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Job Title: Contact Centre Manager Hours: Full time - Monday to Friday Type: Fixed term for 12 months covering Maternity Location: Southwark, SE1 Salary : £50,000 Per annum Our client are looking for a Contact centre manager to manage all aspect of the Contact Centre's daily operation and service delivery covering maternity for 12 months managing a team of up to 25 people, you will be pivotal in the overall performance and success of the Customer Experience team You will:
Ensure enquiries from all access channels -calls, email, web portal chatbot and social media are handled and responded to in a timely manner, and in line with our corporate objectives
Be maintaining wait time within the proposed target, delighting customers by offering a first-class service, adhering to Wandles' service offer
Be working with team leaders monitoring calls to assess and improve the quality of staff performance
Develop contact centre academy to centre of excellence.
Be managing poor performance
Develop a culture of resolutions at the first point of contact including complaints handling
Be tracking user feedback, key performance indices and other statistics
Prepare reports and where appropriate making presentations as required
Be working across the organisation to reduce avoidable contact, collaboratively resolving customers enquiries by taking ownership
Be taking responsibility and championing use of all systems including the CRM system (Dynamics) for the frontline and wider organisation
Be communicating service goals so that contact centre staff understand their role
Role modelling values and create a positive working culture
Be setting and meeting performance targets and carrying out periodic 121 and appraisals
Be recruiting and maintaining staffing level to the agreed establishment
Be responsible for training and development of staff, ensuring well rounded knowledge of all frontline service
Be working closely with all stakeholders including IT, telephony service provider, Mears, K&T and other contractors in ensuring operation readiness
What you will need to have:
Proven supervisory experience in the call centre industry, preferably within Social Housing
Proven mentoring, coaching, motivating skills and staff upskilling
Proven experience in introducing a continuous improvement culture, customer satisfaction, putting the customer at the heart of what we do
Excellent communication skills - oral and written skills, people management, innovation, and problem-solving skills
Strong organisational, planning, and analytical skills
Excellent knowledge of MS Office, especially 'Excel' and ILM in Management
Good knowledge of the contact centre, processes, and industry trends
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: 12 months FTC
Salary / Rate: Up to £50000.00 per annum
Posted: 2024-04-02 15:56:54
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PCV Bus Driver Aberdeen Airport Full Time 42 Hours per Week - £27,300.00 Per Annum
Are you an experienced PCV Bus driver?
Do you have excellent customer service skills?
Are you a friendly and approachable person?
Do you have a drive to elevate customer care and experiences?
If so, this may be an exciting opportunity for you!
Come and join our friendly team at APCOA and become one of our next PCV Bus Drivers at Aberdeen Airport.
What Youll do
- Drive the Companys vehicles in a safe, legal and professional way.
- Always display the correct destination on the vehicles destination blind
- Keep up to date with road closures, diversions or special events which may affect bus services.
This is done by reading notices, attending briefings, listening to the on-bus radio.
- Always provide a high standard of customer service.
- Give customers on the bus any information that may help them during their journey.
- Always behave in a friendly and professional way to customers and colleagues.
- Recognise and assist with the additional needs of children and vulnerable adults, the elderly, infirm or people with disabilities.
- Check the condition of the vehicle prior to commencing service
- Carrying out the safety walk round check.
Ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person.
What Youll Bring
- You will have a valid UK Class D PCV Driving License
- You will have a CPC Qualification
- You will have excellent customer service skills
- You will be an experienced PCV Bus Driver
- You will be a strong communicator at all levels.
If you have a passion for excellence and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Aberdeen,Scotland
Start: 02/04/2024
Salary / Rate: £27,300.00
Posted: 2024-04-02 14:22:02
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GRADUATE CUSTOMER SERVICE ADVISOR BLACKBURN UP TO £21K + BENEFITS + PROGRESSION + TRAINING IMMEDIATE INTERVIEWS AVAILABLE
THE OPPORTUNITY:
Get Recruited is partnered with a fantastic industry leading business in Blackburn.
Due to continued expansion and further growth forecast for 2023 they are looking for a Graduate Customer Service Advisor to start their career in the Legal team and benefit from training, development and progression. This is a fantastic opportunity for an individual who is a recent graduate or has some experience or exposure to customer service, administration, accounts or finance who is looking for an opportunity to develop their knowledge and build their career in a rewarding and supportive environment.
GRADUATE CUSTOMER SERVICE ADVISOR WILL INCLUDE:
Preparing documents and correspondence for clients
Managing the logging and storing of confidential client files
Managing diaries of the senior team and booking appointments
Maintaining the online filling system
Handling incoming queries that come into the team over phone and email
Talking clients through processes, costs involved and booking appointments
Preparing files for client appointments
Organising payments and receipts
KEY EXPERIENCE:
Experience within a Customer Service role
Excellent Administrative skills
Degree or equivalent work experience
IT systems savvy with experience of Microsoft Excel desirable
Excellent communication skills
Determined and results focused
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Blackburn, England
Start: ASAP
Salary / Rate: Up to £21000.00 per annum + Training + Development
Posted: 2024-04-02 14:16:57
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Looking for variety within a role where no 2 days are the same? The freedom of being out in the community, working from home and being office based? Then join an empowering charitable organisation in making a difference in the lives of individuals who rely on their services across North Wales. In the Community Navigator role, you will be:
The main link between service users and community support services - providing information, support, and advice about community servicesIdentifying needs and connecting individuals, with non-medical support, signposting and referring to support in the community, in order to improve their health and wellbeingEnhancing access to information and raising awareness of available local support and resourcesDelivering presentations and attending events to promote servicesCompleting administrative tasks and provide monitoring information
Suitable applicants will need:
Experience working within a similar role or healthcare setting Community engagement and networking experience Knowledge of primary care and third-sector organisations and voluntary and statutory sector agencies Strong communication, interpersonal, and problem-solving skills A full UK driving license and access to your transport (essential)Ability to travel around your designated area as required Admin and IT skills with the ability to manage multiple tasks Teamwork and collaboration skills with an empathetic nature
Please note, successful candidates are subject to a satisfactory DBS Check and references What’s on offer:
Enjoy a Fixed-term contract until March 2025 Annual salalry of £24,715.60 Holiday pay, and mileage reimbursement at 45p per mile Full-time or Job Share (35 hours per week) Team environment - working in a small, friendly supportive team Covering areas between Abergele and Colwyn Bay.
Home based with occasional visits to their offices in Denbigh
Don't miss the chance to shape a fulfilling career while making a meaningful impact! Apply today! ....Read more...
Type: Permanent Location: LL22 8HH, Abergele, Conwy, Wales
Start: 29 February 2024
Salary / Rate: £24,715.60 plus benefits
Posted: 2024-04-02 14:04:08
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Client Services Co-ordinatorTrafford ParkMon-Fri 08:00-16:30 (37.5 hours)£23,000Client Services Co-ordinatorThe RoleMy client is looking for an experienced Client Services Co-ordinator to join their team.
You will be tasked with supporting their clients through their journey with the company, providing a first-class service. Client Services Co-ordinatorMain Responsibilities
Support client enquiries in a timely manner through both outbound and inbound calls/emails.Accurately maintain the client database, ensuring all client contact is recorded.Process orders using an in house system.Assist with scheduling survey/installation/remedial appointments.Liaise with internal/external customers to ensure a smooth client journey.Perform any ad-hoc duties requested by the management team within the employee’s capabilities.
Client Services Co-ordinatorThe CandidateExcellent listening and communication skills.Confident telephone manner.Executes a high level of attention to detail.Confident using a PC and the ability to multitask.Self-motivated and organised with ability to prioritise own workload.The ability to use own initiative but also know when matters need to be escalated.
Client Services Co-ordinatorKey WordsClient Services, Customer Service, Excel, Microsoft, Inbound Calls, Outbound Calls, Email Winsearch acts as an employment agency for permanent staff.
We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.Please contact adam.lang@winsearch.uk for any further information on this position.View our latest jobs today on our websitehttp://www.winsearch.uk and follow us on LinkedIn.Manh Our clients and their customers come from diverse backgrounds and so do we.
We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise.
This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!
The UK has now left the European Union.
Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme.
Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications.
For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks ....Read more...
Type: Permanent Location: Trafford Park, Greater Manchester, England
Salary / Rate: £23k per year
Posted: 2024-04-02 10:30:55
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:16:58
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Brussels, Belgium
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:14:16
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Chargé clientèle francophone | Déménager au PortugalD'un naturel curieux et ayant toujours l'envie d'acquérir de nouvelles connaissances, cette offre est faite pour vous.
Rejoignez une équipe d'expert, à Lisbonne, au Portugal, au service d'une entreprise qui face à la recrudescence des tentatives de fraudes aux transactions bancaires, redonne confiances aux utilisateurs en renforçant la prévention et la sécurité.
C'est l'occasion parfaite de développer vos compétences tout en intégrant une équipe chaleureuse et conviviale.Aide à l´installation :, Logement fourni , Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Prime de performance , Forfait repas (Carte repas/ticket restaurant) , Contrat à temps plein (40 heures par semaine / Lundi au Vendredi de 7h à 16h) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir un anglais niveau B2 minimum , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Paris, France
Start: 17/04/2024
Salary / Rate: €895 - €1000 per month
Posted: 2024-03-28 18:10:31
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This is a permanent opportunity for a Customer Service Co-ordinator to join a family-owned, well-established manufacturer in the Huddersfield area.
Friendly office team, with genuine progression opportunities.
This position would be perfect for anyone looking to develop their career.Key Responsibilities of the Customer Service Co-ordinator:
Deliver exceptional service to clients and customers via phone and email
Order processing
Creating standard and bespoke quotations
Processing service calls
Collaborate with internal teams on a daily basis
Ad Hoc duties as and when required
Customer Service Co-ordinator Working Hours:
Monday to Friday - 9:00am to 5:00pm
Working 37.5 hours per week
Customer Service Co-ordinator Experience:
Previous experience in customer service environment
Exceptional communication and interpersonal skills
Proficiency in utilizing computer systems and software applications
Strong attention to detail, coupled with good organisational abilities
Capability to work independently and collaboratively within a team
What's on offer for the Customer Service Co-ordinator:
Starting salary of £22,500 rising to £24,600 per annum after probationary period
31 days holiday (Including Bank Holidays)
Life Assurance (3 x annual salary)
Pension
Free on-site parking
If you are interested in this position, please click "Apply" or contact Alison Bell at E3 Recruitment on 01484 645 269. ....Read more...
Type: Permanent Location: Huddersfield, England
Start: ASAP
Salary / Rate: £22500.00 - £24600.00 per annum
Posted: 2024-03-28 17:00:56
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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Doyou have a passion for providing outstandingservice,greetingcustomerswithasmile and serving them with pride?
Areyou ablet o take initiative andmakechoicesthatare right for thecustomers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.75
Posted: 2024-03-28 14:30:15
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The Role
Customer Service advisor : Location - Wigan - 39 Hours per week Salary: £23,028.27
We are looking for a Customer Services Adviser who will be the face of our business, bringing outstanding customer service.
You will join a team that takes a real pride in what they do. They take pride in their Customer Service and most of all, you'll join a company that takes pride in its people.
As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting.
You wiII be given every chance to progress within a company that invests in its people. We celebrate individuality, and reward and recognise employees who go above and beyond.
Shift Pattern :
Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat. (Will not be 3 set days) Working hours between 8AM - 8PM
1x Hour Lunch, 2x 20 minute break.
So could you be the ideal candidate?
Do you have a passion for providing great customer service?
Are you able to take initiative and make choices that are right for the customers?
Do you have a desire to succeed in your role?
Could you bring your spark to our Team? Here's what you need to know before applying:
Your key duties will include:
- You will answer inbound calls from clients, customers and mobile enforcement officers to arrange clamping and de-clamping of vehicles parked incorrectly in Ireland.
- You will handle inbound email queries from clients and customers.
Advising them how to appeal correctly.
We'll ensure you are rewarded for all of your hard work, which is why we offer a good benefits package.
This includes but is not limited to:
- Full training will be provided
- Chance to learn multiple skills in different sectors of the parking industry.
- Full time employment
- Pension Scheme.
- Hourly wage.
- Free town centre parking
....Read more...
Type: Permanent Location: Wigan,England
Start: 28/03/2024
Salary / Rate: £23,028.27
Posted: 2024-03-28 14:23:02
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Contract Manager West Midlands- £30-£35k per annum (Dependent on experience)
Are you an experienced Contract Manager? Are you commercially focused? Are you good at building client relations?
If you answered yes to these questions, then we may have the role you have been looking for.
We are looking to recruit a commercially minded Contract Manager. You will lead, support and motivate the team, developing them to manage resources to deliver an effective and efficient business function.
This will achieve the budgeted financial results and deliver a performance that reliably exceeds the service levels and KPI standards agreed with the client.
Customer service is key to the success of this account.
The Contract Manager must ensure that all team members are focused on bringing consistently excellent levels of service.
This includes all stakeholders, particularly members of the public.
We are looking for someone that will engage in stakeholder and operations management.
You will be commercially astute, with the ability to provide dynamic and inspirational leadership in a demanding environment.
What will you do?
- You will oversee budgeting and cost control across contracts.
- Be responsible for the operational management of contracts.
- Manage the team, including appraisals, disciplinaries, rotas and any arising conflicts.
- In charge of ensuring Health & Safety policies are adhered to.
- You will be in charge of building client relations.
- Responsible for account Management and business development.
What type of skills and experience do you need?
- Proven multi-disciplinary experience in operational, contract, commercial and project management
- You will have 2 years minimum contract management experience in a client facing role.
- Experienced in setting and managing budgets and KPIs performance.
- Strong leadership and people management skills; you should be able to coach, motivate and train staff to produce positive results.
- Excellent communication and interpersonal skills at individual, team and group level.
You will be equally secure and effective in communicating with front line staff, managers, Directors and members of the public.
- Excellent relationship management skills and able to build, develop and maintain positive working relations with clients, suppliers and internal support services.
- Able to produce informative and concise reports and make effective oral and written presentations.
What is on offer to you?:
-Salary £30-£35k per annum (DOE)
-33 days holiday (including 8 Bank holidays)
-Pension
-Training and Development
-Employee discount scheme
Does this sound like you? Click "apply" today and one of our team will be in touch soon. ....Read more...
Type: Permanent Location: Dudley,England
Start: 28/03/2024
Salary / Rate: £30k - £35k DOE
Posted: 2024-03-28 14:00:05
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Job Description:
Do you have a passion for customer service and financial services? If so, we'd love to hear from you.
Our client, based in Edinburgh's city centre, is recruiting for a Customer Service Administrator on an initial 6-month temporary basis.
Whilst existing financial services experience is desired, this could also act as a perfect first step into the industry if you have a strong background in customer service.
Our client offer a hybrid working model.
Essential Skills/Experience:
Excellent customer service skills
Excellent communication skills
Ability to work in a fast-paced environment
Financial services sector experience (desirable)
Core Responsibilities:
Handle shareholder queries via phone, email, letter, and webchat
Place telephone trades
Investigate errors and escalate when appropriate
General administration
Maintain knowledge and awareness of the market
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15657
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we're committed to protecting and respecting your privacy.
Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.
By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.
For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS ....Read more...
Type: Contract Location: Edinburgh, Scotland
Start: ASAP
Duration: 6 Months
Posted: 2024-03-28 13:57:56
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Senior Civil Enforcement Officer- Welwyn Garden City - £27,390.28 Per annum - Full-Time Hours: 42.5 per week.
Are looking for a new role?
are you over 18 and have a driving licence?
We have an opening for a Senior Civil Enforcement officer at our Welwyn Garden City base.
What will you do?:
- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.
What will you bring?:
Experience with the traffic management act 2004 and other parking legislation.
Aptitude to organise and motivate large numbers of contract staff.
At least one years experience of working in a managing role, in a parking or customer services industry.
Creation of reports.
Excellent personal skills with the competence to build and maintain positive working relationships.
Excellent problem-solving skills.
So what package is on offer for you?
You will receive up to £27,390.28 per annum.
Full time hours, covering any 5 from 7 days on rota basis .
Benefits including pension, employee discount scheme.
28 days annual leave (includes 8 BHs ....Read more...
Type: Permanent Location: Welwyn Garden City,England
Start: 28/03/2024
Salary / Rate: £25,670 Per annum
Posted: 2024-03-28 12:51:04
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Job Title - Customer Service Adviser
Location - Sutton
Contract - Temp
Hours - 35
Role summary -
This client is currently seeking a highly motivated and skilled individual to join their team as a Customer Service Adviser.
The successful candidate will be responsible for providing exceptional customer service to residents in the Sutton Area, dealing with a variety of enquiries related to services offered by the client.
This is a minimum 6-month placement, with the potential for extension, and will involve office working whilst training with flexibility on hybrid once up to speed.
Key Responsibilities:
Dealing with a variety of resident enquiries for services offered by the client eg Waste Services, Homeless and Highways.
Managing complex calls and emails in a professional and timely manner.
Providing excellent verbal and digital communication skills.
Experience and confidence in using contact centre technology.
Experience in customer service environment.
Flexible hybrid working including a minimum of 1-2 days in the office after training.
Requirements:
Contact Centre and basic business administration skills.
Excellent verbal and digital communication skills.
Experience and confidence in using contact centre technology.
Experience in customer service environment.
Local knowledge of Sutton Area would be beneficial.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Sutton, England
Salary / Rate: Up to £16.24 per hour
Posted: 2024-03-28 11:57:14
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CUSTOMER SERVICE ADMINISTRATORMUST BE IMMEDIATELY AVAILABLE
GILLINGHAM
UP TO £28,500 + EXCELLENT BENEFITS + PROGRESSION
THE COMPANY: We're exclusively working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth.
Due to continued success, they are looking for an experienced Customer Service Administrator to join the team in a fast-paced, client-facing role working with leading international brands and businesses.
This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands.
If you are a Customer Service Administrator / Customer Service Assistant / Sales Support / Sales Administrator or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!
THE CUSTOMER SERVICE ADMINISTRATOR ROLE:
Ensuring customer enquiries are answered promptly
Handling emails and calls from customers
Supporting the sales and marketing team with administrative tasks
Helping to prepare reports for sales teams
Chasing up product deliveries
Identifying areas to further support clients
THE PERSON:
We're looking for a candidate from a Customer Service Administrator, Customer Service Assistant, Sales Support, Sales Administrator background
An excellent communicator with the confidence to handle a variety of tasks within a busy department
A proactive individual with a supportive nature to ensure clients receive a smooth-running service
Detail orientated and a keen eye for detail
Must be computer literate with MS Word, Excel and Outlook
TO APPLY: Please send your CV for the Sales Administrator / Account Manager position via the advert for immediate consideration.
Get Recruited is acting as an Employment Agency in relation to this vacancy. ....Read more...
Type: Permanent Location: Gillingham, England
Start: ASAP
Duration: Perm
Salary / Rate: £28000 - £28500 per annum + Excellent Benefits + Progression
Posted: 2024-03-28 11:21:48
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Field Support Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00 pmSalary: £22575 Per annum
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We don't do micro-management - instead, we empower, support and innovate!
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
The role:, Contacting clients to book visits in line with their service agreement, Maximising Health and Safety Consultants time with confirmed visits, Reducing our Consultant's travel time with effective diary planning, Ensuring all cancelled visits are followed up and re-booked, Achieving KPIs set regarding client visits, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries, Ensuring accurate reporting of visits related issues/queries, Generating and managing monthly Management Information reports, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
What's in it for you? We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum
Posted: 2024-03-27 12:13:49
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Job Title: Customer Service Advisor
Location: Liverpool
Contract: Temp - ongoing
Salary: £14.30 Umbrella p/h
Service Care Solutions are looking for a Customer Service Advisor for our clients in Liverpool.
You will be responsible for delivering excellent customer service and provide resolutions o enquiries.
Key Responsibilities:
To oversee individual inquiries, grievances, and customer requests.
To actively contribute to the ongoing enhancement of customer access to high-quality, cost-effective services.
To support the organisations dedication to Best Value and exceptional customer service.
To achieve proficiency in all facets of services provided through the Careline Service, with comprehensive training provided.
To adeptly utilise pertinent ICT systems and aid in creating, developing, and managing records, files, and statistical information.
To furnish accessible and comprehensive information and advice to customers regarding all Careline services, staying current with service-related updates.
To formulate, enhance, and uphold procedures and working practice codes that foster a quality-driven approach to service delivery.
Suitable Candidates experience: -
Experience on working within a customer focused role.
Experience of responding, handling and resolving challenging customer queries.
Experience in customer service soft skills including empathy and taking ownership.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Liverpool, England
Start: ASAP
Salary / Rate: Up to £14.36 per hour + Umbrella p/h
Posted: 2024-03-27 11:48:19
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed!Apply for this ad Online! ....Read more...
Type: Permanent Location: Barcelona, Spain
Start: 29/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-27 10:16:09
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Opole, Poland
Start: 29/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-27 10:08:31
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Zürich, Switzerland
Start: 29/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-27 09:54:18
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Vienna, Austria
Start: 29/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-27 09:49:57
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German Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Performance bonus , Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , German NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Berlin, Germany
Start: 29/04/2024
Salary / Rate: €22000 - €24400 per annum
Posted: 2024-03-27 09:46:51
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CUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITSWe are working with a prestige company who are on the top employers in the Crewe area.
Due to an internal promotion and continuing success, we are recruiting for experienced Customer Service Advisors to join their supportive and friendly team.
The start date will be the beginning of May.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow.
A market leader in their field, their customers are King but so are their employees.
Our client, truly looks after their staff, recognises hard work, achievements and dedication.
They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.CUSTOMER SERVICE ADVISOR JOB PURPOSETo represent the company and deal with all incoming queries, questions, enquiries and process orders.
Customers can contact the department via the telephone, live chat and email.
Maintaining the highest level of customer service at all times.
Ensuring every customer is a happy customer.The successful Customer Service Advisor will be able to say YES, to the following:-- Are you passionate about providing excellent Customer Service at all times?- Do you have experience working in an office/call centre based Customer Service environment?- Are you PC literate using Word and Excel?- Do you possess excellent communication skills both verbal and written?- Do you want to be part of a vibrant Customer Service team?CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES:
Provide a top-notch customer service experience for all customersDeliver a prompt and efficient service to all enquiriesDealing with queries via the telephone, email and live chatProcess orders, returns, payments and refundsArrange deliveriesResolved order issuesOffer solutions for all queries received
CUSTOMER SERVICE ADVISOR KEY REQUIREMENTS:
Minimum 2 years’ experience in an office/call centre customer service environmentHave a genuine passion and interest in customer servicesExperience dealing with complaintsBe a real “people” personNaturally positive communicatorPC Literate using Word and ExcelExcellent attention to detailAble to prioritiseAttentive listening skillsCapable, ambitious and professional
CUSTOMER SERVICE ADVISOR BENEFITS AND PACKAGE:
Salary £23,920 (increasing as you learn and develop)Monthly cash incentivesExcellent training and development on an ongoing basisStarting at level 1 you will quickly have the opportunity to develop and with that will come pay reviews.Competitive annual leaveWorking Monday to Friday 9.45am-6.15pmEmployee assistance programmeCompany eventsStaff Recognition awardsAn open, friendly, supportive and fun working environmentGenuine opportunity for career progressionCycle to work schemeAnnual salary reviewsGenerous cash awards for long term service after 5 yearsOn site parking
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – CREWE - £23,920 BASIC SALARY + EXCELLENT BENEFITS ....Read more...
Type: Permanent Location: Crewe
Start: Immediate
Duration: Permanent Full Time
Salary / Rate: £23,920 per year + Excellent Benefits
Posted: 2024-03-27 08:45:37
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Norwegian Speaking Customer Service Advisor | Move to SpainJoin our ''lovely team'' in Malaga, Spain representing an American multinational which, through its platform, is the world reference for business travel allowing professionals a wide choice in booking flights, hotels, cars, and trains, while providing an incomparable quality of service.
Operating a group of several online travel agencies, the company strives to guarantee its customers an unrivalled experience.Relocation package:, Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc...)In addition to all this, you will receive:, Meal allowance , Private medical insurance , Full time / 39 hours per week , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , Norwegian NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English)What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Málaga, Spain
Start: 22/04/2024
Salary / Rate: Up to €20000 per annum
Posted: 2024-03-26 16:31:24
