions.
Proven success in achieving sales and retention targets.
Personal Traits
Customer-focused, proactive, and collaborative.
Strong communicator with excellent relationship-building skills.
Commercially astute, self-motivated, and goal-driven.
Technically curious with the ability to grasp emerging technologies quickly.
Resilient and able to work under pressure.
If you're ambitious, relationship-driven, and passionate about customer success — apply now.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £320000 - £420000 per annum
Posted: 2025-10-27 08:36:15
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JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on Field Service Management (FSM).
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-10-18 15:09:30
-
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Manager (Technology Solutions) will help drive organizational transformation through innovative technology solutions aligned with strategic business objectives.
This role will focus on Field Service Management (FSM).
The role must navigate a complex and challenging operational landscape while balancing shifting priorities and deliver exceptional outcomes focused on simplicity.
Key responsibilities include, but are not limited to, system administration and support, researching, strategizing and proposing new and/or different solutions, assisting IT and external partners with system implementations, integrations, data/process-migration, requirements building, and User Acceptance Testing.
This position will be responsible for project management, development, communication, training and all documentation related to specific WTI/C Technology Solutions.
Partnerships will include WTI, WTC, Tremco CPG and RPM leadership, Business Admin Operations, Corporate IT, External & Potential Partners, Sales, and WTI and WTC field personnel for General Contracting and General Services.
This position is remote and reports to the Director, Business Systems WTI/C.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Formulate and improve upon best practices in support of organizational goals. Conduct and foster professional and timely communication (utilizing a wide array communication methods) with multiple business areas for work-related matters. Develop and manage strategic initiatives in partnership with the business to improve processes in support of internal and external operations. Understand and translate Tremco CPG and WTI/C business operations initiatives Be a change agent.
Advocate for necessary changes by researching and re-imagining how we execute through different tech solutions. Establish metrics and benchmark data, develop reports for specific programs, and report outcomes to internal and external stakeholders. Continually explore ways to engage with the business and build new relationships. Provide outstanding customer service to both internal and external customers and stakeholders. Travel as needed for presentations, training, team meetings, etc. Participate in or lead team meetings, presentations, focus groups, committees, etc. Perform any other duty and/or project as required or assigned by the Director, Business Systems WTI/C.
Systems Support Responsibilities
User Support & Troubleshooting
Main business liaison for end-users as it pertains to WTI/C technology solutions. First level diagnostics and resolution for issues related to mobile apps, scheduling, integrations, and data sync. Issue/ Error log management.
System Monitoring & Incident Management
Monitor system health, performance, and connectivity in partnership with corporate IT. Proactively identify issues or potential issues and escalate to the appropriate team(s) for recurring or critical issues. Monitor and follow-up on escalated issues. If required, identify, implement and train on any required workarounds until issues are resolved. Log, track, and resolve support tickets from Service Now or other communication methods. Maintain documentation of issues and resolutions for analytics.
Mobile App Support
Assist end users with mobile app setup, usage, and troubleshooting. If/When applicable, ensure proper syncing between mobile and backend systems.
Testing & Validation
Support testing of new features, patches, and integrations in partnership with Corporate IT. Help communicate and validate bug fixes prior to system updates before deployment. Help coordinate, monitor and receive feedback during User Acceptance Testing, track all issues/requests and follow through in partnership with corporate IT to resolution
Training & Documentation
Create training programs and post-go-live support.
Remain business point of contact through to resolution.
Create user guides, videos, FAQs, and training materials. Conduct all end-user training to new and existing end users. Develop change management strategies to support user adoption.
Integration Support
Partner with corporate IT and external partners for troubleshooting issues, monitoring data flows and ensuring synchronization between integrated systems.
Project Management Responsibilities
Project Planning & Execution
Define project scope, goals, and deliverables aligned with business objectives. Develop detailed project plans, timelines, and identify required resources in partnership with the business, corporate IT and external partners.
Stakeholder Management
Act as the primary liaison between business units, IT, and external vendors. Facilitate communications and manage expectations across all stakeholders.
Team Coordination
Lead cross-functional teams including consultants, developers, and support staff. Assign tasks, monitor progress, and ensure timely delivery.
Risk & Issue Management
Identify project risks and develop mitigation strategies in partnership with the Business, Corporate IT and external partners. Research and identify issues that may impact timelines, scope, or quality.
Budget & Resource Management
Manage project budgets, track expenses, and ensure cost-effective delivery. Optimize resource utilization across project phases. Manage contract administration process including change orders and NDAs.
Quality Assurance
Ensure deliverables meet quality standards and business requirements. Oversee testing, validation, and user acceptance processes in partnership with the business and Corporate IT.
Reporting & Documentation
Provide regular status updates to leadership. Maintain comprehensive project and system documentation, including lessons learned.
EXPERIENCE: Four to seven years related experience and/or training.
CERTIFICATES, LICENSES, REGISTRATIONS: PMIS Certification preferred.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-10-18 15:09:17
