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Service Desk Manager
London (hybrid working)
£70,000 PA
A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment.
Supporting a diverse user base across office, remote and site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams.
Key Responsibilities
, Lead and manage the Service Desk and Field Support teams, driving performance, development and a customer-first culture
, Act as the senior escalation point for major incidents and complex technical issues
, Own end-to-end incident, request, problem and change management aligned to ITIL best practice
, Oversee ticket queues, workload distribution, SLA/OLA adherence and ticket quality
, Produce regular service reporting (SLAs, backlog, ticket ageing, trends, first-time fix rates) and provide insights to leadership
, Drive continuous improvement through root cause analysis, gap analysis and service optimisation initiatives
, Coordinate service desk involvement in projects, rollouts, migrations and onboarding/offboarding activities
, Work closely with infrastructure, security, applications teams and third-party suppliers to ensure effective service delivery
, Maintain and improve knowledge management, documentation and standard operating procedures
, Ensure alignment with governance frameworks (ISO 27001, Cyber Essentials Plus) and internal controls
, Manage supplier relationships and support vendor performance and accountability
Requirements
, Proven experience managing a Service Desk in a multi-site, complex environment
, Strong leadership experience managing and developing support teams
, Excellent stakeholder engagement and customer service skills
, Strong experience with ITSM tools (ServiceNow essential)
, Solid understanding of ITIL practices (Incident, Problem, Change Management)
, Experience with Microsoft environments (M365, Azure AD / Entra ID, Intune, Windows 10/11, Teams, SharePoint)
, Knowledge of IT asset & service management (ITAM/SAM) principles
, Experience managing third-party suppliers and service performance
, Strong reporting, analytical and service improvement capability
, Ability to operate in a fast-paced, high-demand environment
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £65000 - £70000 per annum
Posted: 2026-03-30 13:21:25
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Product Owner
London (hybrid, 3 days onsite)
Up to £60,000 PA
We are currently recruiting for multiple Product Owner opportunities with a large, evolving organisation undergoing a significant transformation of its product function.
These are newly created roles within a restructured product organisation, offering the chance to shape products from an early stage and make a real impact.
As a Product Owner, you will play a key role in translating business goals and product vision into clear, actionable requirements for delivery teams.
You will take full ownership of the product backlog, ensuring it is prioritised effectively and aligned to business value.
This is a highly collaborative role, acting as the bridge between business stakeholders and technical delivery teams.
You will work across multiple departments and with external suppliers, ensuring solutions are feasible, scalable and deliver real value.
Given the maturity of the product environment, this role requires someone who is proactive, comfortable with ambiguity and confident building structure and backlog from the ground up.
Key Responsibilities:
, Own and manage a prioritised product backlog aligned to business objectives
, Translate requirements into user stories and acceptance criteria
, Lead and support Agile ceremonies and day-to-day delivery activities
, Provide clarity and direction to delivery teams and suppliers
, Identify and resolve risks, issues and dependencies
, Act as the key interface between business and technical teams
, Engage with stakeholders across multiple departments and levels
, Facilitate workshops and gather requirements to inform prioritisation
, Work closely with end users, including site visits where required
, Ensure alignment across teams and manage cross-functional dependencies
, Monitor product performance and user adoption
, Use data and insights to inform decision-making and enhancements
, Drive continuous improvement through iterative delivery
Requirements:
, Proven experience as a Product Owner in an Agile environment
, Strong stakeholder management skills (key priority for this role)
, Experience owning and building product backlogs end-to-end
, Ability to balance business needs with technical delivery constraints
, A proactive, self-starting mindset with the ability to operate in a changing environment
, Comfortable working with third-party suppliers
, Domain experience is beneficial (particularly Operations), but not essential
, Industry background is flexible - transport experience is a bonus, not a requirement
Note: travel to other sites across the UK is required for this role.
The business offers a competitive basic salary and numerous other attractive benefits.
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £55000 - £60000 per annum
Posted: 2026-03-30 10:24:17
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Senior Software Tester / QA Engineer - Up to £44,000 PA
Southampton - Hybrid Working
We are working with a well-established technology organisation to recruit an experienced Senior Software Tester / QA Engineer to play a key role in the delivery of customer-facing systems and core software products.
This position sits within a professional services environment and involves testing both standard solutions and complex, customer-specific implementations.
You will work closely with developers, project managers and technical stakeholders, taking ownership of testing activities and ensuring systems meet defined quality standards prior to release and go-live.
As a Senior Software Tester, you will be responsible for driving software quality through effective manual and automated testing practices.
You will contribute to the ongoing improvement of testing processes, support customer UAT, and act as a subject-matter expert for QA activities across projects, identifying and resolving defects early in the delivery lifecycle.
Key responsibilities:
Leading and executing software testing activities on customer systems prior to installation and go-live
Designing, writing and maintaining robust manual and automated test scripts
Owning the creation and maintenance of test plans, test cases and supporting documentation
Working collaboratively with development and technical teams to identify, log, prioritise and resolve defects
Creating and managing test data to support functional, regression and integration testing
Supporting and coordinating user acceptance testing, including direct customer engagement
Providing go-live support and post-deployment validation where required
Contributing to the continuous improvement of testing standards, tools and methodologies
Providing guidance and best practice advice to customers during UAT and test planning
Supporting internal product testing and mentoring junior team members where appropriate
Requirements:
Proven experience in a Software Testing / QA role, operating with a high degree of autonomy
Strong hands-on experience with manual testing across complex systems
Demonstrable experience designing and maintaining comprehensive test documentation
Experience working in Windows Client and Server environments
Confident use of Microsoft Office applications for test reporting and documentation
Highly advantageous experience:
ISTQB Foundation or Advanced certification
Experience with test automation tools and frameworks (Ranorex, Selenium or similar)
Exposure to C#, Java, or other object-oriented programming languages
Experience with SQL Server and/or Oracle databases, including querying and data validation
Experience using source control tools such as TFS or Git
Understanding of network architecture, IT security and Active Directory
Experience within document management, OCR or enterprise systems environments
The role may involve occasional UK and international travel.
Hybrid working is available once probation is passed, with 1-2 days per week on site. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £44000 per annum
Posted: 2026-03-27 11:48:23
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Service Desk Engineer - Central Birmingham
3 month contract
£200 - £250 p/d (please note; this role is inside IR35)
Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc across multiple sites.
You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required.
You'll be given the opportunity to rapidly progress your career and gain exposure to 2nd line responsibilities within a well established and thriving organisation.
Core responsibilities:
, Provide first point of contact technical IT support - both remotely and physically
, Support projects as required, such as a current laptop build and deployment project
, Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool.
, Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software
, Maintain Active Directory including management of end-user accounts
, Perform basic security administration tasks
, Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
Skills required:
, Previous experience working in a support role
, Experience supporting Microsoft Windows Server based Infrastructure
, Experience with Windows 10, Office 365, Active Directory
, Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial.
, Setup and administration of endpoints (laptops, desktops, mobile phones, tablets)
, Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured
, Possess excellent communication skills with the ability to explain technical concepts to non-technical users
, Possess a positive can-do attitude and be able to communicate with users of all different technical levels ....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Duration: 3 months
Salary / Rate: £200 - £250 per day + inside IR35
Posted: 2026-03-26 11:08:58
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Head of Physical Security
Data Centre Provider Paying between £75,000 - 85,000, depending on experience
A leading Data Centre provider undergoing significant growth and transformation, is seeking an experienced Head of Transitional Security to oversee, shape, and elevate security operations during a major period of organisational change.
This is a pivotal strategic role, ideal for a senior security professional with the expertise to drive modernisation, strengthen operational resilience, and lead transition across complex, mission‑critical environments.
As Head of Transitional Security, you will be responsible for ensuring the integrity, continuity, and maturity of physical and operational security standards across multiple Data Centre locations.
This role will focus on managing the shift from legacy processes to scalable, modern security frameworks that support rapid expansion and evolving customer requirements.
Working closely with senior leadership, technical teams, and external partners, you will take ownership of security transformation programmes, risk mitigation strategies, and the development of best‑practice procedures aligned with industry regulations and client expectations.
Key Responsibilities:
Lead the development and implementation of a transitional security roadmap across the Data Centre estate.
Manage physical security standards, policies, access control, incident response, and operational risk frameworks.
Oversee security transformation projects, ensuring seamless migration from legacy solutions to new platforms and processes.
Work closely with internal stakeholders and external partners to ensure compliance with industry standards and customer SLAs.
Conduct ongoing security assessments, identifying vulnerabilities and recommending strategic improvements.
Lead and mentor on‑site security teams, instilling a culture of accountability, resilience, and continuous improvement.
Provide senior‑level reporting on risks, incidents, and project progress to Executive Leadership.
Support major operational change initiatives, including new site commissioning, upgrades, and facility expansions.
Required experience:
Proven experience in a senior physical or operational security leadership role, ideally within Data Centres, critical infrastructure, or similarly high‑assurance environments.
Strong experience managing security transformation or transitional security programmes.
Deep understanding of physical security systems, access control, compliance frameworks, and incident management.
Excellent stakeholder management skills, able to influence at all levels and operate confidently in fast‑moving environments.
Strategic, structured, and proactive mindset, with the confidence to lead organisational change.
Relevant security certifications or industry qualifications are highly desirable.
Must be eligible for SC Clearance
Paying up to £85,000.
Hybrid based (4 days in the office, 1 day from home) ....Read more...
Type: Permanent Location: London, England
Salary / Rate: £75000 - £85000 per annum
Posted: 2026-03-24 13:58:17
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Power Platform Developer
Offshore Engineering Consultancy | Energy Sector Paying between £45,000-55,000, depending on experience.
Our client, a well‑established Offshore Engineering consultancy operating across the wider energy sector, is seeking a Power Platform Developer to support their ongoing digital transformation.
This is an excellent opportunity to become the organisation's first in‑house developer, helping to modernise internal processes and contribute to innovative tools delivered to their clients in offshore wind, pipelines, and oil & gas production.
The business employs around 45-50 permanent staff, supplemented by 20-30 contractors depending on project requirements.
Their teams span various engineering and project management disciplines, working on complex offshore structures and major industry projects.
As the Power Platform Developer, you will be instrumental in improving internal processes, automating manual workflows, and supporting the company's progression towards more modern, efficient systems.
You will also contribute to the development of client‑facing tools as the organisation expands into more digitally‑driven engineering solutions.
Key Responsibilities
Develop and maintain solutions across the Microsoft Power Platform, including Power Apps, Power Automate, and Power BI.
Digitise existing manual processes and streamline internal workflows.
Design and develop solutions in Canvas and Model Driven apps
Work closely with Engineers and Project Managers to understand requirements and translate technical logic into practical solutions.
Support the creation of tools and applications used directly by external clients.
Assist with modernising legacy systems and improving data processing and document management workflows.
Produce Power BI dashboards and reports where required.
Skills & Experience
Essential:
Strong practical experience with the Microsoft Power Platform.
Ability to gather requirements and collaborate effectively with non‑technical teams.
A proactive, generalist skill set with the ability to pick up new technologies quickly.
Confidence with Power BI for basic reporting and visualisation.
Desirable:
Knowledge of JavaScript or Python.
Experience with SQL or other database environments.
Exposure to API integrations or automation workflows.
Must be eligible to work in the UK.
Paying up to £55,000, depending on experience.
Hybrid - 3 days per week in their Southampton based office. ....Read more...
Type: Permanent Location: Southampton, England
Salary / Rate: £45000 - £55000 per annum
Posted: 2026-03-23 15:38:03
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Service Desk Team Leader
Leading Managed Services Provider
Hybrid - Manchester Paying up to £50,000, depending on experience
A fantastic opportunity has arisen for an experienced Service Desk Team Leader to join a highly respected Managed Services Provider.
This role is centred on strong people leadership, guiding an established infrastructure team to deliver high‑quality services across a broad customer base.
The successful candidate will take ownership of day‑to011;day team management, mentoring, service quality, and workload coordination.
The environment is built on VMware, enterprise backup solutions including Veeam and Commvault, and infrastructure from Dell and HP.
While a solid technical background in these technologies is highly desirable, the primary focus is on leading, supporting, and developing the team.
Key Responsibilities
Lead, motivate, and develop the Infrastructure Team, fostering collaboration and high performance.
Oversee workload distribution, resource planning, and performance management.
Ensure infrastructure services remain stable, secure, and aligned with customer requirements.
Drive continuous improvement in processes, documentation, and operational efficiency.
Work alongside senior leadership to support business strategy and service delivery excellence.
Skills & Experience
Proven experience leading or mentoring an infrastructure or technical support team.
Strong communication and people‑leadership capabilities, with the ability to guide, influence, and support others.
Technical understanding of VMware, Veeam, Commvault, Dell, and HP infrastructure solutions is highly advantageous.
Confident in managing priorities, improving workflows, and maintaining high service standards.
Must be eligible for SC Clearance.
Paying between £45,000-50,000, depending on experience.
Hybrid based - Manchester ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £45000 - £50000 per annum
Posted: 2026-03-23 11:02:45
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Senior Infrastructure Engineer
Central London - hybrid working
Up to £80,000 PA
A well-established, growing business is seeking an experienced Senior IT Infrastructure Engineer to support both core infrastructure and M&A projects.
This is a critical role during a period of ambitious expansion, including multiple acquisitions and integration of new sites.
You will ensure seamless IT operations, business continuity and secure, resilient infrastructure across offices and acquired businesses.
Key Responsibilities:
Lead the assessment, integration and consolidation of IT environments during mergers and acquisitions
Manage core office and site networks, including LAN/WAN, VPNs, IP addressing and firewall operations (FortiGate)
Conduct audits of IT infrastructure, cloud environments (Azure, AWS) and enterprise applications (ERP, CRM)
Plan and execute migrations, including tenant-to-tenant Microsoft 365 and Active Directory consolidations
Collaborate with managed service providers and internal teams to maintain high availability, security and compliance
Support business continuity through proactive monitoring, incident management and disaster recovery planning
Mentor and provide technical guidance to team members and act as an escalation point for complex issues
Essential Skills & Experience:
Strong expertise in Azure, Microsoft 365, Windows Server and hybrid cloud environments
Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred
Active Directory and identity management, including multi-forest consolidations
Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates)
Experience with enterprise applications (ERP, CRM) and M&A IT integration projects
Knowledge of security frameworks and compliance requirements (GDPR, ISO 27001)
Ideally have previous M&A IT integration experience and rapid site deployment.
Familiarity with monitoring tools (Azure Monitor, SolarWinds) and SOC collaboration.
Working hours are Monday - Friday, 09:00 - 17:00.
Initially 4 days per week onsite, dropping to 3 after 3 months.
....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £75000 - £80000 per annum
Posted: 2026-03-20 09:38:55
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Information Security Manager £70,000 - £80,000 London - hybrid working
A well-established construction engineering business is seeking an experienced Information Security Manager to join them on a permanent basis.
You'll be joining at a key time as the organisation expands its technical capability, with ambitious growth plans and multiple mergers and acquisitions planned.
The business is looking for a hands-on InfoSec professional who can manage how data is handled, accessed, secured and maintained across its lifecycle.
Responsibilities:
Own and manage data lifecycle processes, ensuring data is secure, accessible and properly maintained from creation through to deletion
Oversee third-party and supplier security, ensuring appropriate controls and risk management are in place
Manage and process Data Subject Access Requests (DSARs) and related data handling activities
Support patch management and vulnerability remediation across systems and applications
Utilise tools such as Microsoft Purview to manage data visibility, classification and control
Identify and mitigate information security risks across systems, suppliers and processes
Collaborate with IT, Legal, HR and wider business teams to embed strong security practices
Develop reporting and insights on security and data activities, ideally using Power BI
Support ongoing security improvements in line with business growth and M&A activity
Requirements:
Strong experience in Information Security, with a focus on data handling and lifecycle management
Practical experience managing third-party/supplier risk
Good understanding of GDPR and data protection, particularly in real-world application (e.g.
DSARs)
Experience with Microsoft Purview (Varonis beneficial but not essential)
Knowledge of patching and vulnerability management
Ability to operate in a hands-on, delivery-focused environment rather than pure governance
Strong stakeholder engagement and communication skills
Power BI experience for reporting is highly desirable
Based in Central London, with 4 days per week onsite initially, dropping to 3 after circa 3 months. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £70000 - £80000 per annum
Posted: 2026-03-19 11:25:46
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Compliance Officer
Location: Farnborough Type: Permanent | Full-time Sector: Technology / Data Infrastructure Client: Leading Data Centre Provider
A prominent data centre provider is seeking a Compliance and Assurance Officer to join its expanding governance team on a permanent basis.
This role offers the opportunity to contribute to the development and maintenance of a robust compliance framework within a highly regulated and security-conscious environment.
The Compliance and Assurance Officer will support the delivery of effective compliance programmes, ensuring alignment with regulatory obligations, internal policies, and industry standards.
The role involves close collaboration with stakeholders across the organisation to promote a culture of integrity, transparency, and continuous improvement.
Key Responsibilities:
Monitor adherence to regulatory requirements, ISO standards, and contractual commitments.
Conduct internal audits, risk assessments, and assurance reviews to identify areas for improvement.
Assist in the development and implementation of compliance policies, procedures, and training initiatives.
Work with operational and technical teams to embed effective controls and governance practices.
Prepare documentation and reports for internal governance forums and external audits.
Keep abreast of regulatory changes and emerging risks relevant to the data infrastructure sector.
Experience required:
Experience in compliance, assurance, or audit within a technology-led or regulated environment.
Strong understanding of governance frameworks, risk management, and regulatory compliance.
Excellent communication and stakeholder engagement skills.
Detail-oriented with a proactive and analytical approach.
Relevant qualifications (e.g., ISO Lead Auditor, CISA) would be advantageous.
Must be eligible to work in the UK.
Office based.
(Farnborough)
Paying up to £45,000, depending on experience.
....Read more...
Type: Permanent Location: Farnborough, England
Salary / Rate: £40000 - £45000 per annum
Posted: 2026-03-17 20:27:03
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IT Applications Manager - Central London
£650 - £700 p/d (outside IR35) - 3 month initial term
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis.
This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise.
This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
, Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
, Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
, Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
, Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
, Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
, Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
, Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
, Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
, Establish governance frameworks, standards and best practices for application development and management
, Ensure security, scalability and enterprise alignment for all applications and digital workflows
, Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
, Strong experience with low-code/no-code platforms
, Proven ability to lead and deliver change management initiatives across business systems
, Experience in application standardisation and rationalisation across business units
, Leadership experience managing cross-functional teams and vendor relationships
, Skilled in business process mapping, workflow automation and data modelling
, Familiarity with enterprise integrations and APIs
, Strong understanding of IT governance, compliance and security principles
, Ideally ITIL certified with experience in ITIL change management
, Experience in user enablement, training and digital adoption
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £650 - £700 per day + outside IR35
Posted: 2026-03-17 15:34:24
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Service Delivery Manager - Managed Services Provider
Location: Hybrid / London Salary: Up to £55,000, depending on experience
A growing Managed Services Provider is seeking an accomplished Service Delivery Manager to take ownership of both the Service Desk function and wider Service Operations.
This position offers the opportunity to influence service quality, strengthen customer relationships, and drive operational maturity across a growing organisation.
The successful candidate will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day‑to‑day support while embedding ITIL‑aligned processes that enhance consistency, efficiency, and customer satisfaction.
The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets are met and that customers receive a consistently high standard of support.
The role combines people management, service governance, and operational oversight, with a strong focus on continual improvement.
Key Responsibilities:
Leading the Service Desk function, including direct management of the Service Desk Manager and oversight of a wider team of engineers.
Owning end‑to‑end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved.
Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement.
Acting as the senior point of escalation for service‑related matters and ensuring timely resolution.
Building and maintaining strong customer relationships through regular service reviews and performance reporting.
Working closely with technical teams and project functions to ensure smooth service transition and operational readiness.
Identifying opportunities to enhance service efficiency, quality, and customer experience.
Experience required:
Proven experience in a Service Delivery Manager or similar leadership role within an MSP or IT services environment.
Strong working knowledge of ITIL frameworks and demonstrable experience implementing or improving ITIL processes.
Confident leadership style with the ability to motivate, guide, and develop teams.
Excellent communication and stakeholder‑management skills.
A customer‑focused approach with a commitment to delivering high‑quality service.
Ability to balance strategic thinking with hands‑on operational involvement.
Paying up to £55,000, depending on experience.
Hybrid / London based.
Must be eligible to work in the UK. ....Read more...
Type: Permanent Location: London, England
Salary / Rate: Up to £55000.00 per annum
Posted: 2026-03-16 12:41:25
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Service Desk Team Leader - Managed Services Provider
Location: London (hybrid) Salary: £38,000-42,000, depending on experience.
We're proud to be supporting a highly respected and rapidly growing Managed Services Provider as they look to appoint a Service Desk Team Leader.
This is an exciting opportunity for an experienced engineer or existing team lead who enjoys a blend of people leadership and hands‑on technical work.
You'll be leading a close‑knit team of five 1st-3rd Line Engineers, ensuring high‑quality service delivery while acting as a key escalation point for complex client issues.
If you're passionate about developing others, improving processes, and maintaining excellent customer experience, this role offers the perfect platform.
Key Responsibilities
Lead, mentor, and support a team of 1st-3rd Line Engineers
Conduct regular 1:1s, performance reviews, and personal development planning
Act as the primary technical escalation point for challenging or high‑priority incidents
Oversee day‑to‑day service desk operations, ensuring SLAs and KPIs are consistently met
Drive continuous improvement across processes, documentation, and service delivery
Collaborate closely with senior leadership and project teams to support wider business goals
Maintain strong relationships with clients, ensuring clear communication and exceptional service
Experience required:
Previous experience in a Service Desk Team Leader, Senior Engineer, or similar role
Strong technical background, ideally within an MSP or multi‑customer environment
Ability to manage, motivate, and develop technical staff
Excellent troubleshooting skills and confidence handling escalations
Strong communication and customer‑facing abilities
A proactive mindset with a passion for improving service quality
Technical exposure across the Microsoft ecosystem (M365, Azure, Windows Server) is highly desirable.
London/Hybrid based.
Paying up to £42,000, depending on experience.
Must be eligible to work in the UK.
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £38000 - £42000 per annum
Posted: 2026-03-13 11:41:29
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2nd Line Engineer - Growing Managed Services Provider
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We're working with a fast‑growing Managed Services Provider that is expanding its technical support function.
They're seeking a skilled and customer‑focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
Provide high‑quality 2nd line support across a broad customer base
Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
Handle escalations from the 1st Line team and take ownership of more complex incidents
Support project delivery, migrations, and infrastructure improvements
Maintain accurate documentation and contribute to internal knowledge sharing
Deliver remote and occasional on‑site support when required
Required experience:
Strong experience with the Microsoft ecosystem, including:
Microsoft 365 administration
Azure AD / Entra ID
Windows Server (2016/2019/2022)
Exchange Online, SharePoint Online, Teams
Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
Experience working within an MSP or multi‑customer environment
Confident troubleshooting hardware, software, and cloud‑based issues
Highly Beneficial:
Exposure to Google Workspace
Experience supporting macOS devices
PowerShell or other scripting knowledge
Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK.
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £35000.00 - £38000.00 per annum
Posted: 2026-03-13 11:22:18
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IT Security Operations Engineer - London (4 days onsite / 1 day WFH)
Up to £600 p/d (outside IR35)
A leading construction engineering business is seeking an SecOps Engineer to their team.
They are a well-established business about to enter considerable operational change making it an exciting time to join and be a part of their journey.
This role carries responsibility for ensuring collaboration between Information Security and the IT Ops team, you'll ensure the implementation of technical security controls supporting risk mitigation and contributing to the continual improvement of the business's security composure.
Responsibilities:
Provide expertise on application, network and infrastructure security
Monitor security solutions including SIEM, threat detection and data security, endpoint protection, network analytics for alerts
Provide documentation for technical standards to meet corporate security policies/industry best practice
Perform security reviews, identify gaps in security architecture and apply appropriate remediation
Ensure appropriate technical measures are in place to comply with regulations/legislations
Conduct vulnerability scanning, analysis and remediation
Patch management
Identify root cause of security issues and design appropriate solutions
Required Experience:
Prior experience working within the security industry, with a strong background in M365 infrastructure.
Experience of working with SIEM tools
Exposure to email security tools (Sophos, O365 etc)
Excellent patch management skills (Intune SCCM, MECM Endpoint Manager and WSUS)
Experience with vulnerability scanning and management (Insight VM)
Experience with Endpoint Security
Exposure to Cloud technologies (AWS, Azure etc.)
Excellent networking skills (TCP/IP, SMB, DNS, DHCP etc)
....Read more...
Type: Contract Location: London, England
Start: ASAP
Salary / Rate: £500 - £600 per day + outside IR35
Posted: 2026-03-12 10:06:52
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Cloud Presales Solution Consultant
Public / Private Cloud
Remote based
Paying up to 80k + 10% bonus
A high‑performing Managed Services Provider with a strong reputation for delivering enterprise‑grade cloud, infrastructure, and managed service solutions are seeking a commercially focused Public and Private Cloud Presales Solution Architect to shape compelling, scalable solutions across Azure, AWS, and VMware‑based private cloud platforms.
This is a customerȁ1;facing role at the centre of our sales and solution strategy, where you will work closely with clients and internal teams to design robust, commercially aligned cloud and managed service offerings.
Key Responsibilities:
Leading the technical presales process for cloud, infrastructure, and managed service opportunities
Designing end‑to‑end solutions across Azure, AWS, and VMware private cloud, including hybrid architectures
Developing high‑quality proposals, high‑level designs, and customer‑ready presentations
Supporting bids, tenders, and framework submissions with clear, outcome‑driven solution designs
Engaging with customers to understand business challenges and articulate the value of our services
Ensuring solutions are commercially viable, deliverable, and aligned with industry best practice
Experience required:
Strong presales experience within an MSP or Cloud Services Provider
Deep technical understanding of either Azure (including AVD/VDI), AWS, M365 and VMware
Ability to design hybrid cloud architectures and managed service offerings
Broad knowledge across storage, data, applications, licensing, and productivity platforms
Excellent communication skills, with the ability to simplify complexity for senior stakeholders
Commercial awareness and the ability to balance customer needs with business objectives
Confidence presenting to customers and influencing decision‑makers
Relevant cloud or VMware certifications are highly advantageous
Must be eligible for SC Clearance.
Paying up to £80k + 10% bonus.
Remote based.
....Read more...
Type: Permanent Location: Leicester, England
Salary / Rate: £75000 - £80000 per annum + + 10% bonus
Posted: 2026-03-11 17:14:24
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SecOps Engineer - Central London
Up to £75,000 PA
Well-established and highly profitable construction engineering business is seeking an experienced SecOps Engineer to join them on a permanent basis.
This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
This role is ideal for a proactive security professional with strong technical expertise across application, network and infrastructure security.
You will play a key part in implementing security controls, mitigating risk and contributing to the continuous improvement of the company's overall security posture.
Responsibilities:
Monitor security tools including SIEM (QRadar) and respond to threat detection alerts
Triage, analyse and prioritise security (via ServiceNow)
Investigate root causes of security issues and design effective remediation solutions
Oversee Patch Management
Conduct vulnerability scans with Qualys, analyse results and prioritise remediation
Document SecOps processes and create knowledge base articles in line with best practices
Automate security tasks and toolchains using scripting (PowerShell, Batch, etc.)
Collaborate with external SOC teams
Prepare post-incident reports and root cause analyses
Manage end-user device (EUD) security via MS Intune, Sophos and NinjaOne
Schedule and assess vulnerability scans on critical infrastructure
Maintain patching compliance for OS, Microsoft Office and third-party applications
Support infrastructure teams to deploy systems, enhance security policies and manage security-driven changes
Produce weekly security operations reports
Manage Cisco Umbrella web filtering and SSL inspection policies
Requirements:
Previous hands-on experience in SecOps or Incident Response
Recognised Security certifications such as Security+, CEH, or Microsoft security certifications
Strong knowledge of Microsoft Windows OS security and hardening
Working PowerShell scripting ability for automation tasks
Solid understanding of cloud-native security across M365, Azure and AWS
Experience with enterprise IT infrastructure
Any experience with the following will be highly favoured:
Strong experience with Qualys
Exposure to Varonis
Network security knowledge or relevant certifications (TCP/IP, VPNs, routing, segmentation)
Experience working with ServiceNow
Initially 4 days per week onsite, dropping to 3 once passed probation (this is not negotiable).
....Read more...
Type: Permanent Location: London, England
Salary / Rate: £65000 - £75000 per annum
Posted: 2026-03-11 16:38:41
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Service Desk Engineer - Crewe
£40,000 PA
IT department within a leading construction engineering business is seeking a highly proactive and analytical Service Deks Engineer to join them on a permanent basis.
This is a stand-alone on-site IT role, working autonomously day-to-day, while being fully supported by a centralised main IT department.
You will be responsible for logging, diagnosing, and resolving issues across a range of hardware and software systems.
The role involves providing escalation support to 1st line IT technicians, liaising with other internal IT functions and external vendors and ensuring the delivery of a consistently high level of IT support across the business.
This position is also client-facing, requiring regular interaction with internal stakeholders and users.
As such, excellent communication skills, a professional approach and the ability to explain technical issues clearly to non-technical users are essential.
Key Responsibilities:
Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
Prioritise and manage workflow through the ITSM system (ServiceNow)
Conduct on-site technical investigations and escalate issues to ensure timely resolution
Collaborate with IT team members and support 1st and 2nd line IT teams
Install, update, maintain, and support various software packages and hardware
Perform Active Directory administration and deploy software via Endpoint Manager
Support SIP/VOIP telephony and video conference systems
Configure and support iOS/Android mobile devices and 4G/5G dongles
Assist with IT projects and maintain technical documentation
Qualifications and Skills:
Microsoft certifications (desired)
Experience with ITSM systems
Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
Understanding of anti-virus products, web gateway filtering, and networking concepts
Strong communication, problem-solving, and customer service skills
Ability to work under pressure and prioritize tasks effectively
....Read more...
Type: Permanent Location: Crewe, England
Start: ASAP
Salary / Rate: Up to £40000 per annum
Posted: 2026-03-11 11:09:54
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Information Security Manager
£70,000 - £80,000 PA
London - hybrid working
A well-established construction engineering business is seeking an experienced Information Security Manager to join them on a permanent basis.
You'll be joining at a key time as the organisation expands its technical capability, with ambitious growth plans and multiple mergers and acquisitions planned.
The Information Security Manager will own the organisation's information security and data governance frameworks, ensuring data is secure, accurate and compliant across its full lifecycle.
The role will maintain ISO27001 documentation and controls, support ongoing audit readiness and enforce robust governance policies for data quality, access and usage.
Responsibilities:
, Maintain ISO27001 documentation, controls and audit readiness (ISMS)
, Own and improve the data governance framework (policies, standards, procedures)
, Oversee the full data lifecycle from source to end client, ensuring integrity and compliance
, Ensure GDPR and wider regulatory compliance (including NIS2)
, Own data governance tools such as Microsoft Purview and Varonis (or similar)
, Identify and manage data operational and regulatory risks
, Collaborate across IT, Legal, HR, Operations, Onboarding/Bidding and Compliance
, Process DSARs, SAQs and PQQs
, Develop reporting/metrics and provide progress updates to senior stakeholders
, Deliver cyber security and data governance awareness training
Requirements:
, Strong experience maintaining ISO27001 controls, documentation and audit readiness
, Strong background in information security and data governance
, Deep understanding of GDPR and data protection requirements
, Experience with Microsoft Purview and Varonis (or similar)
, Strong stakeholder management and communication skills
, Power BI and ServiceNow familiarity (desirable)
, Certifications such as CISSP/CISM/CIPP-E (highly advantageous)
Based in Central London, with 4 days per week onsite initially, dropping to 3 once probation is passed. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £70000 - £80000 per annum
Posted: 2026-03-11 11:08:34
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Product OwnerLondon (hybrid)£45,000 - £50,000 plus excellent benefits
We are working with a leading public facing organisation that operates a large-scale customer experience platform used across multiple passenger transport services in the UK.
They are looking for a Product Owner to join their growing digital team and take ownership of their marketing websites and content management systems.
As Product Owner, you will be responsible for managing and improving the organisation's websites through their CMS platform.
You will prioritise updates and enhancements, support stakeholders with website improvements and ensure content is delivered consistently and efficiently across the platform.
This role is slightly different to a traditional Product Owner position, as it has a strong CMS focus.
You will act as the bridge between internal stakeholders, clients and technical teams, helping deliver website improvements, troubleshooting issues and ensuring the CMS environment is running effectively.
Key Responsibilities
, Own and manage the organisation's marketing websites built using Drupal and Site Studio
, Prioritise and manage website improvements and new features based on business needs
, Work closely with marketing, UX, development and delivery teams to deliver high-quality digital experiences
, Oversee how website content is created, edited and published through the CMS
, Troubleshoot issues, implement quick fixes and support ongoing website improvements
, Manage workflows, permissions and processes for website updates
, Use analytics, SEO insights and user behaviour data to drive continuous improvements
, Support internal teams and clients with CMS best practices and training where required
Experience required:
, Experience working as a Product Owner, Digital Product Manager, or similar role within a CMS-driven environment
, Strong knowledge of content management systems (experience with Drupal is highly desirable)
, Understanding of UX principles, SEO and website performance optimisation
, Ability to manage stakeholders and work collaboratively with technical and non-technical teams
, Experience prioritising backlogs and working within Agile environments
, Strong problem-solving skills and ability to work in a fast-paced environment
Up to £50,000 PA plus excellent benefits. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £45000 - £50000 per annum + plus excellent benefits
Posted: 2026-03-10 12:00:22
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Microsoft Data Solution Architect
Remote based.
Paying up to 80k basic + 20-30k commission
A leading Microsoft Consultancy is looking for a Data & AI Presales Solution Architect to join the business on a permanent basis.
This is a key role within their growing Data & AI practice, supporting customers on their cloud transformation journeys and shaping innovative solutions across the Microsoft ecosystem.
You'll work closely with clients, sales teams and technical specialists to design compelling Data & AI architectures that showcase the value of Azure, analytics, and modern data platforms.
Key responsibilities:
Leading presales engagements across Data & AI, translating business challenges into well‑defined Microsoft‑led solutions.
Designing high‑level architectures across Azure Data Services, AI/ML, analytics, and modern data platforms.
Supporting bids, proposals, and customer workshops, ensuring solutions are commercially viable and technically robust.
Working alongside sales teams to qualify opportunities, shape customer roadmaps, and articulate the value of Microsoft Data & AI.
Presenting complex technical concepts in a clear, engaging way to both technical and non‑technical stakeholders.
Staying aligned with Microsoft's roadmap, partner programmes, and emerging technologies to strengthen solution offerings.
Experience required:
Strong experience in a presales, solution architecture or customer‑facing technical role within the Microsoft ecosystem.
Deep understanding of Azure Data Services, including Data Factory, Synapse, Databricks, Data Lake, Microsoft Fabric and related analytics tools.
Knowledge of AI and machine learning capabilities within Azure, such as Cognitive Services and Azure OpenAI.
Ability to run discovery sessions, shape solution designs, and contribute to proposals and RFP responses.
Excellent communication skills with the confidence to engage at C‑suite and senior stakeholder level.
A consultative mindset with the ability to balance technical depth with commercial awareness.
Must be eligible for SC Clearance
Remote based.
Paying up to 80k basic + 20-30k commission ....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £70000 - £80000 per annum + + 20-30k OTE
Posted: 2026-03-05 10:36:18
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Software Support Analyst - Southampton (hybrid working)
Up to £41k
Our client is a leading software provider specialising in innovative solutions for business and finance processes.
They are seeking a Software Support Analyst to join their team on a permanent basis.
This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.
In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution.
You will also play a key role in implementing software changes and fixes into both hosted and customer environments.
The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.
Key Responsibilities:
, Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues
, Assist in the implementation of software changes and updates in hosted and client environments
, Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction
, Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations
Requirements:
, A strong analytical thinker who thrives on solving complex problems
, Previous experience as a Support Analyst, able to hit the ground running
, Strong SQL skills and a solid general helpdesk/support background
, Experience with financial or business systems is highly beneficial
, Technically adept, able to troubleshoot complex issues beyond basic support
, Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure
, Any bespoke software support experience would be an advantage
Competitive salary up to £41,000 plus many other attractive benefits.
Ability to WFH 3-4 days per week once passed probation. ....Read more...
Type: Permanent Location: Southampton, England
Start: ASAP
Salary / Rate: £35000 - £41000 per annum
Posted: 2026-03-04 12:57:50
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Senior Infrastructure Engineer
Central London
£550 - £650 p/d - outside IR35
3 month initial term
A well-established, growing business is seeking an experienced Senior IT Infrastructure Engineer to support both core infrastructure and M&A projects.
This is a critical role during a period of ambitious expansion, including multiple acquisitions and integration of new sites.
You will ensure seamless IT operations, business continuity and secure, resilient infrastructure across offices and acquired businesses.
Key Responsibilities:
, Lead the assessment, integration and consolidation of IT environments during mergers and acquisitions
, Manage core office and site networks, including LAN/WAN, VPNs, IP addressing and firewall operations (FortiGate)u
, Conduct audits of IT infrastructure, cloud environments (Azure, AWS) and enterprise applications (ERP, CRM)
, Plan and execute migrations, including tenant-to-tenant Microsoft 365 and Active Directory consolidations
, Collaborate with managed service providers and internal teams to maintain high availability, security and compliance
, Support business continuity through proactive monitoring, incident management and disaster recovery planning
, Mentor and provide technical guidance to team members and act as an escalation point for complex issues
Essential Skills & Experience:
, Strong expertise in Azure, Microsoft 365, Windows Server and hybrid cloud environments
, Networking: TCP/IP, DHCP, DNS, routing, switching, VPNs, firewall configuration; CCNA/CCNP preferred
, Active Directory and identity management, including multi-forest consolidations
, Scripting and automation (PowerShell, Python) and Infrastructure as Code (Terraform/ARM templates)
, Experience with enterprise applications (ERP, CRM) and M&A IT integration projects
, Knowledge of security frameworks and compliance requirements (GDPR, ISO 27001)
, Ideally have previous M&A IT integration experience and rapid site deployment.
, Familiarity with monitoring tools (Azure Monitor, SolarWinds) and SOC collaboration.
....Read more...
Type: Contract Location: London, England
Start: ASAP
Duration: 3 months
Salary / Rate: £550 - £650 per day + outside IR35
Posted: 2026-03-03 13:03:05
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Senior Network Infrastructure Engineer
Location: Remote (UK‑based) Industry: Leading Managed Services Provider Type: Fixed Term Contract (12 months)
A leading Managed Services Provider is seeking a Senior Network Infrastructure Engineer to join their Core Networking team on a remote‑based 12‑month fixed term contract.
This internal, non-client facing role sits at the heart of their core network operations, supporting major infrastructure projects and ensuring the stability and performance of a large‑scale, business‑critical environment.
You'll be responsible for supporting, maintaining, and evolving the organisation's core network estate.
The position blends significant project delivery with BAU responsibilities, offering the chance to work on complex migrations, data centre consolidation, and ongoing optimisation of a high‑availability network.
Key Responsibilities
Lead and deliver network infrastructure projects, including data centre consolidation and migration activities.
Design, configure, and deploy switches and other core networking equipment.
Support and maintain MPLS environments, with strong focus on Layer 3 VPNs.
Troubleshoot and optimise BGP, VXLAN, and other advanced routing technologies.
Carry out BAU tasks such as firmware upgrades, patching, and general network maintenance.
Provide expert support across the core network to ensure resilience and high performance.
Work with Cisco ASA and Fortinet firewalls to maintain secure network operations.
About You
Strong hands‑on experience with MPLS, particularly Layer 3 VPNs.
Solid understanding of BGP, VXLAN, and large‑scale routing environments.
Proven experience designing and deploying network infrastructure.
Confident leading technical projects and delivering complex network changes.
Skilled in troubleshooting and configuration across multi‑vendor environments.
Experience with Cisco ASA and Fortinet firewalls.
Comfortable balancing project delivery with BAU operational tasks.
Remote based.
Must be eligible for SC Clearance.
Paying up to £52,000.
Please note this is a 12 month fixed term contract.
....Read more...
Type: Permanent Location: Leicester, England
Start: ASAP
Duration: 12 months
Salary / Rate: £45000 - £52000 per annum
Posted: 2026-03-02 16:36:15
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Technical Support Shift Leader
Must be eligible to work in the UK.
Hybrid - 1 day per week in Harrogate
Paying up to £35,000 + 20% shift allowance (£42,000 total)
A leading UK Internet Service Provider is looking for an experienced Technical Support Shift Leader to join their high‑performing Connectivity Support team on a permanent basis.
This is an opportunity to step into a pivotal role at the heart of their operations, supporting a national customer base and guiding a team of skilled technical analysts.
Key responsibilities:
Acting as the primary escalation point for complex technical issues across broadband, fibre, and network connectivity.
Providing calm, structured leadership during high‑pressure client incidents, ensuring swift resolution and clear communication.
Coaching and supporting a team of technical support engineers, helping them grow capability and confidence.
Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience.
Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues.
Required experience:
Strong background in ISP, telecoms, or network support, ideally with hands‑on experience in connectivity troubleshooting.
Proven ability to lead, mentor, or coordinate a technical team in a fast‑paced environment.
Excellent communication skills with the confidence to handle escalations from both internal teams and external clients.
A proactive mindset with the ability to prioritise, make decisions, and maintain service stability during incidents.
Knowledge of networking fundamentals (TCP/IP, routing, DNS, broadband technologies) is highly beneficial.
Must be eligible to work in the UK.
Hybrid - 1 day per week in Harrogate
Paying up to £35,000 + 20% shift allowance (£42,000 total)
HOURS OF WORK Due to the nature of this role, you will be required to work a rolling continental shift pattern based on the following hours: X 2 day shifts from 7.00am to 7.00pm X 2 night shifts from 7.00pm to 7.00am The above shift pattern would be followed by a 4 day rest period.
Due to the nature of a support role, there may be occasions where cover would be required for holidays / sickness. ....Read more...
Type: Permanent Location: Leeds, England
Salary / Rate: £30000 - £42000 per annum
Posted: 2026-03-02 10:06:27
