Account Manager (Channel)

Channel Account Manager

Job Title: Channel Account Manager

Salary: £35k basic + uncapped OTE

Location: Cheshire

Industry: Telecoms/IT

Overview:

We are working with a top IT/Telecoms company based in the North West of England who are passionate about delivering top tier team work and excellence to their customers! They are looking for a talented IT/Comms Account Manager to become part of the progressive and rapidly growing organisation.

Someone who can build and expand the client base whilst delivering the expected great service and results, would be perfect for this role!

Responsibilities:

• Serve as the lead point of contact for all channel partners


• Build and maintain strong, long-lasting channel partner relationships


• Provide training to channel partners and their respective teams


• Onboard new channel partners


• Clearly communicate new product developments/initiatives to existing channel partners with the support of the marketing team


• Develop new channel partner commission structures


• Ensure that all data is accurately entered and managed in the company CRM


• Complete administrative tasks associated with the role


• Manage partner feedback and deal with enquiries effectively


• Provide suggestions of how our Channel partner offering can be progressed


• Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate


• Ensure partner relationships are being managed professionally to minimize churn in line with business forecast

About You:

• Highly organised, proactive, ambitious and responsible self-starter


• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Channel Account Manager or relevant role

• Minimum 2 years experience in telecoms, specifically; WLR, Hosted, Broadband


• Solid experience with CRM software (e.g.
  
  Salesforce, Zoho CRM or HubSpot) and MS Office


• Experience delivering customer-focused solutions to meet customer needs


• Able to work under pressure and within tight timeframes


• Excellent written and verbal communication skills


• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail


• Excellent listening, negotiation and presentation abilities


• Experience of working in a busy sales office