-
Norwegian Speaking Customer Service Advisor | Move to SpainJoin our ''lovely team'' in Malaga, Spain representing an American multinational which, through its platform, is the world reference for business travel allowing professionals a wide choice in booking flights, hotels, cars, and trains, while providing an incomparable quality of service.
Operating a group of several online travel agencies, the company strives to guarantee its customers an unrivalled experience.Relocation package:, Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc...)In addition to all this, you will receive:, Meal allowance , Private medical insurance , Full time / 39 hours per week , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , Norwegian NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English)What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Oslo, Norway
Start: 22/04/2024
Salary / Rate: Up to €20000 per annum
Posted: 2024-03-26 16:27:30
-
We are looking for an individual with outstanding sales, customer service and administration skills to join this award winning small dedicated team where you will be fully supported and trained.
The Sales and Customer Service Advisor role is predominately a telephone based position where you will be ensuring customers are offered a first class service.
This is a permanent, full-time role with hybrid working after training, based near Thame offering a salary of up to £25,000.
Key responsibilities for the Sales and Customer Service Advisor:
Advising the customers on their requirements
Identifying opportunities to cross sell products to new and existing customers
Dealing with claims
Actively contacting customers to discuss their renewal dates
Conducting daily banking functions and credit control
Maintaining records to ensure compliance
Providing leads to the financial advisor
Implement and oversee campaigns, reporting weekly activity to the financial advisor
Coordinating the team to provide leads to the financial advisor
Providing support at shows and events
Skills/experience required for the Sales and Customer Service Advisor:
Exceptional sales and customer service skills
Worked in a targeted sales environment
Engaging telephone manner
Solid administration experience
Exemplary people skills
Strong problem solving skills
Motivated to achieve with a keen interest in your own self development
Highly organised, with strong attention to detail
Adept at conflict resolution
Own transport essential due to rural location
What's in it for you?
You will be working for an established and well-respected brand who are leaders in their field, their ethos is offering personal local service and expert advice.
This is your opportunity to be part of their success.
The role comes with an extensive training plan to aid your development and ultimate progression with the business.
The starting salary is up to £25,000, with working hours of 8:30am - 5pm Monday to Friday, hybrid working after training, 28 days holiday (including bank holidays), contributory pension, training and development, progression opportunities, full sick pay (after one years' service) discounts on products, beautiful working environment, free onsite parking and working in a close small team environment.
....Read more...
Type: Permanent Location: Thame, England
Start: 01/05/2024
Duration: permanent
Salary / Rate: £23000. - £25000. per annum + training, progression and development
Posted: 2024-03-26 16:04:44
-
Dutch Speaking IT Sales Account Manager | Move to SpainPassionate about the world of IT? How about having the opportunity to learn new competences and develop your sales skills while you will be working in the great atmosphere existing within the team already in place without forgetting the different career opportunities that will be offered to you. Join our team of experts in Malaga, Spain and represent the world leader in the IT and microcomputing sector.
This American company specializes in the development of software and manufacturing of products for the general public and professionals.
The brand is mainly known for its operating system equipping more than 75% of computers around the world but also its areas of activity.
It is found in various professional IT solutions, the Internet, video games and telephones.Relocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses up to 500€) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Meal allowance , Full time / 39 hours per week / Monday to Friday from 9am to 6pm. , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Forecast, analyse and track key account metrics
Ensure the timely and successful delivery of our solutions according to customer needs and expectations
Collaborate with sales team to identify and grow opportunities
Develop new business with existing clients and/or identify areas of improvement
Handle challenging prospects or clients
Reporting
Am I eligible?You must have prior experience in sales and account management. , Hold an EU passport/ID or the NIE , Dutch NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English,What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Antwerp, Belgium
Start: 22/04/2024
Salary / Rate: €26000 - €30000 per annum
Posted: 2024-03-26 15:50:37
-
Swedish Speaking Sales Account Manager | Move to SpainGolden opportunity to work for one of the largest companies in the world specializing in IT, printers, servers and networks, software, and multimedia, in Malaga, Spain.
The multinational is the world's leading computer manufacturer and is one of the 40 largest companies in the world.
With more than 80 years of commitment and action, this American company is constantly evolving and contributes to the progress of humanity through the development of striking and inspiring ideas. Join the existing team and benefit from a warm working environment allowing you to enjoy working as well as develop your skills.Relocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses up to 500€) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive: , Meal allowance , Full time / 39 hours per week / Monday to Friday from 9am to 6pm. , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Forecast, analyse and track key account metrics
Ensure the timely and successful delivery of our solutions according to customer needs and expectations
Collaborate with sales team to identify and grow opportunities
Develop new business with existing clients and/or identify areas of improvement
Handle challenging prospects or clients
Reporting
Am I eligible?You must have prior experience in sales or and account management. , Hold an EU passport/ID or the NIE , Swedish NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English,What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Stockholm, Sweden
Start: 22/04/2024
Salary / Rate: €23400 - €30600 per annum
Posted: 2024-03-26 15:04:06
-
I am seeking a dynamic individual to join my client in Caversham, Reading as part of their Customer Services team, who will also play a pivotal role in providing essential support to the Service Delivery team.The prime focus of this role is in delivering exceptional customer service, supporting the Customer Services and Service Delivery teams, to both internal and external customers, fostering positive relationships and ensuring satisfaction to uphold the excellent reputation of KnowledgePoint.
This is a responsible position which requires a positive attitude, a conscientious approach, and respect of confidentiality.As the Senior Customer Services representative you will be responsible for supporting key accounts, handling enquiries, complaints, and correspondence promptly and effectively, managing calls, co-ordinating and ensuring timely order processing and delivery, and proactive problem-solving.
Your work day will be very varied and you’ll need to have a flexible, proactive approach to your work.Responsibilities also include:
Managing incoming calls and coordinating orders.Monitoring shipments and addressing delivery issues.Facilitating communication for new customer accounts.Performing administrative duties and maintaining documentation.Supporting the onboarding of new customers and engaging with stakeholders.Assisting in bids and proposals, and maintaining accurate account records.Participating in account reviews and ensuring adherence to SLAsCollaborating with Finance to resolve payment issues.Increasing awareness of Company services and solutions.
You’ll need to be self-motivated, highly organised with the ability to follow multiple processes, tasks and instructions quickly and accurately, as well as have:
Proven track record of positive customer interaction at a high level in a successful Customer Services team and/or sales support environment, engaging with business decision makersStrong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.Proficient in the Microsoft Office suiteExcellent literacy and administration skills, and have dealt with customer enquiries and complaints both in writing and verbally i.e.
skilled at drafting professional emails in a business contextBe able to plan, prioritise, schedule and manage a number of tasks concurrently meeting set deadlinesGreat attention to detail, high standards and a sense of pride, resulting in a job well doneTeam player with excellent timekeeping.
You must have both exceptiional written and spoken English and be eligible to work in UK. ....Read more...
Type: Permanent Location: Caversham, Berkshire, England
Salary / Rate: £26k - 28k per year
Posted: 2024-03-26 14:57:21
-
Norwegian Speaking Customer Service Advisor | Move to PortugalHow would you like to represent one of the favorite brands of millions of customers around the world? Don't miss this opportunity and join our team of experts in Lisbon, Portugal where friendliness and good humor are values just as important as work ethic.
This Swedish company specializes in the design and retail sale of furniture and decorative objects ready to install or in kits to assemble.
It offers a wide range of aesthetic and functional furnishing products at prices accessible to the greatest number of people and to all budgets.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, Hold a European passport or identity card , Native Norwegian/C2 level (spoken and written) , The training will be given in English; you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 10/04/2024
Salary / Rate: €1500 - €1600 per month
Posted: 2024-03-26 14:22:35
-
Norwegian Speaking Customer Service Advisor | Move to PortugalHow would you like to represent one of the favorite brands of millions of customers around the world? Don't miss this opportunity and join our team of experts in Lisbon, Portugal where friendliness and good humor are values just as important as work ethic.
This Swedish company specializes in the design and retail sale of furniture and decorative objects ready to install or in kits to assemble.
It offers a wide range of aesthetic and functional furnishing products at prices accessible to the greatest number of people and to all budgets.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, Hold a European passport or identity card , Native Norwegian/C2 level (spoken and written) , The training will be given in English; you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients/prospects via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Oslo, Norway
Start: 10/04/2024
Salary / Rate: €1500 - €1600 per month
Posted: 2024-03-26 14:20:33
-
German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 22/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 13:46:45
-
German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Opole, Poland
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 13:38:36
-
German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Zürich, Switzerland
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 13:34:04
-
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*German speaking Market Researchers
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*
*We are looking for German speakers for a short-term market research campaign.This would suit students or people who are in between jobs looking for flexibility, or people who just want a short-term temp role.This is a lovely opportunity to work with a friendly and diverse team.Initially, you will be working from the East London call centre but once you are versed in the role, there may be the oppportunity to work remotely.The campaign will run throughout April and may be extended in to May and June.The hours will be 08.00-16.00 Monday to Friday, there is some flexibility on offer here.The hourly rate is £12p/h to £14.75p/h this will be paid weekly in arrears.The role is to call companies in the DACH region in order to carry out scripted customer satisfaction surveys, you don’t need previous experience, but you must be happy to make multiple calls and be bright, lively, engaging as well as polite and professional on the phone and of course you must be able to read, write, speak, and understand German to a high standard.This is a great opportunity, so if this holds appeal and you love being on the phone, apply today. ....Read more...
Type: Contract Location: London, Greater London, England
Salary / Rate: £12.00 - 14.75 per hour
Posted: 2024-03-26 13:29:37
-
German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Vienna, Austria
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 13:02:29
-
German Speaking Customer Service Advisor | Move to PortugalWe are looking for customer service enthusiasts fluent in German to represent the largest online accommodation booking travel platform in Lisbon, Portugal.
Are you sociable and like to assist and help people in general? DO NOT MISS this opportunity by joining a cohesive and “friendly” team while taking advantage of the possibility of boosting your career.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance (Food card) , Full-time contract (40 hours per week / 8 hours per day / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do ?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible ?, European passport or identity card , Native German/Level C2 , The training will be given in English, you must have a minimum B2 level in English. , Have the ability to multi-task as you will be speaking to clients via phone and emailsWhat is the next step ?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Berlin, Germany
Start: 10/04/2024
Salary / Rate: €1100 - €1300 per month
Posted: 2024-03-26 12:57:13
-
Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Lisbon, Portugal
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:32:47
-
Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Antwerp, Belgium
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:30:05
-
Dutch Speaking Content Moderator | Move to PortugalHow about working without feeling like you're working… How? Quite simply by doing what you usually do in your free time.
Join our moderating team in Lisbon, Portugal and represent one of the most famous social networks around the world.
The platform which has more than 2 billion users and constitutes an original way to communicate with your peers.
It allows you to view, make and share short videos of yourself or your friends online and to share moments of life.
The platform also helps propel users to the rank of personalities and sparks viral trends.Relocation package:, Accommodation provided , Assistance in obtaining your Portuguese social security number and opening a bank account.In addition to all this, you will receive:, Performance bonuses , Meal allowance , Full-time contract (40 hours per week / rotating shifts / 2 days off) , Ongoing training provided by the company , Private medical insurance , 22 days of paid vacation + public holidays , Career evolution , Many other advantagesWhat will be asked to do?, You will be asked to make sure that the contents uploaded into the platform follow the company policies.Am I eligible?, European passport or identity card , C1 Dutch level (spoken and written) , The training will be given in English, you must have a minimum B2 level in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Amsterdam, Netherlands
Start: 22/04/2024
Salary / Rate: Up to €1300 per month
Posted: 2024-03-26 12:22:19
-
Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon - Fri
Our client is looking for a Complaints Officer to join their team in Westminster.
You will be responsible for aiding the team's efforts to handle and address complaints effectively.
They will assist the Complaints and Service Improvement Team in managing intricate housing complaints (Stage 2), which involves tasks such as prioritising and addressing inquiries, dispersing cases, tracking information, handling incoming documents, and drafting responses.
Job Role -
Serve as a liaison for community members seeking to address concerns or make general inquiries, delivering a frontline housing information and advisory service with efficiency and discretion.
Coordinate and formulate responses to inquiries from government officials, legislators, and oversight bodies, ensuring timely and effective communication while upholding stringent quality standards.
Assist in compiling case documentation for the Housing Ombudsman's review process, ensuring thoroughness and accuracy.
Oversee the implementation of recommendations issued by the Housing Ombudsman in their final determinations, ensuring compliance and follow-through.
Uphold targets for the complaints process within housing teams, ensuring adherence to quality standards in external communications as per council guidelines.
Generate performance reports for the complaints and inquiries service, and conduct monitoring and auditing duties as directed by management.
Manage data within the Housing Team to ensure responses to complaints and inquiries are comprehensive and align with Housing Ombudsman requirements.
Develop an overview of contract performance concerning complaints and inquiries, actively monitoring relevant data.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £28.13 per hour + Umbrella p/h
Posted: 2024-03-26 09:01:18
-
Job Title - Customer Service Officer
Location - Enfield N9
Contract - Temp
Hours - 35
Role summary -
The company is looking for a highly motivated and customer-focused individual to fill the role of Customer Service Officer.
As a Customer Service Officer, you will be responsible for providing efficient day-to-day operation within libraries and encouraging customers to self-serve.
You will deliver a high standard of customer service across all channels and ensure that customers are provided with the necessary assistance they require.
You will represent the company as the first point of contact and ensure that the service is customer-focused, promoting the company's core values and customer service standards.
Key Responsibilities:
Provide a high standard of customer service across all channels.
Recognise when customers are vulnerable or require extra assistance and ensure their needs are met in a professional manner.
Maintain high levels of first point of contact resolution and customer satisfaction and resolve their queries at the first time of asking in a timely manner.
Represent the company as the first point of contact, ensuring the service is customer-focused and promote the company's core values and customer service standards.
Promote a love of books and reading, working proactively on reader development, including participation in nationwide reading initiatives.
Provide full and accurate information to customers in a friendly and welcoming environment and deal with most enquiries without referring on.
Promote a positive image as a service provider to the local community, working to ensure all customers receive an efficient, effective, and high-quality service.
Assist Libraries with development and delivery of digital services to customers and provide support in implementation of digital and assisted digital projects.
Requirements:
Proven experience in providing excellent customer service.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Good IT skills.
Ability to work under pressure and to tight deadlines.
A passion for books and reading.
Experience in working with digital services and assisted digital projects is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: Enfield, England
Salary / Rate: Up to £14.84 per hour
Posted: 2024-03-26 08:44:43
-
Job Title: Customer Service Team Leader (Admin and Clerical) Salary: £17.64 P/H LTD Umbrella Hours: 37 Type: Temporary Ongoing Location: Leamington Spa, CV32 Start Date: ASAP Work Pattern: Monday - Friday | 08:45am - 17:15pm A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team.
This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels.
The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency. Key Duties and Responsibilities:
Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
Respond objectively and positively to customer communications, including complaints.
Manage and inspire a team towards achieving excellence in customer service.
Compile performance data to aid in practice improvement across the team.
Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
Ensure compliance with company policies and industry regulations.
Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.
Requirements
Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
Proficiency in CRM software and Microsoft Office Suite.
[Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
[Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Contract Location: Leamington Spa, England
Start: ASAP
Duration: Ongoing
Salary / Rate: Up to £17.64 per hour + Umbrella per hour
Posted: 2024-03-25 11:34:14
-
Client Services Administrator -Near Devizes £negotiable My client, is looking to recruit a client services administrator to work at their modern site in Wiltshire. Reporting into the client services manager, the successful client services administrator will be working as part of a small client services team supporting the regional sales managers ensuring excellent service levels are met.
This is initially a maternity cover role.
Key Responsibilities: - ; Input all customer orders accurately onto Filemaker and SAP and liaise with Shipping and Warehouse to ensure follow through in line with customer expectations.
- Ensure all customer records and packing specifications are up to date and accurate on the system as advised by the sales account manager.
- Regularly update the delivery schedule collating deliveries from suppliers (orders, stocks, samples etc.
to minimise haulage where possible and advising sales accordingly.
- Ensure supplier pricelists are maintained, up to date and accurate as negotiated by management on spreadsheets and file-maker.
- Build strong working relationships with the Regional Sales Mangers and client contacts in the US, United States - Deal with customer accounts, queries, complaints, general enquiries Key skills: - Previous Sales Administration experience - Excellent communication and attention to detail - Excellent IT skills , ideally SAP experience or similar - Export experience helpful but not essential - Understanding of US market, helpful though not essential - Supplier contact experience - Ideally a food, drink, pharmaceutical background This role would suit a person that has previously worked as sales coordinator, sales administrator, customer service advisor, client service administrator, account coordinator, account administrator and is commutable from Trowbridge, Chippenham, Calne, Melksham, Devizes ....Read more...
Type: Permanent Location: Devizes, Wiltshire, England
Salary / Rate: Competitive
Posted: 2024-03-25 10:35:50
-
Civil Enforcement Officer Calderdale - Full-Time; 37 hours per week - £22,010.56 per annum
Do you enjoy working outside? Do you want to get fit while you earn? Are you over 18? and do you have a driving licence ?
If you answered yes to these questions, then we want to hear from you!
New positions have opened for someone who:
- Enjoys working outside, getting lots for fresh air and exercise.
- Has excellent Customer service skills and enjoys working with the public.
- Wants to join a reliable business and team, making a difference in your local area.
So, is this role for you?
As a Civil Enforcement Officer, you will patrol the area providing advise on parking restrictions and enforcing if needed.
This is an important part of keeping our roads moving, ensuring public safety.
- You will have excellent customer care skills and be able to talk to a variety of people in a friendly but clear way.
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking rules and regulations.
We offer a full training programme, with continued support for growth, along with competitive holiday's and benefits
If this sounds like an opening for you then apply now and one of our team will be in touch with you very soon.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Hourly pay rate £11.44
Our Civil Enforcement Officers have an abundance of prospects for training, growth and promotion throughout the company.
Many of our current managers started as Civil Enforcement officers.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Calderdale,England
Start: 25/03/2024
Salary / Rate: £22,010.56 per annum
Posted: 2024-03-25 09:29:03
-
I am recruiting for a local market-leading manufacturer, known for its innovation, quality, and commitment to excellence and they are looking for Customer Service Administrators.What are they looking for?
Customer Service Professionals: Individuals with a knack for understanding and fulfilling customer needs, ensuring a high level of satisfaction, and fostering strong relationships.Strong Administrators with Purchase Order Experience: Detail-oriented professionals who are adept at managing purchase orders, maintaining accurate records, and ensuring seamless operations.Sage Experience: While not a deal-breaker, familiarity with Sage software is highly desirable, as it's integral to their daily operations.
Ideal Candidate:
Has excellent communication and interpersonal skills.Demonstrates proficiency in administrative tasks and purchase order management.Is proactive, organised, and able to work efficiently in a fast-paced environment.Has experience with or can quickly adapt to using Sage software.
Salary £24K - £26KHigh Wycombe (Office based)Get in touch with sarah@cpi-selection.co.uk ....Read more...
Type: Permanent Location: High Wycombe, Buckinghamshire, England
Salary / Rate: £24k - 26k per year
Posted: 2024-03-23 07:40:14
-
The Role
Part Time Maintenance Technician - 20 Hours per Week - Southport - Temporary Contract from 1st April - 30th (Sept Extra Hrs to cover holidays) £11.44 per hour
Do you want a to work outside for the summer?
Do you want to work in a diverse, friendly team? If so then do not hesitate to apply NOW!!
Shift pattern
- 2 Week Shift Rotation
- Week 1 (2 days out of 7)
- Week 2 (3 days out of 7)
Duties
- Responsible for cleansing, litter picking and emptying bins.
To carry out cleansing and maintenance visits to car park sites in line with the agreed schedule, including full completion of all records.
- Responsible for other minor car park site and infrastructure maintenance, at the direction of the Supervisor including Gardening and other minor landscaping works.
- Implementation of signs and coning for parking suspensions and temporary restrictions
- To be responsible for pay and display machine routine and reactivate maintenance.
To immediately report and where possible, rectify out of order pay and display machines to the management team member on duty.
- To ensure that the machines are clean externally on a regular basis.
- To use and be responsible for the care and general maintenance of any company equipment allocated for daily tasks to be carried out.
- Gritting of entrances to Carparks in extremely cold weather.
- To Carry out any other reasonable requests by Apcoa/Client.
- Required
· Be able to work in a fast- paced environment.
· Be able to work in all weather conditions.
· Full UK driving licence
Experience
· 1 years experience maintenance
· Basic DIY and Gardening knowledge
· A strong understanding Health and Safety
· Knowledge of COSHH
· Manual Handling
Education
· Maths and English
We We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential.
....Read more...
Type: Contract Location: Southport,England
Start: 22/03/2024
Salary / Rate: £11.44 per hour - £11,897 per annum
Posted: 2024-03-22 17:24:04
-
The Role
Civil Enforcement Officer - Walsall - Part time - 24 Hours - £11.71 per hour - £14,614.08 per annum
Do you hold a full and clean UK driving licence? This is Essential, please do not apply if you do not
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing information in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A smart and professional attitude
You will be working shifts; 3 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (P/T With be Pro rata)
Pension scheme
Uniform provided.
Employee of the Month Award scheme
Discount scheme
Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential. ....Read more...
Type: Permanent Location: Walsall,England
Start: 22/03/2024
Salary / Rate: £14,614 per annum
Posted: 2024-03-22 15:35:11
-
The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour -£23,795.20
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Knowsley,England
Start: 22/03/2024
Salary / Rate: £23,795 per annum
Posted: 2024-03-22 15:26:03
