-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to customer calls, emails, and faxed requests in a timely and professional manner.
Handle large volumes of calls, emails, and faxes.
Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
Accurately key orders into the system.
Manage and coordinate special pricing and customer portals.
Check stock and inventory availability to confirm orders.
Make special requests such as color matching, special sales order process or (ERP) orders.
Ensure all orders are shipped and invoiced promptly and accurately.
Keep customer and/or sales representatives advised of anticipated ship dates and any order delays.
Proactively communicate changes to orders.
Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
Follow ISO required procedures as related to the customer service function.
Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
Suggest potential alternatives/solutions to customer concerns.
Supply MSDS upon request and as required.
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION REQUIREMENT: High school diploma or general education degree (GED)
EXPERIENCE REQUIREMENT: One to two years related experience and/or training
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Must be able to clearly communicate verbally and in written form in a professional manner.
Strong proficiency with Microsoft Office applications required.
Understanding of Lean Management Principles is an asset.
SAP experience preferred.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $46,057 and $52,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: North Kingstown, Rhode Island
Posted: 2025-10-07 15:09:41
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
Ensures goods shipped and received are accurate, and orders are packed and processed correctly and in a timely and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform standard work in a safe manner by following all written and verbally communicated safety rules and procedures.
Operate forklift and/or pallet jack to move raw materials and finished goods.
Ensure items are properly packed, labeled, and staged for shipment.
Document and maintain accurate shipping records.
Safely and accurately load all outbound freight.
Unload inbound trailer deliveries and read/complete supporting documents (i.e., bill of lading (BOL)) Identify, record, and provide recommendations for any issues or non-conformities relating to the product, process, and quality system.
Participate in inventory procedures and cycle counts.
Cross-train on other production functions to aid as business need dictates.
Clean and maintain assigned area.
EDUCATION REQUIREMENT:
No formal education required.
EXPERIENCE REQUIREMENT:
No formal experience required.
PHYSICAL DEMANDS:
Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, taste, smell, and lift up to 75 lbs.
BENEFITS AND COMPENSATION:
The hourly rate/salary range for applicants in this position generally ranges between $18.45 and $21.39 .
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online! ....Read more...
Type: Permanent Location: North Kingstown, Rhode Island
Posted: 2025-10-07 15:09:41
-
Position: Marine Electronic Commissioning Engineer
Job ID: 1420/19
Location: Home Based (EMEA Travel)
Rate/Salary: Highly competitive – dependent on experience
Benefits: Great Benefits with this business
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Marine Electronic Commissioning Engineer
Typically, this person will be responsible for the electronic commissioning and technical support of the companies product.
This product is a mechanical product which is electrically controlled and is sold to customers in the maritime world globally, however - this persons patch is the EMEA (Europe, Middle East & Africa).
You will be the companies on-site representative, talking to customers, distributors and service agents covering commissioning, repairs, maintenance as well as emergency breakdown cover as required.
Extensive travel for durations of roughly 5 days, home most weekends will be required.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Marine Electronic Commissioning Engineer:
Commissioning: Perform installation checks, configuration, and commissioning of the product and it's electronic control systems, including sea trials, class trials (DNV, BV and ABS) and Dynamic Positioning trials.
Maintenance and Repairs: Conduct routine maintenance, inspections and repairs of the systems to ensure optimal performance and reliability.
Troubleshoot and diagnose system issues and implement timely and effective solutions.
Customer Support: Provide technical assistance and support to customers, both remotely and on-site, by addressing their inquiries, resolving technical problems, and offering guidance on system operation and maintenance best practices.
Training and Documentation: Train customers on the proper use, operation, and maintenance of the systems.
Develop and update technical documentation, including manuals, troubleshooting guides, and service reports.
Field Testing: Collaborate with internal teams and participate in field tests and trials of new products, collecting feedback and suggesting improvements to enhance system performance and functionality.
Collaboration: Work closely with cross-functional teams, including engineers, project managers, and sales representatives, to ensure seamless coordination and timely resolution of customer issues.
Safety and Compliance: Adhere to safety regulations, industry standards, and company policies during all field operations.
Conduct risk assessments and implement appropriate safety measures.
Continuous Learning: Stay up to date with emerging technologies, industry trends, and product advancements in the maritime industry.
Attend training sessions, workshops, and seminars to enhance technical skills and knowledge.
Qualifications and requirements for the Marine Electronic Commissioning Engineer:
Education: UK Level 5 awards (HND, Foundation degree) or higher in Engineering, Electronics, or equivalent related field.
Experience: Minimum of 3 years of experience as a Field Service Engineer or similar role in the maritime industry preferred however, applicants from other industries (e.g., military, automotive) will be seriously considered.
Technical Skills: Strong knowledge of electronic control systems - Familiarity with mechanical drive systems, bearings, and hydraulics.
Troubleshooting and Diagnostic Skills: Proficient in identifying, analysing, and resolving technical issues in electronic control systems.
Ability to use diagnostic tools and software effectively.
Travel Flexibility: Willingness to travel extensively, both domestically and internationally, and work in challenging environments, including ships at sea.
Communication Skills: Excellent verbal and written communication skills.
Ability to effectively communicate technical information to customers and internal teams.
Customer Focus: Strong customer service orientation with a dedication to delivering exceptional support and building long-term customer relationships.
Team Player: Ability to collaborate effectively with cross-functional teams and work independently with minimal supervision.
Strong problem-solving and decision-making abilities.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role. ....Read more...
Type: Permanent Location: RH10, England
Start: 30/09/2025
Duration: Permanent
Salary / Rate: £1 - £2 Per Annum
Posted: 2025-10-07 11:07:08
