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Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively.
Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to all stakeholders.
Strong communication and problem-solving skills are essential for collaborating with external partners and handling unique issues.
Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service.
You will be instrumental in maintaining our commitment to a customer-first approach.Key Duties and Responsibilities:
Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation.
Communicate findings and outcomes to customers and stakeholders clearly and concisely, constructing a strong oral and written case.
Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines.
Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors.
Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations.
Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements.
Support the collation of reports and governance contributions as required on complex and escalated complaints.
Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times.
Requirements:
Excellent written communication skills with an ability to distil messages clearly and succinctly.
Customer-focused with a polite and empathetic telephone manner and a passion for excellent service.
Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk ....Read more...
Type: Permanent Location: Eastleigh, England
Start: ASAP
Salary / Rate: Up to £32682.3000 per annum
Posted: 2024-04-29 09:46:44
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Civil Enforcement Officer - Walsall - Full-Time - 40 Hours per week - £24,356.80 per annum
Do you hold a full and clean UK driving licence?
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
You will be working shifts; 5 days out of 7, between 07:00 - 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing material in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring:
- Good written and spoken English Excellent customer service skills
- A willingness to work outside in all weather conditions
- A full UK driving licence
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (pro ratered) Pension scheme Uniform provided.
Employee of the Month Award scheme Discount scheme Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Walsall,England
Start: 29/04/2024
Salary / Rate: £24,356.80 per annum
Posted: 2024-04-29 09:30:04
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Car Park Attendant - Stafford Part-Time; 25 hours per week - £11.48 per hour
Do you enjoy working with the public? Do you have good customer service skills? Are you looking for shift work?
If you answered yes, then this may be the role for you!
Parking Attendants are a crucial part of our teams.
You will form part of the parking team operating largely across the Waterfront and Riverside car parks in Stafford.
You will be ensuring all users of the car park are doing so in a respectful and appropriate manner.
This role works on a shift pattern:
Sunday 16:30 -00:30
Monday 16:30 -00:30
With one more shift on a roster day
What will you do?:
Resolve customers concerns, patrol the car park, deter crime, and implement traffic control measures.
You will be maintaining the agreed standards of site cleanliness, safety, whilst delivering continuous improvement in all these areas
Meet and exceed wherever possible the safety, security and service of the car park, customers, clients, and the property.
Ensure a reliably high level of customer service, to effectively resolve customers problems on site wherever possible
Carry out first line maintenance of payment machines, and other company equipment
Assist with Revenue Transfers and maintain records Revenue movement as laid down within the local revenue protection protocols, in line with APCOA SOPs
What will you bring?:
- Excellent customer service skills
- Basic computer skills
- Knowledge of health and safety codes
- A reliable and responsible attitude to work, including the aptitude to be proactive
What can we offer you?:
- Part-time hours - 25 hours per week as per rota
- £11.48 hourly wage
- 20 Days Annual Leave + 8 Bank Holidays
- Holiday and sickness cover
- Training and Development
- Employee Discount Scheme
Does this sound like the ideal role for you? Click "apply" today and one of our team will be in contact soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer an influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Stafford,England
Start: 29/04/2024
Salary / Rate: £11.48 per hour
Posted: 2024-04-29 09:23:09
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As a Technical Support Engineer, you will be responsible for diagnosing and resolving technical issues faced by our customers.
You will work closely with our clients to understand their concerns, provide guidance, and deliver effective solutions.
This role requires excellent communication skills, a strong technical background, and a customer-centric approach.
Responsibilities:
Provide technical support to customers via various channels, including phone, email, and chat
Identify trends in customer issues and proactively propose improvements to our products and services
Maintain a high level of customer satisfaction by providing prompt and effective technical assistance
Requirements:
Has worked in or studied the OEM automotive or Motorsport industries and has had some experience of vehicle data analysis, vehicle testing or race data analysis
Proven experience in a technical support or customer-facing role
Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals
Full clean UK driving licence. ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £20000 - £35000 Per Annum None
Posted: 2024-04-28 23:35:03
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The Role
Civil Enforcement Officer - Bootle - Full Time - 40 hours per week - £25,875.20 per annum
Are you a confident and self-sufficient person?
Could you see yourself working outdoors?
Do you have excellent customer service skills?
If so, you could be our next Dual role Parking and Environmental Enforcement Officer
Within this role you will be patrolling public streets, car parks, green spaces, and public parks.
You will be advising the public of where they can park safely and securely and issuing tickets to vehicles parked in contravention of the TMA 2004.
You will help to maintain clean neighbourhoods by enforcing the Councils litter provision and Public Space Protection Order by way of issuing fixed penalty notices.
You will report any other environmental issues.
You will also be dealing with general enquiries from the members of the public.
Yes, you will be issuing fines, but this job is about creating a positive impact on the local neighbourhood & community.
The shift pattern varies throughout the week:
08:00-17:00, 09:00-18:00, 11:30-20:30 and you will be required to work 3 out of 4 weekends and some bank holidays.
What will you do?
- You will play an important role in reducing traffic congestion, antisocial behaviour, and environmental crimes.
- You will be expected to issue tickets to vehicles parked in breach of the rules.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will Enforce local laws to protect the area from litter, dog fouling, various other breaches of the Environmental act and Seftons Public space protection order. You will not have to deal with these issues but you will however be required to issue tickets/notices.
- You will be walking between 10-15 miles a day in all weathers.
So, could this role be for you?
- You will be dealing with members of the public face to face, sometimes in challenging circumstances, so customer service must be something you are confident in and enjoy.
- The skill to connect to different audiences and the ability to work on your own or as part of a team is so important for this role.
- Youll need to be reliable, self-motivated, and capable of dealing with possibly argumentative people or situations.
- Knowledge of environmental services would be of use but its not essential.
- You will need to have the ability to write short factual statements and detailing Evidence for any further prosecution in court / Tribunal.
- PC skills would also be an advantage, as you will be using a handheld device daily.
- You will need to be over 18 to apply and a full clean Driving Licence would be useful, but not essential.
- Basic English and Maths qualifications would be preferred or demonstration of this from previous employment.
Full training including conflict management is provided, along with offering excellent career progression.
Many of our current managers started out as Enforcement Officers themselves, so this could be a great place for you to kick start your career.
We believe that working for APCOA is great and we are always thinking of creative ways to give more to our employees.
Please note a full DBS will be applied for, and all applicants will be tested at interview for basis Maths and English.
Here is a sample of some of the current benefits on offer to you:
- Up to 28 days leave per annum (includes BH)
- Workplace Pension
- Full Uniform Provided
- Access to Learning & Development
- Employee Discount Scheme
- Flexible Shift Patterns
Are you the sort of person who enjoys being on the go? then APPLY online today and one of our recruitment colleagues will be in touch soon.
We are Armed Forces friendly.
We welcome applications from ex-personnel/reservists/veterans/cadet instructors and military spouses/partners.
We have an inclusive workforce that offers employment prospects whoever you are, wherever you work and whatever you do.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business.
We offer a work atmosphere where successes are commended and shared.
With exciting projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Bootle,England
Start: 26/04/2024
Salary / Rate: £25,875.20 per annum
Posted: 2024-04-26 16:07:03
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Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:54:03
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Mobile Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Are you over 18 and have a Driving Licence or a CBT Licence?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills.
Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
Plus £5 per day for Moped (CBT) driver or driver with UK manual licence.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential. ....Read more...
Type: Permanent Location: Redbridge,England
Start: 26/04/2024
Salary / Rate: £27,352 per annum
Posted: 2024-04-26 14:31:04
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Job title - Customer Relationship Officer
Location - Hackney, E8
Contract - Temporary ongoing
Hours - Full Time 36
Start Date: ASAP
We are currently recruiting for a looking for a Customer Relationship Officer.
The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams, and with their residents.
The successful candidate will be at the heart of everything this company does, as customer experience is their top priority.
They are looking for an individual who can bring excellent customer service skills to the table, along with the desire to learn and develop in a fast-paced, complex role.
Duties would include:
Support the complaints team in Building Maintenance
Provide excellent customer service skills to stakeholders, teams and residents
Gain vast experience and knowledge of Building Maintenance
Learn and develop in a fast-paced, complex role
Work towards this company's vision of being a place for everyone
Eliminate discrimination and disadvantage caused by social class
Work towards eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interested in flexible working
Essential criteria and experience:
Proven experience in a property complaints environment or similar role
Excellent customer service skills
Ambitious and hardworking
Desire to learn and develop in a fast-paced, complex role
Ability to work with various different stakeholders, teams and residents
Commitment to eliminating discrimination and disadvantage caused by social class
Commitment to eradicating discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status
Interest in flexible working
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Type: Contract Location: City of London, England
Salary / Rate: Up to £21.31 per hour
Posted: 2024-04-26 13:30:14
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*We are looking for a customer service coordinator for a fixed term contract in High Wycombe.This is a lovely opportunity to work for a well established and dynamic company in their lovely modern offices based in High Wycombe.This sis a fixed term contract paying up to £35K pro rata.You will ned to have excellent communication skills and be very well organised with the ability to prioritise tasks in a methodical fashion.You will need to be well versed in the Microsoft suite of word, Excel and Outlook.You will also have used the ERP system COINS.The role will be essentially supporting the customer services manager and the MD.You will be managing the inbox and liaise between customer and client to arrange appointments so some experience in diary management is important.You will also be managing general supplies for the office.If you are a great communicator with customer service experience an good IT experience especially exposure to COINS then get in touch today. ....Read more...
Type: Contract Location: High Wycombe, Buckinghamshire, England
Salary / Rate: £30k - 35k per year
Posted: 2024-04-26 12:44:06
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Environmental Enforcement Team Leader- Ealing - Full-Time; 40 hours per week - £33,280 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisor experience?
If you answered yes to the above then keep reading!
We have an opening for an Environmental Enforcement Team Leader, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as an Environmental Enforcement Team Leader?
What will you do?:
- Head up, advise and support the Environmental Enforcement Officer (EEO) team
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences
- Act in response complaints regarding local environment quality and anti-social behaviour
- Be in charge for performance reviews, planning and appraising the training of staff where required
- Operate within all policies on the employment of staff.
This will include: recruitment, conditions of employment, pay and benefits, discipline, grievance, performance management etc
- Work with both the Waste Management Manager and Environmental Health Manager
- Aim to build a good working relations with key service areas.
This includes cleansing and waste collection teams, and the waste management team in commencing enforcement work
What will you bring?
- At least one years experience of working in a supervisory post serving clients
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Strong communication and interpersonal skills
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £33,280 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Ealing,England
Start: 26/04/2024
Salary / Rate: £33,280 per annum
Posted: 2024-04-26 12:13:03
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Senior Environmental Enforcement Officer - Harrow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade knowledge to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Harrow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:27:04
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Senior Environmental Enforcement Officer - Hounslow - Full-Time; 40 hours per week - £29,120 per annum
Do you enjoy managing and uplifting a team? Do you enjoy being outside and on the go? Have you had supervisory experience?
If you answered yes to the above then keep reading!
We have an opening for a Senior Environmental Enforcement Officer, to work with a team enforcing local laws to protect the local neighbourhood.
So, what can you expect as a Senior Environmental Enforcement Officer.
What will you do?:
- Monitor EEOs both out on street and via reports
- Examine reports of littering, fly tipping, dog fouling and other similar offences.
- Responding to complaints regarding local environmental quality and anti-social behaviour.
- You will make sure the correct number of Environmental Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- Ensure overall client approval and attend training courses where required.
- Work with both the Waste Management Manager and Environmental Health Manager
What will you bring?
- At least one years experience of working in a supervisory post serving clients.
- Good working knowledge of Excel and Word
- Experience of environmental enforcement and services
- Experience of carrying out awareness raising/public relations work
- Reliable and capable of dealing with possibly tough people/situations.
- Full clean driving licence - Preferable
So what package is on offer for you?
You will receive £29,120 per annum.
Full time hours, 40 hours per week, covering any 5 from 7 days.
Benefits including pension and employee discount scheme.
You will be provided with a Full All-Weather Uniform.
Access to ongoing training and development.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Hounslow,England
Start: 26/04/2024
Salary / Rate: £29,120 per annum
Posted: 2024-04-26 11:19:03
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Job Title: Repairs Call Handler Location of the job: Crawley, RH10 Contract type: Temp maternity cover Weekly hours: 42.5 hours per week Working hours: Monday-Friday Start date: ASAPJob Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
You'll need to be confident using own initiative and have the ability to update systems and follow processes.
Responsibilities
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Person Specification
Strong scheduling experience
Experience working in the social housing and/or repairs sectors
Excellent customer service skills
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk ....Read more...
Type: Contract Location: Crawley, England
Start: ASAP
Duration: ongoing
Salary / Rate: £14 - £14.97 per hour
Posted: 2024-04-26 09:37:51
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Job title: Customer Service Advisor
Reference: E113362
Location: St Helens
Duration: Permanent
Start date: asap
Salary: to £26,500 pa
Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?
We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.
Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers.
Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.
Responsibilities
To work closely with Warehouse, Logistics and Production
Communicate product information to the company's customers
Communicating courteously with customers by telephone and email
Calling customers to provide a one-to-one service
Handle all customers' enquiries
Providing help and advice to customers, using the company products or services
Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer's requirements
Process Electronic Orders
Maintain a “Goods Return” record with the company's IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
Provide a communication link between Customers and external sales team
Promote company policies in respect of Health and safety and ISO 9000 policies
Were applicable maintain records required by ISO 9000
Carry out ad hoc duties as and when required
Candidates will need:
SAP experience
Customer Service experience
Microsoft applications, such as Word, Excel and Outlook
Excellent verbal and written communication skills
Knowledge and application of Customer Service procedures
Knowledge and application of QA procedures
Aptitudes
Attention to detail
Open, approachable, and friendly personality
High personal and professional motivation
Team player with a positive 'can do' attitude
On offer
A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner.
In addition, they offer 33 days' annual leave (25 + 8 bank holidays including bank holidays)
Location: St Helens WA10
Working Hours: Monday to Friday - 39.5 hours per week
....Read more...
Type: Permanent Location: St. Helens, England
Start: asap
Duration: 8 Weeks
Salary / Rate: £25000 - £26500 per annum + 25 hols + bank hols, and lots more
Posted: 2024-04-25 16:30:52
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 13:03:03
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Civil Enforcement Officer St Helens - Full Time 40 hours per week - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great.
Why? We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl.
bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5 days out of 7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: St Helens,England
Start: 25/04/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-04-25 12:50:02
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The Role
Customer Service Advisor - Full-Time - 40 Hours per week - Salary: £24,856 per annum or £11.95 per hour.
Based in Uxbridge
Do you want to work in a role where every day is different?
Do you want to learn new skills and be part of a large diverse team?
Would you like to work for the benefit of the local environment?
Is this a role that is of interest to you? if so, then please read further,
What will you do?:
- General administration - opening post, scanning, filing, photocopying, typing, and managing emails.
- Cheque recording and banking.
- Opening and logging correspondence.
- Complete client or management report requests
- Permit administration.
- Upkeep of departmental filing.
- IT fault call logging system.
- Data input, maintenance and reporting using computerised HR system.
What will you bring?:
- The ability to show attention to detail and be precise.
- The demonstration of precise time management skills.
- Be an excellent communicator with customer service skills and technical skills.
- Show a high level of competence with Microsoft Office Programs.
- Be able to prioritise and demonstrate strong organisational skills.
- Be discreet and handle confidential information.
- Record keeping skills
- Demonstrate some degree of presentation skills and of course, be able to multitask.
What is on offer to you:
40 hours per week
£24,856 per annum
Hours Mon- Fri 8.30 to 17.30
Training and Development
Employee Discount Scheme
Pension Scheme
If this sounds like the role for you, please apply now and a member of our recruitment team will be in touch.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work.
....Read more...
Type: Permanent Location: Uxbridge,England
Start: 25/04/2024
Salary / Rate: £24,856 per annum
Posted: 2024-04-25 12:45:04
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Client Liaison Administrator Full Time Monday Friday - £25,000 per Annum Fixed Term Contract for 9 months minimum
Do you have excellent communications skills?
Are you an organised person?
Are you Client & Customer focussed?
Do you have a UK driving licence?
If YES, then this may be an exciting opportunity for you to join our management team based in Loughton.
As our Client Liaison you will be the bridge between our clients and our management team.
You will be responsible for all client communications, supporting and assisting them and their customers with their enquiries and queries, as well as producing reports for the management team.
Experience within business to business sales or support would be beneficial for this role.
What youll do:
- Dealing with day-to-day client requests via telephone and or email.
- To produce reports and information packs as required and including daily, weekly and monthly revenue reports.
- Assisting the implementation and completing actions/changes related to sites and clients resulting from meetings, communications and complaints.
- Planning and implementing a regular client meeting cycle to gage satisfaction levels.
- Generate new leads from Client meetings and conversations.
- Ensure site information documentation such as site pictures and site maps are maintained and up to date.
- Manage small-scale site projects such as self-ticketing, residential and small scale site changes.
- Weekly meetings with Customer services to gain in-sight to Client PCN cancellations to feed back to Clients and Operations Manager.
- Managing Contract Data base to track contract expiry dates and seek renewals in due time.
- Continually providing/improving customer focused service to the client
- To maintain good communication and consult regularly with the Management team seeking assistance and agreeing on actions to resolve outstanding major issues
What youll bring:
- You will have previous experience communicating professionally with external stakeholders
- You will have excellent customer service skills
- You will have a positive working attitude
- You will have a valid UK driving licence
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing Clients, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation.
We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: LeighonSea,England
Start: 25/04/2024
Salary / Rate: £25,000
Posted: 2024-04-25 11:56:03
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Job Title: Information, Advice and Guidance Advisor
Hours: 35 Hours a week
Type: Temp Ongoing
Location: Barnsley
About the Role:
The company is seeking a highly motivated individual to join their team as an Information Advice and Guidance Specialist.
As an IAG Specialist, you will be responsible for supporting the operational delivery of high-quality, impartial IAG in communities across the borough through the delivery of appropriate community-based information advice and guidance activities and interventions.
Key Responsibilities
Provide support across the company's 3 key phases in preparing adults and young people for work, getting them into work and helping them get on in work.
Deliver appropriate community-based information advice and guidance activities and interventions.
Ensure that all information, advice and guidance provided is impartial, accurate and up-to-date.
Work collaboratively with colleagues and partners to ensure that all support is tailored to meet the individual needs of clients.
Contribute to the development and delivery of training programmes to support the development of staff and partners.
Contribute to the development and implementation of policies and procedures to ensure that all information, advice and guidance provided meets the company's quality standards.
Requirements
Previous experience in providing information, advice and guidance to clients.
A strong understanding of the local labour market and the issues facing job seekers.
Excellent communication and interpersonal skills.
The ability to work effectively as part of a team.
An understanding of the importance of providing impartial, accurate and up-to-date information, advice and guidance.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Barnsley, England
Start: ASAP
Salary / Rate: Up to £17.42 per hour + Umbrella p/h
Posted: 2024-04-25 11:16:16
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The Role
School Crossing Patrol Officer - (Lollipop person) -Part-Time - £11.44 per hour.
The school you will be posted at is Churchfields Primary School, Churchfields Rd, Beckenham BR3 4QY
Part-Time - £11.44 per hour - Please read carefully the details below, before applying as you need to live locally.
- Monday to Friday - 10 hours a week.
2 hours per day before and after school.
(between 08:00 to 09:00 and 15:00 16:00; term time only)
- Salary - £11.44 per hour or £4999.28 per annum. Although this role is only working term times, the salary will be split across 12 months.
This means you dont have to worry about not being paid during the school holidays!
This role is based outside Crofton Primary School helping the students and their families get to and from school safely
Are you looking for a few hours a week? Some extra money? Are you friendly and reliable? Are you willing to work outdoors in all weathers to ensure the safety of families? Do you care about your community and have a little time to spare?
If the answer is yes, then a School Crossing Patrol Officer may be the role for you!
The role of a School Crossing Patrol officer is to ensure the safety of students and families waiting to cross the road or crossing.
This takes place at a specific point around school hours.
You will make the road safer for all users, making sure cars are stopped at appropriate times.
- You will ensure the safety of families crossing the road at an assigned point on their journey to and from school.
- You will operate hazard warning signs as appropriate.
- You will control and direct traffic as appropriate.
- You will maintain control over families who are awaiting instructions to cross.
- You will use all uniform and equipment provided for personal safety and for the safety of families and other road users.
- You will frequently assess the risks that come with the crossing site to detect any problems.
- You will report problems and defects to manger.
You will be offered:
- Full training
- Full uniform
- Payment made throughout the year
This role is subject to an enhanced Disclosure Barring Check (DBS).
Does this sound like something for you? Click "apply" now and one of our team will be in touch soon!
....Read more...
Type: Permanent Location: Bromley,England
Start: 25/04/2024
Salary / Rate: £4999.28 per annum.
Posted: 2024-04-25 11:01:03
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Processing Centre Administrator Dingwall - £23,795.20 per annum - 40 hours per week.
Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
If you answered yes, then this may be the opportunity for you!
Here are some of the Responsibilities of the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.
Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
Undertake check-ups of vehicle ownership through the DVLA.
Create and post statutory notification letters to members of the public.
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
Scan of inbound post from members of the public.
Interpret enabling legal code of practice.
Be the first line for the management of complaints.
Ensure process to apply Discounts and Exemptions are working correctly.
Monitor payment status of Penalty Charge Notices.
Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
Utilise software programs such as Parkway and FGL.
What youll bring:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Have experience of working in the parking industry is desirable but by no means essential.
*Full accredited training will be provided to all successful candidates
*
Are you looking to build a career?
There is prospect for progression within the role as it's projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for candidates that are seeking to develop their skills alongside this anticipated growth.
What we offer you,
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 25/04/2024
Salary / Rate: £23,795.20
Posted: 2024-04-25 10:57:08
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Job Title - Customer Services Officer
Location - London NW8
Contract - 12 weeks
Hours - 37
Role summary -
This client is currently seeking a skilled Customer Services Officer to join their team.
The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues.
The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents.
Key Responsibilities:
Receive and manage customer calls.
Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests.
Investigate and resolve customer complaints.
Provide regular, up to date information, support and advice to C&C customers and colleagues alike.
Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents.
Provide support, in any capacity, to Service Hub colleagues.
Administer repairs/housing email inboxes.
Provide admin assistance to the housing allocations department.
Requirements:
Previous experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and in a fast-paced environment.
Proficient in Microsoft Office Suite
Ability to work independently and as part of a team.
Experience working in a housing or repairs environment is desirable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk
....Read more...
Type: Contract Location: West End, England
Salary / Rate: Up to £13.02 per hour
Posted: 2024-04-25 09:33:33
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We are looking for a Customer Service Advisor to join a busy team working onsite in Banbury on a six-month contract basis with full time hours (Monday - Friday).
Your primary focus will be the first point of contact for customers who have questions, concerns or issues with a product or service.
Each day will be different and offer a variety of tasks within the department, therefore you enjoy a role with variety, this could be the role for you!
As Customer Service Advisor, you will be responsible for:
Responding to, and managing, incoming contact from the customers (telephone and email)
Handling daily reports regarding carrier exceptions
Building up knowledge of businesses and product ranges through ongoing product training
Consistently delivering the highest standards and quality of service that retains existing customers and supports the development and growth of new customers
Liaising with suppliers, couriers and internal departments to resolve customer issues
As Customer Service Advisor, the skills you will need:
Excellent attention to detail
Comfortable working in a quieter environment
Highly organised and focused
Excellent standards of attention to detail and accuracy
Worked in a fast-paced team, able to multitask and work well under pressure
Strong organisational skills, and able to manage workloads whilst prioritising
Flexibility to work additional hours to support the team, when needed
What's in it for me?
The salary is £competitive and there are endless other benefits too, such as annual salary reviews, pension, life assurance, eye care vouchers, cycle scheme, free parking and more!
....Read more...
Type: Contract Location: Banbury, England
Start: 24/05/2024
Duration: 6 Months
Salary / Rate: Competitive + excellent benefits
Posted: 2024-04-24 15:19:05
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Do you thrive in a fast paced and varied role? Have strong organisation skills and ability to build strong customer relationships? As Customer Service Advisor no two days will be the same.
You'll be responsible for ensuring the services provided to customers is second to none; ensuring their orders and requirements are processed accurately and efficiently, whilst managing their expectations along the way.
Want to know more?
What an average day in this role looks like for you as, Customer Service Advisor:
Order processing which will include, inputting data and liaising with other departments in the business to ensure deadlines are met
Customer service will include; general enquiries regarding stock, technical queries, deliveries, invoicing and direct orders
Liaising with Sales Managers or Field Reps in specific areas daily, to ensure the smooth running of their accounts and administration
Managing the control of special orders
Claims and credit processing for customers
Complaint handing and resolution
General Administration duties and housekeeping
You'll need to have/be, as Customer Service Advisor:
A flexible approach to your role, whilst being able to prioritise workloads effectively
Experience of working with high call volumes
Experience in a similar role is a must
Exceptionally organised, whilst being able to work to deadlines
Strong interpersonal skills
A good working knowledge of Microsoft Office applications including; Outlook, Word and Excel
Self-motivated and able to work independently and as part of a bigger team
Thrive from a fast paced and busy environment
What's in it for you?
You'll be part of a fantastic organisation, who promote from within.
They offer training, development and progression as standard.
A starting salary of up to £25,000, free onsite parking, Christmas office closure and the chance to be part of a company who recognise their employees.
Working hours are Monday to Friday between 8:30am to 5:30pm. ....Read more...
Type: Permanent Location: Banbury, England
Start: 22/05/2024
Salary / Rate: £24000.00 - £25000.00 per annum + free parking and great benefits
Posted: 2024-04-24 12:08:49
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The Role
Notice Processing Officer- Lincoln- 35 hours per week £24,960 per annum or £12 per hour
- Do you have excellent customer service and administrative skills?
- Are you looking for a change in direction?
- Do you want to learn new skills?
We have an opening for a highly focused person to join our Notice Processing team in Lincoln.
You should demonstrate that you have:
- Excellent written and verbal communication skills.
- Willingness to learn a subject from a position of zero knowledge.
- Good IT literacy.
- Strong self-motivational skills to ensure deadlines are met,
- Ability to work collaboratively with colleagues and be a dynamic team member.
So what package is on offer for you?
You will receive £24,960 per annum for 35 hours per week, Monday- Friday 9am-5pm with an hour lunch.
Benefits including Pension, employee discount scheme, 28 days annual leave (includes 8 Bank Holidays).
Ongoing training and growth prospects.
If this sounds like an opening for you then apply now and one of our team will be in touch soon.
As a market trail blazer in the Parking industry, we pride ourselves on offering tailor-made solutions to our clients.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business.
With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Type: Permanent Location: Lincoln,England
Start: 24/04/2024
Salary / Rate: £24,960 per annum
Posted: 2024-04-24 10:15:03