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Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer:
Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays
Our client &SONS are seeking a Customer Service Manager to oversee their customer service team.
The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values.
This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family.
With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry.
Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business.
They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management
Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded.
Customer Experience & Continuous Improvement
Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows.
Cross-Functional Collaboration
Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication.
Reporting & Insights
Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making.
Skills & Attributes
Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments.
Your Experience:
3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems
If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you.
Please send your cv by return.&SONS is for everyone.
We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status.
We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks.
We have zero tolerance for intolerance.
We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
Type: Permanent Location: Cheltenham, Gloucestershire, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £30k per year + Benefits
Posted: 2025-10-20 12:38:58
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Evening and Weekend Brand Ambassadors Full Training ProvidedLocation: Swindon - With travel to surrounding areas Hours: Part-time evenings and weekends (flexible schedule)Earnings: £250 - £800 per week average | Ideal for extra income before ChristmasAre you looking to earn extra income in the run-up to Christmas? TWC Home Improvements is expanding its marketing team and has exciting opportunities for Evening and Weekend Brand Ambassadors.
This is an excellent role for confident, sociable individuals who enjoy meeting new people and want to work flexible hours around their lifestyle.TWC Home Improvements is a respected, family-run company specialising in high-quality windows, doors, and conservatories.
We take pride in delivering exceptional products and outstanding service to our customers.
As a Brand Ambassador, you’ll represent these values and help us continue building our reputation in local communities.Your role
Represent the TWC brand professionally by engaging with local residents.Promote our home improvement products and share details of current offers and promotions.Encourage homeowners to arrange consultations with our specialist sales team.Work within a friendly and supportive team environment that values positivity and collaboration.Attend local areas as planned - transport and materials will be organised for you.
Ideal candidateThe ideal candidate will be approachable, enthusiastic, and confident when speaking with others.
No previous experience is necessary, as full training is provided, but you must enjoy interacting with people and take pride in delivering a positive impression of our brand.We are looking for individuals who:
Have a friendly, confident personality and strong communication skills.Are motivated, reliable, and eager to succeed.Enjoy working as part of a team and contributing to shared goals.Are punctual, well-presented, and take pride in their work.Are happy working outdoors and comfortable speaking with members of the public.Have a flexible approach to working hours, including evenings and weekends.
This opportunity is ideal for students, parents, or anyone looking to supplement their income through enjoyable and rewarding part-time work.Why join us?
Flexible evening and weekend hours to fit around your schedule.Comprehensive training and full uniform provided, no prior experience required.Weekly bonuses and incentivesGenuine opportunities for career progression for those showing ambition and commitment.
Join TWC Home Improvements and be part of a company that values people just as much as performance.
Apply now with your latest CV. INDLS ....Read more...
Type: Permanent Location: Swindon, Gloucestershire, England
Start: Negotiable
Duration: Full Time
Salary / Rate: £250 - 800 per week
Posted: 2025-10-16 10:37:32
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Health and Safety Advisor
Gloucester
£40,000 - £50,000 Basic + Training + Work Towards Chartership + Car + Fuel card + Bonuses (£5k +) + Holidays + Health Insurance + MORE!
Launch your career as a Health and Safety Advisor joining a growing construction and engineering business.
This is an exciting opportunity to take ownership of HSE responsibilities across a range of projects while working towards your chartership through ongoing training and professional development.
As a Health and Safety Advisor you'll be joining an established and reputable organisation with decades of experience delivering high quality construction, fit-out, and engineering projects across the UK.
Known for their strong focus on staff career development, the company prides itself on maintaining long-standing relationships with their clients.
If you are a HSE professional who wants a clear pathway for progression and ongoing training, this is the job for you.
Your role as a Health and Safety Advisor will include:
* Support HSQE Managers in safety management arrangements
* Working with estimating and design teams to uphold HSQE processes.
* Perform site safety inspections
* Assisting with development of risk assessments and construction plans The successful Health and Safety Advisor will need:
* Health and safety background in construction
* NEBOSH (Must Have)
* Full UK driving license
* Willing to learn
For immediate consideration please call Matthew on 07458163042 or click to apply
Keywords: Health and Safety Advisor, Health and Safety Manager, Risk Management, NEBOSH , Construction Safety, CSCS Card, SMSTS , Safety Training, Construction Safety, Site Inspections, Gloucester, Bristol, Bath, Cheltenham, Worcester, Swindon ....Read more...
Type: Permanent Location: Gloucestershire, England
Start: ASAP
Duration: permanent
Salary / Rate: £40000 - £50000 per annum + £40,000 - £50,000 Basic + Chartership
Posted: 2025-10-15 15:47:39
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We are looking for a Social Worker to join our Family Safeguarding Service
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience in Frontline and assessment work.
About the team
The team makes decisions and performs statutory functions to ensure the correct outcomes for children and their families are achieved.
They do this by working with children from a range of services, such as CIN (Children in Need) and CP (Child Protection), and due to holding court cases, a few of the children are also in LAC (Looked After Children).
Experience with LAC would be desirable but not essential.
This post involves providing your own advice and skills in the day-to-day running of the team, supervising social workers and other unqualified professionals in the team, and reporting to the Team manager on performance.
About you
Knowledge and experience working within a fast-paced Frontline Team such as Child protection and Referral and assessment is essential for this role.
You will also hold a degree within Social Work (Degree/DipSW/CQSW) As well as 3 years post qualifying experience.
What's on offer?
Up to £38.00 per hour umbrella (PAYE payment options available also)
Hybrid working pattern.
Parking available on site
Opportunity to progress court experience
For more information, please get in touch with.
Thomas Sherwood
07442 576 906 ....Read more...
Type: Contract Location: Gloucestershire, England
Salary / Rate: Up to £38.00 per hour
Posted: 2025-10-14 17:23:05
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We are looking for a Social Worker to join our Children's Looked After Team
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience in Frontline and Children Looked After work.
About the team
The team consists of a small group of social workers that report to a senior practitioner.
Their work includes assessment, care planning, and permanency planning for children and young people, both of whom are in care proceedings, as well as children who are looked after following final court orders.
They are responsible for progressing work within the statutory framework for Looked After Children, which involves ensuring Looked After Children reviews, personal education planning meetings, and Looked After Children medicals are progressed within statutory timescales.
Sometimes the team works with a cohort of unaccompanied asylum-seeking children and will be expected to take part in age assessments in their respect.
*Please note that the following opportunity is a Locum contract with a minimum duration of 3 months.
About you
Knowledge and experience working within a Frontline Team such as Child Protection or Referral and Assessment is essential for this role.
You will need to hold a degree within Social Work (Degree/DipSW/CQSW) as well as 3 years post qualifying experience.
A Social Work England registration and access to your own vehicle is a requirement.
What's on offer?
Up to £38.00 per hour umbrella (PAYE payment options available also)
Hybrid working arrangements.
The opportunity to work for a “Good” Ofsted rated Local Authority
Enhance your CV and Skill set
For more information, please get in touch with:
Thomas Sherwood
07442 576 906 ....Read more...
Type: Contract Location: South Gloucestershire, England
Salary / Rate: Up to £38.00 per hour
Posted: 2025-10-14 17:21:00
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We are looking for a Social Worker to join our Children's Looked After Team
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience in Frontline and Children Looked After work.
About the team
The team consists of a small group of social workers that report to a senior practitioner.
Their work includes assessment, care planning, and permanency planning for children and young people, both of whom are in care proceedings, as well as children who are looked after following final court orders.
They are responsible for progressing work within the statutory framework for Looked After Children, which involves ensuring Looked After Children reviews, personal education planning meetings, and Looked After Children medicals are progressed within statutory timescales.
Sometimes the team works with a cohort of unaccompanied asylum-seeking children and will be expected to take part in age assessments in their respect.
*Please note that the following opportunity is a Locum contract with a minimum duration of 3 months.
About you
Knowledge and experience working within a Frontline Team such as Child Protection or Referral and Assessment is essential for this role.
You will need to hold a degree within Social Work (Degree/DipSW/CQSW) as well as 3 years post qualifying experience.
A Social Work England registration and access to your own vehicle is a requirement.
What's on offer?
Up to £38.00 per hour umbrella (PAYE payment options available also)
Hybrid working arrangements.
The opportunity to work for a “Good” Ofsted rated Local Authority
Enhance your CV and Skill set
For more information, please get in touch with:
Thomas Sherwood
07442 576 906 ....Read more...
Type: Contract Location: Gloucestershire, England
Salary / Rate: Up to £38.00 per hour
Posted: 2025-10-14 17:20:30
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We are Looking for a Supervising Social Worker to join our Fostering Service.
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience.
About the team
This is a close-knit team who are responsible for undertaking high quality assessments that ensure the best placements for the most vulnerable children in the service.
The team are also expected to complete unannounced visits to foster carers, ensuring that the safety of the child or children are paramount.
Managing complex situations effectively and efficiently is key to the success of this role.
About you
The ideal candidate will have sound understanding and experience of undertaking supervision of foster carers as well as working with Children and Families ensuring the best outcome for the child.
Other relevant experience such as Looked After Children and Leaving Care will also be helpful in being successful in this role.
A degree within Social Work (Degree/DipSW/CQSW) with a minimum of three years' experience working in a Children setting are essential for this position.
What's on offer?
Opportunity to improve on and learn new processes.
Enhance your CV and Skill set
Parking available onsite
For more information, please get in touch with:
Thomas Sherwood
07442 576 906 ....Read more...
Type: Contract Location: Gloucestershire, England
Posted: 2025-10-14 16:54:27
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We are Looking for a Supervising Social Worker to join our Fostering Service.
This role requires a Social Work Qualification with a minimum of 3 years post qualified experience.
About the team
This is a close-knit team who are responsible for undertaking high quality assessments that ensure the best placements for the most vulnerable children in the service.
The team are also expected to complete unannounced visits to foster carers, ensuring that the safety of the child or children are paramount.
Managing complex situations effectively and efficiently is key to the success of this role.
About you
The ideal candidate will have sound understanding and experience of undertaking supervision of foster carers as well as working with Children and Families ensuring the best outcome for the child.
Other relevant experience such as Looked After Children and Leaving Care will also be helpful in being successful in this role.
A degree within Social Work (Degree/DipSW/CQSW) with a minimum of three years' experience working in a Children setting are essential for this position.
What's on offer?
Opportunity to improve on and learn new processes.
Enhance your CV and Skill set
Parking available onsite
For more information, please get in touch with:
Thomas Sherwood
07442 576 906 ....Read more...
Type: Contract Location: South Gloucestershire, England
Posted: 2025-10-14 16:53:37
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A fantastic Account Manager - Southwest job has arisen to develop customers in the South of UK for a specialist Cable Assembly manufacturer.
As part of an ongoing merger and expansion, my client is seeking a talented and driven individual to join the team as an Account Manager for the Southwest of the UK.
If you're a motivated professional looking to contribute to a dynamic and growing organisation, please get in contact.
As the Account Manager - Southwest you will promote sales of bespoke electronics products to a portfolio of established customers within a wide variety of market sectors, which include Health Care and Medical, telecom, rail, transportation, lighting, and consumer and instrumentation markets.
The ideal Account Manager - Southwest will:
Establish relevant purchasing and engineering contacts at new potential OEM's.
Generate, track, and win design-ins and NBO's for standard and customised solutions.
Handle Key Account Management; Develop, maintain, and grow business with market leading OEM's.
Achieve sales objectives on NBO's, sales orders, new products, and customer satisfaction.
Have experience in field sales and account management.
Be knowledgeable in the Industrial device manufacturing companies in the Southwest of the UK.
Have technical and commercial aptitude to advise customers in the design of new products.
Be a self-motivated, flexible, professional problem solver.
Possess the ability to travel easily within the Southwest of the UK.
The position requires travel within the Southwest UK region.
Hit the apply button now or to find out more about the Account Manager - Southwest job contact Brett Longden 01582 878841 / 07961 158773 blongden@redlinegroup.Com ....Read more...
Type: Permanent Location: Gloucestershire, England
Start: ASAP
Salary / Rate: £45000 - £55000 per annum
Posted: 2025-10-10 13:37:40
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Field Service Engineer
Gloucester
£36,000 - £38,000 Basic + Training + Progression + Supportive Team Environment + Premium Quality Products + Job Security + Immediate Start
Join a leading name in the water treatment industry as their next Field Service Engineer and build a long-term career with real progression opportunities.
Be part of a company that truly values its engineers - offering training and a supportive, family-feel environment.
This well-established organisation boasts a prestigious portfolio of clients, known for delivering exceptional quality and service.
You'll be working across a wide range of projects, enhancing your skills and advancing your career in a company that puts its people first.
Your role as a Field Service Engineer will include:
* Installation and commissioning of water purification systems
* Servicing and maintaining equipment at existing customer sites
* Adhering to high health and safety standards
* Liaising professionally with clients and handling technical queries
The Successful Field Service Engineer will include:
* Background as a Field Service Engineer or similar
* Experience with Water Purification
* Relevant qualification
* Happy to travel across the South West region
For immediate consideration, please apply now or contact Georgia Daly on 07458163040
Key Words: Water Treatment Engineer, Field Service Engineer, Reverse Osmosis, Deionisers, Water Softeners, Mechanical, Electrical, Cheltenham, Cardiff, Birmingham, Gloucester, Exeter, Bath
This role is being advertised by Future Engineering Recruitment Ltd.
We operate as an employment agency.
For more opportunities, please visit our website.
Applicants must have the legal right to work in the UK.
Unfortunately, we are unable to process applications from individuals without this status. ....Read more...
Type: Permanent Location: Gloucestershire, England
Start: ASAP
Salary / Rate: £36000 - £38000 per annum + Progression + Immediate Start
Posted: 2025-10-09 16:00:54
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Driver and Labourer needed in Glouchester for an ongoing job.
CANDIDATES MUST HAVE THE FOLLOWING:
DRIVER:
VALID CSCS CARD
UK DRIVERS LICENCE
OWN VEHICLE
LABOURER:
VALID CSCS CARD
JOB DESCRIPTION
As a team of 2 you will be travelling to various locations in and around your area (sometimes further afield) depending on the need of the client.
You will be met on site by a lorry or van and will offload kitchens on site.
(You will be given training on your first week)
This is a great job for those looking for a work life balance.
Pay: Driver £110 Per Day / Labourer £100 Per Day (Self employed and paid by the client)
Mileage: Paid 25p per mile
Working Hours: Average 6hrs, this will vary from day to day (some days will only work a couple of hours but will always be paid full day rate)
Please apply on the job and reach out to Scott on 07553126866 if interested.
....Read more...
Type: Permanent Location: Gloucestershire, England
Start: ASAP
Duration: ongoing
Salary / Rate: £100 - £110 per day
Posted: 2025-10-09 09:48:20
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NPD TechnologistLocation: Bristol Salary: £28,000 – £35,000 DOE + Excellent BenefitsAbout the Company Our client is a highly innovative manufacturer supplying products to the FMCG sector, including the food and drink industries.
Due to ongoing growth, they are seeking an enthusiastic and creative NPD Technologist to join their team on a permanent basis.Key Responsibilities
Support the Sales and Marketing teams by providing product application solutions and samples in line with company briefs and timelines.Engage directly with customers and prospects, promoting innovation days and attending on-site visits.Drive continuous improvement within the technical applications function.Assist in the implementation of product safety, quality, and legality requirements.Collaborate with the Sales team and customers to identify and develop new business opportunities.Enter formulations and application data accurately into company systems as part of the NPD process.Ensure compliance with legislation regarding additives and flavourings, guaranteeing all products are legal and safe.Oversee the preparation and dispatch of customer samples, ensuring suitability and quality.Maintain high standards of customer satisfaction, ensuring expectations are met or exceeded.Contribute to the achievement of departmental KPIs.
Experience & Qualifications
Proven experience in product development — ideally within food or drink — with a focus on innovation, recipe formulation, and product stability (shelf life, texture, and flavour).A strong passion for the food industry, shown through professional or personal experience.Excellent understanding of current market trends and product positioning.Self-motivated with the ability to manage and deliver projects independently.
Salary & Benefits
Competitive salary up to £35,000 DOE11% Pension Contribution28 days holiday (including Bank Holidays) plus 3 additional days during Christmas shutdownPrivate Health InsuranceDeath in Service benefitSupportive, people-focused company culture with excellent long-term career prospects
LocationThis role is commutable from: Bristol, Bath, Keynsham, Clutton, Pensford, and surrounding areas.Keywords:NPD Technologist | Development Technologist | New Product Technologist | R&D Technologist | Applications Technologist ....Read more...
Type: Permanent Location: Longwell Green, Gloucestershire, England
Start: ASAP
Salary / Rate: £30k - 35k per year + Excellent Benefits
Posted: 2025-10-07 10:26:51
