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Are you a detail-driven operations professional with fluent Polish and a passion for group travel coordination? This well-established and successful inbound travel company is looking for a proactive and highly organised individual to join a growing international team, supporting group tours across the UK and Europe.
As an Operations Executive, you will be at the heart of our operations, ensuring seamless coordination and execution of tasks, operate group tours throughout the UK & Europe.
Your proficiency in Polish will be instrumental in liaising with our Polish-speaking partners and clients, driving efficiency and excellence in our operations.
Key Responsibilities
Coordinate, manage and operate groups once confirmed by working closely with service providers including hotels, coach companies, guides, attractions, restaurants etc;
Communicate effectively with Polish-speaking partners and clients to address their needs and concerns;
Book services for confirmed groups and ensure accurate details are entered and kept updated in the EI system;
Prepare all documents such as vouchers, rooming lists, programs & liaise between your colleagues, customers and suppliers;
Liaise with Accounts to invoice customers, collect payments & pay supplier purchase invoices in a timely manner;
Provide on tour support during office hours and part of an emergency service outside of hours;
Research and develop innovative products and suppliers in both new and existing destinations based on customer profile and requirements;
Key Qualifications:
Proficiency in English and Polish, both written and spoken.
Strong organisational and multitasking skills.
Excellent communication and interpersonal abilities.
Attention to detail and a proactive approach to problem-solving.
Previous experience in a travel operations role is a plus.
Ability to work independently and as part of a team.
Product knowledge of EU/UK & Comfortable using AI
Why Apply?
Be part of a collaborative, multilingual team passionate about travel.
Gain exposure to high-impact operations across the UK & Europe.
Opportunities for career growth and personal development.
Flexible work environment (but expect a fast pace, especially in peak season).
📩 Ready to apply? Click "Apply" or message us directly with your CV and a short note outlining your experience and interest in the role.Let your skills in logistics, languages, and travel shine in a role where every day brings something new.
....Read more...
Type: Permanent Location: London, England
Start: asap
Salary / Rate: £28000 - £30000 per annum
Posted: 2025-08-13 13:07:58
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About the role
A leading European inbound travel company is seeking a highly motivated and organised Operations Executive to join its London-based team.
You'll play a crucial role in converting qualified sales leads into confirmed group travel bookings across UK and Europe—handling everything from tailor-made leisure itineraries to complex corporate MICE arrangements.
This is a dynamic opportunity for someone passionate about delivering exceptional service and creating memorable travel experiences for global clients.
Key Responsibilities
Build and maintain strong relationships with key agent accounts worldwide, particularly in the USA, Canada, Australia, and Portugal.
Qualify new enquiries and manage them through the full sales-to-booking cycle.
Create and price bespoke European travel itineraries, including accommodation, transport, activities, and guides.
Research and negotiate supplier services to ensure competitive, profitable packages.
Manage bookings using a back-office system and ensure seamless pre-tour preparations.
Coordinate closely with suppliers and internal teams to deliver high-quality service.
Support tours during office hours and participate in a rotating emergency support rota.
Monitor competitor offerings and market trends to help shape innovative new products.
Maintain accurate documentation and ensure timely invoicing and supplier payments.
What We're Looking For We're seeking someone with:
A sharp eye for detail and excellent organisational skills.
A collaborative, client-focused approach with strong communication abilities.
Experience in group travel operations, especially within Europe.
Familiarity with travel CRM systems and comfort working with technology (including AI tools).
The ability to multitask under pressure and manage changing priorities.
A solutions-driven mindset with a genuine passion for travel.
Ideally a second European language such as Portuguese or French.
You Might Have:
Experience working with leisure groups and/or MICE clients.
Knowledge of European travel products and destinations.
A history of meeting or exceeding sales conversion goals in a travel role.
Why Join?
A collaborative team environment within a growing international company.
Career progression opportunities and investment in your professional development.
The chance to play a key role in crafting once-in-a-lifetime experiences for travellers.
Hybrid working model with a strong team culture and flexible attitude.
Please note: This is not a standard 9 to 5 role—during peak seasons, you'll need to go the extra mile.
In return, you'll be part of a supportive team that values dedication and rewards commitment.
Apply now online to this post to be part of a passionate and forward-thinking travel company making a difference in the global inbound tourism sector. ....Read more...
Type: Permanent Location: London, England
Start: asap
Salary / Rate: £28000 - £30000 per annum
Posted: 2025-08-08 14:51:22
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Are you experienced in the world of Corporate Travel? Do you have a proven background in Identifying, targeting and securing new corporate business partnerships? We have the role for you.
We are excited to be working with a growing Leisure and Corporate Travel company, who are a dynamic and growing player in the corporate travel sector.
They are seeking a results-driven Business Development / Sales Manager to expand their client base and nurture existing accounts.
This hybrid role combines strategic sales with relationship management, perfect for someone who thrives on building partnerships and driving growth.
Key Responsibilities:
Identify, target, and secure new corporate travel business opportunities.
Build and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
Deliver compelling presentations and proposals to prospective clients.
Collaborate with operations and product teams to implement client solutions.
Analyze client travel data to provide insight-driven recommendations.
Meet and exceed sales and account growth targets.
The person:
Proven experience in business development or account management, preferably in the travel, hospitality, or B2B services sector.
A strong understanding of corporate travel solutions and industry trends.
Excellent communication, negotiation, and interpersonal skills.
Self-starter with the ability to work independently and as part of a team.
Comfortable with CRM systems and data-driven reporting.
The package:
Competitive base salary + uncapped commission structure.
Flexible working options (remote/hybrid).
Supportive, fast-paced environment with opportunities for advancement.
Access to global travel perks and professional development.
Interested?
Please click apply or contact michael@traveltraderecruitment.co.uk ....Read more...
Type: Permanent Location: London, England
Start: asap
Salary / Rate: £45000 - £65000 per annum + incentives
Posted: 2025-08-01 13:49:47
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Are you an experienced digital professional passionate about delivering seamless website experiences and optimising customer journeys? This successful and well-established luxury travel company is looking for a talented Website & CRM Manager to join their dynamic marketing team!
About the Role:
As the Website & CRM Manager, you will play a key role in managing both company website and eCRM customer journey.
You will oversee the operational aspects of website content, ensuring it's up-to-date, technically sound, and optimised for search.
You will lead website management projects, ensuring functionality, performance, and user experience are always at their best.
Additionally, you will collaborate closely with the Head of Marketing to develop and execute CRM strategies aimed at customer retention, prospect acquisition, and conversion.
What You'll Be Doing:
Website Management:
Oversee operational efficiency and website updates in collaboration with our website agency.
Manage website bugs and development roadmaps, ensuring smooth project progression.
Ensure website security in partnership with external agencies and developers.
Lead content updates, working closely with copywriters, content creators, and the wider marketing team.
Customer Journey Optimisation:
Collaborate with the Head of Marketing to analyse and improve the digital customer journey.
Run A/B and multivariate tests with our CRO agency to optimise the conversion funnel.
Oversee CRM and website agencies to implement customer journey improvements and manage data feeds between systems.
Take the lead on eCRM strategy, including management of ESP providers and CRM database oversight.
UX/UI and Content Management:
Partner with agencies to conduct user research and improve website UX.
Manage content requests and ensure timely updates that comply with sustainability, compliance, and trading requirements.
Project Management:
Lead new website builds and projects, collaborating with internal teams and external agencies.
Gather requirements and manage the briefing process for new website developments.
Your Skills & Experience:
Essential:
Proven experience in website management, leading build projects, and overseeing content updates.
Strong agency and supplier management experience, working collaboratively with internal teams and external partners.
Track record of enhancing customer journeys through CRM, website management, and conversion rate optimisation.
Experience using a CMS, with WordPress being a preference.
Analytical mindset with strong skills in interpreting A/B test results and data analysis.
Operational oversight of customer data to ensure compliance with privacy and security policies.
Deep understanding of SEO best practices.
Key Attributes:
Data-driven with a strong understanding of user behaviour.
Experience in eCRM and Email Service Provider (ESP) platforms.
Ability to document complex data flows and translate them into actionable strategies.
Exceptional organisational and project management skills.
Creative, self-motivated, and capable of balancing strategic thinking with hands-on execution.
Project management qualifications or agile project management experience.
Knowledge of HTML and proficiency in Zoho Campaigns.
Desirable:What's on offer?
Competitive Salary of circa £45,000-£50,000 depending on experience
31 Days of Annual Leave (including bank holidays, increasing with service).
Hybrid Working: 3 days in the office, 2 working from home.
Monday-Friday Schedule (9:00 AM - 5:30 PM, with 1 hour lunch).
Travel Perks: Special offers and discounts for staff, family, and friends.
Pension Scheme and much more!
How to Apply:
If you're ready to help create amazing digital experiences and drive CRM strategies to new heights, we'd love to hear from you.
Apply via LinkedIn or send your CV and a cover letter to michael@traveltraderecruitment.co.uk ....Read more...
Type: Permanent Location: London, England
Start: End of Aug/early Sep
Salary / Rate: £45000 - £50000 per annum + Additional benefits
Posted: 2025-07-09 09:23:26
